Scribd
Upload
106 views

Ekt Trade & Investment PLC Project Customer Satisfaction Survey Form

The survey collects feedback from customers of EKT Trade & Investment PLC to help the company improve its products, services, and customer satisfaction. It asks customers to rate various aspects of their interactions with sales representatives and products on scales of responsiveness, quality, and satisfaction. The final questions ask if customers would recommend the company or its products to others. The purpose is to understand customer expectations and where the company can enhance its strategy based on constructive feedback.

Uploaded by

Sisay Tesfaye
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
106 views

Ekt Trade & Investment PLC Project Customer Satisfaction Survey Form

The survey collects feedback from customers of EKT Trade & Investment PLC to help the company improve its products, services, and customer satisfaction. It asks customers to rate various aspects of their interactions with sales representatives and products on scales of responsiveness, quality, and satisfaction. The final questions ask if customers would recommend the company or its products to others. The purpose is to understand customer expectations and where the company can enhance its strategy based on constructive feedback.

Uploaded by

Sisay Tesfaye
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

EKT TRADE & INVESTMENT PLC

Project Customer Satisfaction Survey form

Date: ____/_______/__________
Company Name: ______________________________
Phone: _________________________________
Email: _________________________________

Purpose

The purpose of this very brief survey is to help us serve your needs more
effectively. By understanding where we are exceeding your expectations, or need
to improve, we can allocate our resources to provide better products and
services, knowledgeable staff, and executive management. Our goal is be
proactive in monitoring your satisfaction, so please provide constructive feedback
that we can incorporate into our strategy.

Instructions

Please use tick the response that best represents your view.

Sales Representatives

Can you please tell us about the problem solving capabilities of our project sales
1. representative in comparison with other companies in the building material supply
categories?
A lot more responsive
A bit more responsive
Same as others
A bit less responsive
A lot less responsive

2. How well did sales representative listen to you?


Extremely well
Very well
Moderately well
Not so well
Not at all well

1
EKT TRADE & INVESTMENT PLC
Project Customer Satisfaction Survey form

3. How quickly was the solution to your problem provided?


Immediately
Very quickly
Moderately quickly
Not so quickly
Products

4. What aspect of our products were you most disappointed by?


Quality
Price
Delivery
Credit unavailability
Product Varieties

5. What were the main reasons you decided to Purchase with our company?
The service was affordably priced.
The range of services that was offered was impressive.
A friend referred me to your service.
The competitors did not offer as many services as your company.
Other

6. How well do our products meet your needs?


Extremely well
Very well
Somewhat well
Not so well
Not at all well

7 How would you rate the quality of our products?

Very high quality


High quality
Neither high nor low quality
Low quality
Very low quality

2
EKT TRADE & INVESTMENT PLC
Project Customer Satisfaction Survey form

8. What impressed you about the products? (Check all that apply)
Quality
Price
Delivery
First use experience
Usability
Customer service

9. How satisfied are you with our product range supply?


Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
10. Is there anything you would change about the products provided to you?
Yes
No
If yes, please explain:

11. Would you choose our company to provide you with services again?
Yes
No
Not Sure

3
EKT TRADE & INVESTMENT PLC
Project Customer Satisfaction Survey form

12. Do you believe you will recommend our products to others?


Yes, I will definitely tell my colleagues, friends, and acquaintances about my
satisfaction with
I will probably tell others about my experience with your company
I am not sure if I will recommend your company
No, I will definitely not recommend your company to others

13. Please enter any other information or concerns you would like to share with our
company.

Thank you for your feedback

You might also like