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Total Quality Management (TQM) is a management approach that aims to improve long-term performance through quality assurance and customer satisfaction. It involves all members of a company working to enhance processes, products, facilities, and the community. TQM provides a mechanism for addressing unsatisfied customers by identifying issues and implementing necessary changes. The seven quality tools are cause-and-effect diagrams, check sheets, control charts, histograms, Pareto charts, scatter diagrams, and stratification. These tools help analyze processes, collect data, identify variables, find relationships, and separate different data sources. Quality refers to how well a product or service meets given specifications. ISO 9001 establishes requirements for a quality management system, while Six Sigma focuses on

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121 views

Cbmec

Total Quality Management (TQM) is a management approach that aims to improve long-term performance through quality assurance and customer satisfaction. It involves all members of a company working to enhance processes, products, facilities, and the community. TQM provides a mechanism for addressing unsatisfied customers by identifying issues and implementing necessary changes. The seven quality tools are cause-and-effect diagrams, check sheets, control charts, histograms, Pareto charts, scatter diagrams, and stratification. These tools help analyze processes, collect data, identify variables, find relationships, and separate different data sources. Quality refers to how well a product or service meets given specifications. ISO 9001 establishes requirements for a quality management system, while Six Sigma focuses on

Uploaded by

Tracy Mae Danghil
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1. WHAT IS TOTAL QUALITY MANAGEMENT?

It outlines a management approach to long-term performance through service quality. In the


TQM initiative, all members of the company are interested in enhancing the procedures, goods,
facilities and community in which they function. TQM offers quality assurance that consumers
can get what they expect, as well as a mechanism for handling unsatisfied customers, making the
necessary changes and avoiding similar outbreaks.
2. DEFINE THE 7 QUALITY TOOLS ANG GIVE AN EXAMPLES.
 Cause and Effect Diagram
A cause-effect diagram is a graphical method used to logically organize potential causes of
a particular problem or effect by graphically representing them in greater detail, implying a
causal association between theories. The popular example or type of this tool is known as
Fishbone or Ishikawa Diagram.

 Check Sheet
A structured, prepared form for collecting and analyzing data; a generic tool that can be
adapted for a wide variety of purposes. It is a form document used to collect data in real
time at the location where the data is generated. The data it captures can be quantitative or
qualitative. When the information is quantitative, the check sheet is sometimes called a tally
sheet.

 Control Chart
Graph used to study how a process changes over time. Comparing current data to historical
control limits leads to conclusions about whether the process variation is consistent (in
control) or is unpredictable (out of control, affected by special causes of variation).
 Histogram
The most commonly used graph for showing frequency distributions, or how often each
different value in a set of data occurs.

 Pareto Chart
 A bar graph that shows which factors are more significant.

 Scatter Diagram
Graphs pairs of numerical data, one variable on each axis, to look for a relationship.
 Stratification
A technique that separates data gathered from a variety of sources so that patterns can be
seen (some lists replace stratification with flowchart or run chart).

3. WHAT IS QUALITY?
Quality refers to the degree which the operation, product or service of an item or company meets
a given set of qualities or specifications.
4.DIFFERENTIATE ISO 9001 FROM SIX SIGMA
The ISO 9001 standard is an internationally recognized set of requirements to use as the basis to
develop an entire quality management system, including all aspects of the business such as
management responsibilities, resource management and all aspects of providing the product or
service. While Six Sigma is solely a set of tools and methods used to improve business
processes, and which are not meant as a means of developing an entire quality management
system. Therefore, ISO 9001 is a system for managing quality, whereas Six Sigma is a
methodology for process improvement.
5.WHO IS RESPONSIBLE FOR TQM?
The role of the manager is to serve as a facilitator in the workplace, responsible on assisting its
fellow workers in the application of TQM. As a manager, it is their duty to pick and assign the
best individuals to serve as the team management and to take charge of the entire task or venture.

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