Question 1

"Steve's canvas tarp company receives 86.94% of its revenue from Stan's ""Luxury Boat
Sales and Service"" business. Steve recommends Stan's business to his customers and
includes it in his own organization's advertisements. Steve would be considered a(n)
________ of Stan's business."
direct competitor
contingency
stakeholder
organizational
contributor

Question 2
"""People don't resist change. They resist being changed! This is the famous quote of
_____"
Peter Senge
Kurt Lewin
John P. Kotter
Mohandas Karamchand Gandh

Question 3
"Sander's company has been dealing in the international market arena for years. The
company has recently located its fourth manufacturing facility in a foreign country. At the
close of 2008, the company's financial records revealed that 58% of its revenues were
derived from foreign sales. Sander's company is most likely at what stage of its
international evolution?"
Global
National
International
Multinational

Question 6
Who or what is noted for the development of a popular and effective model of
competitive forces and strategies that is used by organizations for strategy formulation?
Raymond Miles
Michael E. Porter
Charles Snow
Nike

Question 7
"Which organizational form has the characteristics of vertical communication,
centralization of knowledge and task control occurs at the top levels, and a strict
hierarchy of authority and control?"
Mechanistic
Organic
Business intelligence
Integration

Question 8
Tesla Inc. for its electric cars follows ____________ production capacity and
__________ structure.
Unit Level & Organic
Mass & Mechanistic
Continuous Process & Organic
All of the above

Question 9
The organization has suffered irreversible damage and no strategy can help it to thrive
again in the right direction.
Dissolution stage
Inaction stage
Faulty stage
Blind stage

Question 10
Which one of the following statements is not applicable to a global matrix structure?
It works best when pressures for decision-making balances the interests of product
standardization and geographic localization.
It is most optimal when coordination to share resources is important.
Companies that use this are those with mature product lines and stable
technologies.
Geographic distances for communications are greater.

Question 11
"If we take the bird s eye view, the structures of Unilever and P&G resemble with each
other. This concept refers to__________. "
Isomorphism
Population Ecology
Resource Dependency
None of the Above
Question 12
"When financial sector collapses, it gives a ______ shock to its relevant firms."
Economic
Technological
Competitive
Social

Question 13
Forces for change include:
Technology
All of the given options
Competitive environment
Social trends

Question 14
In which one of the following environment sectors would the increasing Hispanic
population be most likely to be placed?
Economic conditions sector
Technology sector
Sociocultural sector
Government sector

Question 15
Which one of the following is not the John Child's arguments of strategic choice?
"""Decision makers have more autonomy than that inferred by those arguing for the
dominance of environmental, technological, or other forces."""
"""Organizational effectiveness should be construed as a range instead of a
point""."
"""Organizations occasionally have the power to manipulate and control their
environments""."
"""Authority should be defined in terms of the response of the subordinate""."

Question 16
Which one of the following is not included in the 7 S framework of Waterman et al.
(1980)?
Structure
Strategy
Synergy
Style

Question 17
"An army officer gives his directions on a certain task, his cadets are compelled to follow
his instructions. This is an example of ___. "
Expert
Referent
Reward
Legitimate

Question 18

"Automobile assembly lines and bank teller departments have tasks that are formalized
and standardized. There is little task variety in them and they use objective,
computational procedures. It can be stated they most likely use which one of the
following?"
Routine technologies
Flexible manufacturing systems
Intensive technologies
Craft technologies

Question 19
_____ is the person who serves as one of the key persons in managing change
initiatives.
Change
agent
CEO
CFO
CIO

Question 20
Which one of the following is not an individual source of resistance to change in
organization?
Habit
Job security
Structural inertia
Fear of unknown

Question 21

What one of the following is considered as a dimension of organizational structure

instead of a determinant of organizational structure?
Strategy
Organization size
Centralization
 Environment

Question 23
The ________ focuses on organizational diversity and adaptation within a population of
organizations.
organizational ecosystem
institutional perspective
institutional environment
population-ecology perspective

Question 24
The solution phase of the rational decision-making approach does not include ____.
Develop multiple options using divergent thinking skills
Clearly highlight the core objectives to be achieved after the decision is
implemented
Choosing the best option to solve the problem using convergent thinking skills
Implementing the chosen option while being within organizational capacity

Question 25
"The giant company fails to cater the emerging needs of the customers. To bridge this
gap, __________ pop up to fill the void. "
Large scale Manufacturing
Multinational
Niche
All of the above

Question 26

The employees of Jones and Smith interact together to efficiently and effectively
produce the company's product and ensure the organization is achieving its stated
purpose and goals. It can be concluded that Jones and Smith would be considered a(n)
________.
organization
stakeholder's paradise
bureaucratic operation
professional bureaucracy

Question 27
Blockbuster Inc. which was the king of the video-store industry in the 1980s and 1990s
has had trouble adapting to the new world of video-on demand and digital downloading.
Blockbuster is way behind upstarts like Netflix in pay VOD delivery because managers
had trouble giving up traditional approach of renting out videos in stores and online.
Mentioned example represents which of the following?
Vulnerability
Organizational Atrophy
Both A & B
None of the Above

Question 28
One of the key characteristics of the mechanistic structure is ____
Flexibility and adaptability
Flexibility but not adaptability
Rigidness in adapting necessary organizational
changes
Adaptability and rigidness
Question 29
"An organization with the characteristics of centralized decision-making, stricter
hierarchy, and more control and coordination from the top levels of the organization is
likely to have a ________."
high uncertainty avoidance
stable power avoidance
high power distance
low uncertainty avoidance

Question 30
"Since managers have substantial influence over structural decisions due to their vested
interests, the structural decisions are ____."
Rational
Not rational
Focused
Impractical

Question 31
Binding the company into strict agreements and not facilitating the partner organization
beyond it. This concept refers to__________.
Win win strategy
Mimic approach
Cooperation
Adversary
Question 33
Handicrafts making done at a small scale in Pakistan follows ________ production
capacity and ________ structure.
Mass Level & Organic
Mass Level & Mechanistic
Unit Level & Mechanistic
Unit Level & Organic

Question 34
One of the prominent characteristics of the organic structure is ____
Flexibility and adaptability
Flexibility but not adaptability
Adaptability but not flexibility
Adaptability and rigidness

Question 35
Mattel Inc. is customizing its Barbie dolls to cater the needs of diverse customers. This
is __________ survival niche strategy.
Specialist
Generalist
Interlocking Directorships
Create Lobby

Qestion 36
While there are constraints on managerial-decision discretion, managers still have
significant latitude for making choices"". This argument is raised by _________?"
Raymond E. Miles and Charles C.
Snow
Michael E. Porter
Danny Miller
John Child

Question 37
The Carnall's (1990) cycle of coping suggests five stages of individual's reactions
towards change. Stage 4 is ____
Denial
Defence
 Discarding
Adaptation

Question 38
"After a successful implementation of an ERP system, the employees are not getting
appropriate and instant technological assistance for the technical problems they are
facing. According to Kurt Lewin, this seems to be a serious problem of _____ phase of
his model."
Unfreeze
Transformation
Refreeze
Technological support

Question 39
"Carmen owns and operates her business in Pittsburgh, Pennsylvania. She is very
much aware of the behavior of other organizations located in her area and attempts to
conduct her business in a similar fashion. Her customers and some other stakeholders
suggested she should close her operations on Sundays. Carmen is willing to comply to
keep them content and appreciative of her business. Carmen is most likely experiencing
influence from her ________."
institutional environment
organizational ecosystem
collaborative network
supply chain

Question 40
Assume that you are a departmental head where you recently found that some of your
team leaders need to develop their skills in theoretically understanding with macro level
issues of their respective teams. Which specific training or course you would advise
them to undertake at a business school?
Organization Development
Organizational Behaviour
Human Resource Management
Organization Theory

lockbuster Inc. which was the king of the video-store industry in the 1980s and 1990s has had
trouble adapting to the new world of video-on demand and digital downloading. Blockbuster is way
behind upstarts like Netflix in pay VOD delivery because managers had trouble giving up traditional
approach of renting out videos in stores and online. Mentioned example represents which of the
following?
a. vulnerability
b. organizational atrophy
c. both a and b
d. none of the above

The organizations that are willing to create their monopoly in the market follows _______ approach.
a. institutionalism
b. zero sum approach
c. population ecology
d. collaboration

The organization has a responsibility to help displaced/ laid off workers to cope with the loss of their
jobs and get reestablished in the job market is known as?
a. communicate more not less
b. help survivors thrive
c. provide assistance to displaced workers
d. all of the above

1-"In a Miltinational Company, work done by HR Generalist in contemporary era is based

on____________"

High Analyzability & High Variety

Low Analyzability & Low Variety

High Analyzability & Low Variety

Low Analyzability & High Variety

QUESTION 2
1. The company is compelled to follow the protocols laid down by the regulatory body. This
concept refers to___________.
2. Generalist Strategy

Normative

Mimic

Coercion
 QUESTION 4
1. The survival strategies followed by advocates of Resource Dependency includes;
2. Alter interdependent relationships

Create Joint Ventures only

Both A & B

Isomorphism

QUESTION 5
1. "Alex has a small business operation, which manufactures and sells products that produce
low voltage electricity. He has found a reliable source of supply for the rare raw materials he
needs for production. The market seems to have a small, but growing interest in his
products. It can be stated Alex has most likely found a market ________."
2. variation

niche

specialist

ecosystem

QUESTION 6
1. "The creative and technically oriented owners are confronted with management/
administrative issues, but they may prefer to focus their energies on inventing new products
and services. Illustration demonstrates which of the following."
2. Collectivity stage

Formalization stage

Elaboration stage

Entrepreneurial stage

QUESTION 7
1. Denial occurs despite signs of deteriorating performance. Leaders may try to persuade
employees of all is well. Explains which of the following?
2. Crises stage

Inaction stage
 Faulty Action stage

Blind stage

1.For an organization to be successful today, it must locate its sources for production, top
leadership, and technical brainpower within one central location.

True

False
status: incorrect (0.0)
correct: false
your answer: true
feedback: Incorrect.

Efficiency of an organization refers to the amount of resources used in order to achieve its stated
goals.
2
True

False
status: correct (1.0)
correct: true
your answer: true
feedback: Correct.

The employees of Jones and Smith interact together to efficiently and effectively produce the company's
product and ensure the organization is achieving its stated purpose and goals. It can be concluded that
Jones and Smith would be considered a(n) ________.

a. organization

b. stakeholder's paradise
3

c. bureaucratic operation

d. professional bureaucracy

e. learning organization
status: correct (1.0)
correct: a
your answer: a
feedback: Correct.

4 Steve's canvas tarp company receives 86.94% of its revenue from Stan's "Luxury Boat Sales and Service"
business. Steve recommends Stan's business to his customers and includes it in his own organization's
advertisements. Steve would be considered a(n) ________ of Stan's business.

a. direct competitor
 b. contingency

c. stakeholder

d. organizational contributor

e. claimant
status: incorrect (0.0)
correct: c
your answer: a
feedback: Incorrect.

Who or what is attributed with pioneering the concepts of scientific management?

a. Henri Fayol

b. Hawthorne Studies
5
c. DuPont

d. Henry Mintzberg

e. Frederick Taylor
status: incorrect (0.0)
correct: e
your answer: a
feedback: Incorrect.

Chapter-2
Organization structure includes the design of systems to ensure effective communication,
coordination, and integration of efforts across departments.
1
True

False
status: correct (1.0)
correct: true
your answer: true
feedback: Correct.

2 Horizontal structures are created to perform tasks considered strategically important to the
company.
 True

False
status: incorrect (0.0)
correct: false
your answer: true
feedback: Incorrect.

All of the following are characteristics of a decentralized organization except which one?

a. Face-to-face communication

b. Few rules
3
c. A relaxed hierarchy

d. Emphasis on learning

e. Decisions are made by top management

status: incorrect (0.0)
correct: e
your answer: a
feedback: Incorrect.

John lives in Atlanta while Brad resides in Dallas. Both men work for the same company and are in contact
with each other via computer every day. They are able to see and hear each other and effectively exchange
ideas and thoughts about the company. John and Brad would most likely be called members of a(n)
________.

a. virtual team

4 b. divisional grouping

c. matrix structure

d. virtual network structure

e. multifocused grouping
status: correct (1.0)
correct: a
your answer: a
feedback: Correct.

5 Dave has hired Donna's company to process the payroll for his business, Tux and Tails. Donna will also be
preparing all the tax forms associated with a company that has hired employees. It can be said that Dave is
________ this process for his company.

a. Outsourcing
 b. reengineering

c. decentralizing

d. centralizing

e. a prospector strategy
status: correct (1.0)
correct: a
your answer: a
feedback: Correct.

Chapter-3

The reason for an organization's existence is referred to as its mission.

1 True

False
status: correct (1.0)
correct: true
your answer: true
feedback: Correct.

An organization's typical operative goals include performance, resource, market, and employee development goals

2 True

False
status: correct (1.0)
correct: true
your answer: true
feedback: Correct.

3 The Lightning Pharmaceutical Company recently began a new method for handling prescription purchases for its customers. It i
personnel are highly trained in the new prescription procedure and the business has seen a 50% increase in its pharmacy trans

a. internal process approach

b. low-cost leadership strategy

c. competitive advantage
 d. differentiation strategy

e. balanced scorecard approach

status: incorrect (0.0)
correct: c
your answer: a
feedback: Incorrect.

Company C provides job training programs for all of its employees. It offers a fast track to promotion for all interested workers an
is strongly interested and concerned about which one of the following?

a. Productivity

b. Innovation
4

c. Market goals

d. Operative goal achievement

e. Employee development
status: incorrect (0.0)
correct: e
your answer: a
feedback: Incorrect.

Who or what is noted for the development of a popular and effective model of competitive forces and strategies that is used by o

a. Raymond Miles

b. Michael E. Porter
5
c. Charles Snow

d. Nike

e. Apple
status: incorrect (0.0)
correct: b
your answer: a
feedback: Incorrect.
Chapter-4

An organizational ecosystem depicts the resource transactions, flows, and linkages that occur
among two or more organizations.
1
True

False
status: incorrect (0.0)
correct: false
your answer: true
feedback: Incorrect.

Coercive forces are the internal pressures exerted by the organization on itself to adopt
structures, technologies, and behaviors that are similar to other organizations.
2
True

False
status: incorrect (0.0)
correct: false
your answer: true
feedback: Incorrect.

The ________ focuses on organizational diversity and adaptation within a population of organizations.

a. organizational ecosystem

b. institutional perspective
3
c. institutional environment

d. population-ecology perspective

e. collaborative-network perspective
status: incorrect (0.0)
correct: d
your answer: a
feedback: Incorrect.

4 Alex has a small business operation, which manufactures and sells products that produce low voltage
electricity. He has found a reliable source of supply for the rare raw materials he needs for production. The
market seems to have a small, but growing interest in his products. It can be stated Alex has most likely
found a market ________.

a. variation
 b. niche

c. specialist

d. ecosystem

e. environment
status: incorrect (0.0)
correct: b
your answer: a
feedback: Incorrect.

Carmen owns and operates her business in Pittsburgh, Pennsylvania. She is very much aware of the
behavior of other organizations located in her area and attempts to conduct her business in a similar fashion.
Her customers and some other stakeholders suggested she should close her operations on Sundays.
Carmen is willing to comply to keep them content and appreciative of her business. Carmen is most likely
experiencing influence from her ________.

a. institutional environment

5
b. organizational ecosystem

c. collaborative network

d. supply chain

e. mimetic forces
status: correct (1.0)
correct: a
your answer: a
feedback: Correct.

QUESTION NO.2
Mattle Inc. is customizing its barbie dolls to cater the need of diverse customers.This is ______
survival niche strategy.
• specialist
• generalist
•interlocking directorships
• create lobby
Question no.3
Japanese approaches such as, TQM, Theory Z and kaizen followed by US counterparts fall under
which quadrant?
•Population ecology
• institutionalism
• Resource dependency
• collaboration
Question no.4
The giant company fails to cater the needs of emerging customers. To build this gap ____ pop up to
fill the void.
• large scale manufacturing
•multinational
• niche
• all of the above
Question no5
Jerome and his coworkers are working on a way to combat the company's loss of market share to
competitors. They will present their findings and recommendations to top management along with
contingency plans and alternative approaches. Jerome and his coworkers most likely comprise a(n)
________.
intelligence team
cooptation
task environment team
sector
Question no.23
Creativity is initiated to limit bureaucracy. New product or service lines are started. Company is
bouncing back and winning the trust of its stakeholders. All aspect belongs to which organizational
life cycle stage?
Formalization stage
Elaboration stage
Collective stage
Entrepreneurial stage
Question no.24
"The giant company fails to cater the emerging needs of the customers. To bridge this gap,
__________ pop up to fill the void. "
Large scale Manufacturing
Multinational
Niche
All of the above
Question no.25
"Steve's canvas tarp company receives 86.94% of its revenue from Stan's ""Luxury Boat Sales and
Service"" business. Steve recommends Stan's business to his customers and includes it in his own
organization's advertisements. Steve would be considered a(n) ________ of Stan's business."
direct competitor
contingency
stakeholders
QUESTION 11
Textile sector of Pakistan may be in threat due to influx of Chinese Products. If local players do not
adopt advanced technology, their businesses may suffer a lot. This concept refers to_____"
Environmental decline or competition
Vulnerability
Organizational Atrophy
None of the Above
QUESTION 12
Blockbuster Inc. which was the king of the video-store industry in the 1980s and 1990s has had
trouble adapting to the new world of video-on demand and digital downloading. Blockbuster is way
behind upstarts like Netflix in pay VOD delivery because managers had trouble giving up traditional
approach of renting out videos in stores and online. Mentioned example represents which of the
following?
Vulnerability
Organizational Atrophy
Both A & B
None of the Above
QUESTION 13
Sander's company has been dealing in the international market arena for years. The company has
recently located its fourth manufacturing facility in a foreign country. At the close of 2008, the
company's financial records revealed that 58% of its revenues were derived from foreign sales.
Sander's company is most likely at what stage of its international evolution?"
Global
National
International
Multinational
QUESTION 14
"Universities, appliance manufacturers, chemical companies are examples of"
Low-moderate uncertainty
Low uncertainty
High uncertainty
High-moderate uncertainty
According to Picasso, ""Every act of creation is first of all an act of __""."
Destruction
Development
Disaster
Investment
"The famous change management model (unfreeze, transformation, and refreeze) is coined by __"
Kurt Lewin
Peter Drucker
 Michael Porter
Henry Mintzberg
QUESTION 15
"Carmen owns and operates her business in Pittsburgh, Pennsylvania. She is very much aware of
the behavior of other organizations located in her area and attempts to conduct her business in a
similar fashion. Her customers and some other stakeholders suggested she should close her
operations on Sundays. Carmen is willing to comply to keep them content and appreciative of her
business. Carmen is most likely experiencing influence from her ________."
institutional environment
organizational ecosystem
collaborative network
supply chain

QUESTION NO. 19
Handicrafts making done at a small scale in Pakistan follows ________ production capacity and
________ structure.
Mass Level & Organic
Mass Level & Mechanistic
Unit Level & Mechanistic
Unit Level & Organic

9) Which of the following is not a source of individual resistance to change?

A) habit
B) security
C) fear of the unknown
D) inertia
E) economic factors
Q3
Ceramics industry in Pakistan falls under ____________ category
Capital Intensive
Labor Intensive
Both A & B
None of the Above

Q4
Assume that you and your three other team leaders are attending a meeting in
which the consultant is advising you to make certain corrective measures in the first
step of change management program. Which type of consultation is this?
Process consultation
Focus-group
one-to-one
one-to-many

Question 5
The hospital emergency room requires the paramedical staff to be ______ in variety and ____
in Analysability.
 High & High

High & Low

Low & High

Low & Low

Question 6
Rational decision-making approach ideally implies ______ decisions.

Programmed

Non-programmed

Rational

Non-rational

Question 13
What one of the following is considered as a determinant of organizational structure
instead of a dimension of organizational structure?

Organizational strategy

Centralization

Formalization

Complexity

Question 14
Assume that you are responsible to make a decision which should involve several
variables that need to be measured accurately with high precision on time. Which
type of organizational decision-making model you need to follow?
Management science approach
Carnegie Model
Incremental Decision Model
Garbage Can Model

Question 16
Assume that you are a departmental head where you recently found that some of
your team leaders need to develop their skills in practically dealing with macro level
issues of their respective teams. Which specific training or course you would advise
them to undertake at a business school?
 Organization Development
Organizational Behaviour
Human Resource Management
Organization Theory

Question 19
What do we mean by organizational slack?
The difference between the available and the required organizational
resources which could enable it to adjust itself in dealing with environmental
upheavals.
The difference between the organizational interests and the managerial
interests.
The difference between managerial expectations and an employee's
performance outcomes
The difference between positive and negative variance in terms of productivity.

Question 20
All of the following are characteristics of a decentralized organization except which
one?
Face-to-face communication
Few rules
A relaxed hierarchy
Emphasis on learning
Assume that your vice president is thinking about the choice of means through which he
could formulate certain actions for CM process. Which type of strategy he is working on?
Intervention strategy
Low-cost strategy
Differentiation strategy
Focus strategy

Question 23
Assume that you joined an organization as your first full-time employment after
graduation. One day you find yourself in an argument which is now leading towards
a serious conflict with your teammate. Which conflict-handling intention you should
not practice?
Avoiding
Competing
Compromising
Collaborating
Question 26
Which one of the following statements would be considered false in regards to the
concept of non-core technologies?
Non-core processes are conducted by HR departments.
Non-core technology is a department work process.
Accounting departments belong in the non-core technology group of an
organization.
Research and development does not belong in the non-core group of work
processes because this department is where ideas are transformed into new
products.
Question 27
"According to John P. Kotter CM model, ____ is the first error due to which 70 to 80
percent change transformation efforts fail."
Not creating enough sense of urgency
Not creating a guiding coalition
Creating enough sense of urgency
Creating a guiding coalition

Question 29
"Japanese approaches such as; TQM, Theory Z and Kaizen followed by US
Counterparts falls under ________ quadrant. "
Population Ecology
Institutionalism
Resource Dependency
Collaboration

Question 30
"A departmental manager is tactfully trying to take the union leader on his side
because he is resisting the change program. The aim is not to seek a better solution
from him rather, to obtain his endorsement for the change. The manager is using
____ tactic to deal with the resistance to change program."
Education and communication
Co-optation
Coersion
Develop positive LMX relationship

Question 35
"In OT, the dominant coalition is generally referred to_____"
a group of people who are involved in grapevine.
a group of people who spread negative word of mouth.
 "a group of people who has the ""power to influence the outcomes of
decisions"""
a group of people who resist organizational change initiatives.

Question 36
"A small team leader says ""Let's get the ball rolling..."" He is trying to _____ towards
a change activity."
Serve as a change agent
Serve as a driving force
Stimulate his team members for resistance
Convince his team members

Question 37
The frequency of unexpected situations and novel events occur when departmental
activities are performed with HIGH Analysability
TRUE
FALSE

Question 39
"According to the paradigm shift model of change management, 'D' refers to ____"
Destruction
Development
Disaster
Dissatisfaction

Question 40
The traditional supply chain of any automobile company follows _________
production capacity and __________ design.
Mass & Mechanistic
Mass & Organic
Unit Level & Organic
None of the Above

21
"Corporate strategy deals with getting a competitive advantage, whereas ___ deals with how to earn
money while following that chosen strategy:"
Sustainable competitive advantage
Mission
Organizational goals
Business model
23
"Since managers have substantial influence over structural decisions due to their vested interests,
the structural decisions are __."
Rational
Not rational
Focused
Impractical
24
The employees of Jones and Smith interact together to efficiently and effectively produce the
company's product and ensure the organization is achieving its stated purpose and goals. It can be
concluded that Jones and Smith would be considered a(n) ____.
organization
stakeholder's paradise
bureaucratic operation
professional bureaucracy
25
"When financial sector collapses, it gives a __ shock to its relevant firms."
Economic
Technological
Competitive
Social
26
"Health care organizations, universities, and banks are most likely classed as which one of the
following?"
Manufacturing technology organizations
Product and service organizations
Service technology organizations
Flexible manufacturing systems
27
Which one of the following is not an individual source of resistance to change in organization?
Habit
Job security
Structural inertia
Fear of unknown

Who or what is noted for the development of a popular and effective model of competitive
forces and strategies that is used by organizations for strategy formulation?
 Raymond Miles
*Michael E. Porter
Charles Snow
Nike

The Carnall's (1990) cycle of coping suggests five stages of individual's reactions towards
change. Stage 4 is ____
Denial
Defence
Discarding
*Adaptation

Tesla Inc. for its electric cars follows ____________ production capacity and __________
structure.
*Unit Level & Organic
Mass & Mechanistic
Continuous Process & Organic
All of the above (Confusion A,B)

Which one of the following statements is not applicable to a global matrix structure?
It works best when pressures for decision-making balances the interests of
product standardization and geographic localization.
It is most optimal when coordination to share resources is important.
*Companies that use this are those with mature product lines and stable
technologies.
Geographic distances for communications are greater.

All of the following are characteristics of a decentralized organization except which one?
Face-to-face communication
*Few rules
A relaxed hierarchy
Emphasis on learning

Which one of the following step is not included in the problem identification process of
rational decision-making approach?
*Scanning the environment in which the decision is to be made
 Clearly define the problem for which the decision is to be made
Clearly highlight the core objectives to be achieved after the decision is
implemented
Develop multiple options using divergent thinking skills

"According to John P. Kotter CM model, ____ is the first error due to which 70 to 80 percent
change transformation efforts fail."
*Not creating enough sense of urgency
Not creating a guiding coalition
Creating enough sense of urgency
Creating a guiding coalition

The company is compelled to follow the protocols laid down by the regulatory body. This
concept refers to___________.
Generalist Strategy
*Normative
Mimic
Coercion
"A small team leader says ""Let's get the ball rolling..."" He is trying to _____ towards a
change activity."
*Serve as a change agent
Serve as a driving force
Stimulate his team members for resistance
Convince his team members (Confusion)

Which one of the following statements would be considered false in regards to the concept of
non-core technologies?
Non-core processes are conducted by HR departments.
Non-core technology is a department work process.
Accounting departments belong in the non-core technology group of an
organization.
*Research and development does not belong in the non-core group of work
processes because this department is where ideas are transformed into new products.

Steve's canvas tarp company receives 86.94% of its revenue from Stan's ""Luxury Boat Sales
and Service"" business. Steve recommends Stan's business to his customers and includes it
in his own organization's advertisements. Steve would be considered a(n) ________ of Stan's
business."
direct competitor
 contingency
*stakeholder
organizational contributor

Denial occurs despite signs of deteriorating performance. Leaders may try to persuade
employees of all is well. Explains which of the following?
Crises stage
*Inaction stage
Faulty Action stage
Blind stages

A departmental manager is tactfully trying to take the union leader on his side because he is
resisting the change program. The aim is not to seek a better solution from him rather, to
obtain his endorsement for the change. The manager is using ____ tactic to deal with the
resistance to change program."
Education and communication
*Co-optation
Coersion
Develop positive LMX relationship

"Internal and external change that threatens long-term survival and may require the
organization to tighten up. The organization may have excess personnel, cumbersome
procedures, or lack of harmony with customers. The prompt action is to seek good
information in terms of Employee /Customer Survey. Describe which stage?"
Faulty Action stage
*Crises stage
Dissolution stage
Blind stage

Handicrafts making done at a small scale in Pakistan follows ________ production capacity
and ________ structure.
Mass Level & Organic
Mass Level & Mechanistic
Unit Level & Mechanistic
*Unit Level & Organic

"The giant company fails to cater the emerging needs of the customers. To bridge this gap,
__________ pop up to fill the void. "
 Large scale Manufacturing
Multinational
*Niche
All of the above

According to Picasso, ""Every act of creation is first of all an act of ______""."

*Destruction
Development
Disaster
Investment

"After a successful implementation of an ERP system, the employees are not getting
appropriate and instant technological assistance for the technical problems they are facing.
According to Kurt Lewin, this seems to be a serious problem of _____ phase of his model."
Unfreeze
Transformation
*Refreeze
Technological support

"When financial sector collapses, it gives a ______ shock to its relevant firms."
*Economic
Technological
Competitive
Social

Assume that your vice president is thinking about the choice of means through which he
could formulate certain actions for CM process. Which type of strategy he is working on?
Intervention strategy
Low-cost strategy
Differentiation strategy
*Focus strategy

Employees who dislike change initiatives generally tend to ______ the change.
Accept
*Resist
Adapt
Support
An organization with the characteristics of centralized decision-making, stricter hierarchy,
and more control and coordination from the top levels of the organization is likely to have a
________."
high uncertainty avoidance
stable power avoidance
*high power distance
low uncertainty avoidance

Alex has a small business operation, which manufactures and sells products that produce
low voltage electricity. He has found a reliable source of supply for the rare raw materials he
needs for production. The market seems to have a small, but growing interest in his
products. It can be stated Alex has most likely found a market ________."
variation
*niche
specialist
ecosystem

Creativity is initiated to limit bureaucracy. New product or service lines are started. Company
is bouncing back and winning the trust of its stakeholders. All aspect belongs to which
organizational life cycle stage?
Formalization stage
Elaboration stage
Collective stage
*Entrepreneurial stage

Rational decision-making approach ideally implies ______ decisions.

Programmed
Non-programmed
*Rational
Non-rational

The solution phase of the rational decision-making approach does not include ____.
Develop multiple options using divergent thinking skills
Clearly highlight the core objectives to be achieved after the decision is
implemented
*Choosing the best option to solve the problem using convergent thinking
skills
 Implementing the chosen option while being within organizational capacity

The traditional supply chain of any automobile company follows _________ production
capacity and __________ design.
*Mass & Mechanistic
Mass & Organic
Unit Level & Organic
None of the Above

In which one of the following environment sectors would the increasing Hispanic population
be most likely to be placed?
*Economic conditions sector
Technology sector
Sociocultural sector
Government sector

The organization has a responsibility to help displaced/ laid off workers to cope with the loss
of their jobs and get reestablished in the job market is known as?
Communicate more not less
Help survivors thrive
*Provide assistance to displaced workers
All of the above

The survival strategies followed by advocates of Resource Dependency includes;

Alter interdependent relationships
Create Joint Ventures only
*Both A & B
Isomorphism

The organizations that are willing to create their monopoly in the market follows _______
approach.
*Institutionalism
Zero sum approach
Population Ecology
Collaboration
What one of the following is considered as a dimension of organizational structure instead of
a determinant of organizational structure?
Strategy
Organization size
*Centralization
Environment

Forces for change include:

Technology
*All of the given options
Competitive environment
Social trends

_____ decisions are taken in a crisis situation.

Programmed
Non-programmed
*Rational
Non-rational

The ________ focuses on organizational diversity and adaptation within a population of

organizations.
organizational ecosystem
institutional perspective
institutional environment
*population-ecology perspective

The organization has suffered irreversible damage and no strategy can help it to thrive again
in the right direction.
*Dissolution stage
Inaction stage
Faulty stage
Blind stage

"Assume that a manager threatens her staff by saying that they will be transferred to other
departments, they will receive very poor recommendations from her and they will not be
considered for next due promotion etc. Which tactic she was using to deal with the
resistance to change?"
Education and communication
 *Coersion
Building commitment and support
Develop positive LMX relationship

"The creative and technically oriented owners are confronted with management/
administrative issues, but they may prefer to focus their energies on inventing new products
and services. Illustration demonstrates which of the following."
Collectivity stage
*Formalization stage
Elaboration stage
Entrepreneurial stage

The employees of Jones and Smith interact together to efficiently and effectively produce the
company's product and ensure the organization is achieving its stated purpose and goals. It
can be concluded that Jones and Smith would be considered a(n) ________.
*organization
stakeholder's paradise
bureaucratic operation
professional bureaucracy

What one of the following is considered as a determinant of organizational structure instead

of a dimension of organizational structure?
Organizational strategy
Centralization
*Formalization
Complexity