Overview

“UPS Enables Global Commerce by

“Synchronize Commerce” integrating the three flows of supply chain -
Goods, Information and Funds - with its
UPS E-commerce Solutions end-to-end e-commerce solutions”

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UPS E-commerce solutions

About UPS Worldwide Facts About UPS in Asia Pacific

•Asia Pacific Headquarters: Singapore
• Founded in Seattle, WA in 1907 •Employees: 2,600
• 359,000 employees •Facilities: 66
• 2002 revenue of $31 Billion •Vehicles: 900
•125 flights in Asia
• Service to, from, and between 207
countries •14 Air Gateways

• 153,000 vehicles, 612 aircrafts

• 13.6 million packages delivered each
day…over 97% are durables (non-
paper) / commercial goods

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UPS E-commerce solutions UPS E-commerce solutions
Serving more than 200 Countries & Territories UPS “Synchronize the World of Commerce”
Worldwide
Embargoed Countries :
Canada Afghanistan, Angola, Cuba,
United States
Americas Region
Iran, Iraq, Libya, Sudan, • UPS connects buyers and sellers
Europe Region
North Korea, Yugoslavia around the world with its seamless
Asia
supply chain

Canada
Europe – Goods: freight and transportation
Region
of packages
U.S. – Information: inventory management,
Asia warehousing, shipping, tracking, etc.
– Funds: capital financing
Americas
Region

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UPS E-commerce solutions UPS E-commerce solutions

UPS Reinvented Itself for the Digital Economy UPS Reinvented Itself for the Digital
Economy
z A leader in moving goods for 95 years, UPS has
morphed into a commerce conglomerate.
UPS.com used for 3.3 million daily tracking requests
 IT investment of US$12 billion over the last decade
 Largest DB2 database in the world Ship 55% of all Internet goods
 Over 130,000 hand held computers (DIAD)
More than 700,000 UPS e-commerce solutions in use
 World’s largest cellular network
 Enables delivery of 13.5 million packages a day to More than 10 billion electronic transactions per year
over 200 countries and territories
 11 million packages are delivered through online transactions

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UPS E-commerce solutions UPS E-commerce solutions
 Global Supply Chains Are Being Transformed ... UPS Offers a Suite of Technology Solutions

End
Supplier Manufacturer Distributor Retailer
Consumer

Information
Goods
Funds

Manufacturer End
Supplier Retailer Consumer
Distributor

…into pull value chains

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UPS E-commerce solutions UPS E-commerce solutions

An Overview of the Shipment Processing Cycle

Origin Package Destination

Center Hub Package Center

“ UPS is a technology Scans the

package and
Scan and sort
using Maxicode
Scans the
package and
leader which helps loads vehicle
Use of overhead
and automated
diverters
loads the delivery
vehicle

customers’ shape the future scanning devices

and hand held
Use of overhead
scanning devices
devices and hand held
of their businesses.” devices

Package Pickup
(Internet
UPS Package Package
Shipping,
Information Delivery
WorldShip, EDI
Customers) Repository
DIAD, hand held
devices

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UPS E-commerce solutions UPS E-commerce solutions
 From Client to Customized to Customizable UPS OnLine® Tools
UPS Shipping Systems
UPS OnLine Tools UPS OnLine® Tools are a suite of
• OnLine WorldShip
• Tracking flexible and integrable XML
• UPS CampusShip (Jan 2004
onwards) • Signature Tracking based products that streamline
• Rating & Service Selection and simplify logistical
EDI • Time-in-Transit challenges for UPS customers
www.ups.com • Address Validation through electronic solutions
• Signature Tracking • Shipping
developed by UPS.
• Internet Shipping

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UPS E-commerce solutions UPS E-commerce solutions

Transportation is a Key Process That Supports Transportation Begins at Order Entry

Many Others

¾Select service
Enterprise Enterprise
¾Rate and validate
Order
Order Order
Order
Manufacturing
¾Tracking
Manufacturing Manufacturing
Manufacturing
Fulfillment
Fulfillment Process
Process
Fulfillment
Fulfillment
Process
Process

Customers
Process
Process Delivered Orders
Customers

Process
Process
Inbound supply
Delivered Orders Inbound supply
¾Reference number tracking

Suppliers
Suppliers

Accounting / Billing Accounting /¾Time

Billing in transit

Fcst Rqmnts
Fcst Rqmnts Returns & Repairs Customer Returns Returns & Repairs Customer Returns

Order
Order Order
Order
Procurement
Procurement entry
entry Procurement
Procurement entry
entry
Customer Orders Customer Orders
Purchase Reqs Process
Process
Purchase Reqs Process
Process
Customer
Customer Customer
Customer
Service
Service Service
Service

Settlements Verify Inventory Settlements Settlements Verify Inventory Settlements

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UPS E-commerce solutions UPS E-commerce solutions
 Service Selection Options Improve
Customer Satisfaction Proof of Delivery Can Enhance Cash Flow

¾Signature Tracking
-Enterprise
Proof of delivery
Order
Order
Manufacturing
Manufacturing
Process
Fulfillment
Fulfillment
Process

Customers
Process
Process Delivered Orders
Inbound supply

Suppliers
Accounting
Accounting // Billing
Billing

Fcst Rqmnts
Returns & Repairs Customer Returns

Order
Order
Procurement
Procurement entry
entry Customer Orders
Purchase Reqs Process
Process Customer
Customer
Service
Service

Settlements Verify Inventory Settlements

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UPS E-commerce solutions UPS E-commerce solutions

UPS Signature Tracking

First in the Industry

DProof of Delivery (P.O.D.) with
digital signature image

DFull Delivery Address

DC.O.D, information

DReference Number Information

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UPS E-commerce solutions UPS E-commerce solutions
 UPS Signature Tracking The cornerstone of Technology

DIAD - Delivery Information Acquisition Device

} Benefits
 Improved customer service „ A hand-held computer clipboard,
 Reduction in Costs utilized by UPS drivers to scan and
capture information on each package
 Reduction in outstanding accounts
„ 130,000 installed world-wide
 Added web site functionality
„ Allows that seconds after delivery
 Controlled access to confidential information the status is updated on in our systems
 XML format „ UPS electronically captures the physical
 Uses SSL encryption signature of the receiver which is available
 Confidential fields are optionally returned via UPS OnLine Solutions.
„ Status also available on www.ups.com

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UPS E-commerce solutions UPS E-commerce solutions

UPS XML Technologies - Signature Tracking Integration into ERP/WMS can Significantly
The new generation of OnLine Tools, XML Edition, is designed to Enhance Productivity and Lower Costs
allow for the exchange of business documents using XML as the
standard data specification for that exchange.
Enterprise
Order
Order
Manufacturing
Manufacturing
Process Fulfillment
Fulfillment
“Traditional Tracking via UPS Tracking Process

Customers
Process
Process Delivered Orders
Inbound supply
Number or Reference Number including

Suppliers
Accounting
Accounting // Billing
Billing
¾WorldShip Integration
Additional Response Information
Fcst Rqmnts ¾UPS/SAP
Returns & RepairsAlliance Customer Returns

- Full Delivery
WatermarkedAddress
for
Order
data protection reasons Order
Procurement
Procurement entry
entry
- COD Amount Collected Purchase Reqs Process
Process Customer
Customer Orders

Customer
Service
Service
- Digital Signature
Settlements Verify
Verify Inventory
Inventory Settlements

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UPS E-commerce solutions UPS E-commerce solutions
 Professional Waybill Production and UPS OnLine WorldShip
seamless integration into logistics provider - Shipment Processing

EXPORT DOCUMENTS
UPS IT Network

„ Professional production of shipping documentation

„ Exchange of shipping details with internal systems
„ Electronically upload data to UPS before the physical
flows
„ ERP integration via ODBC
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UPS E-commerce solutions UPS E-commerce solutions

UPS OnLine WorldShip UPS OnLine WorldShip

- Invoice Processing - Customer Data Integration

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UPS E-commerce solutions UPS E-commerce solutions
 UPS/SAP Alliance UPS/SAP Alliance brings Enhanced
Tracking to ERP users
} UPS partners technology leaders like SAP to provide
secure and seamless end-to-end e-commerce solutions.
¾Current real-time tracking status
} UPS integrates its e-commerce solutions into SAP’s ¾Delivery Date and Time
software ¾Name of individual receiving package
– Businesses can leverage their SAP investment through ¾Location
Streamlined and seamless where individual received
integration
seamless integration with UPS package
Tied to internal business processes
– The UPS Enterprise Solutions for SAP R/3 software utilizes ¾City, State, and Country where package
Linked to order/SKU detailswas shipped
new Business to Business technology through the SAP
Business Connector ¾Shipping Date
¾Package Tracking Number
– The SAP Business Connector provides a standard
¾Package Service Type
communications interface that converts XML documents into
¾Package Weight
an R/3 server format
¾Full scan detail information

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UPS E-commerce solutions UPS E-commerce solutions

Customer Connectivity Lowers Operating Costs

Different ways of Shipping with UPS

Integrations-
Enterprise Host Solution Datastream

Customer In-house system

Order
Order

effort
Manufacturing
Manufacturing
Process
Fulfillment
Fulfillment
Process Customs
Customers

Process
Process Delivered Orders
Inbound supply UPS OnLine Tool
Suppliers

XML datastream
Shipping
Accounting
Accounting // Billing
Billing UPS
¾Print shipping labels Shipment Visibility
System UPS OnLine
Fcst Rqmnts
¾Send shipping detail Customer Returns
Returns & Repairs Internet upload WorldShip
Software
ODBC Link

¾Shipment notification to buyer Shipper

¾Transmit electronic
Procurement
Procurement Order
Order manifest
Customer Orders UPS Internet
Purchase Reqs Process
Process entry
entry
Shipping
Data quality
Invoice
Settlements Verify
Verify Inventory
Inventory Settlements

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UPS E-commerce solutions UPS E-commerce solutions
 UPS Internet Shipping UPS Internet Shipping

The easy Shipping solution from any desktop, anywhere

A shipping tool that enables
customers to conveniently
print shipping labels and ship
packages on the web.

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UPS E-commerce solutions UPS E-commerce solutions

UPS XML Technologies - Shipping Tool Customer Case Study - Online Merchant

The XML Shipping Tool enables companies to integrate the Before using UPS Shipping XML OnLine Tool
shipping process within their in-house systems.
– LikSang.com transfers information from online
Companies can link their order processing systems ordering system to shipping platform via data
with shipping tasks and enjoy these benefits: import/export process
„ Allows generation of prepaid shipping label – process was slow and semi-manual
„ Void function (24 hrs. after label generated)
– an extra day needed to inform customers via
„ Ship notification
separate communications means
„ Uploads package information to UPS
„ Tracks packages and update delivery status of
– manual order tracking process
orders – customer service support includes online and
phone options

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UPS E-commerce solutions UPS E-commerce solutions
 Customer Case Study - Online Merchant
Customer Case Study - OnLine Merchant
After integration of UPS Shipping XML OnLine Tool

– LikSang.com has integrated their online ordering

system and customer service support systems
with the shipping process UPS A/C

– reduce order processing time by 1 day and

associated time and manpower costs
– improve service quality to customers with faster
delivery
– better customer service support with automated
proactive tracking
– reduce number of service calls over phone

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UPS E-commerce solutions UPS E-commerce solutions

Transportation Information Improves a Business’

Customer Service Operation
UPS Ship Notification

UPS generates a
“Proactive notification mail”
for 2 Receivers via email Enterprise
Order
Order
Manufacturing
Manufacturing

PLD Upload via Web - EDI ¾Tracking

Process
Process
Fulfillment
Fulfillment

Customers
UPS Customer Process
Process Delivered Orders
Inbound supply
¾Service information

Suppliers
¾Tracing
Accounting
Accounting // Billing
Billing
Internet ¾Proof of delivery
Fcst Rqmnts
¾Service
Returns
Returns &
& Repairs
Repairs
availability Customer Returns
UPS IT Network
• Package number Order
Order
Procurement
Procurement entry
entry
• Order number Package sort Purchase Reqs Process
Process
Customer Orders
Customer
Customer
• e-Mail Address Service
Service

Settlements Verify
Verify Inventory
Inventory Settlements

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UPS E-commerce solutions UPS E-commerce solutions
 UPS OnLine Tool Tracking - HTML UPS OnLine Tool XML Tracking

10007528

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UPS E-commerce solutions UPS E-commerce solutions

UPS SMS Tracking

Tracking Generations Low cost and time saving
Delivered
• Local call-in number
Sep 6, 2002 9:15 AM
• SMS vs. calling CSC
Supplier
Supplier ROSWELL, GA, US
Convenience and Mobility Signed by: MCTEE
• 24 x 7 access to shipment information Track#:
Integrations-

UPS Web OnLine

XML data stream Real-time information 1Z53X08E6662418137
Tool XML
effort

based
Easy to use
Tracking OnLine HTML page
130.000 DIADS Systems Tool HTML Shipper • 1-step messaging to receive delivery status
--------------- • Re-track facility with last four digits (of last 5
World tracking numbers)
second WAP
WML
largest Signature
612 aircraft Tracking
database
E-m@il

UPS.COM

153.000 vehicles Receiver

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UPS E-commerce solutions UPS E-commerce solutions
 Integration Creates Significant Value
Conclusion

For
For the
the Enterprise
Enterprise „ Globalization and technology are accelerating the speed of business
For
For the
the Customer
Customer
‹ Reduce inventory ‹Accuracy
‹ „ Speed will be the defining characteristic of business in the digital
‹ Eliminate unnecessary
‹Response time
‹ „ economy
costs
‹ Diminish staffing required ‹Customer satisfaction
‹
„ Challenge to manage infrastructure and “info”structure

„ The best and fastest supply chain wins

„ Logistic Information is as important as the Logistics itself

„ Integration of Logistic Information in SCM is key

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UPS E-commerce solutions UPS E-commerce solutions

Thank you

47 © Copyright 2003 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
UPS E-commerce solutions