Janitorial Training Program

Guidance for Cleaning and Disinfecting Metro Rail Transit Line

(MRT) and Light Rail Transit (LRT)During Covid-19 Pandemic

Aguro, Abegail C.
Balingbing, Grace P.
Balmonte, Rhovic B.
Bernardo, Genelyn T.
Berbaña, Melody M.
Bondoc, Kyla Millen G.
Bonquin, Geniby E.
Csano, Hanna Pauline G.
Canes, Jo Ann P.

Dr. Elena T. Paragas

CAS-06-602A
Training Program: Janitorial Training Program: Guidance for Cleaning and Disinfecting Metro
Rail Transit (MRT) During Covid-19 Pandemic

I. Assessing Training Needs

A. Organizational Analysis
The Department of Transportation (DOTr) gave notice to the Metro Rail
Transit Line and Light Rail Transit to execute the proper cleaning and disinfecting
on every MRT and LRT train before the commuters utilized it and proceed to
operations. This training program is intended for the janitors of the service
provider of MRT to absorb new guidelines on cleaning and disinfecting public
spaces during the Covid-19 Pandemic. Due to the increased number of Covid-19
infections, the janitorial training program is necessary to practice daily and safety
habits to reduce the risk of exposure to the virus. By conducting this training
program, the DOTr, and MRT and LRT Line focus on training each employee on
cleaning and disinfecting measures following the Department of Health (DOH)
and Inter-Agency Task Force (IATF) Covid-19 Plan Guidance for Janitorial and
Custodial Services. Conducting this training program will ensure that all
employees have been trained to utilize and have a piece of information and an
adequate supply of all-purpose cleaners and disinfectants, utilization of good
ventilation, and an appropriate cleaning routine. This training program's critical
points were to prevent a large number of infections, save money in terms of
janitors' infections and/or charges for careless disinfection and promote a positive
image in an effective health and safety program of MRT and LRT line. 

B. Task Analysis
The following tasks below must be performed by each employee in janitorial
settings.

Task How Task is Learned

Confirming what needs to be cleaned Janitorial Training
Confirming what needs to be disinfected Janitorial Training
Considering the availability of the
Janitorial Training
resources and equipment required
Clean visible dirt surfaces with soap and
Janitorial Training
water
Usage of the appropriate cleaning or
Janitorial Training
disinfectant product
Always follow the directions on the label Janitorial Training
Continuing the routine of cleaning and
Janitorial Training
disinfecting
Maintaining safe behavioral practices Janitorial Training
Considering the practices that reduce the
Janitorial Training
potential for exposure
 C. Person Analysis
The Janitorial Program was intended for the existing employees of the
MRT's and LRT’s service provider. This janitorial training session is to foster
discussion in janitorial settings. The manager should encourage the employees
to speak up about their concerns to identify the potential problems effectively to
get them to participate in the said Training and to know the importance of health
and safety during the Covid-10 pandemic. Self-assessment will be conducted to
determine the possible janitors that will participate in the training program. The
assessment should estimate the janitors who have basic cleaning skills such as
buffing, chemical use, cleaning, safety, and sanitation, interpersonal skills,
teamwork, and service to participate in the training program. The training
program's benefits are to protect co-workers from the stress of filling in for people
who are off the job, save money in terms of time and cost for repair or
replacement of any damaged equipment, loss skills of valuable employees, and
to increased workers' compensation. Also, increased worker morale, helping the
company stand out as a caring employer, improving client and investor relations
by demonstrating an excellent safety record, and avoiding bad publicity from
incidents are other benefits of the training program. 

D. Demographic Analysis
The Janitorial Training program was intended and opened for men and
women employees belonging to the age group of 30 to 40 years old, which is the
group age that is not prone to the Covid- 19. The training program does not apply
to employees with certain underlying medical conditions, such as heart
conditions, pregnant women, overweight, smokers, and Type 2 diabetes, to
reduce the infection in the janitorial settings. 

II. Establishing Training Objectives

Taking into consideration the COVID-19 (coronavirus disease 2019) outbreak, the
Department of Transportation (DOT) has issued sanitation and hygiene advisories to basically
intensify the cleaning of public areas with high human traffic through implementing strong
disinfection. Every single outline has the need to follow strict health protocols in accordance to
the memorandum released by the Department of Health (DOH). This is in light of preventing
the dreadful virus to spread despite passengers are continuing their daily activities such as
commuting as their main source of transportation.

It is important to notate several objectives declaring how MRT and LRT stations must
better be kept cleaned by janitors in charge during this particular point in time. Janitorial
Training Program (Guidance for Cleaning and Disinfecting Light Rail Transit During Covid-19
Pandemic) is definitely a plan of action, hence contains a sole purpose to maintain a spotless
and mostly decontaminated surroundings inside the establishment following the foremost
intention of keeping every commuter safe as well as free from covid-19 virus.
At MRT and LRT stations, public surface areas will be cleaned with disinfectants. Train
interiors shall be polished and disinfected daily for areas such as the grab poles, overhead
handles, seats and windows. Restrooms must be placed with soaps and alcohol for customers
to use and should be sanitized every 15 minutes. These include the regular wearing of face
masks, face shields, gloves and coverall gowns by the janitors and personnel in maintaining an
authoritarian convention to further combat the growing population of covid-19.

III. Developing and Testing of Training Materials: Employee Training Methods

A. On-Site Methods
MRT and LRT are one of the main transportation of commuters here in
Metro Manila. So, we plan to pay more attention to the cleanliness of each
wagon and station for the beauty, safety and improvement of the stations.

That is why we are proposing job rotation in on-site method for Janitorial
Services. Employees may be divided into four groups. In order for the
organization of employees to be smooth, job rotation is needed to avoid whining
and job boredom. Everything must be scheduled in all areas or parts of the
LRT/MRT. Examples are stairway, walkway, comfort room and wagon. This can
only be done by managers or supervisors.

This table is an example of job rotation every week.

WEEK COMFORT STAIRS WALKWAY WAGON

ROOM
1ST WEEK 1 2 3 4
2ND WEEK 2 3 4 1
3RD WEEK 3 4 1 2
4TH WEEK 4 1 2 3
But to avoid chaos, good monitoring is needed. Supervisors are
responsible for any misunderstandings that occur. The purpose of this job
rotation is for an employee to also learn all parts of the Janitorial job. A worker
will not remain on the comfort room or staircase only for the entire term of
employment.

B. Off-Site Methods

1. Seminar
 As part of the Janitorial Training Program, the employees must earned a
Cleaning & Infection Control in General Facilities certificate through the seminar.
As stated in the IATF Guidelines resolution no. 88, mass gatherings are still
prohibited and highly discouraged during Covid-19 pandemic. However, essential
work gatherings activities may continue and incompliance with the guidelines the
seminar is limited to 30% of employees only. Strict social distancing is
maintained during the entirely of the event, subject to the following; At least 2
meters distance between and among those attending, mandatory wearing of face
mask, face shield, and other protective equipment by attendees. To effectively
lessen the transmission of covid-19 and limit the exposure of employees, the
seminar is limit to 4hrs only that will be held on April 10 th, 2021.

Time Activity
1:00 PM – 1:20 PM Opening Remarks
Discussion of the New Guidelines in
1:20 PM – 1:40 PM the midst of COVID-19 as provided by
IATF
Seminar for Employees Partnership
with DOH to Teach Cleaners to
1:50 PM – 4:00 PM
Eliminate Pathogens Including
Coronavirus.
4:00 PM – 4:30 PM Closing Remarks
5:00 PM End of the Seminar

2. Audiovisual Instruction
Taking into consideration about the IATF guidelines about mass gathering
only 30% of the employees are able to attend the seminar. While the other
employees that are not able to attend the 4hrs face to face seminar will be
provided by an audio-visual material. And to assured that the employees have
finished the said training materials, there will be an exam at the end of every
videos and presentations.

3. Behavior Modeling Training

As part of the training program, employees is exposed into role models
that is performing appropriate and inappropriate practices in Cleaning and
Disinfecting Light Rail Transit. To limit the exposure of the employees the
company use the tool videotape. Through these employees can replicate and
practice the positive work behaviors.

4. Simulation Techniques
As part of the Janitorial Training Program, employees must undergo the
mock training provided below before endorsing them to the actual job
environment:
  Applicants will be placed inside a room that resembles the insides of an
MRT cart.
 There will be available disinfectant and cleaning tools that the employees
can make use of.
 Employees will be given 30 minutes to clean the whole room.
 The evaluator shall observe the employees’ knowledge in using the
disinfectant tools provided.
 The evaluator should take note of the employees’ behavior during the
mock training; did he/she read the instruction before using the disinfectant
tools? Was he/she efficient while in training? Did he/she follow the new
guidelines on cleaning public spaces during COVID-19 pandemic?

5. Web-Based Training
The new guidelines given during COVID-19 are required to be followed by
every Filipinos, with this, we are going to conduct a Webinar available on a
platform that is most convenient to our employees, which are Facebook and
Zoom. The mentioned webinar will be on April 5 th, 2021 at 3 PM, the following are
the scheduled program:

Time Activity
3:00 PM – 3:30 PM Opening Remarks
Discussion of the New Guidelines in
3:30 PM – 4:00 PM the midst of COVID-19 as provided by
IATF
Seminar for Employees Partnership
with DOH to Teach Cleaners to
4:00 PM – 6:00 PM
Eliminate Pathogens Including
Coronavirus.
6:00 PM – 6:30 PM Closing Remarks
6:30 PM End of the Seminar

6. Programmed Instruction
The company understand that some people will not be able to attend the
aforementioned webinar due to personal reasons, with this, we are going to
provide self-paced training modules that will be sent to the employees’ email
address provided on their CVs. The training materials should be taken 3 days
after the preceding release of the materials, included inside are the same
information that will be discussed during the webinar, however, to recognize that
the employees have finished and understand the said training materials, there
would be an exam at the end of every section of the module.

7. Computer-Assisted Instruction
 To be able to further analyze the employees’ knowledge (those who
attended the webinar) about the training that he/she has gone through, there will
be a set of exam that will be sent on their respective email right after the
program. The link will be available for 24 hours and will be expire after the
mentioned timeframe. The exam is consisting of 50-items that has 2 parts, which
the half contains the new guidelines of the IATF while the latter will be about the
actual tasks that needed to be performed. Employees will be given a chance to
retake the exam once if the previous result did not meet the criteria.

IV. Implementation of the Training Program

Action Learning
The MRT and  LRT management divides the Janitors or the maintenance
cleaners of the company into six (6) teams to accommodate the passengers and
employee’s safety during the COVID 19 Pandemic to be able to ensure the protection
and to avoid the spread of the virus in the train.

Team A Team B Team C Team D Team E Team F

Comfort Entrance Ticketing Exit Trains LRT/MRT
rooms Booth Platforms
Trash cans Clean the Provide the Clean the Disinfect the Disinfect the
should be hallways with hand hallways with handles, hallways
removed disinfectants. sanitizers on disinfectant. chairs and every after
once. the desks. floors inside rush-hour.
the train
every one-
way trip.
Wipe the Sanitize the Ticketing Sanitize the Make sure Make sure
doorknobs stair handles. machines stair handles. that the that the
with should be cleaning safety
disinfectant sanitized tools are protocol
frequently. every two sanitized signages are
hours. before each clean and
use. recognizable
for the
passengers.
Refill the Ensure the Disinfect the Ensure that
hand there is a shields on the safety
sanitizers in hand the ticketing protocol
every room. sanitizer in booth signages are
every between the clean and
entrance. teller and the recognizable
passenger. for the
passengers
 inside the
train.
Disinfect the Provide
toilet bowls sanitized pen
every use. for answering
contact
tracing forms.
Sanitize the Ensure the
cleaning cleanliness
tools before over the
and after entrance.
use.

V. Evaluation of the Training Program

Training Evaluation Approach: There are several approaches used to measure the
effectiveness of a training program. In the Janitorial Training Program focusing the
Guidance for Cleaning and Disinfecting Light Rail Transit During COVID-19 Pandemic,
Kirkpatrick's Four Levels of Evaluation approach will be applied (See Table below.) In
this model, each successive level was built on information provided by the earlier level.
The evaluation consisted the following four different questionnaires to measure learning
and general effectiveness of the training program.

Table: Kirkpatrick's four-level model of evaluation

Leve Measure Evaluation description Tools and Utilization

l and characteristics Methods

1 Participant Reaction evaluation is how -Daily evaluation Given every

Reaction the delegates or trainee felt form (Participant end of each
about the training or Questionnaire). day of
learning experiences --Questionnaire for training.
gathered in the program. evaluation of the
training module.
-

2 Participant Learning evaluation -Individual Pretest: At

Learning measures the increase in pre/post-training the
knowledge (before and tests for beginning of
after) the training program comparisons the training
participation. course.
Posttest: At
the end of
the training
course.
 3 Knowledge Behavior evaluation is the Focus groups to At the end
Transfer extent of applied learning gather information. of the
back on the training Facilitator training
implementation. observation. course.
4 Results Result evaluation is the At the end
(Organizationa effect on the environment of the
l Impact) by the trainee. This Posttest-only training
evaluation measures the program.
success of the training
program.

Different methods and instruments of training evaluation will be applied in this training. These
methods and instruments will be applied in different evaluation phase.
*Donald Kirkpatrick is a Professor Emeritus at the University of Wisconsin who first published his Four-
Level Training Evaluation Model in 1959 and was then updated in 1975 and again in 1994 when he
published his best-known work "Evaluating Training Programs" consist the four level as Reaction,
Learning, Behavior and Results.
Daily Evaluation Form

Name of training: ______________________ Date: __________

1. What did you enjoy most about today?

2. What did you learn during today's sessions that you anticipate using in your work?

3. Was there anything you did not understand during today's sessions? Please provide
specific examples.

4. What is the most valuable thing you learned today (knowledge or skills)?

5. What other specific comments do you have?

Thank you.
Evaluation of Training module

Name of training: ______________________ Date: __________

Instructions to Participant:
Thank you for participating in this training. In this feedback form, there are no WRONG or RIGHT
answers. You do not need to put your name on this form – your responses are anonymous. Please
respond to ALL the questions below to help us to improve the curriculum, training materials, and the
conduct of the training.

Indicate below, on which day you attended this training.

Day 1 ____ Day 2 ____ Day 3 ____

For each item below, please circle only a single appropriate response.
RESPONSE
NOT AT SOMEW VERY
ALL HAT MUCH
1. The training was well organized. 0 1 2

2. The training sessions were relevant to my needs. 0 1 2

3. The presenters were well prepared. 0 1 2

4. The presenters were receptive to participant 0 1 2

comments and questions.
5. The exercises helped me to learn the material. 0 1 2

6. There was enough time to cover all materials. 0 1 2

7. The training enhanced my knowledge and skills in 0 1 2

TB prevention, care and control.
8. I expect to use the knowledge and skills gained 0 1 2
from this training.
9. The evaluation forms were simple to use. 0 1 2

10. The training facilities were adequate. 0 1 2

11 I would recommend this training course to a 0 1 2

. colleague.
 Pretest-Posttest

Self-Assessment of Learning: think about what you already knew and what you learned during this training about
janitorial services. Then evaluate your knowledge in each of the following topic areas Before and After this training.

1= No knowledge or skills 3= Some knowledge or skills 5= A lot of knowledge and skills

SELF ASSESSMENT OF YOUR KNOWLEDGE

BEFORE TRAINING AFTER TRAINING
AND SKILLS RELATED TO:

1 2 3 4 5 Cleaning and Orderliness of the Assigned Area 1 2 3 4 5

1 2 3 4 5 Maintenance and Proper Sanitation 1 2 3 4 5

Compliance with Health Care Waste

1 2 3 4 5 1 2 3 4 5
Management Protocol

1 2 3 4 5 Supervision of Contractor 1 2 3 4 5

1 2 3 4 5 Maximum Utilization of Services 1 2 3 4 5

General Behavior (Attitude, attendance, and

1 2 3 4 5 1 2 3 4 5
grooming)
Interview Questions for Focus Group Discussion

1. Was the overall training course/seminar beneficial to your work? (Yes, No)

2. If “yes”, please explain why it was beneficial. If “no” or “don’t know,” please try to
explain why not.

3. Is there any specific knowledge of policy and organic law that you have used on your
work
after the training course/seminar? (Yes, No)

4. If “yes,” please provide at least one concrete example. If “no” or “don’t know,” please
try to
explain why not.

5. Have you used the materials since you participated in the training course/seminar?
(Yes, No)

6. If yes, please explain what materials you have used for what purpose. If “no” or “don’t
know,”
please try to explain why not.

7. Did you incorporate anything else you learned in the training course/seminar into your
work?
(Yes, No)
8. If “yes,” please provide at least one concrete example. If “no” or “don’t know,” please try to
explain why not.

9. Is there anything which has changed your perception, attitude or behavior as a result of the
training course/seminar? (Yes, No)

10. If “yes,” please provide at least one concrete example.

11. What kind of follow up support would help you do your work better?

12. Do you have any recommendation or other comments on the training course/seminar?
Posttest-only
Location of training:
Name of trainer:
Training Evaluation Form
To help us improve the quality of our training, we would appreciate your feedback!
Please indicate your response to the questions below by putting X on the appropriate number, with 1 -MOST NEGATIVE
and 5 – MOST POSITIVE

1 2 3 4 5
1 Was your interest held?
2 Do you have better understanding of:
[A] Cleanliness and Orderliness of the Assigned Area
[B] Maintenance of Proper sanitation
Compliance with Health Care Waste Management
[C] Protocol
[D] Supervision of Contractor
[E] Maximum Utilization of Services
[F] General Behavior (Attitude, attendance and grooming
3 Overall, how would you rate the course?
4 Would you like to recommend this course to others?
5 Would you recommend this trainer to others?
6. What did you like most about the course?

7. What would you recommend changing about the course?

8. Now that you have completed this course, what additional training (if any) would be helpful?

9. Other comments, observations, suggestions:

Thank you for your feedback!