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Module 4 Discuss Nature and Scope of Guestroom Cleaning, Care and Maintenance

This document discusses providing housekeeping services to hotel guests. It outlines the learning outcomes and content standards for understanding effective housekeeping. It then details the phases of cleaning a hotel guest room, which includes 6 phases: 1) opening windows and turning off AC, emptying trash, stripping bed; 2) removing towels; 3) making bed; 4) dusting surfaces; 5) cleaning bathroom; 6) replacing products, vacuuming, and checking room. The document provides instructions for learners to practice identifying the cleaning phases and discussing the importance of following procedures.

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Jovy May Suzara Sandoval
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2K views

Module 4 Discuss Nature and Scope of Guestroom Cleaning, Care and Maintenance

This document discusses providing housekeeping services to hotel guests. It outlines the learning outcomes and content standards for understanding effective housekeeping. It then details the phases of cleaning a hotel guest room, which includes 6 phases: 1) opening windows and turning off AC, emptying trash, stripping bed; 2) removing towels; 3) making bed; 4) dusting surfaces; 5) cleaning bathroom; 6) replacing products, vacuuming, and checking room. The document provides instructions for learners to practice identifying the cleaning phases and discussing the importance of following procedures.

Uploaded by

Jovy May Suzara Sandoval
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Module 4: Week 2

LESSON 1: PROVIDE HOUSEKEEPING SERVICES TO GUESTS

LEARNING OUTCOME 1
 Handling housekeeping request
Discuss nature and scope of guestroom cleaning, care and maintenance

PERFORMANCE STANDARDS
The learner independently demonstrates understanding of providing effective housekeeping services to
house guests.

CONTENT STANDARDS
The learner demonstrates understanding of providing effective housekeeping services to house guests.

To the Learner
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Good Day! Did you enjoy answering your previous module? Today, you will understand the nature and
scope of guestroom cleaning, care and maintenance.

Let’s Learn This


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This module talks about the nature and scope of guestroom cleaning, care and maintenance.
This will help you to identify the series of cleaning and sanitizing procedure done by a room attendant.

Let’s Try This


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Direction: Complete the organizational chart with the personnel of the housekeeping department.
Let’s Study This
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READ AND LEARN

Guestroom Cleaning, Care and Maintenance

Guests wants their hotel room to be clean and to smell good. To be able to efficiently perform the job as
a housekeeper, one is expected to complete a series of cleaning and sanitizing procedure. It is also expected that
cleaning of room are finished within the given time frame.

Points to Remember When Doing Cleaning Service to a Guest’s Room

 Clean in one direction


 Clean from top down
 Clean from furthest point out
 Check for damage, if there is something that requires maintenance, or if a property is lost
 Use correct equipment and cleaning agents to clean surfaces

Phases of Cleaning a Hotel Guest Room


Phase 1
 Opening the windows to air out the room and turning off of air – conditioning system
 Washing hands and putting on protective disposable gloves
 Emptying out the trash cans or bins
 Stripping the bed and removing dirty linens

Phase 2
 Removal of dirty towels from the bathroom (bath towels, hand towels and face towels)
 Spraying the cleaning products necessary for disinfection
 Removal of gloves

Phase 3
 Making up the bed

Phase 4
 Dusting all surfaces such as bedside table, desk, chair, TV, etc.
 Checking TV, air – conditioning, and lights to make sure they function properly

Phase 5
 Cleaning the bathroom

Phase 6
 Replacing all free hotel products such as brochures, mints, shampoo, soap, etc.
 Vacuuming the room
 Checking over the room, making sure that everything is in place.
Let’s Do This
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Direction: Complete the phases of cleaning hotel guest room. Put each items inside the box in the correct phase.
Write your answer on your activity notebook.

Opening the windows to air out the room and turning off of air – conditioning system
Checking over the room, making sure that everything is in place
Washing hands and putting on protective disposable gloves
Removal of gloves
Emptying out the trash cans or bins
Making up the bed
Stripping the bed and removing dirty linens
Cleaning the bathroom
Replacing all free hotel products such as brochures, mints, shampoo, soap, etc.
Cleaning the bathroom
Removal of dirty towels from the bathroom (bath towels, hand towels and face towels)
Vacuuming the room
Spraying the cleaning products necessary for disinfection

Phases of Cleaning a Hotel Guest Room


Phase 1




Phase 2



Phase 3

Phase 4


Phase 5

Phase 6

Let’s Do More
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Direction: Go around rooms in your house like bedroom, toilet, dining room, living room and kitchen. Identify
five things in every room that may require housekeeping knowledge. Use the table below to present your work.

Area Housekeeping Needs Remarks Parent/Guardian


Signature
Bathroom Example: The lavatory needs to be Done/accomplished
scrubbed and cleaned.
Let’s Remember This
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Most of the time guest observed performance of the hotel as well as its personnel. It matters to them in
deciding whether they will continue the patronage of the hotel thus guest’s satisfaction will always be the
priority of the hotel management and you will contribute in achieving this by knowing and efficiently doing the
series of guest room cleaning, care and maintenance.

Let’s Test Ourselves


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Multiple Choice
Direction: Choose the letter of the correct answer. Write only the letter of you answer.

1. Which of the following belong in phase 1 of the series of cleaning guest room?
a. Opening the windows to air out the room and turning off of air – conditioning system
b. Removal of dirty towels from the bathroom (bath towels, hand towels and face towels)
c. Spraying the cleaning products necessary for disinfection
d. Removal of gloves

2. Which of the following is the phase 3 of the series of cleaning guest room?
a. Cleaning the bathroom
b. Making up the bed
c. Vacuuming the room
d. Dusting surfaces

3. The following are the phase 6 of the series of cleaning guest room except?
a. Replacing all free hotel products such as brochures, mints, shampoo, soap, etc.
b. Making up the bed
c. Vacuuming the room
d. Checking over the room, making sure that everything is in place.

4. Which of the following is the phase 5 of the series of cleaning guest room?
a. Cleaning the bathroom
b. Making up the bed
c. Vacuuming the room
d. Dusting surfaces

5. Which of the following is the last thing to do in the series of cleaning guest room?
a. Replacing all free hotel products such as brochures, mints, shampoo, soap, etc.
b. Dusting all surfaces such as bedside table, desk, chair, TV, etc.
c. Vacuuming the room
d. Checking over the room, making sure that everything is in place.
Let’s Enrich Ourselves
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Task 1Direction: Create a conversation of an intern and internship supervisor with the supervisor discussing the
phases of cleaning guestroom. Create your own script, discuss using your own constructed sentences. Dialogues
may be present through comic strips or any way of your choice. Be creative.

Scene: Inside a guestroom the internship supervisor orient the intern of the phases in cleaning guestroom.

Task 2 Direction: Search for the procedure of Bathroom cleaning and Bed make up.

Let’s Consider This


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REFLECTION:

Why do you have to know and follow the phases of cleaning guestroom?
How important are procedures in our daily activities?

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