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Adfc

ADFC Pvt Ltd was established in 1998 to provide transaction processing support to HDFC Bank. It handles various back office operations for HDFC Bank such as retail banking, corporate banking, credit cards, cash management, clearing, trade finance, and depository services. ADFC employs over 1000 dedicated staff across multiple locations in India to process transactions and provide outsourcing services for banking back office operations. It aims to help clients focus on their core business while taking responsibility for managing day-to-day back office operations.

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Saurav Ranjit
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307 views

Adfc

ADFC Pvt Ltd was established in 1998 to provide transaction processing support to HDFC Bank. It handles various back office operations for HDFC Bank such as retail banking, corporate banking, credit cards, cash management, clearing, trade finance, and depository services. ADFC employs over 1000 dedicated staff across multiple locations in India to process transactions and provide outsourcing services for banking back office operations. It aims to help clients focus on their core business while taking responsibility for managing day-to-day back office operations.

Uploaded by

Saurav Ranjit
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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ADFC Pvt Ltd, was set-up in the year 1998, to provide captive processing support to HDFC Bank Ltd in the areas of transaction
processing; broadly covering functions of Retail Assets & Liabilities, Corporate Operations such as Clearing, Trade Finance, Cash
Management Services, Treasury Operations, Depository Services and other areas of the bank where large volume transaction
processing capability was required.

In HDFC Bank, due to its nature of operations and exponential growth in various businesses, there was requirement for a steady and
efficient mechanism for providing the requisite transaction processing capability for processing the daily operations seamlessly. ADFC
personnel were imparted on-the-job (OTJ) training in respective functions and inducted into the areas of operations. For the last 9
years, ADFC has been successfully meeting the deliverables expected from HDFC Bank in various areas of Operations and a ISO
certified Company for few of its processes viz. Retail Liability & Assets Ops, Cash Management Services etc.

The company presently operates with a team of over dedicated and well trained resources, which are spread across various
locations in India , and offers outsourcing support services in various Banking Back Office Processing Operations including Retail
Liability, Retail Assets, Credit Card Operations and Corporate Banking Operations including Cash Management, Clearing, Trade-
Finance, Treasury & DP Operations.

Our clients¶ management is freed up to focus more time, energy, and resources on building the company¶s core businesses ± as we
assume full responsibility for managing the day-to-day back-office operations. Organize and manage the business processes with a
view to providing a higher level and quality of services to all the business units and its subsidiaries. Build an outsourcing team which
will provide the principals¶ management with flexible and scalable services to meet their customers¶ changing requirements, and to
support company moves, consolidations, acquisitions, and joint ventures. Help re-engineer the business processes toward best
practices of the world¶s leading companies, and use performance matrices and benchmarking to measure results and costs.

To strengthen our team we are looking for personnel from Data Processors to Managers.

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 : The Retail Liability Operations are largely centralized in Mumbai with a DR site in Chennai. The present
operations are manned by ADFC staff. These include Account Opening Document (AOD) receipt, scrutiny, opening of account in
system, generation and dispatch of Welcome Kit to account holders.


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 : Retail Asset Operations is also centralized at Mumbai with a DR site at Chennai. Present operations
include receipt of client agreement files from branches/external vendor, processing of the data in Retail Assets software, updation of
repayment schedule, vaulting of Post Dated Cheques ( PDC), retrieval of the PDCs on due dates and handover to Cash Management
Services for banking.



 : Card Centre operations including Processing of Customer applications, Accounts fulfillment, query and
complaints management and Collections

 

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# !$ : Operations of CMS are located at Mumbai (Fort branch and Chandivali) and TBG branches in
all locations of the Bank. ADFC handles processing of all local and outstation cheques received for collections, operations in Warrants
reconciliations, RBI Relief Bonds Processing, Tax collections, New Shares Issue ops, Disbursement Operations.



 : Clearing Operations are located at all TBG Branches in all locations and consists of acceptance of cheques at
counters, processing of inward and outward cheques, including marking of returns.


"
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"%&#c$ : Presently the Bank utilizes the services of ADFC for CPA for its Assets Business and the
work mainly involves preparation of files, preparation of Credit Appraisal Memo (CAM), preparation of Disbursement voucher (DV) and
feedback to Channel partners on application status.


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 : Receipt and verification of Depository Instruments, Processing of client Trade requests.

 


 : Manage the call centre operations with dedicated phone Banking Agents.

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