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Exercises Elc 270

This document contains a series of questions about identifying and resolving workplace conflicts. Question 1 asks to identify probable conflicts based on pictures. Question 2 involves identifying workplace issues from a list. Question 3 lists potential issues for fresh graduates. Question 4 provides an example of a complaint, conflict, and solutions. Question 5 gives scenarios and asks to identify complaints, conflicts, and propose solutions. Question 6 asks to categorize items as complaints, conflicts, or solutions. Question 7 reorders a sequence related to solving workplace conflicts.

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Nurul Izzatul
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403 views

Exercises Elc 270

This document contains a series of questions about identifying and resolving workplace conflicts. Question 1 asks to identify probable conflicts based on pictures. Question 2 involves identifying workplace issues from a list. Question 3 lists potential issues for fresh graduates. Question 4 provides an example of a complaint, conflict, and solutions. Question 5 gives scenarios and asks to identify complaints, conflicts, and propose solutions. Question 6 asks to categorize items as complaints, conflicts, or solutions. Question 7 reorders a sequence related to solving workplace conflicts.

Uploaded by

Nurul Izzatul
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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EXERCISES

QUESTION 1: Look at the picture carefully and state a probable workplace conflict fir each
workplace.
Picture 1: employee-employer conflict
Picture 2: employee-employee conflict
Picture 3: employee-client conflict
QUESTION 2: Identify workplace issues by putting a tick (/) in the column.

1. Marital problems

2. Backstabbing /

3. Gossiping /

4. Uncooperative colleagues /

5. Difficult customers

6. Safety of your home

7. Sick children

8. Safety of your workplace

9. Bullying /

10. Domestic financial crisis

QUESTION 3: 5 current workplace issues for fresh graduate


1. Racism
2. Sexual harassment
3. Individualism
4. Gossiping
5. Biases
QUESTION 4: List possible complaints, a workplace conflict and two solutions for the
conflict.

No. Complaints Conflict The solutions

1. Mr. Aril always praised Abu even Biases 1. The management should call
though Abu did not do his job. He him and give him an advice to
always spoke badly about staff who stop gossiping about the staff.
were not close to him. 2. The management should
also advice him to be fair to all
staff.
QUESTION 5: List two possible complaints arising from this situation. Identify the workplace
issue and provide two suggestions/solutions for this problem.
a) Mina and Alia are working as receptionists at Duna Boutique Hotel. Alia has often
received lengthy personal calls. Thus, Mina has to entertain the customers and the
customers need to wait to be served. Mina is often tired as she has to do Alia’s work.

Complaints Workplace conflict Two solutions


1. Mina should report Alia to the Bullying The management team
management that she always does should give Alia a warning
Alia’s work. letter or should give a
punishment to her.
2. Alia always receives long personal Work ethics It is recommended that the
calls and Mina has to serve management team should
customers and customers have to monitor Alia so they know
wait to be served. what Alia is doing while
working.

b) Daniel reported to his new workplace last month. He enjoyed his job and his
workplace, but he thinks he is given too much work by his supervisor, Madam Imah.
He even had to carry personal tasks requested by his supervisor.

Complaints Workplace conflict Two solutions

1 He has been given too much work Failure to meet the Daniel needs to know how
from supervisors. target to divide his time and he
needs to focus while doing
his job so that he can do his
job properly.
2 He should carry out the personal Work ethics. It is recommended to
. duties requested by the supervisor. Daniel to report his
supervisor to the
management team that he
needs to do personal duties
that requested by his
supervisor.

c) Zuhana has been an assistant manager for Rosa Boutique for four years. The
manager will retire next month. As the mood senior person in the boutique, Zuhana
was expected to replace Madam Lina. However, the owner decided to appoint her
daughter, Yasmin, a fresh graduate to replace Madam Lina.

Complaints Workplace conflict Two solutions

1. The owner replaced Mrs. Lina with Power struck The owner is advised to
her daughter, Yasmin who is a fresh bosses conduct an interview before
graduate. he or she decides to
replace a retiring manager.
2. Zuhana was expected to replace Transfer issue. It was suggested to Mrs.
Madam Lina, the manager who will Lina to suggest who was
retire next month because she is the more qualified to be the
senior person in the boutique. new manager to their boss.

6. Identify which of the following is complaints, workplace conflict and solutions.

1. Complaints

2. Workplace conflict

3. Solutions

4. Solutions

5. Complaints

6. Solutions

7. Workplace conflicts

8. Work place
conflicts.

7. You are one of the new workers at your company. You are asked to solve workplace
conflicts among employees. Rearrange the order of the sequence from number 1-8.

1. 3

2. 5

3. 2

4. 1

5. 8

6. 6

7. 4

8. 7

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