Chapter 2
Cold and Flu
Over the counter medicine/drug
Product Information section
Pseudoephedrine Hydrochloride
Tablet each containing Pseudoephedrine Hydrochloride 60 mg or syrup
Drug Indication: nasal and bronchial decongestant
Drug content: Pseudoephedrine Hydrochloride
Drug administration and dosage: 1 tablet or 10 ml of syrup thrice daily: children 3
months to 1 year, 2.5 ml; 1 to 6 years, 5 ml; 6 to 12 years, 7.5 ml
Drug Prices: _
Drug storage: Store in airtight containers. Protect from light
Adverse Reaction: unconscious, transient hypertension, extreme agitation, confusion,
anxiety, tension, restlessness, tachycardia,
Triprolidine
Tablet each containing triprolidine
Drug Indication:
Drug content:
Drug administration and dosage:
Drug Prices: _
Drug storage: Store in airtight containers. Protect from light
Adverse Reaction:
Actifed (the brand of the over-the-counter medicine)
Tablet each containing triprolidine and pseudoephedrine
Drug Indication:
Drug content:
Drug administration and dosage: adult & children >12 yr 5 ml. 6 – 12 yr 2.5 ml. To be
taken 3 times a day
Drug Prices: _
Drug storage: Store in airtight containers. Protect from light
Adverse Reaction:
Over the counter medicine/drug
English Conversation expressions in the drug store
Over the counter medicine (Actifed)
Pharmacist/pharmacy assistant:
Good morning/Good afternoon/Good evening/Hi/Hello
Patients/Customers:
Good morning/good afternoon/Good evening/Hi/Hello
Pharmacist/pharmacy assistant:
How are you? /How have you been? /How are you doing? /How are things? / How is it
going? / how’s life ?
Patients/Customers:
Fine Thank you/Thanks/very well/Good/So-so/Not bad
Pharmacist/pharmacy assistant:
Can I help you? /May I help you? /How may I help you? /Can I give you a hand? /Let me
give you a hand/ Do you need help? / Do you want me to help you?
Patient/customers:
1. I have got common cold and flu / I have been sniffling/I have been sneezing/ my
nose has been itching / my nose itches /my nose has itched/ my nose has been
itchy for the last three days/ my nose is itchy /I have got a stuffy nose/My nose
has been blocked/My nose has been congested/ I have got a runny nose for last
two days/My nose is getting so sore/My nose is stuffy
2. Can you find the medicine for my symptom? / do you have the medicine to relieve
my symptom? / could you tell me what to take for it? / can you tell me the best
thing for my runny nose? /I am wondering if you have any over the counter
medicine for my problem/do you have any common cold and flu medication?
Pharmacist/pharmacy assistant:
That’s too bad! / what a pity! / I’m sorry to hear that/ that’s a pity! / I’m so sorry!
Patient/ customers:
Thanks/ Thank you for saying that
Pharmacist/pharmacy assistant:
Have you got fever? / do you have fever? / have you got headache?
Patient/customers:
No/ I don’t think so/ I don’t have fever/I haven’t got a fever/I haven’t had a fever/so far,
my temperature is normal/My temperature is around 36 until 37 degrees
Pharmacist/Pharmacy assistant:
Ok/ good/ great/ pretty good
1. I would suggest you do is try to this product/ why don’t you try this product/ I
recommend this product
2. we have called Actifed/ it is Actifed/ it is called Actifed
3. It is decongestant/ it is unblocked your nose/ it will get rid of a blocked nose /it
will reduce your sneezing/ it will relieve your runny nose temporarily/it will
relieve your symptoms temporarily
Patient/ customer:
What is the content of the drug? / what is the drug’s content? /
Pharmacist/pharmacy assistant:
The contents of this drug are pseudoephedrine and triprolidine/ they are
pseudoephedrine and triprolidine
Patients/customers:
what is the dosage? / how much medication do I take? / How often do I take it? / could
you tell me how I should use it? / how long do I need to take them for? / How do I take
this medicine? /
pharmacist/pharmacy assistant:
for kids 6 until 12 years, you can give 2.5 ml in the morning afternoon and evening every
8 hours, above 12 years you can take 5 ml in the morning afternoon and evening every 8
hour until your symptom subside/disappear/ go away. If it doesn’t clear up until a few
days you should go to see a doctor
…….to be continued….
Medicine based on the doctor’s prescription
( Rhinos Sr)
Conversation expressions
Pharmacist/pharmacy assistant:
Good morning/Good afternoon/Good evening/Hi/Hello
Patients/Customers:
Good morning/good afternoon/Good evening/Hi/Hello
Pharmacist/pharmacy assistant:
How are you? /How have you been? /How are you doing? /How are things? / How is it
going?
Patients/Customers:
Fine Thank you/Thanks/very well/Good/So-so/Not bad
Pharmacist/pharmacy assistant:
Can I help you? /May I help you? /How may I help you? /Can I give you a hand? /Let me
give you a hand/ Do you need help? / Do you want me to help you?
Patients/customers:
1.Yes
2. I have a prescription that I would like filled/I’d like to get my prescription filled/ I need
to get the script filled/ Can I get this prescription filled here? /I am dropping off the new
prescription/can you prepare this prescription? / I need a refill for my …./ I need to get
my prescription refilled/I have this prescription/ I need to have this prescription filled/
Pharmacist/pharmacy assistant:
1. Sure/ let me see that/……
2. It will be ready in 10 minutes/ it takes about 25 minutes until 45 minutes to make
up/takes about 25 minutes to prepare/ we can get those ready for you about 15 –
20 minutes
After a while, the medicine is ready and the pharmacist is going to give the medicine to
the patient
Pharmacist/pharmacy assistant:
Tuan Ali
Patients/customers:
Yes
Pharmacist/pharmacy assistant:
1. Here’s your prescription/your prescription is right here/
2. You need to take these capsules twice a day. One capsule in the morning and one
capsule in the evening. Take one capsule every 12 hours until your symptom
subsides/go away/disappear (this is how you explain the “signatura” in this case
the “signatura” is 2 dd 1)
……..to be continued……
Activities
Instruction:
1. Read the product information’s section and dialogue above
2. Make the list of the new words from the dialogue or from the product
information section above and find the meaning, find how to pronounce as well
3. Make a dialogue based on the conversation phrases above. Choose one
expression to express your idea. You will create 2 dialogues, one for over-the-
counter medicine and one for prescription medicine
Video
YouTube Patient – pharmacist Interaction on NSAID Interaction
Instruction:
1. Watch the video from You tube
2. Write your opinion about this video (min 100 words)
3. Compare with your own job or other pharmacists in Indonesia
4. Make your own dialogue based on your own experience
Exercise 1
Find the meaning of these words or phrases in your dictionary and practice the
pronunciation of the words
1. Nasal
2. Bronchial
3. Unconscious
4. Transient hypertension
5. Extreme agitation
6. Restlessness
7. Tachycardia
8. Blocked nose
9. Decongestant
10.Sniffling
11. Subside
12.Clear up
13. Chronic urticaria
14. Allergic
15.Dermatologic disorders
16.Irritable Bowel Syndrome
