.

POST GRADUATE DIPLOMA IN PROJECT MANAGEMENT (PGDPM) SEMESTER 2

MULTIPLE CHOICE COURSEWORK TEST 20 QUESTIONS
MODULE 6: PROJECT LEADERSHIP AND CHANGE MANAGEMENT (PLCM06)

FULL NAME OF CANDIDATE…………………………………………………………………………….

MEMBERSHIP NUMBER:.....................................................
CHAPTER BULAWAYO/HARARE………...Delete N/A

iNSTRUCTIONS Choose and Mark the correct answers and then turn in your submission:

1. Which of the following types of power comes through the organizational

hierarchy?
A. Coercive, legitimate, referent
B. Reward, coercive, expert
C. Referent, expert, legitimate
D. Legitimate, coercive, reward
E. Expert, coercive, referent

2. The major difference between project and line management is that the project
manager may not have any control over which basic management function?
A. Decision-making
B. Staffing
C. Rewarding
D. Tracking/monitoring
E. Reviewing

3. Leaders need exceptionally good communication and negotiation

skills primarily because:
A. They may be leading a team over which they have no direct control
B. Procurement activities mandate this
C. They are expected to be technical experts
D. They must provide executive/customer/sponsor briefings
E. All of the above
 4. The most common form of organizational communication is:
A. Upward to management
B. Downward to subordinates
C. Horizontal to peers
D. Horizontal to customers
E. All of the above

5. You are working in the Project Management Office (PMO) of your organization.
Your job responsibility is to:

A- Manage the operational activities in the company

B- Manage human resource and risk management issues for individual projects

C- Provide support functions to project managers in the form of training, providing

software, standardizing policies, etc.

D- Provide subject matter expertise in the functional areas of the project

6. You are the project manager in a company where you have maximum authority. To
which organizational structure does your company belong?

A- Functional

B- Weak Matrix

C- Strong Matrix

D- Projectized

7. Which of the following exhibits greatest resistance to change?

A- Business requirements

B- Technology

C- People

D- Environment
8. A project manager has to manage different stakeholder expectations. Project
sponsor and customer are two very important stakeholders in any project. In this
context, which of the following is NOT the responsibility of both the project
sponsor and the customer?

A- Take into account risk tolerance

B- Provide key events, milestones, and deliverable due dates

C- Formally accept the product of the project

D- Provide financial resources for the project

9. Matrix organizations exhibit features of both Projectized and functional

organizations. In a weak matrix organization, the role of a project manager may be
that of a:

A- Coordinator

B- Manager with considerable authority

C- Support person

D- Functional manager

10. You have recently joined as a project manager in a company where they follow a
Projectized organizational structure. All your team members work in the same
office where you have a lot of independence and authority. Which of the following
is NOT an advantage of a Projectized organizational structure?

A- Loyalty to the project

B- Home for the team members after the project is completed

C- Effective communication

D- Efficiency in project organization .

 11. You are a project manager working in a foreign country. You observe that some of
your project team members are having a difficult time adjusting to the new culture.
You provided them with training on cultural differences and the customs of this
country before arriving, but they still seem uncomfortable and disoriented. Which
of the following statements is true?

A. This condition is known as culture shock.

B. This is the result of jet lag and travel fatigue.

C. This is the result of working with teams of people from two different countries.

D. This condition is known as global culturalism.

12. The most effective team motivator is:

A. understanding the importance of the project

B. the satisfaction of meeting a challenge

C. All of the other alternatives apply.

D. the visibility of the team's contribution

E. the individual's professional challenge

13. You are a project manager for Giraffe Enterprises. You've recently taken over for a
project manager who lied about his PM certification and was subsequently fired.
Unfortunately, he did a poor job of scope definition. Which of the following could
happen if you don't correct this?

A. The project costs could increase, there might be rework, and schedule delays might result.

B. The project management plan's process for verification and acceptance of the deliverables

needs to be updated as a result of the poor scope definition.

C. The poor scope definition will adversely affect the creation of the work breakdown structure,

and costs will increase.

D. The stakeholders will require overtime from the project team to keep the project on schedule.
14. Almost all projects are planned and implemented in a social, economic, or
environmental context, and have intended and unintended positive or negative
impacts. In this context, which of the following statements about Enterprise
Environmental Factors is NOT true?

A- Neither promote nor hold back the project management processes

B- May restrict the project management processes

C- May promote the project management processes

D- May either promote or hold back the project management processes

15. As a project manager, you realize that managing project stakeholder expectations
is an important priority. Which statement on project stakeholders is NOT correct?

A- Negative stakeholders must be ignored if the project has to be successfully

completed.

B- Stakeholders have varying levels of responsibility and authority when participating on

a project and these can change over the course of the project life cycle.

C- Some key stakeholders include project manager, operations management, project

team, customers, and sponsor.

D- Stakeholder expectations may be difficult to manage, because stakeholders often

have very different or conflicting objectives.-

16. The CEO of ABC bank is concerned about the increase in "call answering time" in
the bank`s call center (i.e., customers have to wait longer for their calls to be
answered by an operator). She wants to improve call center processes to
decrease the "call answering time." What should the CEO do to address the
situation?

A- Set up a PMO

B- Assign a very competent project manager to manage activities in the call center

C- Move to a Projectized organizational structure

D- Continue with a functional organizational structure, and try to streamline activities

16. Your company is responsible for developing an Anti-virus for COVID 19. You are
responsible for managing both the individual product releases and the coordination of
multiple releases. Your role is that of a:

A- Program manager

B- Project manager

C- Functional manager

D- Operations manager

17. Your company CEO wants to set up a Project Management Office (PMO) in the
company. You have been assigned the responsibility to define the scope of work
for the PMO. In this context, which of the following is NOT the function of a PMO?

A- Help manage shared resources

B- Bring order and organize communications across projects

C- Provide support functions like training and mentoring

D- Define specific strategic objectives

18. You are one of the ten full-time project managers in your organization. All of you
share two administrative resources. Normally, around 30 - 40 projects are
executed per year involving about 30% of the employees of the organization.
However, all of them do not report to you, although you are their project manager.
Your organization can best be classified as:

A- Projectized

B- Balanced Matrix

C- Strong Matrix

D- Weak Matrix
19. The dictionary meaning of authority is "power to influence or command thought,
opinion, or behavior.” Your authority as a project manager is greatly dependent
on:

A- Support from functional managers

B- Support from senior management

C- Your influencing and leadership skills

D- Organizational structure

……………………………………………….END OF TEST……………………………