Lahore University of Management Sciences

DISC 230 – Introduction to Business Process Modeling

Spring Semester2015
Instructor Dr Hassan Rauf, Zulqarnain Haider
Room No. 309
Office Hours TBD
Email [email protected]; [email protected]
Telephone 8424
Secretary/TA Saleem A Khan, Ext 8325
TA Office Hours TBD
Course URL (if any) Suraj.lums.edu.pk

COURSE BASICS
Credit Hours 3
Lecture(s) Nbr of Lec(s) Per Week 2 Duration 75 mins
Recitation/Lab (per week) Nbr of Lec(s) Per Week Duration
Tutorial (per week) Nbr of Lec(s) Per Week Duration

COURSE DISTRIBUTION
Core Core
Elective
Open for Student Category
Close for Student Category

COURSE DESCRIPTION
Operations transform resource or data inputs into desired goods, services, or results, to create value for customers and the
manufacturer or service provider. An operation in automotive industry may involve an automotive assembly. In banking, an
operation may involve providing teller services to the customers. Similarly, at McDonalds an operation may involve producing Big
Mac or French fries. A primary objective of any manager (regardless of the industry type) is to design, plan, execute, and
continuously improve the operation— for which he/she is responsible for, in a cost effective manner. A thorough understanding of
the intricacies involved is a requisite for cost effective and efficient management of manufacturing and service operations.
This is core business course that aims to provide an overview of fundamental operations management concepts as well as an in-
depth understanding of proven techniques and best practices. During the course, the similarities and differences in operations
management for various types of commercial sectors (such as manufacturing, services, and etc.) shall be specifically highlighted.

After completing this course student will potentially be able to understand key concepts in operations management and would be
able to choose and apply operations management tools and techniques.

COURSE PREREQUISITE(S)

• Calculus, Statistics (in past students without these backgrounds have also survived the course)
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COURSE OBJECTIVES
1. To understand the dynamics of basic operations in manufacturing as well as service settings
2. To develop ability and technical skills to critically analyze operational problems
3. Develop students with a broad technical skill set to apply necessary tools to support the decision-making processes related
to setting up and managing business operations.
4. Develop students with strong problem solving and analytical skills

LEARNING OUTCOMES

After completing this course student will potentially be able to:

1. Understand key concepts in operations management and
2. Choose and apply operations management tools and techniques.

UNDERGRADUATE PROGRAM LEARNING GOALS & OBJECTIVES

General Learning Goals & Objectives
Goal 1 –Effective Written and Oral Communication
Objective: Students will demonstrate effective writing and oral communication skills
Goal 2 –Ethical Understanding and Reasoning
Objective: Students will demonstrate that they are able to identify and address ethical issues in an
organizational context.
Goal 3 – Analytical Thinking and Problem Solving Skills
Objective: Students will demonstrate that they are able to identify key problems and generate viable solutions.
Goal 4 – Application of Information Technology
Objective: Students will demonstrate that they are able to use current technologies in business and
management context.
Goal 5 – Teamwork in Diverse and Multicultural Environments
Objective: Students will demonstrate that they are able to work effectively in diverse environments.
Goal 6 – Understanding Organizational Ecosystems
Objective: Students will demonstrate that they have an understanding of Economic, Political, Regulatory, Legal,
Technological, and Social environment of organizations.

Major Specific Learning Goals & Objectives

Goal 7 (a) – Discipline Specific Knowledge and Understanding
Objective: Students will demonstrate knowledge of key business disciplines and how they interact including
application to real world situations (Including subject knowledge).
Goal 7 (b) – Understanding the “science” behind the decision-making process (for MGS Majors)
Objective: Students will demonstrate ability to analyze a business problem, design and apply appropriate
decision-support tools, interpret results and make meaningful recommendations to support the decision-maker

Indicate below how the course learning objectives specifically relate to any program learning goals and objectives.

PROGRAM LEARNING GOALS AND COURSE LEARNING OBJECTIVES COURSE ASSESSMENT ITEM
OBJECTIVES
Goal 1 –Effective Written and Oral Not directly covered Project, CP
Communication
Goal 2 –Ethical Understanding and Somewhat covered through objectives 1 CP, quizzes, exams
Reasoning &2
Goal 3 – Analytical Thinking and Problem Covered through objective 2 & 3 CP, quizzes, exams
Solving Skills
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Goal 4 – Application of Information Covered through objective 2 & 3 CP, quizzes, exams
Technology
Goal 5 – Teamwork in Diverse and Covered through objective 2 & 3 Project
Multicultural Environments
Goal 6 – Understanding Organizational Covered through objectives 1 & 2 Project
Ecosystems
Goal 7 (a) – Discipline Specific Knowledge Covered through objectives 1 - 4 CP, quizzes, exams, Project
and Understanding
Goal 7 (b) – Understanding the “science” Covered through objective 2 Project
behind the decision-making process

GRADING BREAKUP AND POLICY

Assignment(s):
Home Work:
Quiz(s): Quiz(s) : 20% - (6 instruments, 5 best shall be counted)
Class Participation: Cases:10% ( Class Participation)
Attendance: 5%
Midterm Examination: 25%
Project: 15%
Final Examination: 25%

EXAMINATION DETAIL

Yes/No: Yes
Combine Separate:
Midterm
Duration:1.5 hrs
Exam
Preferred Date:
Exam Specifications:Pre Mid Syllabus, Calculator and Formula Help sheet Allowed. Close Book and Notes

Yes/No: Yes
Combine Separate:
Final Exam
Duration:1.5 hrs
Exam Specifications:Post Mid Syllabus, Calculator and Formula Help sheet Allowed. Close Book and Notes

COURSE OVERVIEW
WEEK/
RECOMMENDED
LECTURE/ TOPICS SESSION OBJECTIVES
READINGS
MODULE
Introduction to Operations Management, Stevenson Chapter 1&2
The scope of OM, OM and Decisions
1
Making. Competitiveness Productivity,
Strategy,
Forecasting Process, qualitative Stevenson Chapter 3 Forecasting techniques,
forecasting, Time Series, Associative measuring forecast accuracy
2,3
techniques, measurement
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4,5 Time series, Stevenson Chapter 3 Lab – forecasting techniques
6 Case study: Marriot Rooms Forecasting
Product & Service Design Stevenson Chapter 4 Understand the objectives of
Prod. & Service design, impact of
7
internal and external issues on
design
Capacity Planning Stevenson Chapter 5 Measuring capacity, developing
8 capacity alternatives and their
assessment
Stevenson Chapter 6 Types of Processing, Basic layout
9 Process Selection & Facility Layout
types, basics of line balancing
Design of Work Systems Stevenson Chapter 7 Specialization, impact of working
10 conditions, Time and motion
study
Location Planning Stevenson Chapter 8 Factors affecting location
11 decisions, understanding the
location decision process
Aggregate Planning Stevenson Chapter 13 Understanding the variables
affecting planning. Exposure to
12
planning techniques

Case study: Aggregate planning at Green

13
Mills
Mid Term
14
Inventory Management Stevenson Chapter 12 Importance of inventory,
15,16,17,18 introduction to inventory systems
and models
19 Case study: Saadia Rolling Mills
MRP & ERP Stevenson Chapter 14 Systems inputs and outputs,
20
benefits
JIT Stevenson Chapter 15 Objectives of JIT, basics
21 requirements, issues in JIT
system
22 Case study: US Stroller
23, 24 Scheduling Stevenson Chapter 16 Scheduling techniques and rules
Management of Quality Stevenson Chapter 9 Determinants of quality, Cost of
25
quality/poor quality
26 Quality Control Stevenson Chapter 10 Quality Control Techniques
27 Quality Control Stevenson Chapter 10 Quality Control Techniques
28 Review

TEXTBOOK(S)/SUPPLEMENTARY READINGS

Books:
th
[Text] Stevenson, W.J., (2007), Operations Management, 9 Ed., McGraw Hill International Edition, NY.
th
[Ref] Nahmias, Steven, (2005), Production and Operations Analysis, 5 Ed., McGraw Hill Irwin.