Subscription guide

Red Hat Enterprise Linux

subscription guide

Table of contents

Introduction............................................................................................................................ 3

What you get when you purchase a Red Hat Enterprise Linux subscription.............. 3

Support for the production environment......................................................................... 4

Glossary................................................................................................................................... 6

Subscription packaging model............................................................................................ 6

Assembling your subscription order...................................................................................7

Sample worksheet 1: Provisioning physical layers.......................................................................................... 8

Sample worksheet 2: Adding guests to a virtual environment................................................................. 9
Sample worksheet 3: Setting up a virtual environment.............................................................................. 9

Subscription scenarios and recommendations................................................................ 9

Physical production environment......................................................................................................................... 9

Sample worksheet 4: Setting up a physical, mission-critical production environment.................10
Virtual production environment............................................................................................................................10
Sample worksheet 5: Calculating subscriptions for guests....................................................................... 11
Sample worksheet 6: Calculating subscriptions for Red Hat Enterprise Linux on
virtual environments..................................................................................................................................................12
Open hybrid cloud.......................................................................................................................................................12
Sample worksheet 7: Calculating subscriptions for a private cloud.......................................................13
Sample worksheet 8: Calculating subscriptions for a public cloud........................................................13

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 High-performance computing (HPC)................................................................................................................14
Disaster recovery........................................................................................................................................................14
Development environment......................................................................................................................................15
Workstations..................................................................................................................................................................15

Managing subscriptions.......................................................................................................16

Renewing subscriptions........................................................................................................16

Subscription terms................................................................................................................17

System coverage.........................................................................................................................................................17
Support services levels.............................................................................................................................................17
Proper use of subscriptions and services..........................................................................................................18

Next steps...............................................................................................................................18

Registering on the Red Hat Customer Portal..................................................................................................18

Activating subscriptions...........................................................................................................................................18
Attaching subscriptions............................................................................................................................................19
Downloading software..............................................................................................................................................19

Red Hat Enterprise Linux products................................................................................... 20

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 Introduction
Red Hat® Enterprise Linux® powers the applications that run your business with the control, confi-
dence, and freedom that come from a consistent foundation across hybrid deployments. Red Hat is
a trusted partner to more than 90% of the companies in the Fortune 5001, and a Red Hat Enterprise
Linux subscription provides you direct access to and advocacy within the open source community, in
addition to an ecosystem of thousands of cloud, software, and hardware providers.

The Red Hat Enterprise Linux subscription guide is your key to selecting the subscriptions that best
meet your technical and business requirements, regardless of which version of Red Hat Enterprise
Linux you need to deploy. The guide also outlines the terms of your subscriptions and includes infor-
mation on managing and renewing subscriptions.

Designed for the purchasing manager and those within the procurement function, the guide focuses
on the details of aligning subscriptions to architectures rather than on the architectures themselves. It
provides scenario-based worksheets that cover common development and production deployments.
The guide also describes Red Hat Customer Experience & Engagement (CEE) and the many ways in
which customers and users can benefit from their Red Hat subscriptions, including the service-level
agreements (SLAs) for the support offerings.

What you get when you purchase a Red Hat Enterprise Linux subscription
Your investment in Red Hat Enterprise Linux subscriptions delivers the following 10 key benefits.

Access to:

1. Open source enterprise software: A Red Hat Enterprise Linux subscription provides access to
the latest enterprise-ready Linux innovation built from a controlled supply chain of open source
software, including continuous delivery of patches and upgrades at no additional cost. In addition,
your subscription provides access to Red Hat Enterprise Linux in multiple public cloud environ-
ments. Adopting Red Hat Enterprise Linux ensures that you have a platform that is engineered and
certified to work with the rest of Red Hat’s portfolio.

2. Emerging open source technologies: Because Red Hat is a trusted adviser and leading contrib-
utor to open source communities, we have the insight to identify emerging technologies and the
resources to evolve them into enterprise-ready solutions to meet future IT needs.

3. Integrated analytics with remediation, management, and automation: To ensure that your
Red Hat Enterprise Linux environment is operating optimally, your Red Hat Enterprise Linux sub-
scription includes access to Red Hat Insights. Insights is a Software-as-a-Service (SaaS) offering
that collects analytics about your environment and helps IT teams proactively identify and remedi-
ate security threats, performance bottlenecks, and misconfigurations that could affect availability
and stability. Your Red Hat Enterprise Linux subscription supports subscription add-ons such as
Red Hat Smart Management and Red Hat Ansible® Automation Platform.

4. Life-cycle support and flexibility: ARed Hat Enterprise Linux subscription offers at least 10
years of continuous support and patches for major versions with the commitment to preserve
application and kernel interface compatibility with every minor update. It offers the flexibility for
you to adopt the version of Red Hat Enterprise Linux that fits your requirements and lets you
upgrade on your schedule.

1 Red Hat client data and Fortune 500 list, June 2018.

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 5. Support and expertise: In addition to phone and online incident support, your Red Hat
Enterprise Linux subscription gives you access to an award-winning knowledge-centered support
system, which includes access to reference architectures, documentation, videos, and collabora-
tive discussions with Red Hat experts. Above and beyond support and sharing best practices, the
Red Hat Customer Portal delivers information about ongoing security vulnerabilities and the criti-
cal steps it takes to mitigate their impact.

6. Security resources: A Red Hat Enterprise Linux subscription funds a dedicated team of engi-
neers who monitor, identify, and proactively notify customers of risks. The Red Hat security team
remediates these vulnerabilities by creating, testing, and delivering security patches to all versions
of Red Hat Enterprise Linux in their supported life cycles. Additionally, Red Hat security engineers
are responsible for overseeing that Red Hat Enterprise Linux and other offerings are certified and
comply with government and commercial security standards.

Advocacy for:

7. Visibility and influence over Red Hat Enterprise Linux: Red Hat’s reputation as a leader and
major contributor in the open source community enables Red Hat to advocate for the implemen-
tation of customer requirements in upstream projects. Because Red Hat Enterprise Linux is based
on these upstream projects, subscribers can influence the Red Hat Enterprise Linux roadmap.

8. Customer needs in open source projects: Red Hat advocates for your needs through leader-
ship and major contributions to the open source community. Your Red Hat Enterprise Linux
subscription funds continuous support of upstream projects to advocate for customer and
partner requirements so that they can be implemented as future product features in Red Hat
Enterprise Linux.

9. Partnership with hardware, software, and cloud providers: A Red Hat Enterprise Linux sub-
scription funds the resources needed to integrate Red Hat Enterprise Linux with our large certified
hardware ecosystem, which provides a stable and high-performance platform for certified enter-
prise software applications. The subscription also funds the engineering necessary for Red Hat
Enterprise Linux to run on and integrate with all major certified cloud providers.

10. Your security needs:Red Hat is trusted by security standards groups and can be your advocate
within community, government, and industry associations. Red Hat also partners with a variety of
security teams from other organizations and can gain access to vulnerability information before
it is public.

Support for the production environment

Red Hat customers benefit from a collaborative support relationship. When you engage in the
Red Hat support process, you will often work with the people who write and test the software and
oversee the open source development of the underlying technologies. Contact us to take advantage
of our expertise during all phases of planning, testing, deploying, maintaining, and upgrading your
infrastructure. These interactions are provided as part of your subscription.

Red Hat provides two modes of support: development and production. This section covers produc-
tion support, which is sometimes delivered in conjunction with our partners, where they will provide
the first level of customer engagement. Development support is described in the “Development envi-
ronment” section of this guide.

For production environments, Red Hat subscriptions have two levels of support (Standard and
Premium), which are distinguished by different SLAs that define initial and ongoing response times.

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Table 1. Service-level agreements for Red Hat Enterprise Linux subscriptions

Service Self-support Standard Premium

Hours of coverage None Standard business Standard business
hours hours (24x7 for
Severity 1 and
Severity 2)

Support channel None Web and phone Web and phone

Number of cases None Unlimited Unlimited

Response times

Standard Premium

Initial and Initial response Ongoing

ongoing response response
Severity

Severity 1 (Urgent): A problem that severely impacts your use 1 business hour 1 hour 1 hour
of the software in a production environment (such as the loss
of production data or production systems not functioning). The
situation halts your business operations, and no procedural
workaround exists.

Severity 2 (High): A problem in which the software is functioning 4 business hours 2 hours 4 hours
but your use in a production environment is severely reduced. The
situation is causing a high impact to portions of your business
operations, and no procedural workaround exists.

Severity 3 (Medium): A problem that involves partial, non-critical 1 business day 4 business hours 8 business hours
loss of use of the software in a production environment or
development environment. For production environments, there
is a medium-to-low impact on your business, but your business
continues to function, including by using a procedural workaround.
For development environments, the situation is causing your
project to no longer continue or migrate into production.

Severity 4 (Low): A general usage question, reporting of a 2 business days 8 business hours 2 business days or
documentation error, or recommendation for a future product as agreed
enhancement or modification. For production environments,
there is low-to-no impact on your business or the performance or
functionality of your system. For development environments, there
is a medium-to-low impact on your business, but your business
continues to function, including by using a procedural workaround.

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 Glossary
Guest: An instance of the software running in a virtual machine, which in turn is running on a hypervi-
sor. In the Red Hat subscription model, a guest is associated with a physical system.

Physical node: A physical system on which you install or execute all or a portion of the software,
including, without limitation, a server, workstation, laptop, blade, or other physical system,
as applicable.

Socket: A central processing unit (CPU) socket on a motherboard.

Socket-pair: Up to two sockets where each is occupied by a CPU on a system. Two servers with a
single occupied socket on each must be entitled separately; therefore, you would purchase two sub-
scriptions   —   one for each server.

Stacking: The ability to purchase multiple subscriptions to cover a multisocket machine. For example,
the base subscription unit is a socket-pair. To entitle an 8-socket machine, you would purchase four
socket-pair subscriptions.

System: A system on which you install or execute all or a portion of the software. A system includes
each instance of the software installed or executed on, without limitation, a server, workstation,
laptop, virtual machine, container, blade, node, partition, appliance, or engine, as applicable.

Virtual instance: A virtual machine running on a hypervisor. When you deploy a guest operating
system in a virtualized environment, you are responsible for securing the required license rights for
any third-party operating system or other software that you use. In the Red Hat subscription model, a
virtual instance is not associated with a physical system.

Virtual node: An instance of the software executed, in whole or in part, on a virtual machine
or container.

Subscription packaging model

Today’s complex infrastructure environments built from combinations of physical, virtual, and cloud
deployments require a purchasing model that provides choice and flexibility. The Red Hat Enterprise
Linux Server subscription model lets you choose the basis on which you purchase, stack subscriptions
to streamline purchasing, and move subscriptions from physical to virtual to cloud and back to adapt
to changing requirements.

Socket-pair for each physical node or two virtual nodes.

As a Red Hat customer, you have the choice of purchasing your Red Hat Enterprise Linux products on
either a physical or virtual basis. If you are deploying Red Hat Enterprise Linux on physical hardware,
your subscriptions are based on the number of socket-pairs in the systems used. This model is best
for provisioning to physical hardware or as virtual instances in the cloud. If you are deploying
Red Hat Enterprise Linux in a virtual environment, your subscriptions are based on the number of
virtual instance-pairs running the product. This model is best for low- and medium-density
virtual environments.

The subscriptions that follow this model are:

• Red Hat Enterprise Linux Server Standard and Premium.

• Red Hat Enterprise Linux Add-Ons.

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 Self support subscriptions:

• Do not include Red Hat customer support.

• Can only be deployed on physical systems.

• Cannot be stacked with other subscriptions.

• Are not intended for production environments.

Virtual deployment subscriptions

Red Hat also offers a subscription model that allows you to run an unlimited number of Red Hat
Enterprise Linux virtual instances and is best for high-density virtual environments. This subscription
model is offered on a physical socket-pair basis.

The subscriptions that follow the unlimited guest model are:

• Red Hat Cloud Infrastructure.

• Red Hat OpenStack® Platform.

• Red Hat Enterprise Linux for Virtual Datacenters.

• Red Hat Enterprise Linux Add-Ons.

Stacking

Stacking gives you the flexibility to aggregate Red Hat Enterprise Linux subscriptions to accommo-
date any size physical server. The base Red Hat Enterprise Linux model includes entitlements for two
sockets, which is all you need for a 2-socket server. If you have a 4-socket server, you would need
two Red Hat Enterprise Linux subscriptions. For an 8-socket machine, you would need four subscrip-
tions, and so forth. In this way, your Red Hat Enterprise Linux subscriptions can “stack” to scale to any
size system. Moreover, as your physical infrastructure changes, you can adjust your subscriptions to
match your infrastructure. You can replace two 2-socket systems with a 4-socket system and vice
versa without increasing the number of subscriptions. Of course, you would need to assign the
Red Hat Enterprise Linux subscription to the new system.

Repurposing

Subscription repurposing gives you another degree of flexibility. It lets you change a physical 2-socket
Red Hat Enterprise Linux subscription into a 2-virtual-instance subscription without contacting
Red Hat to adjust your terms. Repurposing virtual instance-pairs as physical socket-pairs is also pos-
sible. This allows you to convert your infrastructure from physical to virtual and have your Red Hat
Enterprise Linux subscriptions convert along with you. The ability to repurpose between physical and
virtual deployment applies to Red Hat Enterprise Linux Server and its add-ons.

Assembling your subscription order

The Red Hat Enterprise Linux Server subscription model is:

• Based on socket-pairs for each physical node or two virtual nodes.

• Usable in physical, virtual, or cloud deployments.

• Stackable.

• Available with Standard or Premium support.

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 There are basic questions to answer when determining the number and type of subscriptions you
need. For simplicity’s sake, the questions assume that you have either a physical environment or a
virtual environment and that it is a low-density environment   —   that is, you are running four or fewer
guests per system. In reality, you likely will have a hybrid environment with various hypervisors and
even a blend of high- and low-density environments. The section titled “Subscription scenarios
and recommendations” will walk you through several examples of blended and open hybrid
cloud deployments.

1. Are
you purchasing subscriptions for a physical or a virtual environment? If your answer was a
physical environment, go to step 2. If your answer was a virtual environment, go to step 3.

2. Youare purchasing subscriptions for a physical environment. How many systems do you have
of each kind of socket configuration? Typical configurations are 1-, 2-, 4-, and 8-socket systems.
(Single-processor systems should be counted as one socket-pair.)

3. (a)
Count the number of 1-socket systems you have. Each of these must be entitled separately with
a socket-pair subscription. That is, you cannot split a socket-pair subscription across
two systems.

4. (b)
Count the remainder of the sockets and divide by 2. Add the result to the number of 1-socket
systems. This total is the number of subscriptions you will purchase to entitle your physical servers.

5. You are purchasing subscriptions for virtual instances. How many do you need?

6. (a)
Divide the number of virtual instances by 2. This is the number of subscriptions you will pur-
chase for the guests in your virtual environment.

7. Which add-ons do you want to purchase? The add-ons must match the counting method you used
for the Red Hat Enterprise Linux Server subscriptions. For example, if your Red Hat Enterprise
Linux Server subscription is based on socket-pairs, the Red Hat Enterprise Linux High Availability
Add-On for that server also will be based on socket-pairs. The add-on subscriptions can be repur-
posed from socket-pairs to virtual instance-pairs, just like the server subscriptions can.

8. What support service level does your deployment require   —   Standard or Premium?

These worksheets present calculations for some simple deployments scenarios.

Sample worksheet 1: Provisioning physical layers

Counting method Systems Socket-pairs Subscriptions

Number of 1-socket systems 10 10 10 (1 per system)

Number of 2-socket systems, 10 10 10 (1 per socket-pair)

Number of 4-socket systems 2 4 4 (1 per socket-pair)

Number of 8-socket systems 2 8 8 (1 per socket-pair)

Number of subscriptions to purchase 32

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 Sample worksheet 2: Adding guests to a virtual environment

Counting method Number

Number of guests 20

Divide number of guests by 2 for the number of subscriptions to purchase 10

Sample worksheet 3: Setting up a virtual environment

Red Hat will support up to four concurrently running guests with the virtualization capabilities (based
on the Kernel-based Virtual Machine hypervisor) supplied with Red Hat Enterprise Linux Server. If you
are planning on entitling five or more Red Hat Enterprise Linux guests per socket-pair, we recommend
purchasing subscriptions to Red Hat Enterprise Linux with Smart Virtualization or Red Hat OpenStack
Platform. These solutions are aimed at use cases for dense virtualization and are more cost-effec-
tive overall for those types of deployments. See the “Subscription scenarios and recommendations”
section for information on more complex virtual environments.

Counting method for hypervisors Socket-pairs Subscriptions

Number of 1-socket systems 10 10 (1 per system)

Number of 2-socket systems 10 10 (1 per socket-pair)

Number of 4-socket systems 2 4 (1 per socket-pair)

Number of 8-socket systems 2 8 (1 per socket-pair)

Number of subscriptions to purchase for hypervisors 32

Counting method for guests

Number of guests 40 (virtual instances)

Divide number of guests by 2 for the number of subscriptions to purchase 20

Total number of subscriptions to purchase 52

Subscription scenarios and recommendations

The subscription scenarios in this section expand on the previous worksheets by adding elements
found in real-world deployments like high availability.

Physical production environment

A physical production environment often has servers with 1, 2, 4, 8, or more sockets and typically
includes Red Hat add-ons that enhance availability, performance, or scalability. Figure 1 shows how
many Red Hat Enterprise Linux Server subscriptions are needed to cover a mission-critical produc-
tion environment.

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 10 20 8

10 2-socket 10 4-socket 2 8-socket

systems systems systems

10 RHEL server subscriptions 20 RHEL server subscriptions 8 RHEL server subscriptions

Figure 1. Subscriptions for a physical, mission-critical production environment

Sample worksheet 4: Setting up a physical, mission-critical production environment

Counting method Socket-pairs

Number of sockets 76

Divide number of sockets by 2 for the number of subscriptions for 38

Red Hat Enterprise Linux Server

Number of subscriptions for the High Availability Add-On 38

Virtual production environment

A virtual environment includes virtual guests in addition to physical servers that host the hypervisors.
The configuration shown in Figure 2 assumes that the hypervisor is Red Hat Virtualization and that
the guests are all Red Hat Enterprise Linux. This configuration is a low-density production environ-
ment, meaning that there are four or fewer guests running concurrently on
a hypervisor.

Note: Red Hat will support up to four concurrently running guests on any supported operating system
running on a hypervisor on Red Hat Enterprise Linux Server. If you want to run five or more guests per
hypervisor, consider Red Hat Virtualization, which provides a supported hypervisor and management
tools for large-scale virtualization.

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 10 RHEL server subscriptions 40 RHEL server subscriptions 8 RHEL server subscriptions

20 RHEL
GUEST 80 RHEL
GUEST 16 RHEL
GUEST

10 40 8

10 2-socket 10 4-socket 2 8-socket

systems systems systems

10 RHEL server subscriptions 40 RHEL server subscriptions 8 RHEL server subscriptions

Figure 2. Virtual, mission-critical production environment

Figure 2 is the same as Figure 1 except for the added virtual guests. The assumption is that in a
mission-critical environment, every node in this cluster must run as highly available. The virtualized
production environment would have the same High Availability Add-Ons as a physical production
environment. The following worksheet shows the calculations for added guests.

Sample worksheet 5: Calculating subscriptions for guests

Counting method for guests Virtual instances Notes

Number of guests 116 Virtual instance-based

packaging does not require
counting physical systems or
socket-pairs.

Divide number of guests by 2 for the 58 These subscriptions can be

number of Red Hat Enterprise Linux repurposed as physical socket-
Server subscriptions pair subscriptions.

The scenario in Figure 3 assumes that the virtual environment is a 100% Red Hat Enterprise Linux
environment. Figure 3 shows an environment where the hypervisors are VMware and the guests are
Red Hat Enterprise Linux.

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 10 RHEL server subscriptions

10
20 Virtual
instances

VMware

Figure 3. Red Hat Enterprise Linux Server deployed on VMware

The following worksheet shows the calculations for the subscriptions required to cover the deploy-
ment in Figure 3.

Sample worksheet 6: Calculating subscriptions for Red Hat Enterprise Linux on

virtual environments

Counting method for guests Virtual instances Notes

Number of guests 20

Divide number of guests by 2 for the 10 These subscriptions can be

number of Red Hat Enterprise Linux repurposed as physical socket-
Server subscriptions pair subscriptions.

Number of subscriptions for the High 10 All add-ons are available for
Availability Add-On virtual instances.
These subscriptions can be
repurposed as physical socket-
pair subscriptions.

Open hybrid cloud

Red Hat defines the open hybrid cloud as an environment that includes physical, virtual, and private or
public cloud deployments. The Red Hat Enterprise Linux portfolio has subscriptions that serve all of
these environments. The following example builds on the previous ones. The physical and virtual envi-
ronments are the same, and a private cloud component has been added in Figure 4.

For more information on the architecture and products the make up Red Hat’s open hybrid cloud
portfolio, see https://www.redhat.com/en/topics/cloud-computing/what-is-hybrid-cloud.

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 RHEL
Unlimited
guest
8

10 RHEL server subscriptions 10 RHEL server subscriptions

20 Virtual
instances
100 2-socket 20 Virtual
instances
10
systems
2 8-socket
systems

100 RHEL OpenStack

Platform Subscriptions
8 RHEL server subscriptions VMware
Physical Virtual Private cloud Public cloud

Open hybrid cloud

Figure 4. Open hybrid cloud production environment

The physical host systems in the open hybrid cloud and the guests are covered by subscriptions for
Red Hat OpenStack Platform. The following worksheets show the calculations for purchasing sub-
scriptions for private and public clouds.

Sample worksheet 7: Calculating subscriptions for a private cloud

Counting method for Socket-pairs Notes

physical machines

Number of sockets 200

Divide number of sockets by 2 for the 100 There are no 1-socket

number of subscriptions for Red Hat systems in this
OpenStack Platform example.

Counting method for guests Virtual instances

Number of guests in private cloud Unlimited

The unlimited guests are included in the 0

Red Hat OpenStack Platform subscription

Sample worksheet 8: Calculating subscriptions for a public cloud

Counting method for Virtual instances Notes

public cloud

Number of virtual instances 20

Divide the number of virtual 10 These are the same type of

instances by 2 for the number of subscription as the ones for
subscriptions for Red Hat the physical server. You choose
Enterprise Linux Server whether you want to deploy
it in a physical, virtual, or
cloud environment.

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 High-performance computing (HPC)

Here are the necessary subscriptions for an HPC environment.

HPC use case

• Head node: Use Red Hat Enterprise Linux for High-Performance Computing (HPC)
head node subscription.

• Compute node: Use Red Hat Enterprise Linux for HPC compute node subscription.

• Compute nodes with graphics processing units (GPUs): Use Red Hat Enterprise Linux Standard
subscription. (A special bid may be needed.)

• Graphics nodes with GPUs: Use Red Hat Enterprise Linux Standard subscription. (A special bid may
be needed.)

• Login nodes: Use Red Hat Enterprise Linux Standard subscription.

• Storage nodes: Use Red Hat Enterprise Linux Standard subscription.

Disaster recovery

Disaster recovery is an important component of production environment design. Red Hat Enterprise
Linux has purchasing policies for disaster recovery systems that address the most common scenar-
ios   —   hot, warm, and cold backups.

Hot backups: The server is frequently turned on and ready to move into production mode immedi-
ately. This is typically what “failovers” do within a cluster.

In this case, two subscriptions are required, one for the production server and one for the hot backup
server. For every server that needs hot backup, the subscription required must be of the same type
in terms of SLA and configuration. The manufacturer’s suggested retail price (MSRP) of the Hot
Backup Disaster recovery subscription is the same as the MSRP of the regular subscription.

Warm backups: The server is turned on periodically to receive backups of data from the production
servers and updates from Red Hat Content Delivery Network. These periodic updates are performed
no more frequently than every 60 days. For example, warm backups are used in mirroring, replication,
and log-shipping scenarios.

In this case, two subscriptions are required. One is used for the regular production purpose, and the
other reads as a Disaster Recovery subscription in the description. (The MSRP of the Warm Backup
Disaster recovery subscription is 50% off the MSRP of the regular subscription).

Cold backups: The server has software installed and configured, but it is turned off until the disaster
occurs or for periodic disaster recovery procedure tests. For Red Hat Enterprise Linux, this means
that the customer is allowed to preload the bits as a courtesy. However, Red Hat Content Delivery
Network cannot be used to update the system until the disaster happens. Then, the paid subscription
on the failed machine transfers to the cold backup sever.

In this case, a customer does not need two subscriptions. The customer will consume only one sub-
scription at any point in time. Red Hat will allow the customer to pre-provision the software bits onto
the cold backup machine as a courtesy. If a customer is found to be running more units of Red Hat

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 Enterprise Linux than the customer has subscribed for because the customer has found a use for
these pre-provisioned servers other than this cold backup use case, the customer is obligated to pay
Red Hat.

Development environment

Red Hat Enterprise Linux offers several types of subscriptions to support development teams. Team
size and required support level are the factors to consider when selecting subscriptions.

1. Size of team

• For teams of 25 members or more, Red Hat Enterprise Linux Developer Support, Professional
includes developer support with a response time of 2 business days.

• For teams of 25 members or more, Red Hat Enterprise Linux Developer Support, Enterprise
offers the highest level of developer support with a response time of 4 hours.

• For an individual contributor or teams of fewer than 25 members, the Red Hat Enterprise Linux
Developer Workstation offers the same tools and products as the Red Hat Enterprise Linux
Developer Support subscription, but it can be purchased on an individual basis.

2. Support service

• Self-support includes access to software updates, the Red Hat Knowledgebase, and technical
content on the Red Hat Customer Portal. It does not include phone or web support from
Red Hat.

• Professional support additionally includes unlimited web and phone requests during standard
business hours with a response time of two business days.

• Enterprise support also includes unlimited web and phone requests during standard business
hours, but with a response time of four hours.

All of the development subscriptions include membership in the Red Hat Enterprise Linux Developer
Program, which helps developers derive maximum benefit from Red Hat Enterprise Linux. Intended
for end-user developers building custom applications, independent software vendors (ISVs) and
value-added resellers (VARs) building portable applications, and system integrators customizing
applications for customers, the Red Hat Enterprise Linux Developer Program includes developer
tools, subscriptions, support, and training.

Workstations

Another category of Red Hat Enterprise Linux subscriptions is for workstations. This subscription is
purchased per installed system. Consider the users’ requirements when selecting subscriptions.

• Users of complex applications, especially graphics-intensive: Red Hat Enterprise

Linux Workstation

• Application developers: Red Hat Enterprise Linux Developer Workstation

These subscriptions can be purchased with one of two Developer support options: Professional, with a
two-day response time; and Enterprise, with a four-hour response time.

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 Table 2. Technical specifications for Workstation subscriptions

Red Hat Enterprise Red Hat Enterprise Linux

Linux Workstation Developer Workstation

x86 (32, 64) Yes Yes

Maximum physical 2 2
CPUs (sockets)

Maximum memory Unlimited Unlimited

Maximum virtualized guests 1 or 4 1 or 4

Managing subscriptions
Red Hat offers services and tools to help you manage your Red Hat Enterprise Linux subscriptions:

• Red Hat Customer Portal. Systems, whether physical or virtual, can be registered and connected
with the Red Hat Customer Portal. Get the latest versions of the software, query the Red Hat
Knowledgebase, browse product documentation, and gain access to the latest bug fixes, security
errata, and feature enhancements.

• Red Hat Satellite. Red Hat Satellite provides patch management, provisioning, configuration
management, and capabilities that ensure Red Hat Enterprise Linux systems have security, operate
efficiently, and comply with various standards. It also helps you manage your subscription inventory
by providing fine-grained reporting on allocated and available subscriptions and their expiration
dates. To obtain Red Hat Satellite, a separate purchase of the Red Hat Smart Management sub-
scription is required for all managed systems.

To manage your Red Hat subscriptions and take full advantage of the services and tools offered, you
must register your systems by using Red Hat Subscription Management (or its command-line inter-
face) included in Red Hat Enterprise Linux. See the product documentation for step-by-step instruc-
tions. Once the system is registered, you will be able to attach a subscription to that system and start
the downloading and installation process.

Renewing subscriptions
Red Hat subscriptions are valid for a limited time according to the contract your organization signs
with Red Hat. One-year subscriptions are most common. The only way to continue receiving the
full benefit of your Red Hat subscriptions, including technical support, security patches, product
upgrades, and full participation in an ecosystem of partners and experts, is to renew on schedule.

At 90, 60, and 30 days prior to a subscription expiration, the person designated in the contract will
receive email reminders from Red Hat. These reminders include instructions for renewing subscrip-
tions. The method of renewal depends on how the subscriptions were purchased. If you believe your
organization is not receiving emails or that the emails might be going to the wrong individual, contact
Red Hat Customer Service at 1-888-REDHAT-1.

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 Subscription terms
This section summarizes some of the terms and conditions pertaining to Red Hat subscriptions as
described in Appendix 1 of the Red Hat Enterprise Agreement. Appendix 1 is the binding document,
and nothing written in this guide supersedes the terms made in Appendix 1. If you have questions,
contact your Red Hat salesperson.

System coverage

• You must purchase subscriptions for every system and virtual instance in your organization where
Red Hat Enterprise Linux is installed. For example, if you have Red Hat Enterprise Linux installed on
five development machines and ten 2-socket production systems, you must purchase enough sub-
scriptions to cover these machines. If they are 2-socket machines, then you must purchase 5 devel-
oper subscriptions and 10 subscriptions to cover the production systems.

• You may migrate a subscription from one system to a system with similar characteristics without
purchasing additional subscriptions as long as the total number of subscriptions still matches the
total number of installed systems.

• You may migrate Red Hat Enterprise Linux Server and related add-on subscriptions back and forth
from physical to virtual to cloud deployments without having to change subscription terms, pur-
chase additional subscriptions, or notify Red Hat. For example, if you have purchased a subscrip-
tion for one socket-pair that you allocate to a physical machine, you can convert that socket-pair
subscription to cover two virtual instances in a virtualized or cloud deployment. And you can then
convert a two-instance subscription back into a socket-pair allocation.

• You may not migrate non-Red Hat Enterprise Linux Server subscriptions off-site or to the cloud
without obtaining written permission from Red Hat to do so. See Appendix 1 of your Red Hat
Enterprise Agreement for more information.

Support services levels

• When you purchase a Red Hat subscription, you choose a level of support services. Developer
support levels are Professional and Enterprise, and Production support levels are Self-support
(available only in some regions and on Red Hat Enterprise Linux Server Entry Level, Self-support),
Standard, and Premium.

• Developer support provides assistance with installation, usage, problem diagnosis, and bug fixes.
It also includes advice on architecture, design, development, and prototyping of applications. It
does not include assistance with software made available through supplementary channels and
preview technologies.

• Production support provides assistance with installation, application testing, usage, problem diag-
nosis, and bug fixes for software used for production purposes. It does not include assistance with
code development, system design, network design, architectural design, optimizations, tuning rec-
ommendations, development or implementation of security rules or policies, third-party software
made available with Red Hat software, supplementary channels, and preview technologies.

• Red Hat Insights provides a key management service as part of the Red Hat Enterprise Linux sub-
scription. It proactively analyzes the environment; identifies potential security, performance, avail-
ability, and stability risks; and includes remediation guidance. System administrators simply enable
an agent and then gain the benefit of daily reports about potential issues in these areas. Red Hat
Insights provides system administrators with the information they need to help minimize downtime
and other issues.

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 • You may purchase subscriptions at different support levels. For example, you might purchase sub-
scriptions for mission-critical workloads with Premium support services and for less critical work-
loads with Standard support services. However, you cannot use your higher-level support services
to get support for systems to which you have allocated lower-level support services. For example,
you may not call for support for a system with Standard support and request Premium support
based on a different subscription.

• Add-ons inherit the underlying SLA for the Red Hat Enterprise Linux subscription to which they are
attached. For example, if the High Availability Add-On is attached to a Premium SLA subscription
of Red Hat Enterprise Linux Server, it inherits the Premium SLA for High Availability.

Proper use of subscriptions and services

• Evaluation versions of Red Hat Enterprise Linux subscriptions may not be used beyond their term or
for any purpose not explicitly defined in the evaluation terms and conditions.

• Subscriptions to software and support services are for internal use only. (“Internal” includes affili-
ates.) Subscriptions cannot be transferred to a third party.

• Subscriptions must be used for the use case that they are intended. For example, you may not use
a Red Hat Enterprise Linux Workstation subscription as a production server. You also may not seek
production support by using a developer subscription.

Next steps
After you purchase your Red Hat Enterprise Linux subscriptions, you must complete a few steps
before your team can start using them and taking full advantage of the software and services
included in your subscriptions:

1. Register on the Red Hat Customer Portal.

2. Activate subscriptions.

3. Attach subscriptions.

4. Download software.

Registering on the Red Hat Customer Portal

The first step to your organization getting the complete value of your Red Hat subscriptions is
to register on the Red Hat Customer Portal. Every member of your IT organization can be regis-
tered  —  there are no limitations to the number of registrants per account.

The Customer Portal is the gateway to your subscription management services and tools. There,
you can activate, entitle, renew, manage, and report on your subscriptions. In addition to these ser-
vices and tools, the Customer Portal has a knowledge base and an extensive library of information
resources that supports users ranging from novices to experts.

Activating subscriptions

If you created a Red Hat account before ordering your subscriptions, you can skip this step  —  your
software will have been delivered to your account, and you can begin the entitlement process.

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 If you create your Red Hat account after ordering subscriptions, you will first activate your subscrip-
tions. You must activate subscriptions that correspond to the software that your team will install. For
example, if you have an activated subscription only for Red Hat Enterprise Linux Server, you will not
be able to download Red Hat Enterprise Linux Desktop.

You activate subscriptions in the Customer Portal by using tools available from the Subscription tab.
From the subscription activation tool, you will enter the product activation codes (also referred to
as subscription numbers) that you received in an email from Red Hat. Then, you can begin
downloading software.

Attaching subscriptions

The final step is to register systems and attach subscriptions. The process for attaching subscrip-
tions to systems varies depending on the Red Hat subscription management service or tool that you
are using. See the appropriate Red Hat product documentation for instructions on how to attach,
manage, report on, and renew your inventory of subscriptions.

Downloading software

Members of your team who have been granted permission to download software by your organiza-
tion’s administrator(s) can begin downloading and installing software. By default, the administrator
is the person who first created your Red Hat account. An administrator can then designate multiple
administrators for the account

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 Red Hat Enterprise Linux products
Red Hat products are available on a subscription basis.

Product Description

Red Hat Enterprise Designed for advanced Linux users working on more powerful
Linux Workstation systems, Red Hat Enterprise Linux Workstation provides the
capabilities and applications included in the Red Hat Enterprise
Linux Desktop client and more. Red Hat Enterprise Linux
Workstation includes deployment tools to make provisioning and
administration of Red Hat Enterprise Linux Desktop more efficient
and cost-effective, and it is optimized for high-performance
activities such as graphics, animation, and scientific computing.

Red Hat Enterprise Linux For software developers who need a flexible environment for code
Developer Workstation development and testing, Red Hat Enterprise Linux Developer
Workstation combines all of the capabilities of Red Hat Enterprise
Linux Workstation with the contents of the Red Hat Enterprise Linux
Developer Suite for development and testing purposes.

Developer

Red Hat Enterprise Linux The Red Hat Enterprise Linux Developer Suite subscription includes
Developer Suite Red Hat Enterprise Linux Server, High Availability Add-On, Load
Balancer Add-On, Resilient Storage Add-On, Scalable File Systems
Add-On, Extended Update Support Add-On, Red Hat Smart
Management, Red Hat Enterprise Linux for Real Time, Red Hat
Software Collections, and the Red Hat Developer Toolset. This
subscription is not available with Developer support services
(Professional and Enterprise) or with Production support services
(Standard and Premium). The contents of this subscription
are for development purposes only and cannot be used in
production environments.

Red Hat Enterprise Red Hat Enterprise Linux Developer Support, Professional includes
Linux Developer a two-business-day response for developer-related incidents. It also
Support, Professional includes 25 Developer Suite subscriptions and an unlimited number
of support incidents. Developers provide Red Hat with a single
designated point of contact for support calls. Enterprise support
is available for this subscription, which includes a four-hour
response to incident reports. This subscription is for development
purposes only.

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 Product Description

Platform portfolio

Red Hat Enterprise Red Hat Enterprise Linux Server is a versatile platform that can
Linux Server be deployed on physical systems, as a guest on the most widely
available hypervisors, or in the cloud. This subscription can be
purchased on a socket-pair for use in a physical machine or instance-
pair basis for use in a virtual machine. The subscriptions can be
stacked. For example, two subscriptions may be stacked to satisfy
the subscription requirements on a single 4-socket physical server.
Alternatively, two subscriptions may be stacked to satisfy four
individual virtual machines.

Red Hat Enterprise Red Hat Enterprise Linux Server Entry Level can be deployed only
Linux Server Entry Level, on physical systems. It is available only with self-support. This
Self-support subscription cannot be stacked. Red Hat Smart Management is
the only add-on that can be purchased for this subscription. This
subscription is not intended for production environments and is not
eligible for Red Hat Software Collections.

Red Hat Enterprise Linux Applications can be deployed by using the advanced hardware
for Power features in Power Systems and the consistency and flexibility of
Red Hat Enterprise Linux.

Red Hat Enterprise Linux Built on more than a decade of industry collaboration, Red Hat
for IBM z Systems Enterprise Linux for IBM z Systems brings Linux applications to
the mainframe.

Red Hat Enterprise Linux SAP deployments can be streamlined with an infrastructure
for SAP® Solutions software stack needed for the best possible operation of
SAP applications.

Red Hat Enterprise Linux Unlimited guests can be deployed in dense virtualized environments
for Virtual Datacenters on supported hypervisors (Red Hat Virtualization, VMware,
Microsoft Hyper-V). This subscription does not include a physical
entitlement. When pooling Red Hat Enterprise Linux for Virtual
Datacenters, you must purchase uniform SLAs for all hosts in
a cluster, and all hosts in a cluster must be accounted for with
a subscription.

Red Hat Enterprise Linux Add-Ons

High Availability Add-On The High Availability Add-On provides failover services between
nodes within a cluster, making applications highly available.
It supports up to 16 nodes and may be configured for most
applications that use customizable agents, as well as for virtual
guests. This subscription can be purchased for socket-pairs or
virtual instance-pairs.

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 Product Description

Resilient Storage Add-On The Resilient Storage Add-On enables a clustered file system to
access the same block storage device over a network. By providing
consistent storage across a cluster of servers, it creates a pool of
data available to each server in the group that is protected if any
one server fails. The Resilient Storage Add-On includes the High
Availability Add-On. This subscription can be purchased for socket-
pairs or virtual instance-pairs.

Load Balancer Add-On The Load Balancer Add-On provides redundancy for web serving,
databases, networking, and storage to maximize throughput,
decrease response time, and increase reliability and uptime. By
creating a virtual address that can be directed to a real server for
load balancing or traffic shaping, it allows administrators to quickly
add or remove servers or change balancing algorithms across
physical, virtual, and cloud instances by using a browser-based
graphical user interface (GUI). This subscription can be purchased
for socket-pairs or virtual instance-pairs.

Scalable File System The Scalable File System Add-On provides support for file systems
Add-On that are up to 100 terabytes in size, making it one of the highest
performing file systems on large systems with enterprise workloads.
This add-on allows for the use of the XFS® file system, which in
addition to supporting very large files and file systems on a single
host, performs well on smaller systems running multithreaded
parallel input/output (I/O) workloads. This subscription can be
purchased for socket-pairs or virtual instance-pairs.

Extended Update Support The Extended Update Support Add-On gives customers the
Add-On flexibility to decide when to take advantage of new features in
Red Hat Enterprise Linux and new server hardware by extending the
support period of a specific Red Hat Enterprise Linux minor release
for up to 24 months after its general availability. It lets customers
efficiently plan resource and deployment cycles based on internal
requirements while maintaining system security. This subscription
can be purchased for socket-pairs or virtual instance-pairs with
Red Hat Enterprise Linux Standard subscriptions. It is included at no
additional cost in the Premium subscription. The Extended Update
Support Add-On is not available for Red Hat Enterprise Linux Self-
support subscriptions.

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 Subscription guide

Product Description

Red Hat Smart Management Red Hat Smart Management provides access to Red Hat Satellite
and the new cloud management services (SaaS services) for
Red Hat Enterprise Linux, giving you the flexibility to manage
Red Hat Enterprise Linux on-premise or in a hosted environment.
Red Hat Satellite enables content management, patching,
provisioning, and subscription management. Cloud management
services for Red Hat Enterprise Linux include the following hosted
services: vulnerability, compliance, and system comparison.
This subscription can be purchased for socket-pairs or virtual
instance-pairs

Red Hat Systems Management Platform

Red Hat Satellite Server Red Hat Satellite Server is a systems management platform
for efficiently managing Red Hat Enterprise Linux systems. It
provides superior patch management, multisystem provisioning,
configuration management, and fine-grained reporting capabilities,
ensuring that systems have security and comply with various
standards. Satellite Server subscriptions come with the purchase of
the Red Hat Smart Management.

Red Hat Satellite Red Hat Satellite Capsule Server is used in conjunction with Red Hat
Capsule Server Satellite Server to provide customers with additional bandwidth,
federation of content, and the ability to cache content at a local
level. Red Hat Satellite Capsule Server subscriptions come with the
purchase of the Red Hat Smart Management.

About Red Hat

­Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered
approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies.
Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on
our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning
support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner
to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can
help organizations prepare for the digital future.

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