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0705 DELL Central Government Solutions Guide

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0% found this document useful (0 votes)
28 views25 pages

0705 DELL Central Government Solutions Guide

booj asjkj bwyge m

Uploaded by

M.n.SaiNadh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Dell

cen
Dell solutions poli
for central
government,
policing and
defence.
Dell government solutions
- meet the other Dell
As a professional working in the public sector you will be more than aware of the role played
by technology in the successful delivery of efficient processes, cost-saving opportunities and
the transformation of services and working practices.

What you may not know is that Dell has partnered with government, defence and intelligence
departments as well as police forces across the UK for over 15 years, delivering solutions and
services that empower staff and citizens, connect communities and improve service delivery.
Our solutions have tackled just about every IT operational issue faced in government, from
enabling a mobile workforce to digital forensics and providing containerised data centres
ready for deployment in theatres of military operation.

With dedicated government, defence, intelligence and police account teams and specialists
across the country, we understand both the challenges facing leadership teams within
government departments and the technology needed to overcome them.

In recent years, Dell has undertaken an extensive strategic acquisition programme designed to
help customers to:
• Reduce CapEx through the commoditisation and standardisation of everything in
their infrastructures whilst retaining flexibility to tailor to individual requirements
• Reduce OpEx by driving automation and manageability across not only Dell solutions but
those of other vendors too.

This more agile, scalable architecture provides Dell customers with greater transformative
agility and efficiency in tackling their strategic and operational imperatives.

This guide is designed to give an overview of Dell government solutions and provide
some insights into the benefits they deliver to individual stakeholders within government
departments, enabling technology to deliver better service outcomes, easier ICT management
and cost efficiencies to drive innovation. We know, of course, that each organisation faces its
own unique challenges, and that one size cannot fit all. We hope, however, that this guide will
serve to start a conversation that you will find both revealing and insightful.

Richard Rawcliffe
General Manager - Dell UK Public Sector
The Dell difference
Delivering scalable, flexible, open infrastructures enabling Government
departments to transform their services and drive down costs.

Police solutions
Empowering police forces with solutions that help to monitor threats,
gather evidence and enable effective collaboration within and across forces.

Government solutions
Enabling government departments to modernise by harnessing the forces of
cloud, big data, mobility and security.

Defence and intelligence solutions


Simplifying the acquisition of secure, agile solutions tailored for the demands
of defending national interests.

Consulting services
Enabling new, more efficient operational working practices across all staff
groups, to save money, drive efficiency and improve service to citizens.
“We are helping central government,
police and defence customers to
transform their organisations through
our strategic end-to-end capability.”
Tariq Hussain
Sales Director, UK Government
Dell
The Dell difference
The Dell difference
The need for a new approach challenges are overcome by tools like
The ICT infrastructure demands of today Boomi which can combine on-premises
are a far cry from what they were just a few and off-premises cloud architectures and
years ago. The IT function is no longer in the automatically optimise application and data
business of managing hardware or software - it access anywhere, anytime.
is now pivotal to delivering the services that
enable organisations to evolve, addressing Protect
emerging threats, challenges and opportunities. Dell enables customers to overcome evolving
Today the expectation is that IT will be the security threats and ensure compliance by
agent of change for the organisation, through leveraging our security portfolio, including:
the delivery of higher levels of efficiency, • SecureWorks security and risk consulting,
responsiveness and cost management. threat intelligence and security research
• SonicWALL unified threat management
In order to meet this expectation, Dell has • Building security in at the core; from servers
undertaken a strategic acquisition programme through networking to end-user devices
to deliver an unmatched, end-to-end portfolio
of hardware, software and services designed Removing avoidable costs
to accelerate results for our customers. Our Against a landscape in which costly legacy
strategy is differentiated by our focus on systems remain and where expensive
practical innovation, efficient and affordable proprietary solutions and overtly services-
solutions and our superior customer dependent systems are still being sold,
relationship model. the Dell approach delivers significant cost
savings. CapEx is driven down through
To make it easier for our customers to take commoditisation and standardisation across
advantage of this end-to-end capability, we the infrastructure while at the same time, OpEx
have simplified our solutions to align with four is lowered by our drive to ever-greater levels of
key customer imperatives: automation and manageability across not only
Dell solutions, but those of other vendors too.
Transform
Dell helps organisations to move from old, High
Agile,
under-performing or outdated platforms New & proprietary efficient,
scalable
to new ones. Dell transformation services,
underpinned by strategic acquisitions like
Make and Clerity, help to ensure that the OpEx CapEx
OpEx CapEx

transformation process is simpler, faster, Operational


efficiency
and less disruptive.
CapEx OpEx OpEx CapEx
Connect
Dell empowers a more mobile workforce with Legacy
Commodity
with services
anytime, anywhere, any device access and Low

enables IT to manage the process efficiently. Low Agility & scalability High

We deliver a broad range of the most


manageable devices, centrally controlled by Dell is actively working with government
tools like KACE and Quest Software. departments across the UK to transform their
organisations, driving up efficiency, increasing
Inform agility and helping to reduce costs. In this
Dell helps customers to turn data into guide you will find examples of how you can
information and create value from the leverage Dell end-to-end capability to address
knowledge gained. Data integration your key strategic challenges.
“In one case, the RMP had to ingest and
process eight million files. On a standalone
system this traditionally would take eight to
nine days, whereas on the Forensic solution
it was processed in a day and a half.”
Major Miller
Service Police Crime Bureau
Police solutions
Police solutions
Empowering police forces with solutions that help monitor threats,
gather evidence and enable effective collaboration within and
across forces.
With a dedicated team of specialists working Police high-tech crime units (HTCUs) are faced
closely with police forces across the UK with an exponential growth in the volumes of
over many years, Dell and our specialist digital data which has to be investigated. When
technology partners have focussed on financial constraints and the time it takes to
developing market-driven, highly relevant train analysts (three years) is taken into account,
solutions for our police customers. forces face continual pressure to keep up with
the demand.
Example solutions include:
• Social media monitoring – Dell SecureWorks Typically, forensic analysts work on individual
Information Security Services provides workstations, processing, imaging, indexing
real time security monitoring, analysis and and cataloguing the findings from the many
response to threats including vulnerability types of device, including desktop computers,
assessments and identification of weak spots. notebooks, tablets, USB sticks and mobile
• Digital forensics – The Dell Digital Forensics phones. The traditional method of working
solution enables parallel processing, which means that analysts are dependent on the
dramatically speeds-up investigations by processing power and speed of their individual
allowing teams of analysts to work together machines, it is close to impossible for officers
on individual cases, reducing evidence to work together on cases and digital evidence
indexing times from weeks to days or cannot be shared locally, let alone regionally
even hours. Once analysed, data can be or nationally. At the same time, computer
archived and retrieved at any stage without replacements and upgrades are required
compromise to the digital chain of evidence. continually just to provide enough compute
power to handle the growing volume of data.

Featured solution: The Dell solution


The Dell Digital Forensics solution takes
Digital Forensics advantage of greater processing power,
parallel processing and integrated forensic
The challenge packages that handle everything from targeted
Police forces of all types, civil and military, data collection, or ‘triage’ at borders or the
face extraordinary demands on both time and scene of crime, to managing the analysis
expertise in dealing with the ever-growing of digital evidence and the digital chain of
levels of e-crime. In fact, most offences, from evidence in the lab.
paedophilia through suicides, road death
investigations, terrorism, homicide, kidnapping,
fraud and drug offences now have an
increasingly important digital factor.
Police solutions
How the solution works Data centre and cloud
The Dell solution ensures that all the work is done in a dedicated data centre or
The diagram below provides an overview of the kind of the force’s own cloud facility. Files can be accessed by teams of analysts and
worked on simultaneously and remotely from multiple locations. Computing
components that combine to enable efficient and effective resources can be shared and any malware or viruses are contained in a virtual
digital forensics. environment, maintaining the integrity of the evidence chain.

Triage
Digital forensic triage allows frontline officers to
make informed decisions on which devices should
be analysed, making the best possible use of
available resources. The software used in the Dell
forensic triage system , such as Evidence Talks’ Shared access to
SPEKTOR triage tool, is controlled by individual digitised evidence
HTCUs and enables the early selection of devices for On-site or remote
further analysis. Using specialist mobile applications viewing teams securely
such as Aceso Mobile, devices including laptops, access case data.
removable storage and mobile phones can be
examined on-site or at border controls.

Digital forensics lab Dell tablets

Scene of crime/
border control

RAM capture AccessData Lab Parallel processing


RAM is fundamental to evidence and, as By harnessing the multi-threaded The key benefit of parallel processing is the speed
part of the Dell mobile forensics solution, capabilities of AccessData Lab at which tasks can be achieved. In high-pressure
front line officers can plug a SPEKTOR (ADLab) running on Dell Blades, investigations such as those concerned with
collector into a running computer and analysts can dramatically reduce the terrorism, any delay creates risks and parallel
perform a full memory dump as part of time needed to analyse even multi- processing allows any number of officers or
the triage process. The capability helps to terabyte investigations by running Precision Workstation specialists to be involved at any one time. There
deal with any encryption issues that can them in the data centre or the force’s are HR benefits too. In high-profile investigations
be made more difficult when power is own cloud. The Dell approach the case load can be distributed across a team,
removed from a device. enables each analyst to work on sharing responsibility and safeguarding individuals.
multiple jobs from one workstation,
rather than one workstation being
dedicated to a single task for hours,
days or even weeks.
Police solutions
Taking a closer look
In order to provide you with as much information as possible about Dell police solutions,
we have put together a range of resources and assets designed to give you the
opportunity to take a closer look.

Dell e-crime industry spotlight


The Dell e-crime industry spotlight article provides
an informative overview of the e-crime environment,
customer case studies and the digital forensics solution
developed and tested by Dell.

Request a copy from your Dell Account Manager.

Dell Forensic Workstation datasheet


Download the Dell Forensic Workstation datasheet,
containing all the details of the Dell Precision T7610,
featuring the Ingest and Analytical system specially
developed by the Dell Industry Solution Labs.
http://tinyurl.com/Dell-eCrime-Police

Free discovery workshop


Spend a half-day with a Dell Government Solutions
Architect and participate in an interactive session
discussing your mobile working needs. Dell experts
will share critical success factors, shared learning from
other government deployments and indicative timelines
and expectations.

Please ask your Dell Account Manager for details.


Police solutions
Contact the Dell police team
Sacha Smith
External Account Manager
Tel: 07850 932 498
Email: [email protected]

Allan Reay
Internal Account Manager
Tel: 01344 373 744
Email: [email protected]

Tariq Hussain
Sales Director, UK Government
Tel: 07717 157 407
Email: [email protected]
“Our focus on enabling an
agile workforce has delivered
improvements across three key
metrics: productivity, the quality of
service to citizens and staff morale.”
Andy Spurway
Head of Service Delivery
Wiltshire Council
Government solutions
Government solutions
Enabling government departments to modernise by harnessing the
forces of cloud, big data, mobility and security.

With more than 15 years’ close collaboration Featured solution:


with the UK Government, Dell has a track
record of delivering fit-for-purpose solutions, Mobilising the workforce
including the proven ability to partner and
integrate best-of-breed solutions whilst The Dell Flexible WorkStyle solution enables
promoting the use of SMEs. government departments to empower and
mobilise their staff, making them more flexible,
Example solutions include: efficient and collaborative. Government can take
• Cybersecurity – Dell SecureWorks advantage of the Dell investment in architectural
Information Security Services provide real- templates and consulting services which
time security monitoring, analysis and enable organisations to take a flexible, modular
response to threats including vulnerability approach to securing enterprise-wide results.
assessments and identification of weak spots.
• Mobile workforce – The Dell Flexible Leveraging key technologies, including unified
WorkStyle solution enables government communications, collaboration, mobility,
departments to transform the workplace identity and access management, cloud
from bricks and mortar offices into more and virtual desktop, the solution creates a
mobile, agile and collaborative workplaces connected workplace that reflects the needs
that are location-independent. of all employees.
• Shared services – this solution removes the
unnecessary cost and inefficiency of running
duplicated services by delivering fast, secure
access to shared services.
Government solutions
How the solution works On-premises cloud with application convergence
This approach enables ubiquitous, convenient on-demand access to the
appropriate applications and data, which can be rapidly provisioned with
The diagram below provides an overview of the kind of minimal management effort to any approved device in any location. Mobile
components that combine to enable an agile workforce. application delivery is simplified by combining:

• Mobile Device Management (MDM) • Virtual Desktop Infrastructure (VDI)


• VPN access • Firewall

Dell Wyse
Dell Wyse thin clients offer
a low cost, PSN-compliant Unified communications
alternative for desk-bound Including Microsoft® Lync
workers, enabling Unified communications, for IM, Voice, Video and PBX
organisations to substantially messaging, document integration and replacement.
reduce the costs associated Microsoft Office 365
management and collaboration
with equipment deployment
and maintenance. On-premises cloud for desktop
and application virtualization

Mobile working
Property rationalisation Using Dell SonicWALL
The Dell Flexible WorkStyle solution enables Wireless Networking
government departments to rationalise property Solutions, mobile
by transforming traditional bricks and mortar workers can connect
workplaces into more mobile, agile and collaborative securely to the network
workplaces which are location-independent. via WiFi and 3G with an
enterprise-class firewall/
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WEEK PLANNER
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Dell XPS 12

User and device management Identity and access Security VDI Remote working
With Dell Cloud Client manager management Dell solutions for endpoint Pre-integrated VDI systems With Dell secure remote
organisations can provide a fully Quest One identity and security streamline management from Dell help simplify access solutions,
managed service including: access management while blocking annoying spam deployment, delivering: employees and partners
• Manage and secure devices solutions offer a simpler way and malware, finding potential • 5-fold faster time-to-value can get SSL VPN
• Configure and deploy apps to provide employees with endpoint vulnerabilities and with pre-cabled, validated access with two-factor
Optiplex AIO
• Proactive reporting and support the right access to business- encrypting the enterprise data virtualisation system authentication to
PowerEdge
Or adopting BYOD, ensuring: critical information, handling residing on endpoints. • 33% less administration mission-critical resources from virtually
• Compliance identity management and time with integrated any endpoint — including desktops,
• Deliver/Revoke services access governance. management consoles laptops, smartphones and tablets.
• Separate corporate from personal • 75% reduction in physical
server footprint
• 50% less power and cooling required
Government solutions
Taking a closer look
In order to provide you with as much information as possible about Dell Flexible
WorkStyle we have put together a range of resources and assets designed to give you the
opportunity to take a closer look.

Flexible WorkStyle brochure


Explore new ways to work
using Flexible WorkStyle.
Download a copy of the Flexible WorkStyle brochure,
which outlines the award-winning approach that Dell
Dell™ Services IT Consulting for Communications and Collaboration

We can help you


imagine new
ways to work and

has developed and tested.


enable your team
to stay connected –
anywhere, anytime.

Streamline your workforce with fully integrated communications.


Envision your organization being truly connected, with information, insight and
innovation shared freely among team members. Picture a workstyle where the best
people can collaborate at the office, from home or mobile, to solve problems in
real-time and increase productivity. With Dell Flexible WorkStyle, this could be
your reality.
Key benefits


Business-wide results
Efficient short engagements for a
rapid transformation
High business value across
the organization
http://tinyurl.com/Dell-Flexible-Workstyle
Flexible WorkStyle is aimed at creating a highly mobile, agile workforce, empowered • Inclusive of all stakeholders
to connect and collaborate in real-time. People can find others with the right skills, • Flexible, modular approach
work together remotely, and ultimately innovate throughout your organization.
Flexible WorkStyle encourages team members to find new ways to work that
drive results.

Our consultants can Facilities


Human
Resources

work with you to create a


Legal Flexible IT/IS
connected workplace that WorkStyle

considers the needs of all Finance Business

stakeholders. Comms

Flexible WorkStyle case studies


Find out how customers have benefited from the Dell
Flexible WorkStyle solution at:
http://tinyurl.com/Dell-Customer-Stories-UK

Free discovery workshop


Spend a half-day with a Dell Government Solutions
Architect and participate in an interactive session
discussing your mobile working needs. Dell experts will
share critical success factors, shared learning from other
government deployments and indicative timelines and
expectations.

Please ask your Dell Account Manager for details.


Government solutions
Contact the Dell government team
George McMeekin
External Account Manager
Tel: 07802 595 195
Email: [email protected]

Mark Yearsley
External Account Manager
Tel: 07718 250 418
Email: [email protected]

Gordon Bowes
Internal Account Manager
Tel: 01344 373 849
Email: [email protected]

Alison Thomson
Internal Account Manager
Tel: 0141 202 736
Email: [email protected]

Tariq Hussain
Sales Director, UK Government
Tel: 07717 157 407
Email: [email protected]
“Cyber warfare would be key to
the Armed Forces and would
require Armed Forces to ‘think
and act differently’.”
Gen Sir Peter Wall
Chief of the General Staff
28 June 2013 at RUSI
Defence and intelligence solutions
Defence and
intelligence solutions
Simplifying the acquisition of secure, agile solutions tailored for the
demands of defending national interests
Defence and intelligence departments have user account management tools, Dell can
unique characteristics that require flexible, agile provide all of the CIS infrastructure needed.
solutions while still delivering the best value for And working closely with partners such as
money for the public purse. The Dell strategy PGI/Olton, Becrypt, ViaSat and Amulet Hotkey,
of adapting standard products rather than we have developed a range of complementary
building from scratch has a proven track record capabilities that combine to form tailored
of delivering on-time and on-budget while solutions to match the rigorous requirements
still meeting all operational requirements. In both at home and deployed. Of course, these
addition, where global requirements justify, Dell solutions also come with worldwide support,
has a range of dedicated devices, such as fully- ruggedised casings and extended operational
and semi-rugged laptops and rugged 1U servers. environmental envelopes – you wouldn’t
expect anything less would you?
Working through system integrators and/or
through government procurement frameworks, We all know that cybersecurity is now one of
Dell has dedicated account and technical the major battle grounds for the UK and security
teams, with embedded experience in MOD and is at the heart of Dell solutions, providing the
intelligence operations, ready to adapt pre- essential protection necessary to combat
tested architectures for specific requirements.  such threats. Dell has developed security
Added to that, OEM capabilities that are unique characteristics for all its products and now also
to Dell enable us to customise standard provides a range of services, via SecureWorks,
products to satisfy the most demanding of to monitor and protect networks 24/7.
environments, giving you the complete package.
We are also working closely with government
Through active acquisition over the past to increase the awareness of such
four years, Dell now has a portfolio of ICT cybersecurity threats so that an understanding
products that can provide all the infrastructure of the pitfalls and protection mechanisms
required to support defence and intelligence is embedded in the UK psyche; thereby
needs. From deployable server/storage, supporting CGS’ view that we need to “think
secure networking, next generation firewalls, and act differently”.
to a range of secure end-user devices and
Defence and intelligence solutions
How the solution works
The diagram below provides an overview of the kind of Dell
capabilities that combine to support field operations.

Ruggedised field laptops


Deployable data centre Dedicated range of secure,
Modular, secure, server/ fully rugged or semi-rugged
storage/networking providing laptops and tablets.
local and theatre ICT.
Force 10
Secure networking
components providing
capability in all environments.

Latitude laptop
Forward operating base
Deployed operating base

Secure VPN Personnel on patrol


Secure VPN

Big data
Flexible, containerised storage providing
scalable capacity for in-theatre, with data AHK VRTX Secure tablets
mining/intelligence applications from Zero client, PCoIP UPS The leading edge A range of devices with UK
partners such as PGI/Olton. terminals for ultimate Robust, uninterruptible technology in scalable, security standards from
security and low power for continuous combined server/storage IL3 to IL5 and beyond.
power usage. capability in a single box.
Operations centre operations.
A range of end-user-devices for C2 and
C4I visualisation.

Next-Gen firewalls
Dell SonicWALL, providing defence UPS 5600W Rack
and network monitoring to combat Latitude tablet in
Griffin Survivor case
cybersecurity threats.
PowerEdge VRTX server
Defence and intelligence solutions
Taking a closer look
In order to provide you with as much information as possible about Dell defence and
intelligence solutions, we have put together a range of resources and assets designed to
give you the opportunity to take a closer look.

Ruggedised field laptops


See the video of the dedicated Dell Latitude range of
secure, fully rugged or semi-rugged laptops and tablets
in action.
http://tinyurl.com/Dell-Ruggedised-Laptop

VRTX
Watch the video to learn more about the leading edge
technology in scalable, combined server/storage
capability in a single box.
http://tinyurl.com/Dell-VRTX-Video

Free discovery workshop


Spend a half-day with a Dell Government Solutions
Architect and participate in an interactive session
discussing your mobile working needs. Dell experts will
share critical success factors, shared learning from other
government deployments and indicative timelines and
expectations.

Please ask your Dell Account Manager for details.


Defence and intelligence solutions
Contact the Dell defence and intelligence team
John Chapman
Business Development Manager, Defence and Intelligence
Tel: 07590 223 682
Email: [email protected]

Matt Lawson
MOD External Account Manager
Tel: 07802 594 671
Email: [email protected]

Kieron Penny
MOD Internal Account Manager
Tel: 01344 373 453
Email: [email protected]

Paul Milburn
Intelligence External Account Manager
Tel: 07802 594 997
Email: [email protected]

Jill McGill
Intelligence Internal Account Manager
Tel: 01344 373 722
Email: [email protected]

Tariq Hussain
Sales Director, UK Government
Tel: 07717 157 407
Email: [email protected]
“ Dell consultants worked with us to
understand our business objectives and
design an environment that looks to the
future and achieves our growth outcomes.”
Rick Necchi
ICT Director
Norse
Consulting services
Consulting services
Government and defence organisations around the world partner with
Dell to transform the way they work, increase efficiency and reduce
cost while continuing to provide high quality services to their nations.
All Dell consultants are experienced experts Based on experience and customer feedback,
with recognised industry-leading certifications, Dell provides repeatable architectures and
including 18 Gold Level Microsoft® service frameworks that reduce risk, cost
competencies, 5,000+ VMware certifications and time. We deliver project ownership from
and, as an OpenStack pioneering member, end-to-end, and our engagements are always
over 1,100 expert developers worldwide. tightly bound by service delivery agreements
Dell is ranked No1 Worldwide Microsoft which deliver a specific agreed outcome.
Enterprise Partner Group (EPG) partner for
Microsoft Lync and Microsoft Exchange, From initial assessment through to
Microsoft Windows™ 7 Deployments and implementation, we help customers to navigate
Microsoft private cloud infrastructure. and make the transformation journey successful.

Dell provides governmental organisations with Dell ‘As-Is To-Be’


a single point of contact for the entire solution, Transformation Blueprint
covering consulting and systems integration The unique Dell ‘As-Is To-Be’ framework starts
across business process, applications, with understanding customer issues today
infrastructure architecture, operations, and their ‘To-Be’ desired end-state, covering
management and world-class security. business, technology and return on investment
benefits. Once current and future states are
Transformation – doing more with less understood, the transformation strategy is
In a climate where budgets get ever tighter, developed, based on Dell experience and
governments increasingly have to transform leveraging repeatable architectures.
the way they work, moving from traditional
operating models to streamlined processes. Focussed, efficient, easy to consume,
independent and with no tie-in to Dell
At Dell we understand that streamlining technology, the ‘As-Is To-Be’ Transformation
processes goes beyond technology change. We Blueprint delivers high levels of business value
have a track record of helping to bring together by providing clear recommendations that
stakeholders on to the common ground that help organisations achieve the transformation
transformation requires, spanning people, needed to realise their objectives.
resources, business processes, work styles,
communications and improved efficiency.
Consulting services
The Dell WADIM methodology

The WADIM methodology is modular and flexible, designed to


enable customers to select the right consulting engagement type
for them from fixed price, fixed scope services that deliver
time-to-value, through to custom, bespoke engagements. The
flexibility in this approach allows the best match to be provided for
customers based on their current position, objectives and budget.
Dell’s extensive experience with strategy, transformation,
infrastructure, security, applications development and management
allow the creation of solutions which bring value to customers,
while efficient planning and delivery ensure the solution can flex
and grow over time.

Workshop Assessment Design Implementation Manage/Support

Workshop
The workshop is designed to enable your Dell Government and Defence Solutions Architect to
define objectives and to explore ‘the art of the possible’. In the half-day interactive session, Dell
experts will share critical success factors, learnings from other government deployments and
indicative timelines and expectations.

Assessment
The assessment process establishes your current position, your IT and staff resources and
overall objectives. The process is customised to match individual customer requirements and is
chargeable and subject to a discrete service delivery agreement.

Design
The design phase is a paid engagement subject to a service delivery agreement. The solution
design process is time and project-based and is designed so that ownership of the IP is passed
to the customer at the end of the process.

Implementation
The implementation process is designed to deliver the optimum result and avoid disruption.
Implementation is technology-independent, time-based and bound by service delivery agreement.

Management
The management phase delivers comprehensive management toolsets, operational impact
assessments and solution healthchecks.
Learn more about how Dell supports the Government sector at Dell.co.uk/centgov.

Dell, XPS, OptiPlex, SecureWorks, PowerEdge, Dell Boomi, SonicWALL, Latitude, Dell Wyse, and the Dell logo are trademarks of Dell Inc.
registered in the United States and other countries.
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Dell service offerings do not affect customer’s statutory rights. Availability and terms of Dell Services vary by region. Terms and Conditions of
Sales, Service and Finance apply and are available on request or at Dell.co.uk/terms.
Dell Corporation Limited. Registered in England. Reg. No. 02081369 Dell House, The Boulevard, Cain Road, Bracknell, Berkshire, RG12 1LF.

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