The Digital-Age Workplace: Instructor: Tram Nguyen
The Digital-Age Workplace: Instructor: Tram Nguyen
• Job placement
• Job performance
• Higher income
• Career advancement
• Organizational success
WHAT DO EMPLOYERS WANT?
Rapidly changing
communication
technologies
“Anytime,
Renewed anywhere”
emphasis on and
ethics nonterritorial
offices
Communication in
the workplace is
extremely
challenging
Self-directed
Global group works
competition and virtual
teams
Flattened
management
hierarchies
THE COMMUNICATION PROCESS
THE COMMUNICATION PROCESS
Verbal 7%
Non-verbal 55%
Paralinguistic 38%
WHY YOU SHOULD REALLY LEARN TO WRITE IN THIS COURSE?
Source: Husman, R. C., Lahiff, J. M., & Penrose, J. M. (1988). Business communication: Strategies and skills. Chicago: Dryden Press.
MYTH OR FACT?
• Physical barrier
• Psychological barrier
• Language problems
• Nonverbal distractions
• Thought speed
• Faking attention
• Grandstanding
10 KEYS TO BUILDING EFFECTIVE LISTENING
- Eye contact
- Facial expression
- Posture/Gesture
YOUR APPEARANCE ALSO COUNTS
TIME, SPACE AND TERRITORY ALSO SEND SILENT MESSAGES
CULTURES
CULTURES
A UNIQUE CULTURE
feeling
talking
doing
cultural secrets
CULTURAL DIMENSIONS
Context
Time Individualism
Orientation
CULTURE
Communication
Style Formality
CULTURAL DIMENSION: CONTEXT
VALUE
• Individualism
LOW-CONTEXT CULTURES • Prefer individual initiative, self-assertion, personal achievement
• Collectivism
HIGH-CONTEXT CULTURES
• Prefer memberships, group values, duties, decisions
CULTURAL DIMENSION
FORMALITY
COMMUNICATION STYLE
TIME
• Precious commodity
LOW-CONTEXT CULTURES • Time = Productivity, efficiency, and money
• Unlimited resource
HIGH-CONTEXT CULTURES
• Time = never-ending resource to be enjoyed
CULTURAL CONTEXT
Note: Reprinted from Essentials of business communication (p. 17) by M. E. Guffey & D. Loewy, 2010, Mason, OH: South-Western/Cengage Learning. Copyright 2013 by
Cengage Learning
BARRIERS IN INTERCULTURAL COMMUNICATION
ETHNOCENTRISM STEREOTYPES
TOLERANCE EMPATHY
TIPS FOR EFFECTIVE INTER-CULTURAL COMMUNICATION
• Seek training
• Understand the value of differences
• Learn about your cultural self
• Make fewer assumptions