Retail Tech Trends 2020
Retail Tech Trends 2020
WHAT IS CB INSIGHTS?
3
WHAT THIS REPORT COVERS
Any new selling format that is Tech-enabled startups delivering services across
not a traditional store. the supply chain from freight shipping and
Excludes e-commerce sites. warehousing to inventory management and last-
mile delivery.
AI in Retail
and CPG
4
Contents
6 Summary Of Findings: Retail Tech 15 2019 Retail Tech Investment
In 2019 Highlights
In-Store Retail Tech
8 Looking Ahead: 2020 Predictions E-Commerce
New Retail Formats
10 2019 Retail Tech Investment Supply Chain & Logistics Tech
Trends
On-Demand
Annual Deals & Dollars
Online Grocery and Meal Delivery
Deal Stage Trends
Spotlight: AI in Retail and CPG
Global Trends
2019 Retail Tech Unicorns 50 Appendix
Methodology
5
Summary Of Findings: Retail Tech In 2019
While financing slowed overall, key drivers of long-term efficiency and growth are gaining traction.
Funding to retail tech companies slowed in 2019. Financing decreased by 31% to $45.2B while deals were down by 5% compared to 2018, this dip
is largely due to a slide in funding to e-commerce platforms and enabling technologies. Conversely, funding increased to companies driving
physical retail productivity, improving supply chain efficiency, and using tech to make retail more personalized.
Retail tech deals shifted toward later stages. Funding is gradually moving beyond early stage deals and toward growth, driven by maturing e-
commerce platforms. Seed deal share in 2019 was flat compared to 2018 (35%), but the share of mid-stage (Series B-C) deals in retail tech has
grown from 14% of deals in 2015 to over 17% in 2019. Late-stage deals (Series D+) have gone from just over 4.5% of deals in 2015 to 6.5% of deals
in 2019.
Companies in Asian countries are winning more deals. North America’s share of deals has shrunk over time (from 44% in 2015 to 35% in 2019) as
digital retail grows in developing markets, particularly India, where e-commerce is growing into second-tier markets, and China, which is pioneering
many forms of retail innovation.
Among the unicorns born in 2019, 31 were retail tech companies. Only one (KK Group) formally has brick-and-mortar locations. But others reach
across online and offline retail channels, whether via shopper marketing (Ibotta), autonomous delivery (Nuro), or inventory tracking & store analytics
(Trax).
Source: CB Insights 6
Summary Of Findings: Retail Tech In 2019
Funding is flowing to companies elevating the store experience and driving precision.
In-store retail technology investment grew significantly in 2019. Even though in-store tech deals declined by 21% in 2019 compared to the previous year,
dollars invested increased by nearly 60% to $3.7B, with a median deal size of $7M. As stores close across retail channels, surviving retailers are recognizing
the need to invest in tech that promises to improve productivity and profitability. Autonomous & unmanned checkout was a notable investment focus in 2019.
Funding to e-commerce companies and related technologies declined in 2019. Deals to e-commerce companies last year were down by 7% compared to 2018
and dollars invested declined 8% to $19.7B as the boom in direct-to-consumer online businesses slowed.
Deals to new retail formats also slowed in 2019. While the number of deals going to new retail formats saw an annual decline of 46% last year, dollars
invested only slipped by 6% to $538M. Brands and retailers continue to experiment with new ways to reach consumers, who are growing accustomed to more
omnipresent commerce.
Funding to supply chain & logistics tech continued to rise. Investment in supply chain and logistics tech increased in 2019 by 14%, compared to the year prior,
to reach $15.7B. The number of deals over the same period also rose by about 14%. Consumer demand for speed coupled with retailers’ desire for profitability
are driving continued advances in reverse logistics, inventory management, and unmanned delivery.
Deals to on-demand businesses slipped slightly. Funding to on-demand retail tech companies declined by 27% last year, compared to 2018, to $13.6B ̶
though total deals only decreased by 9%. Activity clustered among established players and smaller entrants specializing in serving narrow customer bases.
Online grocery and broader food delivery deals declined. Following a spike in funding in 2018, last year’s funding to online grocery and meal delivery
companies declined 21% to $6.2B. Deals also fell by 21% compared to the previous year. The D2C consumables landscape, including food and meal delivery,
remains crowded.
Funding for artificial intelligence (AI) companies working across retail tech functions accelerated in 2019. AI retail tech deals increased at an annual rate of
13% as funding grew by 65% to reach a year-end total of $1.5B. AI is driving personalization for consumers in stores as well as online. Meanwhile, retailers are
turning to machine learning and computer vision to help boost efficiency.
Source: CB Insights 7
Looking Ahead: 2020 Predictions
Considerations for retail tech in 2020.
1. Smarter stores: Computer vision and AI will fuel better shopper and inventory tracking, as well as enabling
more cashier-less checkouts. The power for retailers and brands to process consumer insights will be
crucial and boosting supply chain speed will become a priority.
2. Blue light specials 2.0: Look for more electronic shelf tags and mobile shopper analytics to get the right
deals to the right shoppers, driving loyalty and profitability. This trend will require a deeper understanding
among brands and retailers of how price changes impact basket sales.
3. Just for you: AI will enable more personalized product recommendations, while brands will develop on-
demand manufacturing. Some retailers and brands will “know” consumers via facial recognition. As a result,
consumers will expect even more relevant experiences.
4. Level-up shopping: Retailers will deploy augmented and virtual reality across platforms to enable try-on,
product interaction, and customer service. Watch for retailers to hire e-game developers to get their content
up to speed.
5. Retail everywhere: Car commerce, smart vending, and online-to-offline (O2O) pop-ups will multiply. It will
become crucial for retailers to expand their understanding of the customer journey to purchase.
Source: CB Insights 8
Looking Ahead: 2020 Predictions
Considerations for retail tech in 2020.
6. Hyper-niche marketplaces: Marketplaces with more narrow missions will tailor experiences and
assortments, with the aim of boosting productivity and profitability. In the move away from “mass,” brands
will need to establish where their products fit.
7. Rise of the robots, part 1: Automation and robots will speed up fulfillment in the store back room and boost
efficiency on the floor. Retailers and manufacturers will need to carefully align supply chain timing with
profitability goals and technology requirements.
8. Rise of the robots, part 2: Outside the store, expect more robotic last-mile fulfillment tests in urban areas.
Brands and retailers should seek to understand how fulfillment modes fit different trip types.
9. Return to sender: More stores will function as return depots, and startups will promise that they can reduce
returns. Manufacturers and retailers must work to better educate shoppers to make returns less likely. It
will also be crucial to build more efficient reverse supply chains.
10. Special deliveries: D2C food will remain competitive as companies in the space, as well as meal delivery
services, narrow their audiences.
Source: CB Insights 9
2019 Retail Tech
Investment
Trends
#AhaCBI
RETAIL FUNDING SLIDES IN 2019
70000
2,471 2,500
50000
2,346 2,400
2,350
40000
2,260 2,300
2,200
20000
2,150
10000
2,100
$46,509 $40,437 $50,196 $65,822 $45,245
0 2,050
Source: CB Insights 11
DEALS FOCUS ON GROWTH
12
Asia’s retail tech deal share pulls ahead of North
America
Share of annual global retail tech deals by region
4% 5% 6% 5% 8% Other
Unicorns pictured are part of the retail tech Collections outlined in the appendix of this report.
Expert Intelligence clients can see a broader view of consumer unicorns in this report. See all 14
the current unicorns on CB Insights’ comprehensive unicorn tracker.
2019 Retail Tech
Investment
Highlights
#AhaCBI
STATE OF RETAIL TECH:
AHEAD IN 2020
AI in Retail
and CPG
16
IN-STORE RETAIL TECH
NEW SUPPLY
RETAIL CHAIN &
FORMATS LOGISTICS
E-COMMERCE TECH ON-DEMAND
ONLINE
IN-STORE GROCERY
RETAIL TECH & MEAL
DELIVERY
17
Dollars to in-store retail tech reaches $3.7B
Annual in-store retail tech company deals and financing ($M), 2015-2019
$4,000 $350
$3,500
293
260 267 $300
$3,000
205 211 $250
$2,500
$200
$2,000
$150
$1,500
$100
$1,000
$500 $50
$1,248 $1,344 $2,071 $2,326 $3,713
$- $0
# of deals
Source: CB Insights 18
HIGHLIGHT #1: THE AMAZON GO EFFECT
Source: CB Insights 20
H I G H L I G H T # 3 : S T O R E A N A LY T I C S
Trax uses computer vision to offer a broad range of services SKUPOS’ analytics platform caters specifically to the growing
to help retailers run their stores (including store execution convenience store channel. The company partners with stores,
monitoring and inventory tracking). In 2019, along with distributors, and brands to provide real-time sales analytics, demand
hitting unicorn status, Trax acquired Planorama, a France- forecasts, and consumer insights for personalized promotions.
based image recognition company focused on retail.
Source: CB Insights 21
E-COMMERCE
NEW SUPPLY
RETAIL CHAIN &
FORMATS LOGISTICS
E-COMMERCE TECH ON-DEMAND
ONLINE
IN-STORE GROCERY
RETAIL TECH & MEAL
DELIVERY
22
E-commerce funding levels off in 2019
Annual e-commerce company deals and financing ($M), 2015-2019
$25,000
1,244 1,286 1,198
$1,400
1,171
$20,000
1,056 $1,200
$1,000
$15,000
$800
$600
$10,000
$400
$5,000
$200
$18,325 $11,117 $21,635 $21,469 $19,684
$- $0
# of deals
Source: CB Insights 23
HIGHLIGHT #1: RESALE
Source: CB Insights 24
HIGHLIGHT #2: LIVESTREAM COMMERCE
Source: CB Insights 25
HIGHLIGHT #3: CROSS-BORDER E-COMMERCE ENABLEMENT
Source: CB Insights 26
HIGHLIGHT #4: AI IN RETAIL
Source: CB Insights 28
NEW RETAIL FORMATS
NEW SUPPLY
RETAIL CHAIN &
FORMATS LOGISTICS
E-COMMERCE TECH ON-DEMAND
ONLINE
IN-STORE GROCERY
RETAIL TECH & MEAL
DELIVERY
29
Investment in new retail formats slows
Annual new retail formats company deals and financing ($M), 2015-2019
$700
$100
$600
$80
$500 61
$400 $60
$300
29 $40
$200 19
$20
$100
$153 $204 $681 $573 $538
$- $0
# of deals
Source: CB Insights 30
H I G H L I G HT # 1 : E N G A G I N G R E TA I L E X P E R I E N C E S
Source: CB Insights 32
HIGHLIGHT #3: MOBILE POINTS OF SALE
Source: CB Insights 33
S U P P LY C H A I N & LO G I S T I C S T E C H
NEW SUPPLY
RETAIL CHAIN &
FORMATS LOGISTICS
E-COMMERCE TECH ON-DEMAND
ONLINE
IN-STORE RETAIL GROCERY
TECH & MEAL
DELIVERY
34
Funding takes off in fulfillment innovation
Annual supply chain and logistics tech company deals and financing ($M), 2015-2019
382
$10,000 $400
$8,000 $300
$6,000
$200
$4,000
$100
$2,000
$3,443 $9,250 $4,800 $13,703 $15,682
$- $0
# of deals
Source: CB Insights 35
HIGHLIGHT #1: MICRO-FULFILLMENT
NEW SUPPLY
RETAIL CHAIN &
FORMATS LOGISTICS
E-COMMERCE TECH ON-DEMAND
ONLINE
IN-STORE RETAIL GROCERY
TECH & MEAL
DELIVERY
38
On-demand funding slows
Annual on-demand company deals and financing ($M), 2015-2019
$25,000 600
494
500
$20,000 434
386
354 400
$15,000 323
300
$10,000
200
$5,000
100
# of deals
Source: CB Insights 39
HIGHLIGHT #1: ON-DEMAND RIDE-HAILING
In addition to the IPOs of Uber and Lyft, major international ride-hailing apps raised billions in funding.
Source: CB Insights 40
H I G H L I G H T # 2 : O N - D E M A N D S P E C I A LT Y S E R V I C E S
Source: CB Insights 41
GROCERY & MEAL DELIVERY
NEW SUPPLY
RETAIL CHAIN &
FORMATS LOGISTICS
E-COMMERCE TECH ON-DEMAND
ONLINE
IN-STORE GROCERY
RETAIL TECH & MEAL
DELIVERY
42
Online food investment declines
Annual online grocery and meal delivery company deals and financing ($M), 2015-2019
$9,000
314 $350
$8,000 291
264 $300
$7,000 241 $250
$6,000
190
$5,000 $200
$4,000 $150
$3,000
$100
$2,000
$50
$1,000
$6,225 $3,104 $5,415 $7,868 $6,239
$- $0
Source: CB Insights 43
HIGHLIGHT #1: VIRTUAL KITCHENS
Source: CB Insights 45
Spotlight: Artificial Intelligence In Retail & CPG
Key functions among companies that
use AI across retail and CPG include:
• Merchandising
• Inventory management
• Checkout-free store tech
• Point-of-sale shrinkage monitoring
• Omnichannel marketing
• Retail supply chain optimization
• E-commerce search
Source: CB Insights 46
Funding for retail and CPG AI accelerates
Annual retail and CPG AI company deals and financing ($M), 2015-2019
$1,600
142 $160
$1,400
133 $140
$1,200 $120
96
$1,000 $100
$800 67 $80
$600 $60
$400 $40
$200 $20
$764 $453 $525 $934 $1,543
$- $0
Source: CB Insights 47
HIGHLIGHT #1: PERSONALIZED MARKETING
Source: CB Insights 48
HIGHLIGHT #2: IMAGE RECOGNITION
49
Appendix
#AhaCBI
Methodology
CB Insights encourages you to review the methodology and definitions employed to better understand the numbers presented in this
report. If you have any questions about the definitions or methodological principles used, we encourage you to reach out to CB Insights
directly. Additionally, if you feel your firm has been under-represented, please send an email to [email protected] and we can work
together to ensure your firm’s investment data is up to date.
What is included: What is excluded:
―Financing, equity deals only, for startup and other private tech- —Many startups and other private tech-enabled companies for which
enabled retail- and consumer-oriented companies as prescribed retail and consumer businesses are not the primary focus. This
by the 7 categories (Collections) highlighted in this report. ranges from marketing companies to certain forms of e-commerce
―Along with B2C companies, the Collections include B2B retailers enablement (e.g., payments).
and providers. The On-Demand Collection also includes service
providers.
―Categories are not mutually exclusive (for example, a smart
vending machine company is included in both the In-Store Retail
Tech and New Retail Formats Collections). Criteria for categories
can be found on pages 4 and 16.
―Historical funding data is subject to change as our technology &
data operations explore data sets globally and refine company
classifications.
Source: CB Insights 51
GET ALL THE DATA USED IN THIS REPORT
Artificial Intelligence
Collection**
*This collection excludes direct-to-consumer food companies. 52
**This collection is a broader AI collection that includes AI for retail and CPG.
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