powerquality.eaton.

com

Eaton 9E
6-20kVA

Page 1
Contents

1. INTRODUCTION 3
1.1 SAFETY INSTRUCTION 3
1.2 CERTIFICATION STANDARDS 4
1.3 SPECIAL SYMBOLS 4

2.PRESENTATION 5
2.1 MODEL LIST 5
2.2 ELECTRICAL STRUCTURE 5
2.2 UPS VIEWS 6

3.INSTALLATION 9
3.1 UNPACKING 9
3.2 PACKAGE CONTENT 9
3.3 CONNECTION 10

4.OPERATION 16
4.1 DISPLAY AND BUTTONS 16
4.2 OPERATING UPS 18
4.3 CONFIGURATION 19
4.4 TROUBLE SHOOTING 20
4.5 ALARM CODES 21

5.TECHNICAL DATA 22

Page 2
1. Introduction
1.1 Safety instruction
• The UPS must be installed and maintained exclusively by quailified staff. See installation and operation
instructions before connecting to the supply.
• The UPS must be installed with an earth connection. It has a high leakage current. The first wire to be
connected is the earth wire, which must be connected to the terminal marked PE (yellow/green).
• The UPS generates a leakage current of over 3.5 mA. The leakage current of the load should be added to that
of the UPS on the protective earth wire.
• The UPS needs a neutral connection to work properly. Operation without Neutral may damage the unit.
• A readily accessible disconnect device shall be incorporated in the building installation wiring for permanently
connected equipment.
• The UPS generates hazardous electric voltages inside it even when the input and/or battery switches are
open. The inside of the UPS is protected by safety guards that are not to be removed by non-qualified staff. All
installation and maintenance or other operations that entail gaining access to the inside of the UPS require the
use of tools and are to be performed exclusively by qualified staff.
• The UPS contains an energy source: the batteries. All terminals and sockets may be powered even when the
UPS is not connected to the mains.
• The total battery voltage is potentially hazardous: it may cause an electric shock. The compartment containing
the batteries is protected by safety guards, which are not to be removed by non-qualified staff. All battery
installation and maintenance operations entail gaining access to the inside of the UPS and require the use of
tools: these operations are to be performed exclusively by qualified staff.
• The batteries replaced are to be considered as toxic waste and treated accordingly. Dispose of used batteries
according to the instructions. Do not throw the batteries into fire: they could explode. Do not attempt to open
the battery casing: no maintenance work can be done on them. In addition, the electrolyte is hazardous for the
skin and eyes and may be toxic.
• Risk of explosion if battery is replaced by an incorrect type.
• Do not turn on the UPS if you see any leaks of liquid or a white powder residue.
• Make sure that no water, liquid in general and/or other foreign matter gets inside the UPS.
• Under hazardous conditions, turn off the UPS at the “1/0” main power switch and open all the isolators present
(see the user manual to locate the “1/0” main power switch and the isolators).
• Do not open the battery fuse holders while the UPS is powering the load from the batteries. An interruption of
the battery DC voltage may cause an electric arc and result in breakage of the equipment and/or fire.
• The energy required to power the load is provided by the batteries in the event of a power failure. if the battery
protection were open, the load would be powered off.
• Fuses have to be replaced with the same type if necessary.
• To connect external battery cabinets, use the expansion cable suggested by the manufacturer in this manual.

Page 3
1.2 Certification Standards

Safety
IEC 62040-1:2008
IEC 60950-1:2005 (Modified)
EMC
Conducted Emission: IEC 62040-2. Category C3

Radiated Emission: IEC 62040-2. Category C3

ESD:IEC 61000-4-2. Contact: Level 2, Air discharge: Level 3

RS:IEC 61000-4-3. Level 3

EFT:IEC/EN 61000-4-4. Level 4

Surge:IEC/EN 61000-4-5. Level 4

CS:IEC/EN 61000-4-6. Level 3

MS:IEC/EN 61000-4-8. Level 3

Voltage Dips, short interruptions and voltage variations:IEC/EN 61000-4-11

Warning: This is a product for commercial and industrial application, in other environment
installation restrictions or additional measures may be needed to prevent disturbances. Additional
curbs may be needed while output wiring length is more than 10m or communication wiring length
is more than 3m.

1.3 Special Symbols

The following are examples of symbols used on the UPS or accessories to show you the important information:

Page 4
2.Presentation
9E series UPS uses ON-LINE double conversion technology, resulting in the highest levels of reliability and maximum
protection for critical loads.

2.1 Model List

Model Power Ratings PF Voltage (Output)
9E6Ki 6kVA/4.8kW 0.8 230V (220/240)
9E10Ki 10kVA/8kW Combo 0.8 230V (220/240)
9E10KiXL 10kVA/8kW Combo 0.8 230V (220/240)
9E15Ki 15kVA/12kW Combo 0.8 230V (220/240)
9E20Ki 20kVA/16kW Combo 0.8 230V (220/240)
9E20KiXL 20kVA/16kW Combo 0.8 230V (220/240)
9EEBM180 For 9E6Ki 180V
9EEBM240 For 9E10Ki, 9E10KiXL 240V
“XL” Model: Model with internal supercharger, and without internal batteries. Other models with internal
batteries

2.2 Electrical structure

9E6Ki
Main power wiring

Bypass
Input `
Switch
L1
Maintain Switch

Input Output
INPUT AC/DC—DC/AC
filter filter

N
OUTPUT Output
L Switch

Internal
Charger power

Battery

9E10Ki, 9E10KiXL

Main power wiring

Bypass
Input `
Switch
L1
Maintain Switch
L2
Input Output
INPUT AC/DC—DC/AC
filter filter
L3

N
OUTPUT Output
L Switch

Internal
Charger power

Battery

9E15Ki, 9E20Ki, 9E20KiXL

Page 5
 Main power wiring

Bypass
Input `
Switch
L1
Maintain Switch
L2
Input Output
INPUT AC-DC DC-AC
filter filter
L3

N
OUTPUT Output
L Switch

Internal
Charger
power

Battery

2.2 UPS views

2.2.1 UPS FRONT VIEW

① Display

② Multipurpose buttons

③ Wheels (front wheels swivel and can be locked, fixed rear wheels)

Page 6
2.2.2 UPS REAR VIEW

9E6Ki 9E6Ki
With backpanel cover Without backpanel cover

9E10Ki/9E10KiXL 9E10Ki/9E10KiXL
With backpanel cover Without backpanel cover

④ USB communication port ⑩ Input switch

⑤ RS232 communication port and contacts ⑪ Cover for terminals

⑥ Slot for optional communication card ⑫ Fuse

Terminals for I/O cable connection (refer to related

⑦ Cooling fan(s) ⑬ section)

⑧ Output switch ⑭ Earthing screws

⑨ Manual bypass for maintenance ⑮ Tie wrap hold-down

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UPS REAR VIEW

9E15Ki/9E15KiXL/9E20Ki/9E20KiXL 9E15Ki/9E15KiXL/9E20Ki/9E20KiXL
With backpanel cover Without backpanel cover

④ RS232 communication port and contacts ⑩ Input switch

⑤ USB communication port ⑪ Cover for terminals

⑥ Slot for optional communication card ⑫ Terminals for I/O cable connection (refer to related section)

⑦ Cooling fans ⑬ Earthing screws

⑧ Output switch ⑭ Fuse

⑨ Manual bypass for maintenance ⑮ Tie wrap hold-down

2.2.3 EBM REAR VIEW

① Fuse

② Cover for terminals

③ Tie wrap hold-down

Wheels (front wheels swivel and can be locked, fixed rear

④ wheels)

⑤ Terminals for I/O cable connection (refer to related section)

⑥ Earthing screws

Page 8
3.Installation
3.1 Unpacking
1. Cut the straps and carefully remove the cardboard
box by sliding it upwards. 4. Open the protective bag and pull it all the way down.

2. Remove the accessory box, the wooden slide and the 5. Put the previously removed slide on the back part of the
top polystyrene foam corner pieces. pallet (see figure). Make sure that the slide rests firmly
against the pallet so it remains in place during unloading
operations. Pull the UPS from the front with caution when
sliding it off the pallet.

3. Remove the bottom polyethylene corner pieces by

rotating them as shown in the figure.

NOTE: All parts of the packaging should be kept for future

use.

3.2 Package content

After opening the packaging, it is first necessary to check the contents.
The package must contain:

Jumper
UPS USB cable RS232 cable (15/20kVA models only) User manual Software CD

Page 9
3.3 Connection

3.3.1 INSTALLATION REQUIREMENTS

Warning:
Installation must be performed by qualified personnel. The first connection to perform is the protective conductor (earth
cable), which must be connected to the screw marketed .

The UPS, when inserted in an installation, does not alter the existing neutral (system earthing) arrangements.
A differential switch upstream will also be triggered for a fault occurring downstream of the UPS. In calculating reactivity of this
switch, account must be taken of the leakage current of the UPS (approx. 8 mA) plus that of the load which come together on the
UPS’s earth conductor.

UPS input Differential switch

Single-phase Type B or Type A

Three-phase Type B

The neutral arrangements are altered only if there is an isolating transformer or when the UPS operates with a neutral that is
disconnected upstream.
In any case avoid connecting the output neutral with the input neutral or to the earth as this could damage the UPS.

Reminder : The UPS needs a neutral connection to work properly. Operation without Neutral may damage the unit.

For installation with change in system earthing arrangement or galvanic isolation see below schematic

Fig.3-1 Change in SEA or Galvanic isolation

Notice: It is required to install an external isolating device against current backfeed between Mains input and UPS. After the device
is installed, it must add a warning label with the following wording or the equivalent on the external AC contactor: RISK OF
VOLTAGE BACKFEED. Isolate the UPS before operating on this circuit, then check for hazardous voltage between all terminals.
The current rating of T - AC contactor should be more than 1.3 times of UPS capacity

Single phase input Three phase input

Fig.3-2 Typical external isolating device installation

Page 10
3.3.2 UPS WIRING CONNECTION

To make the mains power and load connections,

follow the instructions below:
1. Install a magneto-thermal switch (63A for 6 & 10kVA
versions, 125A for 15 and 20kVA versions) with
intervention curve D upstream of the machine (4 poles
for three-phase versions, 2 poles for single-phase
versions).
2. The connection terminals to use for the input and output
lines are located on the backpanel. Unscrew the 4
screws located on the sides of the cover (one on each
side, see figure). Fig.3-3 Wiring connection
3. Remove the backpanel cover (see figure to the side).

SINGLE-PHASE VERSION (9E6KI ONLY)

2
4. (SINGLE-PHASE CONNECTION 9E6KI): use 3 cables with cross-section 6 mm (EARTH, N and L) for the input, and 3
2
cables with cross-section 6 mm for the output (EARTH, N and L).

5. Connect the wires to the relative terminals, following exactly the instructions given below:
Input line
a - Make sure that the magneto-thermal switch upstream is open.
b - Connect the earth wire to screw A.
c - Connect the neutral wire to terminal 2.
d - Connect the live wire to terminal 1.
Output line
a - Connect the earth wire to screw B.
b - Connect the neutral wire to terminal 3.
c - Connect the live wire to terminal 4.
R.E.P.O.
a - The REPO connection (between terminal 5 and 6) is normally open. For more information please refer to the REPO section
of this manual

Fig.3-4 6K terminal view

6. Tighten the terminals well, close the backpanel cover and secure it with the screws taken out earlier.
The suggested tighten force is 1.2~1.6Nm.

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COMBO VERSION

SINGLE-PHASE CONNECTION

2
4. (SINGLE-PHASE CONNECTION 9E10KI, 9E10KIXL): use 3 cables of cross-section 10 mm (EARTH, N and L) for the
2
input, and 3 cables of cross-section 10 mm for the output(EARTH, N and L).
2
(SINGLE-PHASE CONNECTION 9E15KI, 9E15KIXL): use 3 cables of cross-section 16 mm (EARTH, N and L) for the
2
input, and 3 cables of cross-section 16 mm for the output(EARTH, N and L).
2
(SINGLE-PHASE CONNECTION 9E20KI, 9E20KIXL): use 3 cables of cross-section 25 mm (EARTH, N and L) for the
2
input, and 3 cables of cross-section 25 mm for the output(EARTH, N and L).

5. Short-circuit the input terminals (1, 2 and 3) with the jumper provided in the accessories kit. Connect the wires to the respective
terminals, following exactly the instructions below:
Input line
a - Ensure that the upstream magneto-thermal switch is open.
b - Connect the earth wire to screw A.
c - Connect the neutral wire to terminal 4.
d - Connect the live wire to terminal 1.
Output line
a - Connect the earth wire to screw B.
b - Connect the neutral wire to terminal 5.
c - Connect the live wire to terminal 6.
R.E.P.O.
a - The REPO connection (between terminal 5 and 6) is normally open. For more information please refer to the REPO section
of this manual

JUMPER

Fig.3-5 10~20K single phase input terminal view

6. Tighten the terminals well, close the backpanel cover and secure it with the screws taken out earlier.
For 10 to 15kVA the suggested tighten force is 1.2~1.6Nm. For 20kVA, the suggested tighten force is 2.5~3 Nm.

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THREE-PHASE CONNECTION
2
1. (THREE-PHASE CONNECTION 9E10KI, 9E10KIXL): Use 2 cables of cross-section 4 mm (L2 and L3) and 3 with cross-
2
section 10 mm (EARTH, N, L1) for the input (N.B.: L1 and N are of greater cross-section because in bypass operation
2
they have to carry all of the input current). For the output use 3 cables of cross-section 10 mm (EARTH, N and L).
2
(THREE-PHASE CONNECTION 9E15KI, 9E15KIXL): Use 2 cables of cross-section 4 mm (L2 and L3) and 3 of cross-
2
section 16 mm (EARTH, N, L1) for the input (N.B.: L1 and N are of greater cross-section because in bypass operation
2
they have to carry all of the input current). For the output use 3 cables of cross-section 16 mm (EARTH, N and L).
2
(THREE-PHASE CONNECTION 9E20KI, 9E20KIXL): Use 2 cables of cross-section 6 mm (L2 and L3) and 3 of cross-
2
section 25 mm (EARTH, N, L1) for the input (N.B.: L1 and N are of greater cross-section because in bypass operation
2
they have to carry all of the input current). For the output use 3 cables of cross-section 25 mm (EARTH, N and L).

2. Connect the wires to the respective terminals, following exactly the instructions below:
Input line
a - Ensure that the upstream magneto-thermal switch is open.
b - Connect the earth wire to screw A.
c - Connect the neutral wire to terminal 4.
d - Connect the wires of the phases to terminals 1, 2 and 3 (for L1 use red wire).
Output line
a - Connect the earth wire to screw B.
b - Connect the neutral wire to terminal 5.
c - Connect the live wire to terminal 6.
R.E.P.O.
a - The REPO connection (between terminal 5 and 6) is normally open. For more information please refer to the REPO section of
this manual

Fig.3-6 10~20K three phase input terminal view

3. 3. Tighten the terminals well, close the backpanel cover and secure it with the screws taken out earlier.
4. For 10 to 15kVA the suggested tighten force is 1.2~1.6Nm. For 20kVA, the suggested tighten force is 2.5~3 Nm.

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R.E.P.O.

The terminal block on the back of the UPS also implements the R.E.P.O. (Remote Emergency Power Off) function that can be used
to shut off the UPS remotely in case of an emergency.

For installation, connect to the device's normally open contact .

In case of an emergency, if the stop device is used, the REPO control is closed and the UPS goes into stand-by mode and the load
is completely disconnected.

Attention: before restarting the UPS, reset the stop device.

The circuitry of the remote control terminal board is self-powered with SELV circuits. Therefore, an external voltage supply is not
required. When a contact is closed, a maximum current of 15mA circulates.
All connections with the remote control terminal board are made through a cable which guarantees a double insulation connection.

If you would like to bring the R.E.P.O. control outside, unscrew the two screws securing the lower part of the backpanel cover and
remove it (as indicated in the section “Connections”). Then, proceed as follows:
2
1. Use a 2x0.75mm cable to make the connection with the R.E.P.O. terminals.

2. Insert the screw driver in the square hole and press down to make the round hole terminal open. Then insert the wire into the
round hole. Then pull out the screw driver. Connect the two wires of the cable to terminals 5 and 6 (for version 9E6Ki), 7 and 8
(for versions 9E10Ki, 9E10KiXL, 9E15Ki, 9E15KiXL, 9E20Ki, 9E20KiXL) to be able to remotely shut off the UPS.

9E10Ki, 9E10KiXL, 9E15Ki, 9E15KiXL, 9E20Ki,

9E6Ki
9E20KiXL

Fig.3-7 EPO terminal connection

3. Close the backpanel cover and secure it with the screws taken out earlier.

Page 14
3.3.3 EBM WIRING CONNECTION
It is possible to connect more than one EBM in order to achieve any level of autonomy without mains power. Connect any Battery
Boxes in a cascade as shown in the figure below:
2
1. CONNECTION: Use 3 cables with 10 mm section (Earth, +, N and -)

2. Connect the wires to the relative terminals, following exactly the instructions given below:
For 9E6Ki, 9E10Ki, 9E10KiXL
a- Make sure that the fuse holder of the external battery box is open.
b- Connect the earth (PE) wire to EBM’s earth (PE) screw
c- Connect the positive (+) branch wire to EBM’s positive (+) terminal.
d- Connect the negative (-) branch wire to EBM’s negative (-) terminal.
The suggested tighten force is 1.6Nm. (Detailed wiring diagram see fig 3-9~10)

Fig.3-8 EBM terminal view (Fuse for 9E6Ki,

9E10Ki, 9E10KiXLwithout Neutral)

Versions 9E6Ki, 9E10Ki, 9E10KiXL

Fig.3-9 EBM terminal connection for 9E6Ki, Fig.3-10 EBM terminal connection for 9E6Ki,
9E10Ki, 9E10KiXL With Single EBM 9E10Ki, 9E10KiXL With Mutliple EBM

Note: For 9E15Ki, 9E20Ki, 9E20KiXL EBM wiring connection, you should check the 9EEBM manual in EBM
package.

Page 15
4.OPERATION
4.1 Display and Buttons

Fig. 4-1 Control Panel

The following tables shows the buttons, LCD indicator and LED indicator status and description:

Table 4-1 Control Buttons Functions

The Button Function Illustration

If the UPS is in standby or bypass mode, press >2s, the buzzer will beep once, then the UPS
Turn on system will be turned on.
If the UPS is in line, battery, HE or battery test mode, press >3s, the buzzer will beep once, then
Turn off
the UPS will be turned off.
If the UPS is in fault mode, and the fault cause has disappeared, press >2s, the buzzer will beep
Transfer once, fault will be cleared and UPS will turn to standby mode.
Battery test on line mode,Press the button >2s
Function key Mute: Press the button >2s
Down to next page: Press the button<200ms

Table 4-2 LED indicator

LED name Colour Description
Line Green It indicates the utility is normal
It indicates the input is connected with battery, and the
Battery Yellow
input power is supplied from the battery.
It indicates the UPS is in bypass mode, the load current is
Bypass Yellow
directly supplied from the utility power
It indicates that the inverter is OK and the load is supplied
Inverter Green
from the inverter.
Note: After UPS power on, all LEDs will be lightened for 2 seconds, and then turn to normal status. When UPS is turning on, 4
LEDs will be lightened one by one until the UPS is turned on successfully.

LED Line Battery Bypass Inverter

⊙:Utility is normal
No Output mode ⊙
●: Lightened constantly
Bypass mode ● ● ★: Flashing every 4s
Line mode ● ● ◇: Depended on the fault status
□: Depend on the original display
Battery mode ● ●
Battery test mode ★ ●
Fault mode □ ◇
Warning □ □ □ □

Page 16
Table 4-3 Buzzer

Priority UPS condition Buzzer

1 UPS fault and failure Continuous

2 Normal mode No beep
Battery/battery test mode One beep per 4 sec
3
(One beep per 1s when battery low)
4 Bypass mode One beep per 2 minutes
5 Overload One beep per 500ms
6 Other alarm One beep per 1s
7 Manual bypass One beep per 1s
Note: buzzer alarm can be enable/disable by function button, if buzzer alarm is disabled, all present alarm is muted
except that the button press still has a tick beep. Buzzer alarm will be enabled automatically once new alarm arises.

Interface
In order to make sure all segments are OK, LCD begins to do self-test after power on. During self-test, all the segments
will be lighted for 2 seconds, then the LCD will turn to normal display status.

Fig. 4-2 The default LCD display

Icon Icon name Description

Display values, eg: voltage, frequency,
Measurements
load percentage, etc.

Battery voltage
DC Voltage
The percentage, eg: Load percentage and
Percentage battery capacity percentage

It indicates information for output.

Output
It indicates information for input.
Input
Load It indicates information for load.
Battery It indicates information for battery.

It indicates the load level. Load border will

Load level
flash if the load is overload.
It indicates the battery capacity. Battery
Battery level
border will flash if the battery is low.
It indicates warnings or UPS Fault .
Warning/Fault If it is a warning, the icon will flash; if it is a
fault, the icon will be lighted constantly.

Page 17
4.2 Operating UPS

Notice: Please switch off the connected loads first before turning on the UPS, and switch on the loads one by
one after the UPS is turned on. Switch off all of the connected loads before turning off the UPS.

Notice: Power on for the first time

1. Close the magnetothermic switch located upstream of the UPS.
2. Close the input and output switches and insert the battery fuses (if any) located on the back of the UPS’s
backpack.

4.2.1 TURNING ON UPS WITH MAINS

Check that all connections are correct. Check the breaker of external battery pack is in “ON” position.
Set input breaker in “ON” position. At this time the fan begins to rotate. By pressing button continuously for
more than 2 second, the buzzer will beep once, UPS starts to turn on.
A few seconds later, the UPS turns into Line mode. If the mains power is abnormal, the UPS will transfer to
Battery mode without output interruption of the UPS.

4.2.2 TURNING ON UPS WITHOUT MAINS

Check that all connections are correct. Check the breaker of external battery pack is in “ON” position.
By pressing button continuously for more than 2s, the buzzer will beep once, UPS starts to turn on.
A few seconds later, the UPS turns into Battery mode. If the mains power comes back, the UPS will transfer to
Line mode without output interruption of the UPS.

4.2.3 TURNING OFF UPS WITH MAINS

To turn off the inverter of UPS press button continuously for more than 3s and the buzzer beep once.
The UPS will turn into standby mode.
Cut off the mains power supply.
A few seconds later, LCD display shuts down.

4.2.4 TURNING OFF UPS WITHOUT MAINS

To power off the UPS press button continuously for more than 3s, and the buzzer beep once. The UPS will
cut off the output.
A few seconds later, LCD shuts down and no voltage is available from the UPS output.

4.2.5 TRANSFER TO BYPASS

To transfer the UPS in internal bypass mode, press on/off button and test button at the same time for more
than 4 seconds.
To transfer the UPS back to normal mode, press on/off button and test button at the same time for more than 4
seconds.

4.2.6 TRANSFER TO MAINTENANCE BYPASS

To transfer the UPS in maintenance bypass mode, switch on the maintenance switch. And then the UPS will
transfer to maintenance bypass mode. Switch off the input and output switch before doing maintenance on the
UPS.

To transfer the UPS back to normal mode, switch on the input and output switch and then switch off the
maintenance switch. Then turn on the UPS following “Turning on UPS” steps.

Page 18
4.3 Configuration

4.3.1 COMMUNICATION PORTS

On the back of the UPS (see UPS Views), the following communication ports are present: RS232 connector, USB connector, Slot
for optional connectivity cards

RS232 or USB communication ports

The RS232 and USB communication ports cannot operate simultaneously.

1. Connect the RS232 or USB communication cable to the serial or USB port on the computer.
2. Connect the other end of the communication cable to the RS232 or USB communication port on the UPS.

The UPS can now communicate with EATON power management software

Connectivity Cards
The UPS is equipped with an expansion slot for optional Connectivity
Cards (see figure on right).

It is not necessary to shutdown the UPS before installing a

communication card.

1. Remove the slot cover secured by screws.

2. Insert the communication card in the slot.
3. Secure the card cover with the 2 screws

Connectivity cards allow the UPS to communicate in a variety of networking environments and with
different types of devices.

• Network-MS card - has SNMP and HTTP capabilities as well as monitoring through a Web browser
interface; connects to Ethernet network. In addition, a Environmental Monitoring Probe can be atta- ched
to obtain humidity, temperature, smoke alarm, and security information.
• Modbus-MS card - has connection to Modbus protocol in addition to network management.
• Relay-MS card - has isolated dry contact (Form-C) relay outputs for UPS status: Utility failure, Battery low,
UPS alarm/OK, or on Bypass.

4.3.2 EATON INTELLIGENT POWER SOFTWARE SUITE

Each 9E UPS ships with Eaton Intelligent Power Software suite. To begin installing, see the instructions
accompanying the Software suite CD.
Eaton Software suite provides up-to-date graphics of UPS power and system data and power flow.
It also gives you a complete record of critical power events, and it notifies you of important UPS or power
information.
If there is a power outage and the 9E UPS battery power becomes low, Eaton Software suite can automatically shut down
your computer system to protect your data before the UPS shutdown occurs.

Page 19
4.4 Trouble shooting

PROBLEM POSSIBLE CAUSE SOLUTION

Close the input switch located on the back of the
INPUT SWITCH OPEN
UPS.
MAIN CONNECTION CABLE
Check that the power cable is connected correctly.
MISSING
THE DISPLAY DOES
NO MAINS VOLTAGE
NOT LIGHT UP Check that the power reaches the UPS
(BLACKOUT)

Reset the thermal protection.

UPSTREAM THERMAL
CAUTION: Check that there is no output overload to
PROTECTION TRIP
the UPS.
THE DISPLAY IS ON BUT
Press the “ON” button on the front panel to power the
THE LOAD IS NOT THE UPS IS IN Standby mode
loads.
POWERED

THE UPS IS OPERATING

THE INPUT VOLTAGE IS
FROM THE BATTERY Problem with the mains. Wait until the input mains
OUTSIDE THE PERMITTED
DESPITE THE voltage returns within the tolerance range. The UPS
TOLERANCE RANGE FOR
PRESENCE OF MAINS will automatically return to mains operation.
MAINS OPERATION
VOLTAGE

THE BUZZER SOUNDS

Reduce the load to within the threshold of 100% (or
CONTINUOUSLY AND
user threshold in the case of code A80E).
THE DISPLAY SHOWS THE LOAD APPLIED TO THE
If the display shows an Fault:
ONE OF THE UPS IS TOO HIGH
remove the load and switch the UPS off and back on
FOLLOWING CODES:
again.
A80E, A810, F808
THE DISPLAY SHOWS BATTERIES MISSING OR
Check that the Battery Box is inserted and connected
THE FOLLOW CODE: BATTERY BOX MISSING OR
to the UPS correctly.
A60D NOT CONNECTED
THE BUZZER SOUNDS
CONTINUOUSLY AND
THE DISPLAY SHOWS THE TEMPERATURE INSIDE Check that the temperature of the environment in
ONE OF THE THE UPS IS TOO HIGH which the UPS is located does not exceed 40°C.
FOLLOWING CODES:
A004 F004

THE BUZZER SOUNDS

CONTINUOUSLY AND
THERE IS A FAULT ON ONE Disconnect all the utilities, switch the UPS off and
THE DISPLAY SHOWS
OR MORE OF THE LOADS back on again, reconnect the utilities one at a time to
ONE OF THE
POWERED BY THE UPS identify which one is faulty.
FOLLOWING CODES:
F805

THE BUZZER SOUNDS

CONTINUOUSLY AND
THE DISPLAY SHOWS
If possible, disconnect the power to the load, switch
ONE OF THE
THE UPS IS MALFUNCTIONING the UPS off and back on again; if the problem occurs
FOLLOWING CODES:
again, call the support centre.
F704, F70D,F70C,F302,
F303,F305,F300,F301,F3
04, F002
THE DISPLAY SHOWS To take the UPS out of the maintenance bypass
THE MAINTENANCE BYPASS
THE CODE: A900 function, open the manual bypass switch on the back
FUNCTION IS ACTIVE
of the UPS.

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4.5 Alarm codes
Using a sophisticated self-diagnosis system, the UPS is able to check its own status and any anomalies and/or faults
which may occur during normal operation and display them on the display panel. If there is a problem, the UPS signals
the event by showing the code and the type of active alarm on the display.

ALARMS
“Minor” problems which reduce performance or prevent certain functions from being used.

CODE DESCRIPTION
A007 Fans blocked
A107 Cable connection error
A10A Unbalanced input voltages (three-phase input)
A806 E.P.O control active
A80E Overload: load > 105%
A810 Load percentage greater than the user threshold set
A60D Batteries missing or Battery Box missing or not connected
A802 Low battery

FAULTS
Faults are normally preceded by an alarm signal and their scale leads to the power-off of the inverter and the load being
powered by the bypass line.

CODE DESCRIPTION

F002 UPS Fault

F004 Dissipator over temperature
F302 F303 Capacitor bank undervoltage
F300 F301 Capacitor bank overvoltage
F304 Unbalanced capacitor bank
F305 Failed capacitor bank soft start
F70D Inverter overvoltage
F805 Short circuit
F704 Failed inverter soft start
F70C Inverter undervoltage
F808 Output overload fault
F811 Negative output power

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5.Technical data
9E10Ki, 9E20Ki,
UPS MODELS 9E6Ki
9E10KiXL
9E15Ki
9E20KiXL

INPUT
Nominal voltage [Vac] 220 - 230 - 240 220 - 230 – 240 / 380 – 400 - 415
Maximum operating voltage [Vac] 276 276 / 478
Nominal frequency [Hz] 50 - 60
26 41 / 16 82 / 28
Nominal current [A] 62 / 22
(42 / 20,5 XL) (83 / 29,5 XL)
BATTERY
Recharge time (standard versions) [h] < 8h for 90% of the charge
Expandability and nominal
180Vdc 240Vdc 240 + 240Vdc 240 + 240Vdc
voltage of the Battery Box
Charging current
Not applicable 4,4A 5A 5A
(for XL versions only)
OUTPUT
Nominal voltage [Vac] Selectable: 220/230/240
Frequency [Hz] Selectable: 50, 60 or auto sensing
Nominal power [VA] 6000 10000 15000 20000
Nominal power [W] 4800 8000 12000 16000
Bypass line available: activates the bypass after 5 min, then
Overload: 105% < load < 110% continues to work
Bypass line not available: locks after 5 min
Bypass line available: activates the bypass after 1 min, then
Overload: 110% < load < 130% locks after 1 min
Bypass line not available: locks after 1 min
Bypass line available: activates the bypass after 10 s, then
Overload: 130% < load < 150% locks after 10 s
Bypass line not available: locks after 10 s
Bypass line available: activates the bypass after 100 ms, then
Overload load > 150% locks after 1 s
Bypass line not available: locks after 1 s

OTHER
Leakage current to earth [mA] < 8mA
Ambient temperature [°C] 0 – 40
Humidity < 95% without condensation
Batteries deep discharge - overcurrent - short circuit - overvoltage -
Protection devices
undervoltage - circuit breaker
Dimensions W x D x H [mm] 262 x 613x 709 350 x 706 x 818
85 153
Weight [kg] 65 142
(34 XL) (48 XL)
Operating Temperature 0 oC to 40 oC

Operating humidity 0-95% no condensing

Altitude Up to 1,000 meters above sea level with 10% derating per 1000m
-15oC to 60oC without batteries
Storage temperature
0~35°C with batteries

EBM 180VDC 9Ah 240VDC 9Ah

Nominal battery voltage [Vdc] 180Vdc 240Vdc

Dimensions W x D x H [mm] 262 x 580 x 709

Weight [kg] 130 148

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