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Mind Map Business Studies Class 12

1. The document outlines the key rights of consumers according to Indian law, including the right to safety, right to be informed, right to choose, and right to seek redressal. 2. It also discusses important consumer protection acts in India such as the Consumer Protection Act of 1986 and discusses the importance of consumer protection from both a business and consumer perspective. 3. Key responsibilities of consumers are also highlighted, including exercising rights cautiously, not buying blindly, and being quality conscious. The roles of consumer organizations and redressal agencies in protecting consumers are summarized.

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Sangita Jain
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6K views1 page

Mind Map Business Studies Class 12

1. The document outlines the key rights of consumers according to Indian law, including the right to safety, right to be informed, right to choose, and right to seek redressal. 2. It also discusses important consumer protection acts in India such as the Consumer Protection Act of 1986 and discusses the importance of consumer protection from both a business and consumer perspective. 3. Key responsibilities of consumers are also highlighted, including exercising rights cautiously, not buying blindly, and being quality conscious. The roles of consumer organizations and redressal agencies in protecting consumers are summarized.

Uploaded by

Sangita Jain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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INSTANT LEARNING MAP-12.

1. Right to safety 1. Consumer Protection Act, 1986, (CPA) From Business


2. Right to be informed/Right
point of view
2. Contract Act, 1982
1. Long-term interest of
to representation 3. Sales of Goods Act, 1930
business
3. Right to choose 4. Essential Commodities Act, 1955
2. Business uses
4. Right to be heard 5. Agricultural Produce (Grading and Marketing) Act, 1937
society’s resources
5. Right to seek redressal 6. Prevention of Food Adulteration Act, 1954
3. Social responsibility
6. Right to consumer education 7. Standards of Weights and Measures Act, 1976
4. Moral justification
7. Right to basic needs 8. Trade Mark Act, 1999
5. Government
8. Right to healthy environment 9. Competition Act, 2002
intervention
10. Bureau of Indian Standard Act, 1986

From Consumers’
1. Consumer must
point of view
exercise his rights Legal Protection 1. Consumers’ ignorance
to Consumers Importance
2. Cautious Consumer/
2. Unorganised consumers
Do not buy blindly
3. Widespread exploitation
3. Filing complaint for the
of Consumers
redressal of genuine
grievances Consumers’
4. Consumer must be
Rights Meaning
Quality Conscious/
Should not compromise
on Quality To protect the consumers
5. Advertisements often CONSUMER against the unfair practices
Exaggerate/Beware
of false advertisement
PROTECTION of the producers and sellers
is called consumer protection
6. Do not forget to get
receipt and Guarantee/
Warranty card Consumers’
Responsibilities Ways and Means of
7. Do not buy in hurry
Consumer Protection

Role of Consumers’ Organisations Redressal Agencies


and Non-Governmental Organisations under CPA
1. Self regulation by business
2. Business Associations
3. Consumer Awareness
4. Consumer Organisations
5. Government
1. Accelerating consumer
awareness/educating consumers
2. Collecting data on different
products and testing them
3. Filing suit on behalf of consumers
4. Organising protests against
adulteration, etc.
5. Helping educational institutions
6. Promoting network of consumer District Forum State Commission National Commission
associations It deals with disputes It deals with disputes exceeding It deals with disputes
7. Extending support to government upto 20 lakhs 20 lakhs and upto 1 crore exceeding 1 crore

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