USER Guide

Dealer Activated Navigation Uconnect 8.4A (RA3)

Dealer Activated Navigation Uconnect 8.4A (RA3) ®

Attention FCA Dealers,

Your dealership may now offer customers who

have a vehicle with an 8.4-inch Uconnect radio the
®

ability to activate navigation at the time the vehicle

is sold, or at any time after the sale.

For the dealer cost of $520 (MSRP: $595), you

can upgrade your customer’s radio to access
vehicle-integrated navigation, including Points of
Interests, Route Guidance, Lane Guidance and Trip
Programming. The RA3 navigation upgrade does
not include all of the features included on the
RA4AN radio that was shipped with factory-
activated navigation.

Any 2013 through 2017 model year Chrysler, Dodge,

Jeep or Ram vehicle with the Uconnect 8.4A (sales
®

code RA3) in the U.S. has navigation pre-loaded in

the system and you have the ability to activate it
using the following instructions.

*Note: 2017+ vehicles equipped with the Panasonic

(UAS) 8.4-inch touchscreen radio without navigation
are not eligible for navigation activation.
The customer must clearly understand that once this
system is activated, it cannot be deactivated and this
feature cannot be transferred to another vehicle. When
the feature is activated, it’s NON-REFUNDABLE, and
permanently attached to the vehicle, not the customer.
The activation is valid for the life of the vehicle.

Important – Dealer Billing Change for 2017

Prior to this change, the dealer activated navigation

process used the Dealer Incentive Statement with a
Program ID of 39CDT to invoice dealers for navigation
activation. Each sale appeared on the Incentive
Statement as a negative, an “offset” to incentive
payments. The VIN level detail was not provided.

Effective January 16, 2017, the dealer billing process has

been moved to the Mopar Vehicle Protection system,
®

where sales transactions will be invoiced as service

contract sales using the MVP Option Code “NAVACT”.
The 10-day MVP Dealer Billing Invoice provides VIN
level detail dealers have been asking for as an aid to
accounts payable reconciliation. This updated
Navigation Activation Process Guide reflects the
processing and dealer billing changes.
Navigation Activation Process:

1 P
 ush and hold the following hard
keys located in the center stack
simultaneously for 5 seconds:
• Driver side temperature up
• Driver side temperature down
• Front defrost button

2 T
 he following screen appears.
Select “VP3 Activate Navigation”.
 3 T
 he Navigation screen provides the
necessary 22-position “Request Code”
stored within the radio software.

4 M
 ake note of the 22-position “Request
Code” and keep it to be used in the
next step. Using your smartphone to
photograph the screen reduces date
entry errors and saves time.

5 T
 he remaining steps of the process are within DealerCONNECT, but access is limited by the “position code”
assigned to your S-ID. The following positions have default access to the process:

• Dealer Principal • General Sales Manager • Assistant Service/

• General Manager
Owner/Partner • Assistant Sales Manager
Sales Manager Parts Manager
• President • Service/Parts Director • Parts Manager
• Vice President • Service Manager • Shop Foreman
Service Technician
• • •
Note: Dealership positions not included in this list may be added by
the DealerCONNECT Security Administrator in your dealership.
6 F
 rom the DealerCONNECT Home Page, select the “Sales” or “Service” tab.

7 B
 oth the DealerCONNECT “Sales” and “Service” tabs include a link to the new
“Uconnect ® Command Center”. Click on the “Uconnect” link to reach the new Uconnect Home Page.

8 In the center column of the Uconnect Home Page, select the link “Customer Activated Navigation”.

9 E
 nter the last 8 characters
of the customer’s VIN and submit.

• DealerCONNECT will verify that the vehicle is

equipped with sales code RA3 (8.4A
touchscreen radio) and navigation has not
previously been activated
• If the VIN is eligible for navigation activation,
DealerCONNECT will return the full VIN
with a description
J C
 lick on the full VIN for the vehicle that will receive
the Navigation Activation Code.

K N
 ew Customer Name & Address
Verification Screen

• Verify or correct customer name and address

for MVP service contract creation
• Choose the radio button that best describes
ownership information displayed
j If ownership information is correct, or is correct
with a last name spelling error, no further action
is required. Click the appropriate radio button
j If ownership is incorrect, click the
appropriate radio button and enter the
correct customer name and address
• Enter the current vehicle mileage (no tenths)
• Set the sales channel flag (F&I or Service)
j For MSER incentive credit, the flag must
be set to “Service”
•  Enter the salesperson S-ID for MSER
incentive credit
j The salesperson must be enrolled
in MSER to receive incentive credit
•  Enter 22-digit request code at the bottom of the
Customer name and address screen
•  Ensure all fields on the screen have been
completed and press “Submit”

Note: This step must be performed.

L D
 ealerCONNECT will automatically create the
MVP plan on the Service Contract system and
return with the Navigation Activation Code.

Suggestion: To avoid input errors, use your

smartphone to photograph the screen below for
future reference. You will need to provide the
customer with the License Access Code, and
the HERE Registration Site if they are eligible for
a free map update.

M R
 eturn to the vehicle for input of the Activation
Code into the 8.4A radio. The radio will still display
the Request Code recorded in Step 4. Choose
“OK” and a new screen will be displayed.

N Enter the Activation Code provided by

DealerCONNECT in Step 12 (do not enter dashes).
O T
 he Uconnect 8.4A Navigation feature is now unlocked and active. The “Nav” icon will be available for
®

use at the bottom of the screen. It may take up to 10 minutes of unobstructed satellite signal access
for the system to be fully functional.

P Cycle the ignition key twice to ensure navigation is activated.

NOTE: The sales record details are posted to the Mopar Vehicle Protection
®

Invoice three times monthly for dealer account reconciliation.

NOTE: MVP sales transactions are posted to the Dealer Billing Statement
weekly using billing code 0850.
CUSTOMER REDEMPTION OF FREE MAP UPDATE:

Customers who activate 8.4A navigation on vehicles that are over 12 months in-service may be entitled to one complimentary
map update. Your dealership will need to provide the customer with the necessary information to receive the update from
HERE, the navigation map supplier.

Note: Your customers must register for the navigation map update no more than 90 days from the activation date.

1 During the activation process, print and retain the DealerCONNECT screen that provided the 16-position Activation Code.
• 
If the vehicle is over 12 months in-service, a message will be displayed below the Activation Code that reads
“Vehicle eligible for Fresh Map Guarantee (one free map update)”

2 Once navigation is activated, the customer may request the updated map directly from HERE. To request the map update,
the customer will need to access the HERE website: https://chrysler.navigation.com/na/freshmap/registration

3 Your dealership will need to provide the customer with the 23-position alpha numeric License Access Code found on the
Customer Setup screen (below).

4 Map updates are shipped in a USB drive and delivered to the customer via mail. Average delivery time is between 5 and 12
days depending on the customer’s location.
FREQUENTLY ASKED QUESTIONS:
Q. If navigation activation is sold from the service lane, do
Q. How is the navigation activation payment handled? Mopar Service Excellence Rewards (MSER) apply?
A. T
 he dealership is responsible for collecting the MSRP A. Yes, currently there is a $10 MSER Service Advisor
price of the navigation activation from the customer. Reward available on the sale of navigation activation.
The Service Manager is eligible for the 10%
Q. How is my dealership billed for navigation activation? Override payment.
A. E
 ffective January 1, 2017, the $520 dealer cost for
navigation activation is invoiced through the Mopar ®
Q. How do I ensure I receive credit for the sale on MSER?
Vehicle Protection billing system. Navigation Activation A. Currently, the MSER system uses the S-ID of the
sales are coded with MVP Option Code “NAVACT”. dealership employee who sold the activation on
Navigation Activation sales are automatically fed to the DealerCONNECT. The S-ID is recorded on the Customer
MVP system upon creation of the “Activation Code” on Name and Address screen during the Activation Code
DealerCONNECT. Using the MVP system for dealer billing retrieval process.
enables dealership account reconciliation, reporting and
sales incentive programs. Q. Is there a Call Center that can assist if I receive an error
code when attempting activation?
Q. What is the difference between navigation on the 8.4A A. Yes, the Call Center may be reached at (866) 962-8837
(RA3) and the 8.4AN (RA4) systems? 9:00 a.m.-8:00 p.m. EST Monday through Friday.
A. The 8.4AN (RA4) system has HD Radio, Sirius Traffic,
Traffic Link, 3D Landmarks & City Models, Digital Terrain Q. How do I know if my customer is eligible for the one
and One-Step Voice Destination Entry. The navigation complimentary map update?
activated 8.4A (RA3) does not have these features. A. An eligibility message will be displayed on the Customer
Setup – Nav Activation screen if the customer is eligible.
Q. Can navigation be deactivated once it is activated?
A. No, navigation cannot be deactivated on the 8.4A (RA3) Q. How will my customer receive the free map update?
system once it is activated. Navigation will remain with A. If the vehicle is a minimum 1 year from the vehicle
the vehicle for the life of the vehicle. in-service date, it is eligible for the map update. The
customer will need to access the HERE website, enter
Q. Can the dealership activate navigation before the vehicle their email address and the License Access Code
has been sold to a customer? displayed on the Customer Setup — Nav Activation
A. Yes, dealerships may choose to deliver new or pre- screen and submit. Updates are shipped directly to the
owned vehicles with navigation activated. The dealership customer’s home.
is responsible for adding the cost of the activation to the
selling price of the vehicle.
©2017 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar, Mopar Vehicle Protection and Uconnect are registered trademarks of FCA US LLC.