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Group Conversation 'Guest Wants To Change The Room'

Thank you for understanding. I'm afraid discussing private customer information would be unethical. Let me know if there's any other way I can assist you.

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leoni kartika
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4K views2 pages

Group Conversation 'Guest Wants To Change The Room'

Thank you for understanding. I'm afraid discussing private customer information would be unethical. Let me know if there's any other way I can assist you.

Uploaded by

leoni kartika
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Names : 0081/Ni Made Sumartini

0176/Ni Luh Leoni Kartika

Conversation guest complaint.

Receptionist : “Hello, good morning, Panda Hotel, may I know who is speaking?”

Guest : “Hello. I’m Allice from room 205.”

Receptionist : “Yes, Mrs Allice, may I help you?”

Guest : “I'd like to know if it's possible for me to move to a different room?”

Receptionist : “Is there something wrong with your room Mrs?”

Guest : “I had a room near the garden before, but I dont like the view And I
want to change into a room facing to the beach that very close to public
beach with local activities. And also, I want to complain about the air
conditioner is not cold, the shower is in trouble and beside that, the man in
the next room are too noisy, I can’t enjoy my holiday if there are many
problems in this room. Can I change the room please?”
Receptionist : “I do apologize for that Mrs. However we charge extra 10 dollars for room
request Mrs, is it okay?”
Guest : “Yes it’s okay”
Receptionist : “Let me check our room availability. Please wait for a minute Mrs.”
Guest : “Yes, Please.”

** Reservation staff check the conventional chart**

Receptionist : “Thank you for waiting Mrs, the room facing to the beach is still available
for you, however the room facing to the beach a bit far from reception desk
Mrs. Is it okay for you?”
Guest : “Yes, no problem.”
Receptionist : “Well Mrs Allice please wait a moment, our bellboy will bring the key for
your new room and guide you to the new room.”
Guest : “Okay, I’ll wait, thank you for the response. By the way is there a free
shuttle bus to the reception?”
Receptionist : “Yes there is free shuttle bus to the reception Mrs”
Guest : “May I know when is it usually time to change the bed cover?”
Receptionist : “Usually we change the bed cover every two days Mrs”
Guest  : “Okay, is there any SPA and Sport Center in the hotel ? I want to
relax my body in the SPA and do exercise in the morning.”
Receptionist : “Yes Mrs, we have SPA open from 7.00 am – 6 pm every day and also
we have a gym free for our guests, it will be available from 6.00 am – 9.00
pm every day, and it is located near the swimming pool Mrs.”
Guest  : “Alright, thanks for the information I really appreciate this service.”
Receptionist : “It’s our job to make guests comfortable staying here. Thank you for your”
kindness Miss.”
 

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