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Service Description: Cisco Integration Platform (CIP) Consulting Services

This document describes Cisco’s CIP Consulting Services. • Discover and review of Customer requirements & use
cases
Related Documents: This document should be read in • Customer Architectural assessment & design for CIP
conjunction with the following documents also posted at installation
www.cisco.com/go/servicedescriptions/ : (1) Glossary of • CIP installation, configuration and validation
Terms; (2) List of Services Not Covered; and (3) Severity and • Evaluate Customer’s integration/orchestration
Escalation Guidelines. All capitalized terms in this description requirements & recommend improvements targeting
have the meaning ascribed to them in the Glossary of Terms. orchestration outcomes
Direct Sale from Cisco. If you have purchased these
CIP Consulting Services
Services directly from Cisco, this document is incorporated into
your Master Services Agreement (MSA), Advanced Services
CIP Consulting Services consists of the Services described
Agreement (ASA) or equivalent services agreement executed
below, which Cisco shall provide to the Customer during
between you and Cisco. In the event of a conflict between this
Standard Business Hours (unless stated otherwise). Cisco
Service Description and your MSA or equivalent services
shall provide the following Project Management related
agreement, this Service Description shall govern.
General Support provisions for all Services selected by
Sale via Cisco Authorized Reseller. If you have purchased Customer under the Services.
these Services through a Cisco Authorized Reseller, this
General Project Management
document is for description purposes only; is not a contract
between you and Cisco. The contract, if any, governing the Cisco Responsibilities:
provision of this Service will be the one between you and your
Cisco Authorized Reseller. Your Cisco Authorized Reseller • Provide Customer with a list of designated Cisco
should provide this document to you, or you can obtain a copy personnel roles and responsibilities delivering the
of this and other Cisco service descriptions at services.
www.cisco.com/go/servicedescriptions/. • Provide a Project Management Plan (“PMP”). The PMP is
a baseline document from which the Cisco PM can
This CIP Consulting Services is intended to supplement a
manage deliverables, assess progress, and manage
current support agreement for Cisco Integration Platform
change management issues and any ongoing questions.
product only. Where available, Cisco shall provide the CIP
• Work with Customer to identify and document
Consulting Services described below as selected and detailed
dependencies, risks and issues associated with the
on the Purchase Order for which Cisco has been paid the
successful completion of the project.
appropriate fee. Cisco shall provide a Quote for Services
• Provide a project schedule highlighting deliverables,
(“Quote”) setting out the extent of the Services and duration
corresponding milestones, planned project events,
that Cisco shall provide such Services. Cisco shall receive a
resourcing and timescales.
Purchase Order that references the Quote agreed between the
• Participate in scheduled project review meetings or
parties and that, additionally, acknowledges and agrees to the
conference calls, if required.
terms contained therein.
• Provide Customer with the identity of personnel requiring
Service Summary access to Customer premises, at least mutually agreed
upon number of Business Days prior to the scheduled date
CIP Consulting Services provides Customer with consultative such personnel requires access.
guidance on architectural design and deployment of Cisco’s • Deliver a weekly project status report to the Customer.
CIP software. Cisco will also review Customer’s current • Provide a handover, follow on actions, lessons learned,
integration/orchestration and evaluate future state and exception reports (if necessary) upon project
requirements of business needs, recommend improvements completion.
targeting orchestration outcomes.

As part of these services, Cisco shall assist the Customer in Customer Responsibilities:
the following high-level activities:
• Provide the Cisco PM with a list of designated Customer
personnel roles and responsibilities.

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Cisco Integration Platform Consulting Services.doc
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• Ensure that key Customer personnel (such as architecture

design and planning, network engineering, network Architectural Design
operations personnel) are available to provide information
and to participate in review sessions, workshops and other Cisco Responsibilities:
information gathering activities.
• The Customer PM will also ensure that Cisco is provided • Conduct detailed design discussions with Customer’s
with all information, data and documentation as Cisco application owners and architects.
reasonably requires to provide the Services. This • Based on the high level use cases provided by Customer
information includes, but is not limited to: (i) information during the discovery workshop, create detailed use cases
relating to Customer’s network, design, business and other per the following technical specifications and functional
applicable requirements; (ii) functional and/or technical requirements:
documentation relating to such requirements; and (iii) a) Integration points and type of integrations needed;
topology maps, configuration information and existing and b) Version and compatibility consideration;
proposed network infrastructure. c) Mediation (message and/or service);
• Identify primary and backup Customer authorized site d) Routing (content, context, policy, rule-based,
contacts who shall provide necessary information, obtain Pub/Sub, queue, automatic LB, automatic failover);
access clearances and coordinate with other e) Messaging (persistence, non-persistence,
organizations/third parties with respect to Services at that sequencing, distribution);
site. f) Data transformation (e.g., CSV, JASON, XML);
• Participate in scheduled project review meetings or g) Protocol transformation (e.g., HTTP/S, JMS,
conference calls, if required. JDBC,SMTP);
• Coordinate with any external third parties such as the in h) Web service transformation (e.g., SOAP, REST);
country carrier/telco, in relation to deliverables and i) Service orchestration;
schedules. j) Error and exception handling;
• Ensure that any request by Cisco for information or k) Logging and auditing;
documentation needed for the project is provided within l) Security (e.g., access control, LDAP, integrity,
mutually agreed upon number of Business Days of the confidentiality);
request. m) Scalability, redundancy and load-balancing;
n) Mail system interaction; and
Customer Requirements Discovery and Assessment o) Determine number and type of environments to
deliver (test, dev, production).
Cisco Responsibilities:
• Create the Customer Requirements Document (CRD)
• Conduct a discovery workshop with key Customer which outlines the detailed functional requirements for
stakeholders and business architects to understand CIP.
Customer’s business objectives, technical requirements, • Create the Detailed Design Document (DDD) which
and B2B and/or B2C requirements. outlines the detailed system design and proposed
• During the discovery workshop, review technical and architecture diagrams for CIP deployment.
functional capabilities of Customer’s existing network • Provide consultative guidance to the Customer regarding
infrastructure (including but not limited to details on code development/design based on system design for the
platforms, servers, applications, and legacy systems). detailed use cases. The detailed use cases will serve as a
• Identify application integration requirements. model for any further use cases.
• Conduct an assessment of Customer-provided high level • Provide Customer with best practices and
use-cases. recommendations related to integration patterns for the
• Create the High Level Design (HLD) which is an CIP deployment.
architectural blue print outlining Customer’s core
requirements and objectives related to design. The HLD .Customer Responsibilities:
also includes the Customer provided use cases.
• Ensure application owners and architects participate with
Customer Responsibilities: Cisco in the design discussions.
. • Ensure information security and development operations
• Ensure key stakeholders participate in the discovery resources are available throughout the project.
workshop by providing business objectives and technical • Provide Cisco with necessary information and
requirements. documentation for identifying existing enterprise
• Provide Cisco with necessary information and integration patterns.
documentation related to technical and functional • Collaborate in determining integration patterns for the CIP
capabilities of Customer’s existing network infrastructure. deployment.
• Provide Cisco with high level use cases to be included in
the assessment.
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CIP Deployment Services Recommend integration/orchestration improvements

Cisco Responsibilities: Cisco’s responsibilities:

• Provide consultative guidance to Customer with • Evaluate integration/orchestration requirements and

installation, configuration and validation of CIP into recommend improvements targeting orchestration
Customer’s testing, development, and/or production outcomes
environments.
• Provide Customer with recommendations related to: a) Customer responsibilities:
capacity planning; b) performance tuning; c) monitoring
and management; d) governance; e) continuous • Provide Cisco with necessary information and
integration; and f) CIP deployment. documentation related to technical and functional
• Review Customer-provided bill(s) of materials (“BOM”), capabilities of Customer’s existing network infrastructure.
network resources and services, and compute • Provide Cisco with the infrastructure set up, testing data (if
requirements for the deployment. any) and timely access to relevant functional, technical
• Create the Implementation Plan which outlines the and business resources, such as appropriate architects
procedures to be taken for the deployment. and engineers with adequate skills and knowledge, to
• Create the System ready for use (SRFU) which documents support Cisco’s activities around requirements evaluation
the test cases to be used to validate system integration. & recommendations.
• Provide consultative guidance to Customer during
Customer’s performance of use case testing.
• Create the CIP Run Book for development operations.
• Conduct knowledge transfer sessions with Customer
teams

Customer Responsibilities:

• Provide Cisco with compute requirements, network

resources and services, and BOMs.
• Provide Cisco with the infrastructure set up, testing data (if
any) and timely access to relevant functional, technical
and business resources, such as appropriate architects
and engineers with adequate skills and knowledge, to
support the deployment.
• Provide input necessary for Cisco to develop the test
criteria and procedures to be used in the SRFU.
• Provide Cisco with availability and full access rights
(whether via console or remote as required by Cisco) to
the target deployment environment (physical or virtual
server).
• Ensure Customer’s development operations team is
available to provide support during the deployment.
• Ensure Customer’s application owners and architects
validate the success of the deployment in accordance with
the agreed upon SRFU.
• Perform use case testing (including UAT, stress and/or
performance testing) per the agreed upon SRFU.
• Identify Customer resources who will participate in the
knowledge transfer sessions, and agree with Cisco on the
delivery method and topics of the knowledge transfer
sessions within mutually agreed upon Business Days from
completion of CIP deployment.