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For How Long You Are Part of SBI Bank? Response No. of Customer %age of Customer

This document contains a survey of 100 SBI Bank customers. It includes data and charts on: - How long customers have been with SBI Bank, with the largest portion (37%) being less than 1 year. - The top reasons customers chose SBI Bank, with the largest group (45%) citing good services. - Awareness of SBI Bank's services, with 91% of customers being aware. - Awareness of specific SBI Bank products, with 100% aware of savings accounts and fixed deposits, but only 5% aware of demat accounts.

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sanju
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53 views

For How Long You Are Part of SBI Bank? Response No. of Customer %age of Customer

This document contains a survey of 100 SBI Bank customers. It includes data and charts on: - How long customers have been with SBI Bank, with the largest portion (37%) being less than 1 year. - The top reasons customers chose SBI Bank, with the largest group (45%) citing good services. - Awareness of SBI Bank's services, with 91% of customers being aware. - Awareness of specific SBI Bank products, with 100% aware of savings accounts and fixed deposits, but only 5% aware of demat accounts.

Uploaded by

sanju
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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1. For how long you are part of SBI Bank?

Response No. of Customer %age of Customer


Less than 6 Months 20 20%
Less than 1 Year 37 37%
Less than 2 Years 14 14%
More than 2 Years 29 29%
Total 100 100%

20%
29%

14%
37%

Less than 6 Months Less than 1 Year


Less than 2 Years More than 2 Years

Interpretation:

From the above graph it's clear that maximum of the consumers are a
part of SBI bank from final one 12 months i.E. 37%; 29% of the
consumers are part of SBI bank from last greater than 2 years; 20%
buyers from 6 months and ultimate 14% customers dents are part of SBI
bank for last two years.

2. What are reasons that attract you to be a customer of the SBIbank?


Response No. of Customer %age of Customer
Image 25 25%
Extra Services 25 25%
Services 45 45%
All of above 5 5%

Interpretation:

From the above graph it is clear that maximum of the customer i.e. 45% are become part of
SBI Bank because of its good services; 25% because of its good image; 25% because of its
extra services and rest because of all the three good factors.

3. Are you aware of the different services offered by SBI


Bank?

Response No. of Customer %age of Customer


Yes 91 91%
No 9 9%
Total 100 100%
9%

91%

Yes No

Interpretation:

From the above graph it is clear that highest of the customer are mindful of products and
services offered by SBI bank i.E. 91% and 9% client will not be mindful of services supplied
by way of SBI bank.

4. Are you aware about these following offerings of theSBI financial institution?
Response No. of Customer %age of Customer
Saving a/c 100 100%
Fixed deposits 100 100%
Current a/c 53 53%
Demat a/c 5 5%
Credit cards 25 25%
Mutual funds 16 16%
Loans 95 95%
Interpretation:

From the above graph it is clear that maximum of the customer are aware of SBI saving a/c &
FD’s i.e. 100%.53% are aware about current a/c, 5% demat a/c, 25% credit card, 16% mutual
fund and 95% are aware of loans.

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