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Appendix Mekelle University College of Business and Economics Department of Management

This document contains a questionnaire to be filled out by employees of Ethio-telecom in Mekelle Branch regarding communication and conflict within the organization. The questionnaire contains 22 multiple choice questions in two parts. Part I collects personal information about employees such as gender, age, education level, and years of service. Part II contains questions about conflicts experienced with other employees, the causes of conflicts, how employee grievances are handled, the relationship between communication and conflict, techniques for resolving conflicts, the frequency and quality of communication regarding conflicts, and the role of communication in resolving organizational conflicts. The goal of the research is to understand the extent to which communication is applied in resolving conflicts at Ethio-telecom Mekelle Branch.

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95 views

Appendix Mekelle University College of Business and Economics Department of Management

This document contains a questionnaire to be filled out by employees of Ethio-telecom in Mekelle Branch regarding communication and conflict within the organization. The questionnaire contains 22 multiple choice questions in two parts. Part I collects personal information about employees such as gender, age, education level, and years of service. Part II contains questions about conflicts experienced with other employees, the causes of conflicts, how employee grievances are handled, the relationship between communication and conflict, techniques for resolving conflicts, the frequency and quality of communication regarding conflicts, and the role of communication in resolving organizational conflicts. The goal of the research is to understand the extent to which communication is applied in resolving conflicts at Ethio-telecom Mekelle Branch.

Uploaded by

KUMENEGER
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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APPENDIX

Mekelle University
College of Business and Economics
Department of Management
Questionnaire to be filled by the employees of Ethio-telecom in Mekelle Branch
A research questionnaire is prepared for educational purpose that the objective of the research is
only to know what extent communication is applied in Ethio-Tele com mekelle branch. I kindly
request the employees to help me in answering the following questions.
NB
No need of writing name
Please put “X” mark for the correct answer inside the box
Part I: Personal information
1. Sex Male  Female 
2. Age 18-25 26-30 31-41 41-50  Above 50 
3. Qualification Less than 12  12 completed  First degree 
MS degree  PH degree /3/ 
4. Level of service Less than 2 years 2-5 year 
5.10 years  10-15 year  15-21 year 
Part II:
Did you face a conflict with workers of your department and /or other department?
Yes  No 
6. If you answer for question number (5) is “yes” what was the reason for conflict?
Work over load  communication gap to relative conflict 
Lack of information  others-----------------------------
6 what do you think the source of conflict in your organization

Communication factors  Structural factors  other means 

Personal behavior factors  all of the above 


7. How do you observe Level of employee grievance or compliant answered by management

Very high  Medium  Very low 

High  Low 

8. What type of relationship have in your organization between communication and conflict

Direct relationship  Complex relationship 

Inverse relationship  other relation ship 

9. Do you think that the conflict between /among employees of an organization is avoidable?
Yes  No 
10. If you answer for question number (7) is “yes” by what techniques
Discussion  punishment  compromise 
Arbitration Court judgment 
11. Is there any discussion in you organization concerning conflict?
Yes  No 
12. If your answer for question number (9) is “yes” How many time?
Once a month  once a year  Twice a month other,,,,,,,,,,,,,,,,,,,,,,,,
13. if your answer for number (9) is “No” what is /are the reason)
Because it is almost use less 
Because the management do not give attention or emphasis 
Because there no enough time  others 
14. How do you see the level of employee, grievances or complaint answered by management?
High  Medium  Low 
15. Do you think communication play a key role in resolving conflict that occur between
employees in a organization?
Yes  No 
16. How do you see the communication that takes place in your organization?
Sufficient  Not sufficient 
17. If your answer for question number (14) is “not” sufficient what is are the reason?
Lack of attention  lack of awareness regarding communication use 
Difference attitude for communication  others _____________
19. If your answer for question number (14) is sufficient what level of communication have in
conflict resolving?
High  medium  Low 
20. With whom do you have high relationship in your day to day activities in your organization?
Superiors  Co-worker  subordinates 
21. Among the following communication roles, to which do you give more value
Resolve conflict  accomplishment of order work 
Other ______________
22. What constraint do you think put communication not to achieve the desire objective of
resolving conflict?
Cultural difference  difference in attitude towards communication
Language difference  other _________________

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