Government of Karnataka

Department of Technical Education

Board of Technical Examinations, Bangalore

Course Title: Soft Skills for IT Professionals

Total Contact Hours: Course
Scheme (L:T:P) : 0:0:4
52 Code:15CS66P
Type of Course:
Core/ Elective:
Presentations, Videos Credit :02
Core(practice)
Assignments and Practices
Only CIE- 25 Marks

Prerequisites

Enthusiasm to learn new things for changing business scenario worldwide and concepts of
communications studied in Professional Practice lab.

Course Objectives

Presently we have two incredible virtues as a nation, the youngest population in the world;
and second the vibrant emerging knowledge economy. To build upon this strength, we need a
workforce suitably trained in soft skills.

COURSE OUT COME

On successful completion of the course, the students will be able to:

CL Linked Linked PO Teaching

Course Outcome
activity Hrs
Summarize the importance of
CO1 employability skills and
understand the impact of U,A 1 1,2,3,7,8,9,10 6
Communication Skills in
Personality Development
Appreciate self management
and self awareness skills for
CO2 personal excellence and
U,A 2 1,2,3,7,8,9,10 8
illustrate different mannerism
for desired behaviour in varied
situations
Discuss formats of Resume
CO3 writing/job application and
U,A 3 1,2,3,7,8,9,10 8
know the steps to face a Job
Interview
Demonstrate how motivation
CO4 can be increased through
creativity and to inculcate good U,A 4 1,2,3,7,8,9,10 10
ethical practices at work
places.

Directorate of Technical Education Karnataka State CS&E 15CS66P

CO5 Know various strategies for
capacity building and traits of U,A 5 1,2,3,7,8,9,10 10
good Leader.
Understand the effective
CO6 decision making techniques 10
and importance of time and U,A 6 1,2,3,7,8,9,10
stress management in an
individual’s life.
Total 52

COURSE-PO ATTAINMENT MATRIX

Course Programme Outcomes

1 2 3 4 5 6 7 8 9 10
Soft Skills for IT
0 3 3 3 3 3 3 3 3 3
Professionals
Level 3- Highly Addressed, Level 2-Moderately Addressed, Level 1-Low Addressed.
Method is to relate the level of PO with the number of hours devoted to the COs which
address the given PO.
If >40% of classroom sessions addressing a particular PO, it is considered that PO is
addressed at Level 3
If 25 to 40% of classroom sessions addressing a particular PO, it is considered that PO is
addressed at Level 2
If 5 to 25% of classroom sessions addressing a particular PO, it is considered that PO is
addressed at Level 1
If < 5% of classroom sessions addressing a particular PO, it is considered that PO is
considered not-addressed.

I. Soft Skills vs Hard Skills and Personality Development 06 HRS

Soft Skills v/s Hard Skills: An Introduction, Introduction, Skills to Master, Academia –
Industry Connect, Softening of the Hard Skills, Interdisciplinary Relevance, Global
Perspectives on Soft Skills, National Initiatives and Priority. Caselet 1: Management of
Teachers

Personality Development: Knowing Yourself, Positive Thinking, Johari’s Window,

Communication Skills, Non-verbal Communication, Physical Fitness. Caselet 1: Harsha Real
Estates
Assignment: Analytical questions No. 1, 2, 3,

II. Emotional Intelligence, Etiquette and Mannerism 8 HRS

Emotional Intelligence - Meaning and Definition, Need for Emotional Intelligence,

Intelligence Quotient versus Emotional Intelligence Quotient, Components of Emotional
Intelligence, Competencies of Emotional Intelligence, Skills to Develop Emotional
Intelligence, Analytical Questions No 2, 3 Caselet 1: Shipra Technologies

Directorate of Technical Education Karnataka State CS&E 15CS66P

Etiquette and Mannerism – Introduction, Professional Etiquette, Technology Etiquette,
Caselet 1: TSMPL Steel, Caselet 2: IBM India Pvt. Limited

Assignment - Analytical Questions No.1,2,3,4

III. Employment Communication: Resume and Job Application and Job Interviews
8 HRS

Introduction, What is a Resume?, What is a Curriculum Vitae?, What is a Scannable

Resume?, How to Develop an Impressive Resume, Different Formats of Resume, Job
Application or Cover Letter, Caselet 1: Placement Puzzle

Assignments: Prepare your resume and Curriculum vitae for three different job positions in
IT. Write three covering letters for above job positions.

Job Interviews – Introduction, Importance of Resume, Definition of Interview, Background

Information, Types of Interviews, Preparatory steps for Job Interviews, Interview Skill Tips,
Changes in the Interview Process, Frequently Asked Questions During Interviews, Caselet 1:
Interview Plan

Assignment: Analytical Questions 1,2,3

IV. Creativity at Work Place and Ethical Values 10 HRS

Introduction - Current Workplaces, Creativity, Motivation, Nurturing Hobbies at Work, The

Six Thinking Hat Method, Caselet 1: Development of Accompli – by Motorola

Assignment : Analytical Questions 1,2,3,

Ethical Values – Introduction, Ethics and Society, Theories of Ethics, Correlation between
Values and Behaviour, How to Nurture Ethics, Importance of Work Ethics, Problems in the
Absence of Work Ethics. Caselet 1: Alpha Chocolate Pvt. Ltd., Caselet 2: Satyam Computer
Services Limited

Assignment : Analytical Questions 2,3,4, 5 (QNo 5 with reference to IT)

V. Capacity Building, Leadership and Team Building 10 HRS

Capacity Building: Learn, Unlearn and Relearn, Introduction, Need and Importance of
Capacity Building, Elements of Capacity Building, Zones of Learning, Ideas for Learning,
Strategies for Capacity Building, Caselet 1: Intel India Capacity Building

Assignment : Analytical Questions 2,3,

Leadership and Team Building – Introduction, Leader and Leadership, Leadership Traits,
Culture and Leadership, Leadership Styles, Leadership Trends, Team Building, Types of
Teams, Caselet 1: Maithri Industries CEO: Making of a Good Leader, Caselet 2: Coping with
the HudHud Crisis: Making of a Good Leader

Assignment : Analytical Questions 1,2,3

3

Directorate of Technical Education Karnataka State CS&E 15CS66P

VI. Decision Making and Negotiations, Stress and Time Management 10 HRS

Introduction - What is Decision Making?, Steps for Decision Making, Decision Making
Techniques, Negotiation Fundamentals, Negotiation Styles, Major Negotiation Concepts,
Caselet 1: Negotiating During Interview, Caselet 2: Decision Making at Swift Technologies

Assignment : Analytical Questions 1,2

Stress and Time Management – Introduction, Stress in Today’s Time, Ways to Cope with
Stress, Steps to be Taken in the Organisations, Caselet 1: The Stressed CGM of Maruti
Udyog, Caselet 2: ‘Idle’ Operations Manager of a Steel Plant, Dinesh.

Assignment : Analytical Questions 2,3,4

**All Assignments should be presented by students using AV aids/Chalk Talk

Text
1. Soft Skills: An Integrated Approach to Maximise Personality, Gajendra Singh
Chauhan, Sangeeta Sharma, Wiley India, ISBN: 9788126556397

References
1. Effective Communication and Soft Skills, Nitin Bhatnagar, Mamata Bhatnagar,
Pearson Education, First Edition, ISBN : 9788131760345
2. The ACE of Soft Skills: Attitude, Communication and Etiquette for Success,
Gopalswamy Ramesh, Mahadevan Ramesh, Pearson Education,
ISBN: 9788131732854

Course Delivery
The course will be delivered through discussions and activities

Course Assessment and Evaluation Scheme

What To whom When/Where Max Evidence Course

(Frequency in Marks collected outcomes
the course)
CIE Students CIE Marks 25 Report 1 to 6
Assessment
method
Direct

Student Feedback Students Middle of the Feedback forms 1 to 3

Assessment

on course course
End of Course End of the Questionnaires 1 to 6
Indirect

Survey course

Note to IA verifier: The following documents to be verified by CIE verifier at the end of
semester
1. Student activities report for 25 marks
2. Student feedback on course regarding Effectiveness of Delivery of instructions &
Assessment Methods.

Directorate of Technical Education Karnataka State CS&E 15CS66P

 Scheme of Valuation for CIE through Rubrics

SN Particulars Marks

1 02
Soft Skills v/s Hard Skills and Personality Development
2 03
Emotional Intelligence, Etiquette and Mannerism
3 Employment Communication: Resume and Job Application and 05
Job Interviews
4 05
Creativity at Work place and Ethical Values
5 05
Decision Making and Negotiations Stress and Time Management
6 05
Decision Making and Negotiations Stress and Time Management
TOTAL 25

MODEL OF RUBRICS /CRITERIA FOR ASSESSING STUDENT ACTIVITY

RUBRICS FOR ACTIVITY( 5 Marks)
Unsatisfactory Developing Satisfactory Good Exemplary Student
Dimension
1 2 3 4 5 Score
Collects very Collect much Collects Collects a Ex:
Does not collect
limited information; some basic great deal of
Collection any information
information; but very information; information; 4
of data relating to the
some relate to limited relate most refer to all refer to
topic
the topic to the topic the topic the topic
Does not perform Performs all
Fulfil Performs very Performs
any duties Performs very duties of
team’s roles little duties but nearly all 5
assigned to the little duties assigned
& duties unreliable. duties
team role team roles

Rarely does Usually does Always does

Normally
Shares Always relies on the assigned the assigned the assigned 3
does the
work others to do the work; often work; rarely work without
assigned
equally work needs needs having to be
work
reminding reminding reminded.

Usually does Talks good;

Is always talking; Listens, but
Listen to most of the but never Listens and 2
never allows sometimes
other Team talking; rarely show interest speaks a fair
anyone else to talk too
mates allows others in listening amount
speak much
to speak others

Average / Total marks=(4+5+3+2)/4=14/4=3.5=4

Note: This is only an example. Appropriate rubrics/criteria may be devised by the
concerned Course Coordinator for assessing the given activity.

Directorate of Technical Education Karnataka State CS&E 15CS66P