PROJECT REPORT ON

RESEARCH STUDY ON MUMBAI

METRO.

UNIVERSITY OF MUMBAI
FOR ACADEMIC YEAR 2017-2018

PROJECT GUIDE

MRS. ISHITA TAVADIA

PREPARED AND SUBMITTED BY

MAYANK DOSHI

T.Y.B.Com TRANSPORT MANAGEMENT (SEMESTER –

VI)

K.P.B. HINDUJA COLLEGE OF

COMMERCE
CHARNI ROAD
 Smt. P.D. Hinduja
K.P.B. HINDUJA COLLEGE OF Trust’s

COMMERCE
315, New Charni Road, Mumbai 400 004 Tel.: 022- 40989000 Fax: 2385 93 97. Email:
NAAC Re-Accredited
‘A+’
ISO 9001:2008 COLLEGE WITH POTENTIAL FOR EXCELLENCE
Prin. Dr. Minu Madlani (M. Com., Ph. D.)

CERTIFICATE
This is to certify that Mr.MAYANK DOSHI of B.Com

Transport Management Semester VI [2017-2018] has

successfully completed the Project on “RESEARCH STUDY

ON MUMBAI METRO” under the guidance of Mrs.

ISHITA TAVADIA.

________________ _____________

Project Guide Co-ordinator

________________ _______________

Internal Examiner External Examiner

________________ _________________

Principal College Seal

1|Page
 DECLARATION

To,

The Principal,

K.P.B. Hinduja College of Commerce,

315, New Charni Road,

Mumbai 400 004.

Respected Madam,

I, the undersigned hereby declare that the project

report entitled “RESEARCH STUDY ON MUMBAI
METRO” is an original work developed and submitted by me
under the guidance of MS. ISHITA TAVADIA.

The empirical findings in this report are not copied from any
report and are true and best of my knowledge.

DATE:

PLACE:

ROLL NO:4

SEAT NO: Signature of Student

2|Page
 ACKNOWLEDGEMENT

The project on “RESEARCH STUDY ON MUMBAI METRO.”

Is a result of co-operation, hard work and good wishes of many
people. I, student of K.P.B. HINDUJA COLLEGE OF COMMERCE,
would like to thank the project guide Ms. ISHITA TAVADIA for
her involvement in my project work and timely assessment
that provided inspiration and valued guidance throughout my
project.

I, the undersigned would hereby like to thank “University of

Mumbai” for giving me an opportunity to present my skills in
the form of this project which will not only prove to be useful
for my academic profile but will also prove to be fruitful for my
future for attaining jobs and also will help me to face the
growing competition in the corporate level.

I would also like to thank “MS. ISHITA TAVADIA” for

assisting and guiding me in every possible way she could have
to prepare for preparing this wonderful project or else
completion of this project would not be possible.

I would also like to thank “K.P.B. Hinduja College of

Commerce” for timely availability of books and use of internet

3|Page
which have been an important input into completion of this
project.

Lastly, I would also like to thank my parents for providing all

necessary funds which were required for making of this project.

Place: Mumbai (MAYANK DOSHI)

Date:

4|Page
RESEARCH STUDY ON
MUMBAI METRO.

5|Page
INDEX
Chapter no. Topics Page no

 Certificate

 Declaration

 Acknowledgement

1 Introduction 8

 1.1 Introduction 8

 1.2 Objectives 9

 1.3 Scope of studies 9

 1.4 Research methodology 9

 1.5 Limitation 9

2 Bandra metro 10
3 Local trains and metro trains. 12
4 Ticketing system metro train. 16
5 Cleanliness at metro station. 19

6 Security check at metro station. 21

7 Advantages of metro trains. 23
8 Disadvantages of metro trains 26
9 Data analysis and interpretations. 28
10 Finding. 52

6|Page
11 Conclusion. 53

 Annexures 58

 Bibliography. 57

7|Page
 Chapter 1
Introduction:
Introduction:
The study of project shows the relation of people using metro trains. It
also shows what people use more frequently metro or local trains and also
problems that people faces while travelling in metro trains.

Mumbai, the financial capital of India, has witnessed phenomenal growth

in population and employment. The trend is expected to continue in the
future. The job opportunities it offers have served as a major attraction for
immigration from hinterland of Maharashtra as well as from all parts of
the Country. Mumbai Metropolitan Region (MMR) is one of the fast
growing metropolitan regions in India. It comprises of 7 municipal
corporations, 13 municipal councils and 996 villages and extends over an
area of 4,355 sq.km. MMR is projected to have population and
employment (both in terms of formal and informal) as 34.0 million and
15.3 million respectively in the year 2031.

Four-fold growth of population since 1951 has been largely

accommodated in the suburbs while the highest concentration of jobs has
remained in the Island City. The physical characteristics of the City are
such that the suburbs have been constrained to spread northwards only,
and all transport facilities are concentrated within three narrow corridors.
Today’s major challenge is to provide connectivity and promote growth by
providing additional infrastructure which would improve the quality of life
of the residents.

A Master Plan for Mumbai Metro was prepared in 2004 which proposed
implementation of metro corridors in three phases i.e. Phase 1: 2005‐2011,
Phase II: 2011‐ 2016 and Phase III: 2016‐2021. MMRDA has carried out
DPR studies for all the three Phase I metro corridors during the period
2005‐2009 (Line 1: Versova ‐ Andheri ‐ Ghatkopar, Line 2: Mankhurd ‐
Bandra ‐ Charkop and Line III: Colaba ‐ Bandra). In 2010, MMRDA also
carried out the DPRs of four lines of Phase II & III. Among these, RITES

8|Page
carried out the DPR for BKC - Kanjur Marg (via Air port) with extension
from BKC to Mahim (Total Length - 23.5 km).

Objective:
 To study the behavior of people using metro trains.
 To study to the influence of people using more of metro trains
rather than using other vehicle.

Scope of studies:
 It helps to show the level of people using metro trains.
 It helps to show the problem people faces while using metro trains.
 Helps to know what people prefer the most local trains or metros.

Research methodology:
 Primary data: The primary data is collected with the help of
structured questionnaire and through google forms. The data is
collected from 100 respondents.
 Secondary data: The secondary data is collected from various
internet sources.

Limitations:
 No proper measurements.
 Biasness of respondents.
 Lack of response due to behavior of respondents.

9|Page
 Chapter 2:
Bandra metro
Bandra Metro (BKC/ ITO) The Bandrta Metro station at Bandra Kurla
Complex is proposed as a Mid Terminal Station. The BKC station is a
major interchange station between the Metro Line II (CBM corridor) and
the proposed Colaba – Bandra - SEEPZ corridor. To enable seamless
transfer of passengers between one line and another, it is proposed to
connect the paid area of the proposed mid terminal station with the paid
area of the ITO station of the Charkhop - Bandra - Mankhurd Metro
corridor.

The proposed station has a triple platform configuration with ticketing

counters at the concourse level on both sides of the station. Auxiliary
substations for Power Supply and Traction facilities is placed at the
platform level, whereas the requirement of System Rooms, Staff facilities,
Tunnel Ventilation System and Operations is contained at the Concourse
Level. DG set, Fuel Tank, Water Tank and Chiller Plant are placed at the
Ground Level.

Island platform is 180 m long and 11.6 m wide, whilst side platform is
180m long and 6.6 m wide. Vertical circulation, in the form of four sets of,
adequately sized, stairs and escalators have been provided in the centre of
the island platform, and side platform to cater to normal and emergency
passenger movement for the projected year 2031.

The Metro Station is also accessible for the disabled with the provision of
one lift to connect the ground level to the concourse level (unpaid public
area) and another lift to connect the concourse level (paid public area) to
the platform level. Separate firemen access stairs and passenger escape
stairs have also been provided at each end of the station.

Retail space of about 240 sq mt is proposed at the Concourse level for

small kiosks, automatic vending machines, retail shops etc.

With the increase in passenger traffic dispersing via the road network for
the feeder trips, it is vital that adequate traffic dispersal facilities be

10 | P a g e
planned for horizon year traffic and capacity of roads, footpaths/pedestrian
facilities, bus stops, IPT stands, Pick / Drop areas to cater to the projected
requirements for the proposed metro stations, considering the following
objectives: To facilitate efficient transfer and dispersal of passengers
from/ to the proposed system To provide for effective inter-modal
interchange of the passengers with the feeder modes including walk, IPT
and buses. To integrate the proposed system’s entry/ exits with those of
existing system and upcoming transport infrastructure

This issue becomes more important for stations involving major

interchanges with other existing/proposed/upcoming mass transit modes.
The approach followed to achieve these objectives involves the analysis of
the present issues, concerns and the potentials in order to facilitate the
future traffic demand levels. The same for the typical Bandra

11 | P a g e
 CHAPTER 3:
MUMBAI LOCAL TRAINS AND METRO
TRAINS
 Local trains:

Mumbai Suburban Railway consists of exclusive inner suburban railway

lines augmented by commuter rail on main lines serving outlying suburbs
to serve the Mumbai Metropolitan Region. Spread over 465 kilometers
(289 mi), the suburban railway operates 2,342 train services and carries

12 | P a g e
more than 7.5 million commuters daily. By annual ridership (2.64 billion),
the Mumbai Suburban Railway is one of the busiest commuter rail
systems in the world and it has some of the most severe overcrowding in
the world. Trains run from 04:00 until 01:00, and some trains also run up
to 02:30.

Recently, MMRDA announced it is investing up to ₹48,000 crore to re-

haul the entire rail network by introducing new services, coaches,
signaling equipment

Mumbai suburban railway is lifeline of the mumbaikers.

The Mumbai Suburban Railway uses a proof-of-payment fare collection

system. Tickets can be purchased at every train station. Travelling without
a valid ticket is an offence and if caught can result in a penalty. The
penalty is steeper for passengers travelling in first class without a valid
ticket.

Tickets can be bought for a single journey (one way) or a return journey.
A return ticket is valid till the next day on weekdays and till Monday if
purchased on a Friday. The ticket counters usually have long queues.

The 'tourist ticket' is a pass valid for one, three, or five days that can be
purchased up to three days in advance.

Platform Tickets are required to be purchased by those members of the

public not boarding trains, but who wish to access the platforms at certain
long distance termini, perhaps for the purpose of receiving or seeing off a
passenger. These generally cost ₹5 (7.7¢ US), but this price may vary by
location. Not all stations issue platform tickets. In their absence, access to
the platform is free. A person can be penalized for non-possession of this
ticket.[7]

CVMs and ATVMs

To save time, a Coupon Booklet can be purchased and the coupons can be
punched for the designated fare at the Coupon Validating Machines
(CVMs) at every station. The ticket fares matrix is pasted above the CVM.
As of October 2012, there are approximately 575 CVMs on Mumbai
Suburban Railway stations. The Central Railway network has 350 and the
Western Line has 225.

13 | P a g e
In early 2015, the authorities decided to discontinue CVMs w.e.f April 1,
2015. This decision was taken due to extensive duplication of the coupons,
and the lack of transparency. The coupons were also lacking a way to trace
them.

There are also Smart Cards available that can be topped up (recharged
with some amount) and one can use it to print tickets for themselves from
an Automatic Ticket Vending Machine (ATVMs). A Season Ticket can be
purchased if one is commuting regularly. One can choose the validity of
these tickets from 1-month, 3 months to a year. Season Tickets are the
most cost effective and time efficient option for regular commuters.

 Metro trains:

Mumbai Metro is a rapid transit system serving the city of Mumbai,

Maharashtra, and the wider MMR urban agglomeration. The system is
designed to reduce traffic congestion in the city, and supplement the
overcrowded Mumbai Suburban Railway (colloquially called local

14 | P a g e
 trains) network. It is being built in three phases over a 15-year period,
with overall completion expected in 2025. When completed, the core
system will comprise eight high-capacity metro railway lines,
spanning a total of 235 kilometers (146 mi) (24% underground, the
rest elevated, with a minuscule portion built at-grade), and serviced by
200 stations.

Line 1 of the Mumbai Metro system is operated by Metro One Operation

Private Limited (MOOPL), a joint venture company formed between
RATP Dev Transdev Asia (a 50:50 RATP Development and Transdev
joint venture) (70%) and Reliance Infrastructure (30%).While lines 2, 7
(under construction) and 4 (bidding in progress) will be built by MMRDA,
the completely underground line 3 (also under construction) will be built
by Mumbai Metro Railway Corporation Limited (MMRCL). The total
financial outlay for the expansion of the metro system beyond the
currently operational Line 1 is ₹821.72 billion (US$12.59 billion or
€10.46 billion), to be funded through a mix of equity and bilateral,
multilateral as well as syndicated debt.

In June 2006, Prime Minister Manmohan Singh laid the foundation stone
for the first phase of the Mumbai Metro project, although construction
work began in February 2008 A successful trial run was conducted in May
2013, and the system's first line entered into operation on 8 June 2014.
Many metro projects were being delayed because opposition by political
parties, late environmental clearances and land acquisition troubles.

15 | P a g e
 Chapter 4:
Ticketing system at metro station.
Mumbai Suburban Railway consists of exclusive inner suburban railway
lines augmented by commuter rail on main lines serving outlying suburbs
to serve the Mumbai Metropolitan Region. Spread over 465 kilometers
(289 mi), the suburban railway operates 2,342 train services and carries
more than 7.5 million commuters daily. By annual ridership (2.64 billion),
the Mumbai Suburban Railway is one of the busiest commuter rail
systems in the world and it has some of the most severe overcrowding in
the world. Trains run from 04:00 until 01:00, and some trains also run up
to 02:30.

Recently, MMRDA announced it is investing up to ₹48,000 crore to re-

haul the entire rail network by introducing new services, coaches,
signaling equipment

Mumbai suburban railway is lifeline of the mumbaikers.

The Mumbai Suburban Railway uses a proof-of-payment fare collection

system. Tickets can be purchased at every train station. Travelling without
a valid ticket is an offence and if caught can result in a penalty. The
penalty is steeper for passengers travelling in first class without a valid
ticket.

Tickets can be bought for a single journey (one way) or a return journey.
A return ticket is valid till the next day on weekdays and till Monday if
purchased on a Friday. The ticket counters usually have long queues.

The 'tourist ticket' is a pass valid for one, three, or five days that can be
purchased up to three days in advance.

Platform Tickets are required to be purchased by those members of the

public not boarding trains, but who wish to access the platforms at certain
long distance termini, perhaps for the purpose of receiving or seeing off a
passenger. These generally cost ₹5 (7.7¢ US), but this price may vary by
location. Not all stations issue platform tickets. In their absence, access to
the platform is free. A person can be penalized for non-possession of this
ticket.[7]

16 | P a g e
CVMs and ATVMs

To save time, a Coupon Booklet can be purchased and the coupons can be
punched for the designated fare at the Coupon Validating Machines
(CVMs) at every station. The ticket fares matrix is pasted above the CVM.
As of October 2012, there are approximately 575 CVMs on Mumbai
Suburban Railway stations. The Central Railway network has 350 and the
Western Line has 225.[8]

In early 2015, the authorities decided to discontinue CVMs w.e.f April 1,

2015. This decision was taken due to extensive duplication of the coupons,
and the lack of transparency. The coupons were also lacking a way to trace
them.

There are also Smart Cards available that can be topped up (recharged
with some amount) and one can use it to print tickets for themselves from
an Automatic Ticket Vending Machine (ATVMs). A Season Ticket can be
purchased if one is commuting regularly. One can choose the validity of
these tickets from 1-month, 3 months to a year. Season Tickets are the
most cost effective and time efficient option for regular commuters.

 Mobile app

The ticket counters usually have long queues. In order to bring a solution
to this problem, the UTSOnMobile app was launched by railways minister
Suresh Prabhu at Dadar railway station in December 2014. This app was
launched initially for Android and Windows Phone, with the iOS version
still under development.

To use this app, the user has to sign up with his/her mobile number. After
signing up, the user has to load the prepaid RWallet built in the app, using
credit/debit cards, net banking, IMPS or private mobile based apps. After
the RWallet is loaded, the app can be used to book tickets on the entire
network.

Initially, the ticket booked on the app had to be printed from the ATVMs.
This step was found tedious by the commuters, and was criticised. Later,
in July 2015, an update for the app was launched, which made e-tickets
acceptable. The update also brought technical changes, like, the tickets
could be booked only within a radius of 30m to 5 km of the origin station,

17 | P a g e
and not from the platform. This move was well received by commuters,
which resulted in over 50,000 downloads on the launch day.

18 | P a g e
 Chapter 5:
Cleanliness at metro station.
Mumbai Metro on Monday installed plastic crushers to recycle waste
plastic bottles at six of the 12 stations as part of the Swachh Bharat
Mission, an official spokesperson said. The 11.40 km long Mumbai Metro
has 12 stations on its line between Versova-Andheri-Ghatkopar.

The crushers, developed by Wild West Media, have been installed at DN

Nagar, Andheri, Chakala, Marol Naka, Saki Naka and Ghatkopar, which
have maximum commuters' footfalls.

The initiative will help provide commuters with a handy facility to dispose
of waste plastic bottles and contribute to the cause of cleaning up the
environment. The spokesperson said,

As an ecologically-conscious utility, we strive to keep the environment

clean and green, and are always keen to adopt the best practices for
bettering the environment towards creating a Swachh Bharat. Mumbai
Metro has already become synonymous with cleanliness.

For their efforts, commuters shall be entitled to instant rewards in the form
of redeemable coupons which will be dispensed by the machine. These
coupons with discounts of 20-25 percent can be redeemed at select brands.

The crushed plastic bottles shall be sent for recycling to fiber-

manufacturing companies and used as raw materials for clothing, carpets,
grocery bags and so on. Simple to operate and cost-effective, each
machine is about the size of a refrigerator. The machine has the capacity to
consume around 5,000 plastic bottles daily.

Besides this, Reliance Infra's Mumbai Metro One has several other eco-
friendly measures in place, including recycling 90 percent of water used
for washing its rolling stocks, rooftop solar panels for generating
electricity and switching over to LED lighting at its offices and stations.

19 | P a g e
20 | P a g e
 Chapter 6
Security check at metro station.
Safety and Security is our first priority and we’re committed to providing
customers with a safe and secure travel experience.

All our trains are fitted with security cameras and red emergency assist
buttons that connect customers directly with the train driver in case of
emergency. Each station also has a red emergency button

Some of our safety and security initiatives include:

1st metro in India with a real time surveillance security camera system in
moving train
700 real time CCTV Cameras inside the station to monitor and keep an
eye on suspicious activities for a safe and secure journey
X – ray baggage scanners, door frame metal detectors (DFMD), Hand
Held Explosive Detectors (HHED), bomb blankets, etc.
A round the clock contingent of Maharashtra Security Force (MSF) with
armed security guards at strategic locations
Well equipped station control room with trained security and personnel's
Trained sniffer dogs patrolling in each stations

Metro staffers and the security personnel guarding the transport system
were in a tizzy for 24 hours between July 28 and 29 after they were asked
to cough up the fares for travel on the Ghatkopar-Versova corridor.

The surprise on their part was palpable as employees of Mumbai

Monorail, Brihanmumbai Electric Supply and Transport Undertaking
(BEST) and the Indian Railways are allowed to travel free in these modes
of transport.

Sources said Metro authorities decided to charge 'everyone' after they

found some Reliance Energy employees, who are not part of the Mumbai
Metro, travelling ticketless taking advantage of their similar-looking
identity cards.

21 | P a g e
"The moment this was notified to the staff there was uneasiness among us.
The staff, including the Maharashtra Security Force objected to the
circular. Following protests, the higher-ups finally withdrew the rule," said
a source from the security force.

However, before the withdrawal of the decision, some of the employees

had paid the fare. "Because of the circular I had to buy a coupon at
Ghatkopar Metro Station so that I could go to the station where I have
been posted," said an MSF guard.

According to a Mumbai Metro official, there wasn't any ticket-checking

drive during the initial weeks as they wanted people to experience the
Metro. "We had decided earlier that once the system starts stabilizing, we
will start penalizing ticketless travelers, which has now started."

A senior Mumbai Metro official, when contacted was unavailable for

clarification on why the decision not to permit the staff involved in the
project to travel free of cost was taken.

22 | P a g e
 Chapter 7
Advantages of metro train

 Travel with comfort

Today suburban trains are overcrowded, carrying 5000 passengers

against design capacity of 1750. Metro 3 is expected to reduce the
load by nearly 15%. Since the entire train will be air-conditioned,
commuters will be saved from noise/dust pollution and will be able
travel with better comfort.

 Connecting ‘Unconnected Areas’

Metro train would be running along Colaba-Bandra-SEEPZ corridor

connecting Mumbai’s key financial hubs such as Nariman Point,
Bandra-Kurla-Complex, Fort, Worli, Lower Parel, Goregaon, etc.
The metro will provide for the first time connectivity to airport,
Nariman Point, Cuffe Parade, Kalbadevi, Worli, BKC, Airport,
SEEPZ and MIDC. Besides, two important heritage stations of
Mumbai i.e. CSTM and Churchgate will also get joined through
metro train alignment.

 Revisiting History

Colaba station once commissioned in 1873 was subsequently closed

in the year 1930. Metro train project will bring Colaba back on the
rail map after 85 years.

 Inter-change facilities

Metro train would facilitate change over to the existing suburban

trains at Churchgate, CSTM, Mumbai Central and Mahalakshmi. The
existing suburban train facility would go hand-in-hand with the
Metro train to take the train services closer to the city areas that are
not connected by suburban rail network.

23 | P a g e
  Decongestion of the Roads

Many a traffic jams would be avoided and significant waiting time

would be saved with Mumbai Metro Line-3. Once implemented,
Metro train would reduce traffic on the corridor by about 35% or by
4.5 lakh vehicles leading to decongestion of roads.

 Reduction in Travel time

The present travel time of 100 minutes from Cuffe Parade to Airport
will come down to only 50 minutes due to metro train

 Comfort and Security during travel

On account of provision of escalators/elevators, secured platforms,

closed doors of train services, CCTV cover, there will be enhanced
safety and comfort level for Senior citizens, ladies, patients etc.
There will be entry from either side of roads avoiding FOBs/road
crossing. Platform screen door will ensure safety of passengers and
eliminate chances of accidents while alighting/boarding.

 Minimal Cost Maximum Convenience

MML-3 aims to provide the travelers convenient and comfortable

journey with minimal cost being incurred. Commuters would travel
by the air conditioned coaches of metro train; spend no waiting time
in the city traffic and would experience the facilities offered by the
modern mass transit rail system at an affordable cost.

 Environmental benefits

There is expected to be reduction in air pollution, and improvement

in air quality. Metro train is committed to preserve the environment.
As commuters would start to prefer the comforts of metro over other
conventional transport options, there would be significant drop in air
and noise pollution which are outcomes of burgeoning population in
cities such as Mumbai.

 Green & efficient transport

24 | P a g e
 Trains of metro will have special feature of 40% regenerative energy
generated during braking for captive use. Likely emission’s reduction
on implementation of project are expected to be 1 lakh ton CO2
emissions per annum at the beginning.

 Saving in fossil fuel

On account of reduction in approx. 4.5 lakhs vehicles on road per

day, there will be saving of approx. 2.5 lakhs liters of fuel per day i.e.
about Rs. 550 cr. per year.

 Economic Benefits

Metro trains would be uniquely positioned to attract more business

investments and is also expected to result in employment generation
during and after construction.

25 | P a g e
 Chapter 8
Disadvantages of metro train

Routes and Cost Factor:

Well, the routes are fixed so you have to make your way to and from the
stations. But then again much the same applies to buses. If tunneling
underground is not an option, then in many cities — you cannot put a
metro route on most of the older interior roads. Grading requirements also
limit the places where you can take a train tracks. Even when soil supports
tunneling, Underground tunnels are extremely expensive to build, operate
and maintain.

Discomfort and Unfortunate:

Metros can become heavily overloaded at peak times. If the Electricity in
a Metro rail goes down (even for a moment) then a lot of people will be
stuck.

Electricity:
The Metro network is power hungry. One network easily surpasses the
power requirements of many small cities and towns (This is because the
metro rail doesn’t rely on locomotive technology to create thrust but runs
using electricity hungry motors)

Ticket Pricing:
Depending on government attitudes -- they can be heavily subsidized and
thus cheap (advantage) or (as in the UK) the government may decide to
make passengers pay for the service in which case they can get expensive
(passengers will tell you that's a disadvantage).

Construction Disruption:
Any long-term construction project that takes more than 15 years for
completion will cause significant disruption to the lives of locals during

26 | P a g e
the whole course of construction. Metro Construction also affects the
traffic flow badly, which makes a lot of people late for their work.

Loss of control:
Before laying metro line, Citizen Drivers always have control over their
journeys. After metro, People will have to adjust to allowing others to
control their journey. (This may not be problem for many, but is for
some).

Fixed Schedules:
Compared to cars that provide the maximum flexibility, and planes that
have much more time and travel alternatives, metro trains are not as
flexible. They often have fixed schedule that cannot be tailored for a
single individual.

Sharing your Space with Foreigners:

Traveling by metro train means that you will have to share your journey
with strangers, which might not be so nice when the passenger next to you
is a crying child or someone who speaks loudly on their telephone while
you are trying to sleep.

Slower :
Traveling by metro train can take longer. Traveling by plane is often
considered the fastest way. (Still, some European trains offer you the
travel options that take you across Europe faster than a plane)

Public Toilets :
Toilets, bathrooms and other public areas on metro trains can often be
dirty or non-functional.

Chapter 9

27 | P a g e
 Data analysis and interpretations.

GRAPH 1

 Interpretation:

The pie diagram shows that in survey.

 19% of people fall under 14-18 years category.

 67% of people fall under 18-30 years category.

 12% of people fall under 30-40 years category.

 2% of people fall above 40 years category.

GRAPH 2

28 | P a g e
 Interpretation:

The pie diagram shows that in survey.

 42% are male.

 51% are female.

 7% falls under other category.

GRAPH 3

29 | P a g e
 Interpretation:

The pie diagram shows that in survey.

 26% of people use metro for work.

 21% of people use metro for school.

 53% of people use metro for other purpose.

GRAPH 4

30 | P a g e
 Interpretation:

The pie diagram shows that in survey

 65% of people will not prefer metro if they have access to car.

 35% of people will use metro even if they have access to a car.

GRAPH 5

31 | P a g e
 Interpretation

The pie diagram shows that in survey

 64% of people thinks that there should be connectivity to all major

railway station.

 26% of people think there is no use of connectivity to all major

railway station.

 10% of people ae not sure about connectivity of all major railway

station.

GRAPH 6

32 | P a g e
 Interpretation

The pie diagram shows that in survey

 55% of people want the service of metro trains at night.

 25% of people don’t want the service of metro trains at night.

 20% of people falls on the category of maybe.

GRAPH 7

33 | P a g e
 Interpretation

The pie diagram shows that in survey

 33% of people think that there are sufficient numbers of frequency

of metro trains.

 36% of people think that there is need of more frequency of

Mumbai metro trains.

 31% of people are not sure about the frequency of Mumbai metro
train.

GRAPH 8

34 | P a g e
 Interpretation

The pie diagram shows that in survey

 25% agrees that there are sufficient numbers of token counters at

metro station.

 44% disagrees with the decision of sufficient number of token

counter at metro station.

 31% of people falls on the maybe category.

GRAPH 9

35 | P a g e
 Interpretation

The pie diagram shows that in survey

 44% of people have no difficulty to board on metro train.

 27% of people finds difficult to board on metro train.

 29% of people have neutral decision for boarding on metro

train

36 | P a g e
GRAPH 10

 Interpretation

The pie diagram shows that in survey

 Out of 100% people 60% finds the automatic doors

convenient.

 28% of people have issue regarding the automatic doors of

metro trains.

 8% of people are okay with the facility provided.

37 | P a g e
GRAPH 11

 Interpretation

The pie diagram shows that in survey

 71% of people agrees that metro should be provided on public

holidays.

 19% of people want that there should be no working day for

metro on public holidays.

 10% of people falls on the Maybe category.

38 | P a g e
GRAPH 12

 Interpretation
The pie diagram shows that in survey

 32% of people agree with the statement that Mumbai metro is

economical.

 26% of people disagree the statement

 42% of people in neutral decision.

GRAPH 13

39 | P a g e
 Interpretation

The pie diagram shows that in survey

 63% of people agree that there is good standard of cleanliness

at station.

 18% of people say that there is no cleanliness at metro station.

 19% of people are satisfied with the standard of cleanliness at

the station.

40 | P a g e
GRAPH 14

 Interpretation

The pie diagram shows that in survey

 64% of people are satisfied with the announcement at metro

station.

 18% of people are not satisfied with the announcements at metro

station.

 18% of people have neutral decision of announcement.

41 | P a g e
GRAPH 15

 Interpretation

The pie diagram shows that in survey

 55% of people agree with route maps displayed at station.

 19% of people disagree with route maps display at station.

 26% of people are okay with the route maps displayed at

station.

GRAPH 16

42 | P a g e
 Interpretation
The pie diagram shows that in survey

 25% of people are satisfied with the lost and found service at metro
station.

 28% of people are not satisfied with the lost and found service at
metro station

 47% of people have neutral response to lost and found service of

Mumbai metro.

GRAPH 17

43 | P a g e
 Interpretation

The pie diagram shows that in survey

 47% of people agree having proper sheltered waiting area.

 27% of people not agree having proper shelter at waiting area.

 26% of people are okay with the sheltered waiting.

GRAPH 18

44 | P a g e
 Interpretation

The pie diagram shows that in survey

 51% of people suggest that there should be connectivity to airport.

 27% of people don’t need connectivity to airport

 22% of people falls on the category of maybe

GRAPH 19

45 | P a g e
 Interpretation

The pie diagram shows that in survey

 48% of people agree having seats reserved for handicapped people

in Mumbai metro.

 28% of people don’t agree having seats reserved for handicapped

people in Mumbai metro.

 Remaining 24% of people have neutral decision for seats reserved.

GRAPH 20

46 | P a g e
 Interpretation

The pie diagram shows that in survey

 45% say that there is separate coaches for women are

available.

 28% don’t agree having separate coaches for women.

 27% falls on the category of maybe.

GRAPH 21

47 | P a g e
 Interpretation

The pie diagram shows that in survey

 According to 59% of people Display screen in coaches

provide correct information.

 18% of people are not satisfied with the display screen in

the coaches

 23% of people are okay with the display screens in the

coaches.

GRAPH 22

48 | P a g e
 Interpretation

The pie diagram shows that in survey

 44% of people are satisfied with timely information about

delays provided by Mumbai metro.

 34% of people are not satisfied with timely information about

delays provided by Mumbai metro.

 22% of people have neutral decision about delays provided by

Mumbai metro.

GRAPH 23

49 | P a g e
 Interpretation

The pie diagram shows that in survey

 38% of people agree having insufficient standing arrangements

for commuters.

 32% of people are okay with standing arrangements for

commuters.

 30% of people have neutral decision.

Chapter 9

50 | P a g e
 Findings:
1. Respondents are having sample size of 100 response
2. About 42% are male and 51% are female.
3. When asked to people for what purpose they use metro, about 53% use
metro for other reason and only 21% use metro for school also 65%
will not use metro if they have access to car and only 35% will
continue using metro trains.
4. Coming on the connectivity between metro trains and major railway
station than abut 64% think that there should be connectivity and about
26% thinks that the should be no connectivity.
5. When asked if people want the metro service at night than about 55%
wants the service.
6. When it comes to the frequency of number of metro trains, 33% of
people think that there is sufficient number of metro trains and 31%
were not sure about the number of metro trains and on the other hand
when it comes to token counters at station only 25% said yes whereas
44% said that the counters are not sufficient.
7. About 44% said yes that it is easy to board in Mumbai metro trains and
64% were happy with the automatic doors in the coaches are
convenient.
8. When it comes to provide service on public holidays majority
respondents agreed with 71%.
9. 26% disagreed with the statement that Mumbai metro is economical
and 32% agreed with the statement and when it comes on cleanliness
at station about 63% agreed.
10. 64% are satisfied with the announcement on metro railway station
18% of people are not satisfied
11. 55% of people agree with route maps displayed at station 19% of
people disagree with route maps display at station.
12. 25% of people are satisfied with the lost and found service at metro
station 28% of people are not satisfied with the lost and found service
at metro station.
13. 47% of people agree having proper sheltered waiting area 27% of
people not agree

51 | P a g e
14. 51% of people suggest that there should be connectivity to airport 27%
of people don’t need connectivity to airport
15. 48% of people agree having seats reserved for handicapped people in
Mumbai metro 28% of people don’t agree
16. 45% say that there are separate coaches for women are available 28%
don’t agree.
17. According to 59% of people Display screen in coaches provide correct
information 18% of people are not satisfied.
18. 44% of people are satisfied with timely information about delays
provided by Mumbai metro 34% of people are not satisfied
19. 38% of people agree having insufficient standing arrangements for
commuters. 32% of people are okay.

Chapter 10:

52 | P a g e
 Conclusion
This chapter discusses the development of the metro rail system in
Mumbai. It details the various phases of the project from proposal
to implementation. The project has been conceived in the right way
by first preparing a master plan and then prioritizing the phases.
The need for the project comes out very clearly and an investment
decision was taken based on a proper appreciation of the resource
scenario. The step-by-step process of project planning was followed
meticulously as far as identification and project decision were
concerned. While metro projects in other cities such as Kolkata,
Delhi, Bangalore, and Chennai were taken up through direct
government initiatives and project financing was dependent on
government initiatives, in Mumbai it was always felt that the
potential for high ridership in this mega city would naturally justify
private participation.

 ANNEXURE:

53 | P a g e
QUESTIONS:
1. AGE?
14-18
18-30
30-40
40 ABOVE

2. GENDER?
Male
Female
Other

3. For what reason do you use Metro?

Work
School
Others.

4. If you have access to a car, do you find riding the Metro more
convenient for you?
Yes
No
Maybe

5. There should be connectivity to all major railway station.?

Yes
No
Maybe

6. Mumbai metro should provide service at night?

Yes
No
Maybe

54 | P a g e
 7. Frequency of Mumbai metro is sufficient.?
Yes
No
Maybe

8. There is sufficient number of token counters at station?

Yes
No
Maybe

9. Mumbai metro is easy to board?

Yes
No
Maybe

10. Automatic doors in the coaches are very convenient?

Yes
No
Maybe

11. Mumbai metro should provide service on public holiday?

Yes
No
May be
12. Mumbai metro is economical?
Yes
No
Maybe

13. Mumbai metro maintains good standards of cleanliness at station?

Yes
No
Maybe
14. Announcements in both languages are properly?
Yes
No

55 | P a g e
 Maybe

15. Route maps are well displayed at station?

Yes
No
Maybe

16. Mumbai metro has a good lost and found?

Yes
No
Maybe

17. There are proper sheltered waiting areas?

Yes
No
Maybe

18. Connectivity of Airport is very useful?

Yes
No
Maybe

19. Seats are reserved for handicapped people in Mumbai Metro?

Yes
No
Maybe

20. Separate coaches for women are available?

Yes
No
Maybe

21. Display Screens in the coaches provide correct information?

Yes
No
Maybe

56 | P a g e
 22. Mumbai Metro provides timely information about delays?
Yes
No
Maybe

23. Mumbai Metro has insufficient standing arrangements for

commuters?
Yes
No
Maybe

57 | P a g e
  BIBLIOGRAPHY

WEBSITE:

www.google.com

www.wikipedia.com

www.careertrainer.com

www.studymode.com

ARTICLES:

http://en.wikipedia.org/wiki/metro_trains.ac.in/

http://en.wikipedia.org/wiki/metro_safety.a.in/

58 | P a g e