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TQM Assignment 1

The document presents a fishbone diagram and affinity diagram analyzing the root causes of problems with work procedures. The fishbone diagram maps out external factors, employees' well-being, management issues, machines, and work procedures as potential causes. The highest outgoing and incoming factors are employees' well-being and work procedures, respectively. The affinity diagram groups related potential causes such as transportation issues, management problems, employee health concerns, accidents, and machines breakdowns. A solution tree then proposes initiatives to address employees' physical, mental, and emotional health as a way to improve work procedures.
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0% found this document useful (0 votes)
56 views

TQM Assignment 1

The document presents a fishbone diagram and affinity diagram analyzing the root causes of problems with work procedures. The fishbone diagram maps out external factors, employees' well-being, management issues, machines, and work procedures as potential causes. The highest outgoing and incoming factors are employees' well-being and work procedures, respectively. The affinity diagram groups related potential causes such as transportation issues, management problems, employee health concerns, accidents, and machines breakdowns. A solution tree then proposes initiatives to address employees' physical, mental, and emotional health as a way to improve work procedures.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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FISH BONE DIAGRAM

EXTERNAL POOR WORKING MANAGEMENT


ENVIRONMENT ENVIRONMENT

Family Problems Poor Interpersonal relationship Motivation


Financial Issues Conflict Low Salary
Low salary Misunderstanding Low productivity
Low productivity Inefficiency
Road Worthiness Personal Hatred Lack of resources
Traffic Enviousness Poor Leadership
Bad road Jealousy Leadership skills
No training policy

Transport Poor safety protocols Low employee Involvement

TRUANCY

Poor eating habit Work Place Accidents


Sickness Unqualified personnel
Unhygienic environment Inadequate training Stress
Indiscipline No training policy Long working hours
Lack of enforcement Work load
Inadequate Supervisors Frequent breakdown Lack of automation
Maintenance
Accidents Improper Use Work Dissatisfaction
Operating knowledge Low remuneration
Inadequate training Salary structure
No training program
Boredom

EMPLOYEES WELL - MACHINES WORK PROCEDURE


BEING
INTER-RELATION DIGRAPH
4 3

Poor Working
Environment

External
4 3 5 2
Environment Work Procedures

Employees Well-
0 4
Being Management 2 3

Machines

4 1

Root Cause (Highest Outgoing) = Employee’s Well-being


Final Impact (Highest Incoming) = Work Procedures
AFFINITY DIAGRAM

TRUANCY

External Manageme Work Procedure Employee Well-


Environm Poor Machines
Working nt being
ent Environment
Stress Work
Low Dissatisfaction Sickness
employee Accide Work
Transp Involvement nt place Frequent
ort Boredom acciden breakdow
Road Envious Poor
Poor safety Motivation leadership Unhygienic t n
Worthines ness environment Poor
s protocols
Low Low eating
Family No training repetitive Work
Problems Confli Poor salary problems
remuneration habit
Interrelations
procedures load
ct Low
hip
Family productivit Maintenenc
Misunderst y Long Indiscipline
Issues anding working e
Marital Inefficienc hours
Issues y
Health Lack of Lack of
Issues enforcem Improper
Lack of automatio ent
n Use
Traffic skilled
personnes
Bad
road Lack of
resources Inadequate
supervisor
s
TREE DIAGRAM (SOLUTION)

Insurance Package

Periodic Checkups
Physical

Reduction of work load

Counselling

Health of Mental
Employees Attractive remuneration

Employee Involvement and


Participation

communication

Emotional Recognition of hard work

Celebration of hard work

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