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Merton College: Subject: Business Studies Paper2 Grade 10 Duration: 1Hr15 Total Mark: 50

This document contains a business studies exam with 4 questions testing various concepts. Sanjay, a hotel manager, needs to introduce new staff shift patterns due to airline schedule changes but plans to just inform employees and replace anyone who doesn't like it. The questions assess motivation for well-performing employees, recruitment processes, trade unions, and productivity measurement. Specifically, it compares motivation theories, identifies measurable jobs, defines centralized vs decentralized structures, and explains the span of control concept.

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45 views

Merton College: Subject: Business Studies Paper2 Grade 10 Duration: 1Hr15 Total Mark: 50

This document contains a business studies exam with 4 questions testing various concepts. Sanjay, a hotel manager, needs to introduce new staff shift patterns due to airline schedule changes but plans to just inform employees and replace anyone who doesn't like it. The questions assess motivation for well-performing employees, recruitment processes, trade unions, and productivity measurement. Specifically, it compares motivation theories, identifies measurable jobs, defines centralized vs decentralized structures, and explains the span of control concept.

Uploaded by

Ne Pa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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MERTON COLLEGE

SUBJECT: BUSINESS STUDIES PAPER2 GRADE 10 DURATION: 1HR15

TOTAL MARK: 50

ANSWER ALL QUESTONS:

QUESTION 1: CASE STUDY


Sanjay is a hotel manager. He needs to introduce new staff shift patterns for the hotel’s
employees because the airline which used his hotel has changed a number of its flight times and
needs to be able to book in several of their staff in the middle of the night. This will particularly
affect the kitchen staff because airline employees will require food. He has decided just to tell
them about the changes and if they do not like it they can get another job elsewhere and he will
recruit and train some new staff.

a. Why are well motivated employees good for a business? [1]


b. What leadership style is Sanjay using? [1]
c. What are the 3 basic types of leadership style? [3]
d. Give 3 examples of non monetary rewards. [3]
e. Differentiate between time rate and piece rate. [2]
Total marks 10
Question 2:
When an employee leaves a job, when a new business is starting up or when a business is
successful and wants to expand, the process of recruitment and selection starts.

a. State 2 responsibilities of the Human Resource Department. [2]


b. Give 2 reasons why a business needs to recruit new employees. [2]
c. Identify 2 different places a business could advertise if it was recruiting employees. [2]
d. Name 3 types of training that may be use. [3]
e. What is meant by induction training? [1]
Total marks 10
Question 3:
a. Define the term Trade union. [2]
b. Name 4 types of trade union. [4]
c. Name and describe 2 types of industrial action. [2]
d. Why do employees join a trade union? [2]

Total marks 10
Question 4:
High productivity in a business usually comes from a workforce that is motivated to work
effectively and from this comes increased profits. Employees are a firm’s greatest asset.
Managers should encourage their workers to work more effectively.

a. Compare Maslow’s theory, F.W Taylor and Maslow hierarchy of needs theory of
motivation. [10]
b. From the following list of jobs say which you could measure to find how effectively the
employees are working and how much output they are producing.
i. Tailor
ii. Teacher
iii. Police officer
iv. Waiter
v. Soldier [5]

c. Explain the differences between centralized and decentralized. [2]

d. What do you understand by the term span of control? [3]

Total marks 20

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