Marlabs Capability Overview

Who
We are
Award-winning global provider of IT services and KPO services
US Based
IBM Regional Systems Integrator and Microsoft Gold Certified Partner
and
Owned Founded in 1996 in the US, headquartered in Edison, NJ

More than 1,800 professionals worldwide

Presence in New Jersey, Pennsylvania, Georgia, Illinois, California,

Canada, and India

Global Development and Training Centers in Pennsylvania and India

Robust 847% growth in revenue over the last 5 years

Growth

Product MCO Central – Software for Management of Workers Compensation Claims

Guiding Customer Centric Engagement Model

Ethos
Most of Marlabs’ business from repeat/referral customers
Accolades

Deloitte Technology
INC 500 (2002 – 2006)
(2002 – 2003, 2006)
Hall of Fame
Fast 500

Black Book Top 10

Deloitte Technology BPO healthcare
(2002 – 2007) revenue cycle mgt.
Fast 50 companies (2007)

VAR Business
NJ Finest
(2006 – 2007)
(2005 – 2006)
500

Top five Application E&Y Entrepreneur

Developers (2005), Of The Year Finalist
Fast Growth 100 (2008) (2005 - 2006)

Best Places
The Software 500
to Work in NJ
(2008)
(2005)
Technology
Clients
Marlabs
Service Offerings

Application Development & Maintenance

Develop and maintain custom applications across technologies that address your
unique business needs
Product Engineering and Sustenance
Build/Support software products: Conceptualize, POC, Architect, Design, Develop, and
Ongoing Maintenance
Business Intelligence / Data Warehousing
Provide your business with crucial analytics and insight to manage performance,
improve operational efficiency and profitability

Independent Verification & Validation

Provide independent testing services that improve predictability of quality, reduce time
and cost, and increase return on investment on testing
Business Process Outsourcing/Knowledge Process Outsourcing
Outsource business processes to take advantages of economies of scale
and increase business speed and profits
Our
Worldwide
Offices
Marlabs
Offshore/Nearshore
Delivery Model
Marlabs
Global Network
Diagram
Marlabs ADM
Center of Excellence

• Operates from Global Training Center

• Researches new software technologies

• Staffed by fulltime highly technical resources

• Conducts discussion forums as a vehicle for knowledge exchange

• Develops the Marlabs Application Framework

– Fully tested, reusable utilities
– Cross layer framework components
– Reference architectures

• Establishes best practices in technology integration

Striving for excellence
Quality Systems CMMI Level 3

Based on
industry standards
such as SEI CMMI,
ISO 9001:2000,
ISO 27001, Process and
SAS 70, PMBOK, Quality Management
and PCMM Team

Various
development
methods
such as Waterfall, Mix of best-in-class
Incremental, third-party tools
Iterative, and and internally
Prototype developed tools
Marlabs
Consulting
Services
Marlabs
Consulting
Services
Our
Consultant base

• Fulltime In-house Consultants

• Real Bench (Marlabs W2)
• Virtual Bench (Prospective Employees)
• Offshore Resources

• Independent Contractors

• Approved Vendors
• Specialized Niche Skills

• Job Portals
• Monster, Career Builder, Dice, Hot Jobs, etc.
The
Recruiting Process
Our
Differentiators
Large in-house consultant base
• Active database of over 10,000 consultants across skills sets and
domains
• Stringent controls on Quality, Delivery, Cost
Robust recruitment process
• 30+ recruiters - most are AIRS certified
• Proactive recruiting to keep pipeline ready at all times
• Diversity Recruiting
• Reference checks, technical checks through our panel of IT
members
Turnaround Training / Development
times • In-house training facilities
Standard skills (less • Training prior to deployment
than 24 hours) • Training facilities for client personnel
• Use of online skill assessment tools like brain bench
Niche skills (under
48 hours) Consultant focused division
• 80% referral rate
• Constant refresh/upgrade of skills
• Quality benefits
Partnering
with VMO

• Working with Beeline,Compaid, Chimes

• Clients include Horizon BCBS, McGraw Hill

• 85% - 90% success rate for profiles submitted

• Faster turnaround time of less than 5 hours

Turnaround
times
• Active virtual bench
Standard skills (less
than 24 hours)
• Availability of specialized technical recruiters
Niche skills (under
48 hours)
Marlabs
Application Development
And maintenance
ADM
Service Offerings
Marlabs
IV&V Services
Marlabs
IV&V
Service Offerings

Tools :
IBM -
Rational,
HP- Mercury,
Compuware
and Open
Source
Marlabs
Business Intelligence
Services
Our
BI
Service Offerings Solution Strategy
• BI Assessment
• Business Case
& Roadmap
• BI Architecture &
Maintenance Planning
Analysis & Design
& Support
• Data Modeling
• Technical Helpdesk
• ETL Strategy
• 24x7 Production Support
• Reporting
• On-demand
Requirements
Enhancements
Service • Performance
Offerings Optimization

Reporting
& Analytics Data Warehouse
• Building Reports & Cubes Creation
• Creating KPIs & • Data Acquisition
Dashboards & Integration
• Visualization, Publishing, • Data Cleansing
& Distribution • Data Aggregation
• Data Mining & & Crunching
Analytics
Solutions for
Product Engineering
Services
Product Engineering

Concept Design Development Testing Support

Objective

Solve customer Design industrial- Develop adaptable Ensure quality and Provide technical
problem strength product product defect free support

Steps
• Concept definition • Requirements • Product • Unit testing • Technical support
• Prototype design analysis development • Feature testing • Customer support
• Technology • Architecture • Product • Regression • Professional
evaluation • Feature definition maintenance testing services
• Prototype • Reengineering • Test automation • Documentation
development and migration • Acceptance
• Prototype testing
validation
 Agile support model
Product Engineering

Setup an agile customer focused team Deployment

QA (Patches)
Tech Support
Complement core R&D team Core Services

Concept
Services available on demand Design
Development
QA (new features) Sustenance
Release
Achieved through mix of onsite and offshore teams Engineering
Marlabs
BPO Services
Our
BPO Business
Service Offerings
process mapping
Modeling of the
business
processes to be
Training outsourced Transition
Training of the team planning
on the Planning the transition
outsourced processes of the process to an
outsourced model

Service
Offerings

Process
improvement Pilot process
Tracking of metrics on Running a few
outsourced process processes in an
towards continuous Production outsourced model to
improvement Moving processes to test and validate
production in fully the BPO
staffed
and outsourced setup
The
Marlabs Promise
Thank you