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Exam Questions 220-1002

CompTIA A+ Certification Exam: Core 2

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NEW QUESTION 1
A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom.
Which of the following needs to be adjusted on the workstation to fix the issue?

A. Date and time

B. UEFI boot mode
C. Logon times
D. User access control

Answer: A

NEW QUESTION 2
A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter “J” assigned only to the drive. Which of the following types of partitioning
should be performed to give the customer full use of the 3 TB drive?

A. GPT
B. Dynamic
C. Basic
D. Extended

Answer: A

NEW QUESTION 3
A technician is installing a private PC in a public workspace. Which of the following password practices should the technician implement on the PC to secure
network access?

A. Remove the guest account from the administrators group

B. Disable single sign-on
C. Issue a default strong password for all users
D. Require authentication on wake-up

Answer: D

NEW QUESTION 4
An employee contacts the help desk because the battery in a company-provided smartphone lasts only a short period of time when the worker is in the office.
Which of the following would MOST likely reduce this
symptom? (Select TWO).

A. Close applications when tasks are completed.

B. Increase the time to dim the screen automatically.
C. Increase the frequency for syncing corporate email.
D. Set the smartphone display to maximum brightness.
E. Connect to the office WiFi network automatically.
F. Disable 802.11ac and use mobile data exclusively.

Answer: AE

NEW QUESTION 5
A technician has identified malware on a user’s system. Which of the following should the technician do NEXT according to malware removal best practices?

A. Enable System Restore and create a restore point so no data is lost

B. Educate the user about how to avoid malware in the future
C. Update the antivirus software and run a full system scan
D. Move the infected system to a lab with no network connectivity

Answer: D

NEW QUESTION 6
A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and
16GB of hard drive space with a 1,7GHz processor.
Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?

A. Windows 7
B. Windows 8
C. Windows 8.1
D. Windows 10

Answer: A

NEW QUESTION 7
A user is attempting to install an application and receives an error stating there is not enough space to install the application. Which of the following did the user
overlook?

A. Installation method
B. System requirements

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C. OS compatibility
D. File permissions

Answer: B

NEW QUESTION 8
A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while providing at least one hour of uptime in case of extreme
weather conditions. Which of the following should a technician recommend?

A. Uninterruptible power supply

B. Surge protector
C. Power strip
D. Power distribution unit

Answer: A

NEW QUESTION 9
Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?

A. 2GB
B. 4GB
C. 8GB
D. 16GB

Answer: B

NEW QUESTION 10
Ann, an end user, is working with highly regulated data and often notices the high volume of traffic in her work area. Ann requests help with limiting the exposure of
data as people walk by.
Which of the following security measures should be used?

A. Biometric device
B. Common access card
C. Cable lock
D. Privacy screen
E. Mantrap

Answer: D

NEW QUESTION 10
Which of the following Windows OS technologies is used to store remote data accessed via a WAN connection on local servers for user access?

A. BranchCache
B. Swap partition
C. Domain access
D. Proxy server

Answer: A

NEW QUESTION 15
A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the
ntuser.dat file, but It does not appear in the user's profile directory. Which of the following Control Panel utilities should the technician use to correct this?

A. Folder Options
B. Sync Center
C. Display Settings
D. User Accounts

Answer: A

NEW QUESTION 18
Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the
system?

A. Local Administrator
B. Standard User
C. Power User
D. Guest User

Answer: D

NEW QUESTION 20
A user calls a technician to report issues when logging in to a vendor’s website. The technician is able to log in successfully before going to the office. However,
the technician is unable to log in when in the user’s office. The user also informs the technician of strange pop-up notifications. Which of the following are the
MOST likely causes of these issues? (Choose two.)

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A. System files have been deleted

B. Proxy settings are configured improperly
C. The OS has been updated recently
D. There are disabled services on the vendor website
E. Program file permissions have changed recently
F. There is a rogue anti-malware program

Answer: BF

NEW QUESTION 23
Ann, a user, has purchased a new Android phone and is attempting to access a public hot-spot. When she gets a message indicating the page cannot be
displayed. She notices there is a “?” in the radio icon in the toolbar.
She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance. Which of the
following is the MOST likely issue Ann is experiencing?

A. There is unauthenticated wireless connectivity

B. She has exceeded the data allowance
C. The phone is only 3G capable
D. It is an unrooted phone
E. The SIM card was not activated
F. A data plan was not purchased

Answer: A

NEW QUESTION 26
A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby
company is connecting and using the wireless connection without permission. If the small business requires that the network remain open, which of the following
configuration settings should be changed to address these concerns?

A. Default SSID
B. MAC filtering
C. Power levels
D. Content filtering
E. Firewall

Answer: C

NEW QUESTION 27
Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?

A. SSO
B. Permission propagation
C. Inheritance
D. MFA

Answer: A

NEW QUESTION 30
Which of the following is a reason to use WEP over WPA?

A. Device compatibility
B. Increased security
C. TACACS
D. Multifactor authentication

Answer: B

NEW QUESTION 34
Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation
process?

A. Driver detection
B. Metro interface
C. Account control
D. PXE installation

Answer: A

NEW QUESTION 39
A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

A. Reinstall the application

B. Roll back the application to the earlier version
C. Clear the application cache
D. Update the OS of the smartphones

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Answer: D

NEW QUESTION 44
A company has just experienced a data breach that affected all mobile devices. Which of the following would BEST secure access to users' mobile devices?
(Select TWO).

A. Full device encryption

B. Remote backup application
C. SSO authentication
D. Device profiles update
E. OS security updates
F. Biometric authentication

Answer: AF

NEW QUESTION 48
A wireless access point is going to be configured in a small office located in a crowded building. Which of the following should the installation technician perform to
increase the security of the wireless network? (Select two.)

A. Reduce the transmit power

B. Reduce the channel availably
C. Disable the DHCP server
D. Enable QoS management
E. Disable the SSID broadcast
F. Implement WPA encryption

Answer: AE

NEW QUESTION 51
A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will
need to be addressed in the project. The team is in the process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to
complete it and move to the next stage.
Which of the following would the project team MOST likely add to the SOW?

A. Risk analysis
B. Plan to change
C. Backout plan
D. Change board approvals

Answer: C

NEW QUESTION 52
Which of the following is considered government-regulated data?

A. PII
B. End-user license agreement
C. Digital Millennium Copyright Act
D. DRM

Answer: A

NEW QUESTION 53
A technician is troubleshooting a printer issue on a Windows computer and wants to disable the printer to test a theory. Which of the following should the
technician use to accomplish this?

A. Devices and Printers

B. Sync Center
C. Device Manger
D. Power Options

Answer: C

NEW QUESTION 56
A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network
administrator is developing documentation based on best practices for applying updates to end users’ computers. The network administrator must create the
process documentation needed to submit back to the security administrator for approval. Which of the following process documents would the network
administrator MOST likely create? (Choose two.)

A. Risk analysis
B. End-user acceptance
C. Backout plan
D. Plan for change
E. Business processes
F. Request for proposal

Answer: CD

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NEW QUESTION 58
A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet
pages’ load slowly or not at all, CPU performance is normal, and the local router can successfully ping.
The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?

A. Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
C. Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
D. Send a test email, open a command prompt to check the file system, and empty the browser cache

Answer: B

NEW QUESTION 60
In which of the following file extension types would a user expect to see the command. “net use T:\
\server\files’?

A. .bat
B. .vbs
C. .js
D. .py

Answer: A

NEW QUESTION 65
A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The malware then uses elevated credentials to infect all
other PCs at the site. Management asks the IT staff to take action to prevent this from reoccurring. Which of the following would BEST accomplish this goal?

A. Use an antivirus product capable of performing heuristic analysis

B. Use a host-based intrusion detection system on each computer
C. Disallow the password caching of accounts in the administrators group
D. Install a UTM in between PC endpoints to monitor for suspicious traffic
E. Log all failed login attempts to the PCs and report them to a central server

Answer: D

NEW QUESTION 68
Which of the following is the memory limitation of a 32-bit OS?

A. 16MB
B. 2048MB
C. 4GB
D. 1024GB
E. 2TB
F. 8TB

Answer: C

NEW QUESTION 70
Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server.
Joe has verified he is connected to the Internet.
Which of the following would explain why Joe cannot access his personal shares?

A. An IP conflict is present
B. A corporate VPN is enabled
C. A firewall exception must be set
D. HomeGroup must be enabled

Answer: C

NEW QUESTION 73
A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break
just after the call comes in. Which of the following is the BEST choice for the technician to make?

A. Politely ask the user to call back

B. Ask another technician to take the call
C. Troubleshoot the issue for the user
D. Input the issue as a ticket and escalate to Tier 2
E. Put the user on hold and troubleshoot after the scheduled break

Answer: B

NEW QUESTION 78
A network administrator needs to be able to securely connect to a local router from within the office. Which of the following protocols should the administrator
ensure is enabled on the router?

A. RDP
B. SSH

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C. TFTP
D. HTTP

Answer: B

NEW QUESTION 82
Which of the following technologies can be utilized in a wireless network environment to provide secure SSO access for WiFi and network resources?

A. WPA2
B. AES
C. MAC filtering
D. RADIUS
E. WPS

Answer: D

NEW QUESTION 85
A user’s computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will
remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT?

A. Preserve data integrity

B. Identify violations of acceptable use
C. Collect evidence of illegal activity
D. Report through proper channels

Answer: A

NEW QUESTION 87
A small business has an open WiFi network for employees but does not want customers to connect to the access point. A technician has been dispatched to
address the business’s concerns. Which of the following configuration settings should the technician change to satisfy the requirements of the business? (Select
two.)

A. Default SSID
B. MAC filtering
C. NAT
D. QoS
E. Signal strength
F. Encryption

Answer: BE

NEW QUESTION 90
A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The users currently have Windows 8 and want to
upgrade to Windows 10.
Which of the following installation methods would the technician MOST likely use to accomplish this quickly?

A. Unattended installation
B. Remote network installation
C. In-place upgrade
D. Clean installation

Answer: A

NEW QUESTION 94
Which of the following devices provides protection against brownouts?

A. battery backup
B. surge suppressor
C. rack grounding
D. line conditioner

Answer: A

NEW QUESTION 96
Joe, a user, reports that several of his colleagues have received a suspicious email from his account that he did not send. A technician asks one of the colleagues
to forward the email for inspection. After ruling out spoofing, the technician verifies the email originated from the corporate email server.
Which of the following is the FIRST step the technician should take to correct this issue?

A. See if Joe’s email address has been blacklisted

B. Change the password on Joe’s email account
C. Update the antivirus and perform a full scan on the PC
D. Isolate Joe’s computer from the network

Answer: D

NEW QUESTION 97

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When a user browses to a favorite website on a Windows laptop, a different website opens. A technician installs an additional web browser, but it also opens to the
same unfamiliar site. The technician resets the web browser settings back to default, but the issue persists. Which of the following troubleshooting steps should the
technician complete NEXT?

A. Change the browser’s home page

B. Check the Windows host file
C. Update the default web browser
D. Restore Windows to a previous date

Answer: B

NEW QUESTION 101

A technician logs on to a Linux computer and runs the following command: ps -aux | grep vi
Which of the following MOST accurately describes the effect of the command?

A. It kills any running programs starting with the letters vi.

B. It opens a list of directories that start with the letters vi.
C. It creates a new file named grep in the current working directory.
D. If finds a list of processes running a text editor.

Answer: D

NEW QUESTION 103

Which of the following BEST describes the purpose of an ESD mat?

A. Protects against accidental static discharge

B. Protects against dust/dirt contamination
C. Protects against accidental scratches
D. Protects against accidental water damage

Answer: A

NEW QUESTION 104

A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices
responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician
checks the properties for each device in Device Manager, and the hard disk and the standard AHC11.0 serial ATA controller both indicate the following message:
This device is working properly. Which of the following should the technician attempt that will MOST likely resolve the performance issue?

A. Roll back the OS upgrad

B. Continue using the older version of Windows.
C. Reset the PC to its factory conditions Perform the OS upgrade again.
D. Update the SATA controller driver from the manufacturer's website.
E. Perform a full backup and replace the hard drive.

Answer: D

NEW QUESTION 109

Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly
concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.
Which of the following should the technician do?

A. Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot
B. Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one
C. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time
D. Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved

Answer: C

NEW QUESTION 113

A manager requests remote access to a server after hours and on weekends to check data. The manager insists on using the server. Before granting the access,
which of the following is the MOST important step a technician can take to protect against possible infection?

A. Create a policy to remove Internet access from the server during off hours
B. Set the local antivirus software on the server to update and scan daily
C. Ensure the server is patched with the latest security updates
D. Educate the manager on safe Internet browsing practices

Answer: C

NEW QUESTION 115

A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new
applications were installed since the update, but the device still has poor standby time even after the update is removed. Which of the following is the MOST likely
cause of the issue?

A. Zero-day malware
B. Safari code injection
C. OS corruption

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D. Overheating
E. Time sync failure

Answer: D

NEW QUESTION 119

A network administrator has noticed unusual activity with a user’s login credentials on the network. The user is attempting multiple simultaneous login across the
network, some of which are attempting to access workstations and servers to which the user does not have access.
Which of the following should the network administrator do NEXT?

A. Delete the user’s AD account.

B. Decrease the user’s AD privileges.
C. Disable the user’s AD account.
D. Reset the password on the user’s AD account.

Answer: C

NEW QUESTION 121

After a security audit, a technician is tasked with implementing new measures to help secure company workstations. The new policy states that all workstations
must be signed off at night, a password is necessary to boot the computer, and encryption must be enabled. Which of the following features should the technician
implement to BEST meet these requirements? (Choose three.)

A. Screen locks
B. Screensaver passwords
C. UEFI passwords
D. Login time restrictions
E. Strong passwords
F. Multifactor authentication
G. BitLocker
H. Credential Manager
I. Smart card
J. Biometric authentication

Answer: ABG

NEW QUESTION 123

Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server
backups will be saved locally to NAS.
Which of the following can Joe do to ensure the backups will work if needed?

A. Frequently restore the servers from backup files and test them
B. Configure the backups to restore to virtual machines for quick recovery
C. Set up scripts that automatically rerun failed backup jobs
D. Set up alerts to let administrators know when backups fail
E. Store copies of the backups off-side in a secure datacenter

Answer: D

NEW QUESTION 128

A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy
server. Which of the following Control Panel utilities should the technician use to configure the setting?

A. Internet Options – Advanced

B. Internet Options – Connections
C. Internet Options – Security
D. Internet Options – Content
E. Internet Options – Privacy

Answer: B

NEW QUESTION 129

A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse
or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?

A. Roll back updates

B. Disable the Windows Update service
C. Check for updates
D. Restore hidden updates

Answer: A

NEW QUESTION 131

A network administrator notifies a technician that the company is experiencing a DDoS attack. Several internal Windows PCs are the source of the traffic. The
network administrator gives the technician the Windows computer names and states they be scanned and cleaned immediately. With which of the following types
of infections are the PCs MOST likely infected? (Select two.)

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A. Spyware
B. Zombies
C. Virus
D. Ransomware
E. Worm
F. Botnet

Answer: BE

NEW QUESTION 136

A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the
weather has been bad. The technician notices missing time slots in the event log.
Which of the following should the technician replace to prevent these issues in the future?

A. System memory
B. Surge protector
C. Hard drives
D. Battery backup

Answer: D

NEW QUESTION 139

A user Is unable to access a network share out can access email. A technician has confirmed the user has the appropriate permissions to access the share. Which
of the following commands should the technician use FIRST?

A. ping
B. nslooking
C. net use
D. ipconfig

Answer: B

NEW QUESTION 144

Joe. an end user, just changed his network password A pop-up box appears a few minutes later, prompting him to enter his password. Joe enters his new network
password and is able to continue working. A few minutes later, the same pop-up box appears again, asking him to enter his network password. Which of the
following Control Panel utilities can Joe use to help with this situation?

A. Credential Manager
B. Network and Sharing Center
C. Security and Maintenance
D. Troubleshooting

Answer: A

NEW QUESTION 147

A technician is called to troubleshoot a user's Windows workstation that fails to boot. The user reports that, after updating the workstation's graphics driver to a
beta version, the machine gives a "Stop" error on every boot Which of the following should the technician complete to resolve the issue?

A. Boot the workstation in safe mode and disable the graphics driver system tray menu
B. Boot the workstation in safe mode with networking and install the latest stable graphics driver.
C. Boot the workstation in safe mode and disable Windows driver signing requirements
D. Boot the workstation in safe mode with Command Prompt and enable Driver Verifier with standard settings

Answer: A

NEW QUESTION 148

Ann, an employee at a company, calls the help disk to report issues logging on to a vendor’s website. Joe, the technician, is able to log in successfully with his
credentials before going to Ann’s office. However, when he attempts to log in from Ann’s office, Joe experiences the same issue. Ann asks Joe questions about
the new software installed on the laptop from the pop-up notification.
Which of the following are the NEXT steps Joe should take to resolve the issue? (Select two.)

A. Ask Ann for her credentials to verify and log on to the vendor’s website from Ann’s laptop
B. Verify Ann’s laptop has the correct browser settings
C. Check all browser cached files on Ann’s laptop and log on to another vendor’s website
D. Attempt to log on to another vendor’s website from Ann’s laptop
E. Ask Ann about the notification and review the installed programs
F. Reinstall the browser, reboot the laptop, and check the vendor’s website again

Answer: CE

NEW QUESTION 150

A technician accessed a network share from a computer joined to workgroup. The technician logged in as “user1” and directed the computer to save the
username and password. Several weeks later, the technician wants to log in to this network share using the administrator account. The computer does not prompt
for a username and password, but it automatically logs in to the network share under the “user1” account. Which of the following would allow the technician to log
in using the “administrator” username?

A. Use the command: net use Z: \\fileserver\share

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B. Go to the Sync Center and disable the offline files feature.

C. Delete the “user” account for the network share in Credential Manager.
D. Join the computer and file server to a domain and delegate administrator rights to “user1”.
E. Use the Advanced Sharing options in the Network and Sharing Center and enable “turn on network discovery”.

Answer: A

NEW QUESTION 151

Company policy states that users must secure their laptops before leaving the office for the evening Which of the following physical security measures should be
used?

A. Cable lock
B. Windows key + L
C. Smart card removal
D. Key fob
E. BIOS password

Answer: A

NEW QUESTION 152

A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connection and ensure that
employees cannot applications or personal emails. Which of the following would the technician MOST likely configure on the network device to accommodate the
SOHO user’s request? (Select TWO)

A. MAC filtering
B. Default SSID
C. Ratio power levels
D. Content filtering
E. Physical security

Answer: BE

NEW QUESTION 156

Which of the following is the MOST secure wireless security protocol?

A. AES
B. WPA
C. WPA2
D. WEP

Answer: A

NEW QUESTION 159

Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation. Which of the following best practices is
MOST important to document throughout the process to maintain integrity of the findings?

A. Acceptable use policy violations

B. Server configuration
C. Chain of custody
D. Data loss incidents

Answer: C

NEW QUESTION 162

A user’s mobile device is losing its battery change very quickly. The user report charge at 9:00 a.m. but has 22% battery by 1:00 p.m. The user has installed
several applications, and the phone is relatively new, high-end phon. The user claims most of the usage involves checking emails for a few minutes three or four
times per hours. Windows of the following should a technician perform FIRST to diagnose the issue properly?

A. Check the application and their resources usage.

B. Order a replacement battery and see if the phone maintain its charge.
C. Configure the email software to work on a fetch schedule instead of the push setting
D. Wipe the phone screen brightness to 30%.
E. Uninstall all the applications on the phone and see if the battery issues remain.

Answer: A

NEW QUESTION 163

A user's computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus
scans the drive with another computer. The scan does not identify any viruses Which of the following is MOST likely the problem?

A. Rootkit
B. Zero-day malware
C. Rogue antivirus
D. Old virus definitions

Answer: D

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NEW QUESTION 166

A network administrator has noticed unusual activity with a user's login credentials on the network. The user is attempting multiple simultaneous logins across the
network, some of which are attempting to access workstations and servers to which the user does not have access Which of the following should the network
administrator do NEXT?

A. Delete the user's AD account

B. Decrease the user's AD privileges
C. Disable the user's AD account
D. Reset the password on the user's AD account

Answer: A

NEW QUESTION 167

A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician
use?

A. Component Services
B. System Configuration
C. Security Policy
D. Local Users and Groups

Answer: D

NEW QUESTION 169

A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance
on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?

A. Activate real-time protection on both antivirus software programs

B. Uninstall one antivirus software program and install a different one
C. Run OS updates
D. Enable the quarantine feature on both antivirus software programs
E. Remove the user-installed antivirus software

Answer: E

NEW QUESTION 171

Joe, a customer, calls a technician to report a remote computer is demonstrating erratic behavior while he is working on it. The technician verifies the files and
directories. Joe is working on locally cannot be opened in any application, and the computer is running extremely slow. Which of the following is the MOST likely
cause of this issue?

A. Files disappearing
B. File permission changes
C. Application crash
D. Too many startup items

Answer: D

NEW QUESTION 174

A new business will be using credit cards in a physical location as well as its web presence. Which of the following does the business need?

A. PHI certification
B. PCI compliance
C. POTS implementation
D. PII filtering

Answer: B

NEW QUESTION 179

A MAC user’s operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously
stored on the MAC. Which of the following built-in utilities should be used?

A. Time Machine
B. Snapshot
C. System Restore
D. Boot Camp

Answer: A

NEW QUESTION 184

A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician
use?

A. System
B. Display
C. Folder Options
D. Indexing Options

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Answer: C

NEW QUESTION 189

......

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