Microsoft Unified Support Built-In Proactive Services List

Drive your key technology initiatives forward with recommended proactive support services that accelerate implementation and results.
Please work with your Technical Account Manager to schedule the right service for your needs.
AZURE

PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES

Azure – Advanced Analytics and Educate WorkshopPLUS - Data AI: Azure Machine Learning - Closed Workshop (Data Sheet) R,O
A.I Educate WorkshopPLUS - Data AI: Introduction to Advanced Analytics and AI in Azure - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: Open Source Analytics with HDInsight - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: Azure Databricks Essentials - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: Building Advanced Bots with Cognitive Services - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: Cognitive Services - Knowledge 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Data AI: Cognitive Services - Language - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: Cognitive Services - Search - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: Cognitive Services - Speech - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: Cognitive Services - Vision - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: Data Analytics with Python - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: Transform Business with Internet of Things - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: Orchestrating Data with Azure Data Factory - Closed Workshop (Data Sheet) R,O
Plan Activate Building and Deploying Machine Learning Models (Data Sheet) O
Azure – Data Platform Educate WorkshopPLUS - Data AI: Azure Cosmos DB - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: Azure Database for MySQL - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: Azure Database for PostgreSQL - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: SQL Server AlwaysOn Availability Groups in Azure 1 Day - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Data AI: Azure SQL Database Essentials - Closed Workshop (Data Sheet) R

Azure continued
1
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 Microsoft Unified Support Built-In Proactive Services List
AZURE
PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES
Azure – Data Platform Educate WorkshopPLUS - Data AI: SQL Server on Azure Virtual Machines (IaaS) 1 Day - Closed Workshop (Data Sheet) R
Plan Activate Data Platform Modernization for OpenSource (Data Sheet) R,O
Plan Activate Data Platform Modernization for SQL (Data Sheet) R,O
Maintain Data Platform Modernization Assessment for SQL (Data Sheet) R,O
Maintain Data Platform Modernization Migration Support for SQL (Data Sheet) R,O
Maintain Data Platform Optimization Post Migration for SQL (Data Sheet) R,O
Azure – Developer Educate WorkshopPLUS - Microsoft Azure: PaaS Solutions for Developers - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS – Azure DevOps Server: Essentials - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS – Secure DevOps: Application Security Principles and Practices – Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Microsoft Azure: Application, Monitoring and Diagnostics for Developers - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - DevOps: Fundamentals - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - Developing Applications: Microservices with Containers - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Azure DevOps Services: Essentials - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Modernizing Applications with Containers and Orchestrators - Closed Workshop (Data Sheet) R,O
Optimize Microsoft Security Code Analysis Extension (Data Sheet)
Optimize Azure DevOps Services: Continuous Delivery Review (Data Sheet) R,O
Implement Onboarding Accelerator - Deployment and Migration Assistance for Azure DevOps Services (Data Sheet) O
Implement Onboarding Accelerator – Deployment and Migration Assistance for Azure Kubernetes Services (Data Sheet) O,R
Plan Activate Azure with Advanced PaaS Development (Data Sheet) R,O
Plan Activate Azure with Dev Ops (Data Sheet) O
Plan Activate Azure with Application Insights (Data Sheet) R,O
Maintain Services Insights for Application Security (Data Sheet) R
Maintain Services Insights for Developer (Data Sheet) R

2
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.
AZURE
PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES
Azure Identity Implement Onboarding Accelerator - Azure Active Directory: Auditing - Add On (Data Sheet) R,O
Implement Onboarding Accelerator - Azure Active Directory: Auditing – Base (Data Sheet) R,O
Azure Infrastructure Educate WorkshopPLUS - Microsoft Azure: Infrastructure as a Service - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - Microsoft Azure: Site Recovery Services - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Microsoft Azure: Application, Monitoring and Diagnostics for IT Professionals - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Azure: Cloud and Datacenter Management with Azure Automation - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Microsoft Azure: Hybrid Cloud Solutions - Azure Stack - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Microsoft Azure: Automation 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Microsoft Azure: Backup 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Microsoft Azure: Hyper-V Site Recovery 1 Day with Lab - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Microsoft Azure: IaaS Overview 1 Day - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Microsoft Azure: Management 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Microsoft Azure: Networking 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Microsoft Azure: Resource Manager 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Microsoft Azure: Storage 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Microsoft Azure: US Government Cloud 1 Day - Closed Workshop
Educate WorkshopPLUS - Microsoft Azure: Virtual Machines 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Microsoft Azure: VMWare Site Recovery 1 Day with Lab - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Windows PowerShell: Azure Resource Manager - Closed Workshop
Educate WorkshopPLUS - Azure: Modern Monitoring and Management - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS Remote - Microsoft Azure: Infrastructure as a Service - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Kubernetes: Technical Briefing 1 Day with Labs - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Microsoft Azure: Serverless Infrastructure - Closed Workshop (Data Sheet) R,O

3
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.
AZURE
PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES
Azure Infrastructure Educate WorkshopPLUS - Microsoft Azure: Azure Monitor Introduction 1 day - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Microsoft Azure: Azure Monitor Visualization 1 day - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS Remote - Microsoft Azure: Automation 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - Microsoft Azure: Backup 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - Microsoft Azure: Management 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - Microsoft Azure: Networking 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - Microsoft Azure: Resource Manager 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - Microsoft Azure: Storage 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - Microsoft Azure: Virtual Machines 1 Day with Lab - Closed Workshop (Data Sheet) R
Implement Onboarding Accelerator - Microsoft Azure: VMware Solutions (Data Sheet) R,O
Implement Onboarding Accelerator - Microsoft Azure: Migration - Production Landing Zone (Data Sheet) R,O
Implement Onboarding Accelerator - Microsoft Azure: Disaster Recovery Implementation - Add On (Data Sheet) R,O
Implement Onboarding Accelerator - Microsoft Azure: Migration – Execution (Data Sheet) R,O
Implement Onboarding Accelerator - Microsoft Azure: Migration - Planning and Assessment (Data Sheet) R,O
Implement Onboarding Accelerator - Microsoft Azure: Disaster Recovery Implementation (Data Sheet) R,O

Maintain Azure Networking Optimization (Data Sheet) R,O

Maintain Azure Management and Cost Optimization (Data Sheet) R,O
Maintain Azure Solution Assessment (Data Sheet) R,O
Maintain Azure Platform Assessment (Data Sheet) R,O
Plan Activate Azure with Automation Runbooks (Data Sheet) R,O
Plan Activate Azure with Administration & Governance (Data Sheet) R,O
Plan Activate Azure with Azure Monitor (Data Sheet) R,O
Plan Activate Azure with Enterprise-grade Networking (Data Sheet) R,O

4
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 Microsoft Unified Support Built-In Proactive Services List
AZURE
PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES
Azure Infrastructure Plan Activate Azure with Recovery Services (Data Sheet) R,O
Plan Activate Azure with Hybrid Cloud (Data Sheet) O
Plan Architecture Service - Microsoft Azure: Infrastructure (Data Sheet) R, O
Plan Activate Azure with Automated Deployments (Data Sheet) R,O
Plan Activate Azure Stack with IaaS (Data Sheet) R,O
Plan Activate Azure with Virtual Classrooms (Data Sheet) R,O
Plan Activate Azure with Azure Files (Data Sheet) R,O
Azure Security & Identity Educate WorkshopPLUS - Microsoft Azure: Security Best Practices - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Microsoft Azure: Identity 1 Day - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Microsoft Azure: Hybrid Identity - Closed Workshop (Data Sheet) O
Implement Onboarding Accelerator - Password-less Authentication (Data Sheet) R,O
Implement Onboarding Accelerator - Azure Active Directory: Features Deployment - Add On (Data Sheet) R,O
Implement Onboarding Accelerator - Azure Active Directory: Features Deployment – Base (Data Sheet) R,O
Maintain Security: Azure Security Center – Fundamentals (Data Sheet) O
Maintain On-Demand Assessment - Azure Active Directory: Remote Engineer (Data Sheet) R
Maintain Security: Azure Information Protection – Fundamentals (Data Sheet) O
Maintain Active Directory Recovery Execution Service for Azure (Data Sheet) O
Maintain On-Demand Assessment - Azure Active Directory: Onsite Engineer (Data Sheet) O
Maintain Security: Azure Sentinel – Fundamentals (Data Sheet) O
Plan Architectural Service - Azure Active Directory: Designing a Secure Cloud Identity (Data Sheet) R,O
Plan Activate Windows Hello for Business (Data Sheet) R,O
Plan Activate Azure with Multi-Factor Authentication and Conditional Access (Data Sheet) R,O
Plan Activate Azure with Multi-Factor Authentication and Conditional Access – Add on (Data Sheet) R,O

5
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.

PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES

Active Directory Educate WorkshopPLUS - Active Directory Federation Services: Troubleshooting 1 Day With Lab - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS Remote - Active Directory: Troubleshooting - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - Active Directory Federation Services: Deployment, Administration and Troubleshooting - Closed Workshop (Data Sheet) O
Implement Onboarding Accelerator - Deployment and Migration Assistance for Active Directory Base (Data Sheet) O
Implement Onboarding Accelerator - Deployment and Migration Assistance for Active Directory Lite (Data Sheet) R,O
Implement Onboarding Accelerator - Deployment and Migration Assistance for Active Directory Add On (Data Sheet) O
Maintain Offline Assessment for Active Directory (Data Sheet) O
Maintain On-Demand Assessment - Active Directory: Remote Engineer (Data Sheet) R
Maintain Active Directory Federation Services Assessment (Data Sheet) R,O
Maintain On-Demand Assessment - Active Directory: Onsite Engineer (Data Sheet) O
Maintain Active Directory Recovery Execution Service On-Premises (Data Sheet) O
Maintain Active Directory Recovery Execution Service Remote (Data Sheet) R
Developer – Visual Studio Educate WorkshopPLUS Remote – DevOps: Fundamentals – Closed Workshop (Data Sheet) O
Business Intelligence Educate WorkshopPLUS - Data AI: Business Analytics with Power BI - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Data AI: Reporting Services and Power BI Report Server - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: Advanced Data Analytics with Power BI - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS Remote - Data AI: Business Analytics with Power BI - Closed Workshop (Data Sheet) R

Educate WorkshopPLUS - Data AI: Enterprise Business Intelligence (BI) with Azure Analysis Services - Closed Workshop (Data Sheet) O,R
Plan Activate Business Analytics with Power BI (Data Sheet) O
Maintain Power BI Assessment (Data Sheet) R,O
Maintain Power BI Clinic (Data Sheet) R,O

6
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.
DYNAMICS 365
PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES
Dynamics 365 Educate WorkshopPLUS - Dynamics 365 for Finance and Operations: Administration and Troubleshooting - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Dynamics 365 Customer Engagement: Administration and Troubleshooting for On-Premises Deployments - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Dynamics 365 Customer Engagement: Development - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Dynamics 365 Customer Engagement: Administration 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Dynamics 365 Customer Engagement: Customizations 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Dynamics 365 Customer Engagement: Email and Collaboration 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Dynamics 365: Adoption Scenario Workshop - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - Dynamics 365 Customer Engagement: Reporting 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Dynamics 365 for Finance and Operations: Integration - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Dynamics 365 Customer Engagement: Troubleshooting 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Dynamics 365 Customer Engagement: PowerApps & Flow 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Dynamics 365 for Finance and Operations: Cloud Transition 1 Day - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Dynamics 365 for Finance and Operations: Regression Suite Automation Tool 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Dynamics 365 for Finance and Operations: Development Foundations - Closed Workshop (Data Sheet) R,O

Educate WorkshopPLUS - Dynamics 365 for Finance and Operations: Advanced Development - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Dynamics 365 Customer Engagement: DevOps 1 Day with Lab - Closed Workshop (Data Sheet) R
Maintain Dynamics 365 Customer Engagement: PowerApps Checker Advisory (Data Sheet) R
Maintain Dynamics 365 for Finance and Operations Assessment: Remote Engineer (Data Sheet) R
Maintain Office 365 Network Performance Assessment: Dynamics 365 for Finance and Operations Add-on (Data Sheet) R,O
Maintain Dynamics 365 Customer Engagement: Code Review (Data Sheet) R,O
Maintain Dynamics 365 Customer Engagement: Performance Review for On-Premises Deployments (Data Sheet) R,O

7
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.

PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES

Dynamics 365 Maintain Dynamics 365 Customer Engagement Assessment (Data Sheet) R
Maintain Dynamics 365 Customer Engagement: Code Review Premium (Data Sheet) R,O
Maintain Dynamics 365 Customer Engagement: Performance Review (Data Sheet) R
Maintain Activate Dynamics 365 Customer Engagement Test Automation with EasyRepro (Data Sheet) R,O
Maintain Dynamics 365 for Finance and Operations: Business Intelligence Hands on Lab (Data Sheet) R,O
Maintain Dynamics 365 for Finance and Operations: Code Review (Data Sheet) R
Maintain Dynamics 365 for Finance and Operations: Performance Review *** (Data Sheet) R
Maintain Office 365 Network Performance Assessment: Dynamics 365 Add-on (Data Sheet) R,O
Dynamics AX Maintain Dynamics AX: Code Review (Data Sheet) R,O
Enterprise Mobility Suite Educate WorkshopPLUS - Enterprise Mobile Device Management with Microsoft Intune - Closed Workshop (Data Sheet) R,O

Plan Activate Enterprise Mobility + Security (Data Sheet) O

Implement Onboarding Accelerator - Implementing Microsoft Intune Features Base (Data Sheet) R
Implement Onboarding Accelerator - Implementing Microsoft Intune Features Premium (Data Sheet) R,O
Implement Onboarding Accelerator - Implementing Microsoft Intune Features Add On (Data Sheet) R

8
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 Microsoft Unified Support Built-In Proactive Services List
PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES
Exchange Server Educate WorkshopPLUS - Exchange Server: Migration from Previous Exchange Versions - Closed Workshop (Data Sheet) O,R
Educate WorkshopPLUS Remote - Exchange Server: Administration and Troubleshooting - Closed Workshop *** (Data Sheet) R
Implement Onboarding Accelerator - Deployment and Migration Assistance for Exchange Server Add On (Data Sheet) O
Maintain Offline Assessment for Exchange Server (Data Sheet) O
Maintain Offline Assessment for Exchange Server Security (Data Sheet) O
Maintain On-Demand Assessment - Exchange Server Security: Onsite Engineer (Data Sheet) O
Maintain On-Demand Assessment - Exchange Server Security: Remote Engineer (Data Sheet) R
Maintain Exchange Recovery Execution Service (ExRES) – Foundation (Data Sheet) O
Maintain On-Demand Assessment - Exchange Server: Remote Engineer (Data Sheet) R
Hyper-V
Maintain Offline Assessment for Hyper-V (Data Sheet) O
Internet Information Services Educate WorkshopPLUS Remote - IIS: Administration, Troubleshooting and Best Practices - Closed Workshop (Data Sheet) R
Maintain Offline Assessment for Internet Information Services (Data Sheet) O
Maintain On-Demand Assessment - Internet Information Services: Remote Engineer (Data Sheet) R
Maintain On-Demand Assessment - Internet Information Services: Onsite Engineer (Data Sheet) O
Adoption Scenario Workshops Educate WorkshopPLUS - Microsoft 365: Adoption Scenario Workshop - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - Azure: Adoption Scenario Workshop for IT Professionals - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - DevOps: Adoption Scenario Workshop for IT Professionals - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - Office 365: Adoption Scenario Workshop for IT Professionals - Closed Workshop (Data Sheet) O

No Product continued

9
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.

PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES

Modern Service Management Optimize Modern Service Management Operational Roles and Tasks for Azure (Data Sheet) O
Optimize Servicing and Update Management Process Planning for Windows Client (Data Sheet) O
Optimize Modern Service Management Governance for Office 365 (Data Sheet) O
Optimize Remediation Checkup Services (Data Sheet) O,R
Optimize Major Incident Response Plan (MIRP) (Data Sheet)
Optimize Modern Service Management Operational Roles and Tasks for Office 365 (Data Sheet) O
Optimize Modern Service Management Cloud Success Plan for Office 365 (Data Sheet) R
Optimize Change Readiness Assessment (Data Sheet) O
Optimize Modern Service Management Operational Roles and Tasks (Data Sheet) O
Optimize Modern Service Management Foundations for Azure (Data Sheet) O
Optimize Servicing and Update Management Strategy and Roadmap (Data Sheet) O
Optimize Modern Service Management Operational Roles and Tasks for Dynamics 365 (Data Sheet) O
Optimize Modern Service Management Value Stream Mapping for IT Services (Data Sheet) O
Optimize Servicing and Update Management Process Planning for Office 365 ProPlus (Data Sheet) O

Optimize Modern Service Management Foundations for Office 365 (Data Sheet) O
Optimize Modern Service Management Cloud Success Plan for Azure (Data Sheet) R
Optimize Modern Service Management Governance for Azure (Data Sheet) O

10
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.
OFFICE 365
PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES
Office 365 Educate WorkshopPLUS - Office 365 Exchange Online: Administration and Configuration - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Office 365 SharePoint Online: Administration and Configuration - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - Office 365 Exchange Online: Troubleshooting - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Office 365: Security and Compliance - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - Office 365: Networking Foundations - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - OneDrive for Business: Administration 1 Day - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Office 365: Usage Reporting - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Office 365: Content Search and eDiscovery Case Management 1 Day - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - Office 365: SharePoint Online Troubleshooting - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Office 365: Helpdesk Troubleshooting 1 Day - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Office 365: Bandwidth Estimation 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - Office 365 Exchange Online: Administration and Configuration - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - Office 365 SharePoint Online: Administration and Configuration - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Microsoft Power Automate: Power User 1 Day with Lab - Closed Workshop (Data Sheet) R,O

Educate WorkshopPLUS Remote - Office 365 Exchange Online: Troubleshooting - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Office 365 Technical Update Briefing: Dedicated Session 1 Day - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - Office 365: Security and Compliance - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Office 365 SharePoint Online: Tuning Performance 1 Day with Lab - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS – Microsoft 365 Apps: Deployment and Management – Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Office 365 ProPlus: Deployment 1 Day with Lab - Closed Workshop (Data Sheet) R,O

11
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.

PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES

Office 365 Educate WorkshopPLUS - Office 365: Advanced Threat Protection 1 Day - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS Remote - Office 365: Content Search and eDiscovery Case Management 1 Day - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Office 365 SharePoint Online: Power User - Closed Workshop (Data Sheet) R,O
Plan Activate Microsoft Teams (Data Sheet) R
Plan Activate Microsoft Teams Phone System (Data Sheet) O
Plan Activate – Power Platform: Building a Power App (Data Sheet) R
Plan Activate Modern Sharepoint (Data Sheet) O
Plan Activate Sharepoint Online Migration (Data Sheet) R,O
Implement Onboarding Accelerator - Office 365 Security and Compliance - Add-on (Data Sheet) R
Implement Onboarding Accelerator - Office 365 Security and Compliance – Base (Data Sheet) R
Implement Onboarding Accelerator - Office 365 Security and Compliance – Premium (Data Sheet) R,O
Maintain On-Demand Assessment - Office 365 Skype and Teams: Remote Engineer (Data Sheet) R
Maintain On-Demand Assessment - Office 365 SharePoint: Onsite Engineer (Data Sheet) O
Maintain Office 365: Security Optimization Assessment (Data Sheet) O
Maintain On-Demand Assessment - Office 365 Exchange: Onsite Engineer (Data Sheet) O
Maintain Office 365 - Hybrid Configuration Assessment for Exchange (Data Sheet) O
Maintain On-Demand Assessment - Office 365 Exchange: Remote Engineer (Data Sheet) R

Maintain Office 365 Network Performance Assessment (Data Sheet) O

Maintain On-Demand Assessment - Office 365 SharePoint: Remote Engineer (Data Sheet) R

12
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.
ON-PREM DATA PLATFORM
PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES
On-Prem Data Platform Educate WorkshopPLUS - SQL Server: Hands-on Troubleshooting - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - SQL Server: Features and Administration - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - SQL Server: Performance Tuning and Optimization - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - SQL Server: Common Tasks and Solutions for Non SQL Administrators - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - SQL Server: AlwaysOn Availability Groups and Failover Cluster Instances - Setup and Configuration - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - SQL Server: AlwaysOn Availability Groups and Failover Cluster Instances - Monitoring and Troubleshooting - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: SQL Security Essentials - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: SQL Server on Linux - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Data AI: SQL Server New Features and Enhancements 1 Day - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - SQL Server: Query Optimization 1 Day with Lab - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Data AI: Writing High Performance T-SQL Queries - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS Remote - Data AI: Azure SQL Database Essentials - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - SQL Server: AlwaysOn Availability Groups and Failover Cluster Instances - Setup and Configuration - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - SQL Server: Features and Administration - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - SQL Server: Performance Tuning and Optimization - Closed Workshop (Data Sheet) R
Maintain Offline Assessment for SQL Server (Data Sheet) O
Maintain T-SQL Patterns and Practices Review (Data Sheet) O
Maintain On-Demand Assessment - SQL Server: Onsite Engineer (Data Sheet) O
Maintain On-Demand Assessment - SQL Server: Remote Engineer (Data Sheet) R
Maintain SQL Server Consolidation Assessment (Data Sheet) O
Maintain SQL Server Recovery Execution Service (Data Sheet) O
Maintain SQL Server Performance Tuning and Optimization Clinic (Data Sheet) R,O

13
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.
SECURITY
PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES
Security Educate WorkshopPLUS - Windows Client: Securing Windows Client - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Windows: Deploying and Managing Bitlocker in the Enterprise - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Securing Windows Active Directory - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Security: Modern Authentication and Authorization - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS Remote - Windows Client: Securing Windows Client - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS Remote - Windows Server: Managing and Supporting Active Directory Certificate Services - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS Remote - Security: Securing Windows Server - Closed Workshop ***(Data Sheet) R
Educate WorkshopPLUS Remote - Securing Windows Active Directory - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - Security: Introduction to Modern Authentication 1 Day - Closed Workshop (Data Sheet) R
Implement Onboarding Accelerator - Advanced Threat Detection - Operating Advanced Threat Analytics (Data Sheet) O
Implement Onboarding Accelerator - Implementing Visual Auditing Security Toolkit (Data Sheet) O
Implement Onboarding Accelerator - Advanced Threat Detection - Implementing Advanced Threat Analytics (Data Sheet) O
Implement Onboarding Accelerator - Deployment and Migration Assistance for Active Directory Certificate Services Base (Data Sheet) O
Implement Onboarding Accelerator - Implementing Security Baselines - Add On (Data Sheet) O

Implement Onboarding Accelerator - Implementing Security Baselines – Base (Data Sheet) O

Implement Onboarding Accelerator - Advanced Threat Detection - Implementing and Operating Azure ATP (Data Sheet) O
Implement Onboarding Accelerator - Deployment and Migration Assistance for Active Directory Certificate Services Add On (Data Sheet) O
Maintain Enterprise Access Reporting Solution – Complex (Data Sheet) R

14
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.

PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES

Security Maintain POP - Privileged Access Workstation (PAW): Fundamentals (Data Sheet) O
Maintain Security: Security Incident Management – Fundamentals (Data Sheet) O
Maintain Offline Assessment for Active Directory Security (Data Sheet) O
Maintain On-Demand Assessment - Windows Server Security: Onsite Engineer (Data Sheet)
Maintain Security: Cloud App Security – Fundamentals (Data Sheet) O
Maintain Security: Microsoft Defender Advanced Threat Protection – Fundamentals (Data Sheet) O
Maintain Offline Assessment for Windows Client Security (Data Sheet) O
Maintain On-Demand Assessment - Active Directory Security: Remote Engineer (Data Sheet) R
Maintain On-Demand Assessment - Active Directory Security: Remote/Onsite Engineer (Data Sheet) O
Maintain Software Update Management Technical Implementation (Data Sheet) O
Maintain Offline Assessment for SQL Server Security (Data Sheet) O
Maintain Offline Assessment for Windows Server Security (Data Sheet) O
Maintain Security: Active Directory Certificate Services – Fundamentals (Data Sheet) O
Maintain Active Directory Certificate Services Assessment (Data Sheet) O
Maintain POP - Securing Lateral Account Movement (SLAM) Data Sheet) O
Maintain On-Demand Assessment - Windows Server Security: Remote Engineer (Data Sheet) R

Maintain Security: Modern Workplace Threat Protection – Fundamentals (Data Sheet) O

15
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.

PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES

Sharepoint Educate WorkshopPLUS - SharePoint: Power User - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - SharePoint: Developer - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS Remote - SharePoint Server: Administration - Closed Workshop (Data Sheet) R
Implement Onboarding Accelerator - Deployment and Migration Assistance for SharePoint Server - Add On (Data Sheet) O
Implement Onboarding Accelerator - Deployment and Migration Assistance for SharePoint Server – Base *** (Data Sheet) O
Maintain Offline Assessment for SharePoint Server (Data Sheet) O
Maintain SharePoint: Recovery Execution Service (Data Sheet) O
Maintain On-Demand Assessment - SharePoint Server: Onsite Engineer (Data Sheet) O
Maintain On-Demand Assessment - SharePoint Server: Remote Engineer (Data Sheet) R
Maintain SharePoint Code Review (Data Sheet) R,O
System Center Configuration Educate WorkshopPLUS - System Center Configuration Manager: Operating System Deployment - Closed Workshop (Data Sheet) R,O
Manager
Educate WorkshopPLUS - SCVMM 2016: Private Cloud Implementation and Management - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - System Center Configuration Manager: Troubleshooting Infrastructure - Closed Workshop (Data Sheet) R,O

Educate WorkshopPLUS - System Center Configuration Manager: Troubleshooting Client Features - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Microsoft Endpoint Configuration Manager: Admin Concepts and Cloud Services - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS Remote - Microsoft Endpoint Configuration Manager: Admin Concepts and Cloud Services - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Microsoft Endpoint Manager: Advanced Concepts and Cloud Services - Closed Workshop (Data Sheet) O
Implement Onboarding Accelerator - Implementing Modern Device Management Add On (Data Sheet) R
Implement Onboarding Accelerator - Implementing Modern Device Management Base (Data Sheet) R

16
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.

PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES

System Center Configuration Maintain Onboarding Accelerator - Implementing Modern Device Management Premium (Data Sheet) R,O
Manager
Maintain Offline Assessment for Microsoft Endpoint Manager (Data Sheet) O
Maintain On-Demand Assessment - Microsoft Endpoint Manager: Onsite Engineer (Data Sheet) O
Maintain System Center Configuration Manager: Recovery Execution Service (Data Sheet) O
Maintain On-Demand Assessment - Microsoft Endpoint Manager: Remote Engineer (Data Sheet) R
System Center Operations Educate WorkshopPLUS Remote - System Center Operations Manager: Configuration and Administration - Closed Workshop (Data Sheet) R
Manager
Educate Onboarding Accelerator - Deployment and Migration Assistance for System Center Operations Manager Add On (Data Sheet) O
Educate Onboarding Accelerator - Deployment and Migration Assistance for System Center Operations Manager Base (Data Sheet) O

Educate Onboarding Accelerator - Deployment and Migration Assistance for System Center Operations Manager Lite (Data Sheet) O
Educate Offline Assessment for System Center Operations Manager (Data Sheet) O
Educate On-Demand Assessment - System Center Operations Manager: Remote Engineer (Data Sheet) R
Implement On-Demand Assessment - System Center Operations Manager: Onsite Engineer (Data Sheet) O

17
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.

PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES

Teams Educate WorkshopPLUS - Microsoft Teams: End User 1 Day with Lab - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Office 365: Microsoft Teams Administration 1 Day - Closed Workshop (Data Sheet) R,O
Maintain On-Demand Assessment - Lync/Skype for Business Server: Onsite Engineer (Data Sheet) O
Maintain On-Demand Assessment - Lync/Skype for Business Server: Remote Engineer (Data Sheet) R
Maintain Accelerate - Microsoft Teams Governance, Security and Compliance (Data Sheet) R,O
Maintain Microsoft Teams Media Quality Assessment (Data Sheet) O
Maintain Office 365: Skype for Business Online Media Quality Assessment (Data Sheet) R
Maintain Offline Assessment for Lync/Skype for Business Server (Data Sheet) O
Windows Client Educate WorkshopPLUS - Windows 10 Client: New Features and Upgrade - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS Remote - Windows 10 Client: New Features and Upgrade - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - Windows Client: Supporting and Troubleshooting - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - Windows Client: Technical Update Briefing 1 Day - Closed Workshop (Data Sheet) O

Implement Onboarding Accelerator - Always On VPN for Windows 10 Add On (Data Sheet) R,O
Implement Onboarding Accelerator - Always On VPN for Windows 10 (Data Sheet) O
Implement Onboarding Accelerator - Deployment and Migration Assistance for Windows Client Add On (Data Sheet) O
Implement Onboarding Accelerator - Deployment and Migration Assistance for Windows Client Lite (Data Sheet) O
Implement Onboarding Accelerator - Deployment and Migration Assistance for Windows Client Base (Data Sheet) O
Maintain Offline Assessment for Windows Desktop (Data Sheet) O
Maintain Offline Assessment for Group Policy Object (Data Sheet) O
Maintain On-Demand Assessment - Windows Client: Remote Engineer (Data Sheet) R
Maintain POP - Windows Client BootXRay (Data Sheet) O
Maintain On-Demand Assessment - Windows Client Security: Onsite Engineer (Data Sheet) O
Maintain On-Demand Assessment - Windows Client: Onsite Engineer (Data Sheet) O
Maintain On-Demand Assessment - Windows Client Security: Remote Engineer (Data Sheet) R

18
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.

PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES

Windows Server Educate WorkshopPLUS - Windows PowerShell: Desired State Configuration - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Windows Server: Vital Signs - Part 1 - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Windows Server: Vital Signs - Part 2 - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Windows PowerShell: Foundation Skills - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS - Windows PowerShell: IT Management - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS Remote - Windows Server 2019: New Features and Upgrade - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - PowerShell Core: Fundamentals - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Windows Server 2019: New Features and Upgrade - Closed Workshop (Data Sheet) O
Educate WorkshopPLUS Remote - Windows PowerShell: Foundation Skills - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS Remote - Windows PowerShell: IT Management - Closed Workshop (Data Sheet) R
Educate WorkshopPLUS - Microsoft Azure: Networking Essentials - Closed Workshop (Data Sheet) R,O
Educate WorkshopPLUS - Windows Server: Technical Update Briefing 1 Day - Closed Workshop (Data Sheet) O
Maintain Offline Assessment for Failover Cluster (Data Sheet) O
Maintain Offline Assessment for Windows Server (Data Sheet) O
Maintain On-Demand Assessment - Hyper-V: Remote Engineer (Data Sheet) R
Maintain On-Demand Assessment - Windows Server: Remote Engineer (Data Sheet) R
Maintain On-Demand Assessment - Failover Cluster: Onsite Engineer (Data Sheet) O
Maintain On-Demand Assessment - Hyper-V: Onsite Engineer (Data Sheet) O
Maintain On-Demand Assessment - Windows Server: Onsite Engineer (Data Sheet) O

19
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.
 MicrosoftSECURITY:
Unified Support Built-In Proactive Services List
Improve your security posture.

PRIMARY TECHNOLOGY PHASE BUILT-IN PROACTIVE SERVICES

.NET Educate WorkshopPLUS - .NET Core: Developing Cross-Platform Web Apps with ASP.NET Core - Closed Workshop (Data Sheet) R,O
Maintain .NET Code Review (Remote) - Tier 3 (Data Sheet) R
Maintain .NET Code Review - Tier 1 (Data Sheet) O
Maintain .NET Code Review (Remote) - Tier 2 (Data Sheet) R
Maintain .NET Code Review - Tier 2 (Data Sheet) O
Maintain .NET Code Review (Remote) - Tier 1 (Data Sheet) R
Maintain .NET Code Review - Tier 3 (Data Sheet) O
Maintain .NET Code Review - Add-on (Data Sheet) O
Maintain .NET Performance Tuning and Optimization (Data Sheet) R,O
Maintain .NET Code Review (Remote) - Add-on (Data Sheet) R

Notes
• The WorkshopPLUS listed are eligible for “closed” workshop and will allow a maximum of 16 students. • *** These titles may not be available in all countries, please check with your TAM for availability.
• The R/O designation stands for “remote” or “onsite” capability and R,O signifies that the • As offering availability changes from time to time please validate current availability of the
service is capable of both remote or onsite delivery. title you are interested in with your Technical Account Manager.
• +++ Office 365 Network Performance Assessment is a pre-requisite for this title • For any further questions on this list please contact your Technical Account Manager

20
© 2020 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Last Updated: 15 June 2020. MICROSOFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED IN THIS SUMMARY.