1.

EXAMPLE OF A FORMAL LETTER/ E-MAIL

Dear Sir or Madam, (when you don’t know the name of the person)

To Whom it May Concern, (when you don’t know the name of the person)

Dear Mr. Smith, (when you know the name of the person)

I am writing with regard to the advertisement posted in yesterday’s newspaper

about the camp for diabetic children. I would like to take part as a volunteer, if it
is possible.

As you can see in my résumé, I completed a degree in nursing, so I am

qualified to teach children about it. Besides, I suffer from diabetes, so I am quite
familiar with this illness and how to deal with it.

Furthermore, I have some experience organising entertaining events for

children, as I worked at a regular camp for children last summer. For this
reason, I am capable of organising and playing fun games with children.

Finally, I must say that I can speak 3 languages, since I have spent some time
abroad, in England and Germany. Therefore, apart from Spanish, I am fluent in
English and German.

Can I ask about the duration of the camp? What is the daily timetable?

Don’t hesitate to contact me if you have any questions

Looking forward to hearing from you,

Yours faithfully, (when you don’t know the name of the person)
Yours sincerely (when you know the name of the person)

Lucy
 2. EXAMPLE OF AN INFORMAL LETTER/E-MAIL

Hi Peter,

Dear Peter,

It’s great to hear from you after so long! How are you doing? I’m so excited
about your visit next summer. Let me give you some tips so you can get ready.

First of all, there are some places which you can’t miss! For example, here in
Granada you should totally visit the Alhambra, an ancient Muslim palace.

It was nominated to become one of the new seven wonders of the world. Also,
don’t forget to check out St Nicholas viewpoint – you’ll have the best views of
the Alhambra and the whole city.

As for clothes, remember that it can get super hot in Granada, especially for
foreigners! So forget about long sleeves or trousers and just pack some shorts,
T-shirts and sandals. Oh, and remember to bring a cap, too!

By the way, do you have a place to stay? If you want, I could put you up in my
place. I have a spare room and it would be great to have you here.

Anyway, I must dash now. Drop me a line soon and let me know what you
think.

Cheers!

Take care!

Love,

_______________________
EXAMPLE OF A REPORT

Improving Our Gym

Introduction
The aim of this report is to explain the main reasons why members are leaving
the gym. After interviewing some clients, we have identified some serious
problems.

Limited opening hours

Some members have complained that the gym opens a little late for them. For
this reason, workers cannot exercise before going to work. If the gym opened at
7 a.m., clients could exercise easily before going to work.

The changing rooms

Many of the lockers are broken so customers cannot leave their belongings in a
safe place. Also, some of the showers are not working properly so members
have to queue before having a shower. In order to solve this, I suggest
replacing all lockers and showers immediately.

Lack of parking spaces

Some previous members have joined gyms which have a parking lot. Although
we cannot build a parking lot, we can offer a parking area for bicycles. As a
result, this might encourage members to use their bikes to come to the gym.

Conclusion
To sum up, I believe that if we take care of these problems, members will be
happier and will decide to stay with us.
EXAMPLE OF A REVIEW

Layer Cake

Did you know that Daniel Craig was already famous before playing James
Bond? In fact, my favourite Daniel Craig movie is called “Layer Cake”, which he
did a long time before becoming the most famous spy in the world.

Set in central London, “Layer Cake” tells the story of a drug dealer (played by
Craig) and how he tries to give up his drug empire. However, not everything
goes as planned and he gets into some serious trouble with some of his
business partners.

The main characters are wonderfully played by the actors, who give an
exceptional performance. However, some of the secondary roles seemed a little
dull and two-dimensional.

As for the plot, it’s a real nail-biter, as you never know what is going to happen
with the main characters. In fact, you will never be able to guess the ending!

If you are a fan of action movies, I completely recommend that you watch this
film. I am sure you will have a great time and it will be an unforgettable movie.

EXAMPLE OF AN ARTICLE

The Internet: A Great Invention

The Internet has changed the way we live. It started as something that we could
access only through a computer, but nowadays it is everywhere, and I love it!

One of the cool things about the world wide web is that you can look up
anything you want and find out the answer straight away. Isn’t that fantastic?
For example, imagine you are arguing with your friends about how to do
something. Easy solution! Go online and find the answer.

However, the greatest thing about the Internet is how you can learn tons of
things very cheaply or even for free! In fact, my favourite website is
www.udemy.com, where people register to teach and learn about different
things: music, website design, making apps, history, etc. So I totally
recommend it to everyone!
In conclusion, the Internet has a lot of great things. For me, the best are finding
information and learning online. What about you? What are your favourite
things about it?

EXAMPLE OF AN ESSAY (sería una redacción en español)

Protecting the Environment

One of the things that worries people most nowadays is the environment. In the
last few decades, humans have been polluting way too much, which has had a
negative effect on the environment. For this reason, we must protect it from
now on.

First, we ought to start paying attention to the 3 Rs: reduce, reuse and recycle.
By doing so, we will reduce the quantity of rubbish, we will not throw away so
many things and we will be able to recycle most of our waste.

Second, a very good idea is to stop using cars so much and start cycling or
walking a little more. For example, instead of commuting by car, we can try to
do it on foot or by bike.

Finally, if we really want to change things, we should teach young pupils about
the dangers of contamination and pollution. It’s the only way to change the
future, because they are the future citizens of the world.

In conclusion, I believe that if we do these three things, we can still prevent

humans from destroying the environment.
EXAMPLE OF A COMPLAINT LETTER

Dear Sir/Madam,

I am writing with reference to your letter, where you politely requested a

feedback of  my recent vacation organized by TravelWise. As you already know
I was displeased with numerous points.

Firstly, the hotel I stayed was located in a run-down and dangerous

neighbourhood, on few occasions  I was approached by a drug dealer and a
beggar. When it comes to the room it was completely different from what had
been presented in your brochure. Dirt, darkness and rats were my company
throughout the stay, I actually changed rooms few times, however it seemed all
the rooms were in similar condition.

One of the reasons I had chosen your company was the free of charge spa and
trips organized by your staff. It turned out that I had to pay extra for all of these
services. And although it might be true that the water sports provided were
amazing it does not change the fact my holiday was ruined by the above
problems.

I must ask you to refund all the costs of my vacation including extra charge for
spa and trips please.

I look forward to hearing from you soon.

Yours faithfully,

Sam Smith
EXAMPLES OF A LETTER OF APOLOGY

Dear Mr. Green,

I am writing in response to your letter of 22 July regarding the faulty equipment

which was delivered to your office on 20 July 1997.

Firstly, we would like to apologise for any inconvenience caused. After looking
into the matter, we discovered that a number of the word processors of the
model you received had a faulty part. We are at pre-sent waiting for the delivery
of replacement parts, and as soon as they arrive we will send a service
representative to correct the problem.

In compensation for any inconvenience caused, we would like to offer a two

year service contract completely free of charge. We hope this is acceptable to
you. We will contact as soon as the replacement parts arrive.

Yours sincerely,

J. Stratton.