Business Communication

Communication is a ______________
one way process.
two way process.
three way process.
four way process.

Communication saves time in

internal communication.
interview.
oral communication.
schedule.

Realizing the potential of the self is part of the

communication development.
language development.
skill development.
personality development.

The term communis derived from ______________ word.

Greek.
Latin.
Chinese.
English.

Posters fall under ______________ communication.

oral.
visual.
written.
spoken.

On the ______________ it is possible to get immediate feedback

letter.
telephone.
e-mail.
fax.
A group discussion of a real life situation with in a training environment is ______________
discussion.
listening.
case study method.
all of the above.

The information the receiver gets is called ______________

message.
output.
input.
source.

Communication is the ______________ of business.

Backbone.
life blood.
nervous system.
both (1) & (2).

______________ are welcome, for it is not obligatory to accept them.

suggestion.
order.
courtesy.
complaint.

Communication in an organization should ideally flow ______________

from top to bottom.
from bottom to top.
both ways.
horizontally.

The exit communication takes place when an employee ______________the organization.

enter into.
learning from.
both. (1 & 2 ).
leaves.

The following is (are) non-verbal communication

Facial expression
Appearance
Posture
All of the above

The handshake that conveys confidence is

Limp
Firm
Loose
Double

Communication is the task of imparting ________

Training
Information
Knowledge
Message

The whole concept of achieving success begins with how you ______
Behave
Think
Work
All of the above

The trump card during _______ should be brought out at the crucial moment.
Interview
Negotiation
Training
Purchasing

As per Newman and Summer Communication is the Exchange of

Facts
Opinion
Emotions
All of the above

The ________ body of the presentation should be broken into short and clear units
Main
Middle
Upper
Lower

_______ of the letter consists of main message.

Heading
Body
Greeting
Closing

A common fallacy about manager is that he must be

Loud
Flamboyant
Drinker
All of the above

The following is (are) the most effective ways of communication.

Verbal
Non verbal
Written
All of the above

The _____ of business letter is called layout.

Body
Content
Pattern
All of the above

 Which of these is the external sounds present in the channels of communication?

a) Noise
b) Semantic problems
c) Cultural barriers
d) Over communication
Which of these should not be avoided for effective communication?
a) Noise
b) Planning
c) Semantic problems
d) Wrong assumptions

 __________ are problems arising from expression.

a) Cultural barriers
b) Semantic problems
c) Wrong assumptions
d) Selecting perception

In which of these problems, is the actual message lost in the abundance of transmitted
information?
a) Selecting perception
b) Over communication
c) Under communication
d) Filtering

 _______ means to impart understanding of the message.

a) Encoding
b) Receiver
c) Decoding
d) Feedback

When is the communication process complete?

a) When the sender transmits the message
b) When the message enters the channel
c) When the message leaves the channel
d) When the receiver understands the message.

______ is the first enemy of communication.

a) Noise
b) Clarity
c) Politeness
d) Completeness

 Which of these must be avoided for effective communication?

a) Sharing of activity
b) Listening
c) Ambiguity
d) Politeness

Communication is a non stop______________.

(A) paper                              
 (B) process                                          
(C) programme                   
(D) plan

Communication is a part of ________ skills.

(A) soft                                 
(B) hard                                                
(C) rough                              
(D) short

The _______________ is the person who transmits the message.

(A) receiver                          
(B) driver                                              
 (C) sender                            
(D) cleaner

_____________ is the person who notices and decodes and attaches some meaning to a
message. 
(A) receiver                        
(B) driver                                            
(C) sender                           
 (D) cleaner

Message is any signal that triggers the response of a _________

(A) receiver                         
(B) driver                                             
(C) sender                             
(D) cleaner
The response to a sender’s message is called _________
(A) food bank                      
(B) feedback                                       
(C) food                               
(D) back  

___________ context refers to the relationship between the sender and the receiver  
(A) social                             
(B) physical                                         
(C) cultural                           
(D) chronological

___________ context refers to the similarity of backgrounds between the sender and the
receiver.
(A) physical                         
(B) social                                              
(C) chronological                 
(D) cultural

_________ refers to all these factors that disrupt the communication.

(A) nonsense                         
(B) noise                                              
(C) nowhere                        
(D) nobody

Environmental barriers are the same as ______ noise.

A) physiological                
 (B) psychological                                 
(C) physical                         
(D) sociological

Our dress code is an example of _____________ communication.

(A) verbal                              
(B) nonverbal                                     
(C) written                            
(D) spoken 

Communication strengthens _______ & ______________ relationship is an organization.

(A) employer-father         
 (B) employer-employer                   
(C) mother-employer         
(D) mother-child

_______________ communication includes tone of voice body language, facial expressions

etc.
(A) non verbal                    
(B) verbal                                             
(C) letter                               
(D) notice

When there is similarity  of background between the sender and the receives such as
age, language nationality, religion, gender then this is called _____________ context.   
(A) social                               
(B) cultural                                         
(C) physical                         
(D) dynamic

Letter, e-mail telephone are examples of __________

(A) message                         
(B) feedback                                        
C) channel                          
(D) encoding

Understanding __________different parts of speech forms the base of leaning grammar

(A) Five                                  
(B) Eight                                             
(C) Six                                   
(D) Seven
It is of paramount importance that one need to construct a __________sentence in the day
to day affairs
(A) Wrong                            
(B) Correct                                         
(C) Incorrect                       
(D) Night

A__________way be defined as the name of a person place or thing  

(A) Verb                                
(B) Noun                                              
(C) Pronoun                        
(D) Adverb
According to hoben “communication is the _____ nituchange of thought or idea.
(A) Visual                             
(B) Audio                                              
(C) Verbal                            
(D) Written

The person who transmits the message is called the ____ or

(A) Sender                            
(B) Gives                                              
(C) Taker                              
(D) Receiver

Proper nouns always begin with ________letters

(A) Running                         
(B) Capital                                          
(C) Small                             
(D) Numerical

______________nouns require capitalization only if they start the sentence or are part of a
title
(A) Common                       
(B) Proper                                            
(C) Abstract                        
(D) Collective
Once the message is encoded in a desired format it is transferred through a medium
called ______
(A) Channel                         
(B) Medium                                         
(C) Media                            
(D) Way

The nouns which cannot be felt, seen or heard are called __________
(A) Common                      
(B) Proper                                             
(C) Abstract                        
(D) Collective

The information which is transferred to the receiver has to be interpreted this process is
called _____
(A) Encoding                       
 (B) Decoding                                       
(C) Opening                         
(D) Closing

All communication events have a _________.

(A) Resource                         
(B) Source                                           
(C) Start                                
(D) End

Personifications of strength and violence are considered as ________ gender. 

(A) masculine                     
(B) Feminine                                       
(C) common                       
(D) Neuter

The message may be misinterpreted because of _____

(A) Barriers                        
(B) Distortions                                     
(C) Distractions                  
 (D) Noise

The environment in which the transmitter or receiver are should be ____

(A) Complex                        
(B) Competent                                    
(C) Complete                       
 (D) Compatible

A noun that dandies neither a male or a female is ___________gender  

(A) Masculine                     
(B) Feminine                                       
(C) Common                       
(D) Neuter

Countries when referred to by names are also considered _____________

(A) Masculine                      
(B) Feminine                                      
(C) Common                      
(D) Neuter

The Christian sign of the ____ is a gesture pertaining to religion and spirituality.
(A) Plus                                 
(B) Minus                                             
(C) Division                           
(D) Cross

In oral communication there is a possibility of immediate _________

(A) Reaction                         
(B) Response                                       
(C) Refection                       
(D) Reset
In oral communication the speaker can observe the listener’s _______ to what is being
elated. 
(A) Reaction                        
(B) Response                                       
(C) Rejection                       
(D) Reset

White talking to friends you do not pay attention to the skills of _____ Communication.
(A) Written                            
(B) Oral                                               (C) audio                              (D) visual

In oral presentation outside your organisation you must first give the audience a  ______
of your organization.
(A) Flash back                      
(B) Background                                 
(C) Front view                     
(D) Forword view

 ‘A’ and ‘an’ are the ___________--articles  

(A) Definite                          
(B) Indefinite                                     
(C) Particular                      
(D) Specified

Any word that adds more meaning to the noun is called an __________
(A) Adverb                          
(B) Verb                                                 
C) Adjective                      
(D) Noun

It is important to consider proper _____ room where you are giving your presentation.
(A) Darkness                        
(B) lighting                                          
C) Lightning                       
(D) ventilation

_____ Listening means learning through conversation

(A) Evaluative                     
(B) Appreciative                                  
(C) Dialogic                        
(D) Empathetic

   
In _____ Listening the difference between the sounds is identified
(A) Discriminative            
(B) Comprehension                            
(C) Dialogic                          
(D) Empathetic

The ___________is an exclamation mark

(A) ?                                     
(B) .                                                      
(C) ,                                      
 (D) !

Evaluative listening is also called _____

(A) Therapeutic                 
(B) Evaluative                                     
(C) Dialogic                          
(D) Impathetic

The___________is the action or description that occur in the sentence   

(A) Predicate                      
(B) Subject                                          
(C) Object                           
(D) Complement

The _____________speech is also called as reported speech

(A) Direct                              
(B) Indirect                                         
(C) Indefinite                      
(D) Definite

A positive statement (in a question tag) takes a ___________tag

(A) Negative                        
(B) Positive                                         
(C) Question                       
(D) Answer

Hearing is only an important component of ____

(A) Hearing                          
(B) Listening                                        
(C) Talking                          
 (D) Speaking

In _____ Listening the main intention is to seek certain information which will be
appreciated
(A) Empathetic                    
B) Appreciative                                
(C) Evaluative                    
 (D) Dialogic

_____ Is an aggressive behavior and will most likely bring a negative response from the
speaker.
(A) Interrupting  
(B) Yawning                                        
(C) Slapping                         
(D) Dancing

It is important to choose the right environment because it will help the listener focus &
avoid ____
(A) Attrition                          
(B) Distractions                                   
(C) Disturbances                 
(D) Noise

Semantic market are the links between two ____

(A) Words                             
(B) Phrases                                           (C) Clauses                           
(D) Sentences

_____ Customer not only returns to your organization for a second time but also tells
about his satisfaction others.
(A) Unsatisfied                    
(B) Impatient                                       
(C) Satisfied                        
(D) Patient

Always ____ the customer for calling

(A) Slap                                (B) Reprimand                                     
(C) Thank                            (D) Never thank

The technique of ____ should be mastered to handle displeased customers.

(A) BLAST                          
(B) BLSAT                                           
(C) BALST                           
(D) None

In __________verb the action passes from the subject an object

(A) Transitive                    
(B) Un transitive                                
(C) Modal                           
(D)Main

__________refers to the time of action

(A) Tense                             
(B) Transitive                                     
(C) Intransitive                   
(D) Main verb

Reading comprehension means understanding a ____ text. 

(A) Oral                                  
(B) Written                                         
 (C) Usual                             
 (D) Audio  

Reading is a __________________ process.

(A) Encoding                       
(B) Listening                                         
(C) Decoding                       
D) Talking

While making a slide, the number of words should be limited to a maximum of _______
per slide.
(A) 8                                      
(B) 9                                                       
(C) 10                                    
(D) 11

A group of related words that contain both a subject and predicate and that functions
as part of a sentence is
(A) Sentence                       
(B) Phrase                                            
(C) Clause                            
(D) Compound

When we read shorter texts like research papers for specific detailed information we
read slowly & with a lot of concentration ,this is called ____ reading

(A) Intensive                       
(B) Extensive                                       
(C) Detailed                         
(D Short

Most of our day-to-day reading it done _____

(A) Loudly                           
(B) Extensively                                  
(C) Intensively                     
(D) Silently

_____ is to relate the content to that previous and future learning of the subject
(A) Review                          
(B) Reading                                          
(C) Recalling                      
(D) All

______ Is nothing but checking whether we have followed the earlier stages promptly and
efficiently
(A) Review                           
(B) Reading                                         
(C) Recalling                       
(D) All

Different types of letters used for printing are called _______.

(A) Fonts                              
(B) Fronts                                             
(C) Both                               
(D) None

_______ is a technique that involves changing a text-matter so that it is similar to the

main source.
(A) Note – taking                 
(B) Paraphrasing                              
(C) Summarizing                
(D) Precs writer
____ Means linking words and phrases together so that the whole text is clear and
readable.
(A) Cohesion                       
(B) Joining                                            
(C) Conjunctions               
(D) Junctions

In the structure of the business letter what comes first.

(A) Reference                      
(B) Date                                                
(C) Salutation                  
     (D) Heading

In the writing of an apology letter, concentrate on 

(A) Problem                                                                                        
(B) Compensation              
(C) Rectification of problem                                                          
(D) Words 

Select the location where the name and address can be mention in a skills profile?
a) Bottom left corner
b) Top right corner
c) Top left corner
d) Bottom right corner

2. What is the total number of references normally given in a bio-data?

a) Two
b) Three
c) Four
d) Five

3. Normally, how many references are to be mentioned in a CV?

a) Two
b) Three
c) Four
d) five

4. A summary of the applicant at the start of the CV acts as a?

a) letter of recommendation
b) statement of objectives
c) Synopsis
d) preface

5. The group discussion assesses the candidate’s ability to:

a) control others
b) confer with others on a specified subject
c) Argue with others
d) lead others

6. Which of the following is not revealed in a bio-data?

a) Career aim
b) Address c) Name
d) References

7. What is the preliminary objective in a group discussion?

a) catch the group’s attention
b) prove your superiority
c) Act as a self-appointed leader of the group
d) create sub-groups

8. “Tease” or “stress” questions are asked to judge the candidate’s

a) intelligence quotient
b) technical skill
c) How the candidate handles them
d) stress level

9. In an

when you do not know an answer, you should:

a) bluff
b) remain quiet
c) Confess that you do not know the answer
d) keep guessing

10. The ideal way to apply for the vacancy of a job is to submit a resume that is:
a) full of personal information
b) suitable for any job
c) Self-recommending
d) specially written for that specific job

11. The resume of a fresh graduate is normally on how many pages?

a) three pages
b) two pages
c) Half a page
d) one page

c) different things
Sa a specific act verse a general act
LTM stand for
a) long term memory
b) long time memory
c) long term message
d) long time message

The conversation of spoken word into written language is

a) Transplantation
b) Transmission
c) Transcription
d) Translation

The fear of misunderstanding is called____.

a) emotional noise
b) information overload
c) Listener apprehension
d) physical noise

In____ listening the main intention is to seek certain information which will be
appreciated?
a) empathetic
b) appreciative
c) evaluation
d) discrimination

Which of these types of listening lack depth?

a) Appreciative listening
b) Superficial listening
c) focused listening
d) Evaluative listening

Types of listening in which we learn to locate the difference in sound,

a) Discriminative listening
b) Biased listening
c) focused listening
d) Evaluative listening

____ is also referred to as critical listening.

a) Discriminative listening
b) Biased listening
c) focused listening
d) Evaluative listening

Which of these is the greatest means of conveying information?

a) Writing
b) Words
c) Signs
d) Pictures

There is a barrier to communication when words are uttered in a ______ sense.

a) negative
b) positive
c) polite
d) good

Personal appearance is an element of non-verbal communication.

a) True
b) False

Which of these is not an element of non- verbal communication?

a) Personal appearance
b) Posture
c) Eye contact
d) Name of the speaker
 Which of these is a main element of non-verbal communication?
a) The volume of the speaker
b) Name of the speaker
c) Name of the listener
d) Age of the speaker

Which of these should be avoided in a conversation?

a) Disagreement
b) Compassion
c) Hogging
d) Discussion

. Words must not be uttered with _____

a) rudeness
b) compassion
c) respect
d) politeness

 Which of these should be avoided in a conversation?

a) Disagreement
b) Compassion
c) Hogging
d) Discussion

 When should the topic be altered?

a) When the listener’s attitude is positive
b) When you don’t like the appearance of the other person
c) When the listener likes the topic
d) When the listener’s attitude is negative

 Which of these is the most important tool of communication?

a) Body language
b) Gestures
c) Language
d) Posture
Which of these must be avoided in any presentation?
a) Proper grammar
b) Complex words
c) Short sentences
d) Clear voice

Which of these is not important in an oral presentation?

a) Words
b) Body language
c) Gestures
d) The number of people as audience

Which of these is the best way to establish a proper rapport with audience?
a) Pointing a finger
b) Making eye contact
c) Waving your hands
d) Standing erect

In an oral presentation, the speaker should not _____

a) panic
b) pause
c) make eye contact
d) inspire

Which of these is a sign of under confidence?

a) Speaking and naturally shifting your eyes around
b) Transfixed on one face
c) Pointing your finger
d) Using your hands

 Which of these is the best pace to utter a speech?

a) 50 words per minute
b) 150 words per minute
c) 200 words per minute
d) 250 words per minute

Which of these can be used to break the monotony in a speech?

a) Humour
b) Constant tone
c) Low voice
d) Sad story

Email content should ideally be presented as-

A.One long paragraph

B.Bullet points
C.Story format
D.Text and pictures

Most effective way of closing an email is

A. With a social message
B.With a clear actionable
C.Repeating the subject line
D.With a proverb

How should the subject line be

A.Long and descriptive
B.Short and precise
C.A greeting
D.Does not matter

Email is a reflection of (Remember the cat picture)-

A.Designation and pride
B.Professionalism, Values, Attention to detail
C.Authority and status
D.Nothing. It is used for getting work done

Email font should be

A.Colourful and fancy
B.Black in colour, easy to read, capital alphabets only where required
C.Bright colours, easy to read
D.Bold and all capital alphabets

SMS language ( dey, u, tmrw) in the email should be-

A.Used with selected few clients
B.Can be used sometimes if you feel like.
C.Should not be used
D.Used while writing to juniors

Important points/words can be

A.Mentioned repeatedly for impact
B.Need not be highlighted
C.Highlighted in bold/underlined
D.Highlighted with multiple colours

Usage of all capital alphabets on email is considered as -

A.Showing importance
B.Looks fancy
C.Screaming/Insulting
D.Irrelevant

It is important to read the email completely before responding.

A.Only if you have time

B.Not important at all
C.Always
D.Only if it is from seniors

Proofreading emails before hitting send is-

A.Can be done sometimes
B.Not important
C.A best practice
D.Waste of time

Powerpoint presentations should be a combination of-

A.Text and pictures/videos
B.Only text
C.Only videos/pictures
D.Doesn’t matter

2 important things to be kept in mind while working on a PPT are-

A.Audience and objective
B.No of slides and no of pictures
C.Videos and music
D.First and last slide

The title of a slide should be-

A.Centrally aligned with a larger font size
B.Very colourful
C.Very very large
D.Left aligned

Speedy response improves credibility

A. Yes
B.No
C.Everybody delays so that’s ok
D.Complaints can be ignored

The font used throughout the presentation must be uniform.

A.Yes
B.No
C.Can't say
D.Not important

The tone of your emails should be-

A.Very aggressive
B.Can be rude if it is not a client
C.Bossy and rude if you are writing to junior collegues
D.Polite and assertive

While writing to a client, begin your email with a short greeting.

A.Why?
B.No
C.Only before Diwali or New year
D.Yes

While setting up an appointment on email, you should

A.Leave it open ended
B.Never mention date and time
C.Sometimes mention a date and leave it at that
D.Recommend a date and time and request confirmation

While assigning work on email, you should

A.Just ask them to get it done
B.Never give any deadline
C.Use bold alphabets
D.Set up a deadline and follow up accordingly

The email signature must capture all necessary contact details.

A.No
B.It is not important
C.Sometimes
D.Yes. Makes it easier for the recipient to reach out to you.

1. References are mentioned in a resume.

a) True
b) False
View Answer
Answer: a

2. A skill profile is same as that of a job description CV.

a) True
b) False
View Answer
Answer: b

3. Which of these is not mentioned in a resume?

a) Address
b) Age
c) Nationality
d) Experience
View Answer
Answer: a

4. How many references are usually given in a resume?

a) Two
b) Three
c) Four
d) Five
View Answer
Answer: b

5. Which of these is not mentioned in a job description CV?

a) Date
b) Name
c) Nationality
d) Education
View Answer
Answer: c

6. Where is the name and address mentioned in a skills profile?

a) Top left corner
b) Top right corner
c) Bottom left corner
d) Bottom right corner
View Answer
Answer: a

7. How many references are usually given in a bio-data?

a) Two
b) Three
c) Four
d) Five
View Answer
Answer: a

8. Which of these is not mentioned in a bio-data?

a) Name
b) Address
c) Career aim
d) References
View Answer
Answer: c

9. Resume is a _____ word.

a) French
b) German
c) Indian
d) American
View Answer
Answer: a

10. Curriculum vitae is a ____ word.

a) French
b) German
c) Latin
d) Indian
View Answer
Answer: c

1. Business letters should be concise.

a) True
b) False
View Answer
Answer: a

2.
must be avoided in business letters?
a) Polite words
b) Formal words
c) Abbreviations
d) Clear details
View Answer
Answer: c

3. The mode of payment must be stated in business letters.

a) True
b) False
View Answer
Answer: a

4. Which of these must not be mentioned in a business letter?

a) Information of the quality of the order
b) Name of the firm
c) The mode of payment
d) With regards
View Answer
Answer: d

5. Where should the name of the firm be mentioned?

a) Right of the page
b) Below the address of the writer
c) Above the address of the writer
d) On the last page of the letter
View Answer
Answer: b

6. Which of these is not a mode of address for any letter?

a) To a tradesman
b) To a child
c) To a firm
d) To professional men
View Answer
Answer: b

7. Which of these is not used to conclude a business letter?

a) Yours faithfully
b) Yours truly
c) Yours sincerely
d) With kind regards
View Answer
Answer: c

8. Which of these should not be present in a business letter?

a) The name of firm or businessman
b) The date
c) Business jargon
d) Courteous leave-taking
View Answer
Answer: c

9. The space to be left from the top is ___

a) 5 cms
b) 2.5 cms
c) 4 cms
d) 2 cms
View Answer
Answer: a

10. Where are the details of enclosures mentioned?

a) Beginning of the letter
b) Below the signature column
c) Right-hand side of the letter
d) Main body of the letter
View Answer
Answer: b

1. Social letters include ______ letters

a) friendly
b) business
c) formal
d) order
Answer: a

2. Which of these is not a type of letter?

a) Friendly
b) Business
c) Application
d) Musical
Answer: d

3. Which of these is not a part of a letter?

a) Date
b) Greeting
c) Photo
d) Signature
Answer: c

4. The writer’s address is placed at the top left corner.

a) True
b) False
Answer: b

5. The salutation is placed at the extreme left hand of the first page.
a) True
b) False
Answer: a

6. Which of these is used as a form of greeting for business people?

a) Dear Nitin
b) Dear Father
c) Dear Sir
d) Dear Mr.Patel
Answer: c

7. Which of the following statements is incorrect?

a) A letter must be written in one single paragraph.
b) A letter must be complete in all respects.
c) A letter must be written in legible handwriting.
d) A letter must be properly punctuated.
Answer: a

8. Which of these is an example of courteous leave taking?

a) Yours Sincerely
b) Yours sincerely,
c) Yours sincerely
d) Sincerely
Answer: b

9. Where should the signature of the writer be placed?

a) Above the courteous leave taking
b) Below the courteous leave taking
c) Next to the courteous leave taking
d) On the envelope
Answer: b
For example :
Yours sincerely,
Nitin Sharma

10. What is the information endorsed on the envelope?

a) Name
b) Address
c) Name and address
d) Name and date
Answer: c

11. Business letters should be concise.

a) True
b) False
Answer: a

12. Which of these must be avoided in business letters?

a) Polite words
b) Formal words
c) Abbreviations
d) Clear details
Answer: c

13. The mode of payment must be stated in business letters.

a) True
b) False
Answer: a
14. Which of these must not be mentioned in a business letter?
a) Information of the quality of the order
b) Name of the firm
c) The mode of payment
d) With regards
Answer: d

15. Where should the name of the firm be mentioned?

a) Right of the page
b) Below the address of the writer
c) Above the address of the writer
d) On the last page of the letter
Answer: b

16. Which of these is not a mode of address for any letter?

a) To a tradesman
b) To a child
c) To a firm
d) To professional men
Answer: b

17. Which of these is not used to conclude a business letter?

a) Yours faithfully
b) Yours truly
c) Yours sincerely
d) With kind regards
Answer: c

18. Which of these should not be present in a business letter?

a) The name of firm or businessman
b) The date
c) Business jargon
d) Courteous leave-taking
Answer: c

19. The space to be left from the top is ___

a) 5 cms
b) 2.5 cms
c) 4 cms
d) 2 cms
Answer: a

20. Where are the details of enclosures mentioned?

a) Beginning of the letter
b) Below the signature column
c) Right-hand side of the letter
d) Main body of the letter
Answer: b

21. Which of these are the most common type of business letters?
a) Letters of application
b) Letters of enquiry
c) Letters of order
d) Letters of adjustment
Answer: b

22. Which of these is not a type of letters of enquiry?

a) General enquiries
b) Personal enquiries
c) Sales related enquiries
d) Status enquiries
Answer: b

23. Which of these is not a letter of enquiry?

a) General enquiry
b) Status enquiry
c) Friendly enquiry
d) Sales related enquiry
Answer: c

24. General enquiry letters do not result in any business return.

a) True
b) False
Answer: a

25. Sales related enquiries seek information regarding the business practice of enterprises.
a) True
b) False
Answer: b

26. Which of these seek information regarding purchase of a product?

a) General enquiry
b) Status enquiry
c) Sales related enquiry
d) Private enquiry
Answer: c

27. What is the best way to seek information regarding finance?

a) Schools
b) Banks
c) Shops
d) Post office
Answer: b

28. Which of these details is not required in a letter of enquiry?

a) Mode of packing
b) Mode of payment
c) Mode of transport
d) Age of owner
Answer: d

29. Where should the name and address of the firm writing the letter be mentioned in a letter of
enquiry?
a) Top left corner
b) Top right corner
c) Bottom left corner
d) Bottom right corner
Answer: b

1. Interviews are conversations with _______

a) fun
b) purpose
c) friendliness
d) informality
View Answer
Answer: b

2. A job interview is a formal meeting between a job seeker and an employer.

a) True
b) False
View Answer
Answer: a

3. All job interviews have the same objective.

a) True
b) False
View Answer
Answer: a

4. Which of these is not a type of interview?

a) Screening interview
b) Stress interview
c) Music interview
d) Lunch interview
View Answer
Answer: c

5. Which kind of interview includes a process in which the employability of the job applicant is
evaluated?
a) Stress interview
b) Screening interview
c) Group interview
d) Behavioural interview
View Answer
Answer: b

6. How many styles are used in a screening interview?

a) Two
b) Five
c) Three
d) Four
View Answer
Answer: a

7. In which of these interviews, insults are common?

a) Screening interview
b) Stress interview
c) Behavioural interview
d) Group interview
View Answer
Answer: b

8. Which of these interviews is adapted for computer programmers?

a) The stress interview
b) The group interview
c) The screening interview
d) The audition
View Answer
Answer: d

9. In which of these, more than one candidate is interviewed?

a) The behavioural interview
b) The stress interview
c) The group interview
d) The audition
View Answer
Answer: c
10. Which of these interviews is taken for a candidate far away?
a) Lunch interview
b) Telephone
c) Stress interview
d) Group interview
View Answer
Answer: b

1. Which of these can be used to overcome stage fear?

a) A speech must be prepared with care.
b) A speech must be untimed.
c) Facts need not be checked.
d) There should be no pause.
View Answer
Answer: a

2. Which of these is not advisable to make facts interesting?

a) By narrating them as a story
b) Through an anecdote
c) With the help of a personal incident
d) By stating them as points
View Answer
Answer: d

3. A speaker must have a confident attitude.

a) True
b) False
View Answer
Answer: a

4. There are how many ways to start a presentation?

a) Two
b) Three
c) Four
d) Five
View Answer
Answer: a

5. In hard sell approach, the speaker begins with a question.

a) True
b) False
View Answer
Answer: a
6. In ______ approach, the speaker introduces the company and the product.
a) hard sell
b) soft sell
c) rough sell
d) smooth sell
View Answer
Answer: b

7. In any meeting, the most worthwhile impact is made by _____

a) stories
b) incidents
c) facts
d) anecdotes
View Answer
Answer: c

8. Which of these can irritate the audience?

a) If facts are uttered coherently
b) If facts are uttered incoherently
c) Narrating incidents
d) Narrating anecdotes
View Answer
Answer: b

9. Which of these represent defiance?

a) Clenched fist
b) Clinton thumb
c) Fig sign
d) Dap greeting
View Answer
Answer: a

10. Which of these does not mean stage fear?

a) aphonia
b) phonia
c) aphonia clericorum
d) aphonia paralytica
View Answer
Answer: b