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Report Activity WFH I Protégé Team A I

The document summarizes 4 activities conducted by Protégé Team A from 8-11 February 2021 regarding KWSP. Activity 1 involved roleplaying call scenarios to assist KWSP members regarding the ISinar program. Activity 2 included a home workout demonstration and presentation on e-contribution to KWSP. Activity 3 focused on practicing English greetings for KWSP member calls and a Kahoot quiz on ISinar. Activity 4 was playing Pictionary and BINGO games related to ISinar to review documentation criteria. Risk assessments found all activities could be conducted safely online.

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kadir
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47 views12 pages

Report Activity WFH I Protégé Team A I

The document summarizes 4 activities conducted by Protégé Team A from 8-11 February 2021 regarding KWSP. Activity 1 involved roleplaying call scenarios to assist KWSP members regarding the ISinar program. Activity 2 included a home workout demonstration and presentation on e-contribution to KWSP. Activity 3 focused on practicing English greetings for KWSP member calls and a Kahoot quiz on ISinar. Activity 4 was playing Pictionary and BINGO games related to ISinar to review documentation criteria. Risk assessments found all activities could be conducted safely online.

Uploaded by

kadir
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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REPORT ACTIVITY

WFH I Protégé Team A I

2021

8 – 11 February 2021

KUMPULAN WANG SIMPANAN PEKERJA (KWSP


Authored by: PROTÉGÉ TEAM A

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ACTIVITY 1
Step-up to Quality Control

Types of activity 1. Present a slide regarding the guidelines in answering


KWSP members call.
2. Giving an example about answering the calls and how
to assist the KWSP members regarding ISinar.
3. Conducted role play with the other team members.
4. Sharing session regarding how to assist KWSP
members regarding ISinar.
Description of activity 1. Explained in details the proper way in answering the
calls according to CMC guidelines.
2. Sharing the tips and tricks in assisting KWSP members
and how to handle some emotional members.
3. Making a role play starting with giving an example in
answering a call. The other team members also join
the role play with different situations.
4. Make a sharing session about how to handle KWSP
members and what is the best way in helping the
members.

Status Completed

Risks Risk-free

Action to the risk The session was conducted via Zoom application where there was no
physical contact among participants

Assigned to 1. Kadir Lanika


2. Nur Syafiqah Dayana
3. Nur Sabrina

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Picture

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ACTIVITY 2
Home-workout + E- Caruman

Types of activity 1. Introduction of home workout


2. Home workout (video show)
3. Home workout together with participants
4. e-contribution Presentation
5. Conducted pop quiz by using the link
6. Q&A

Description of 1. Introduction of home workout is the exercise that can be


activity done at home during this PKP season. It will take only 7
minutes for doing this workout. This exercise is also easy
and fast.
2. We done home workout together with participants through
zoom meeting.
3. The activity conducted by presentation and explained
about the introduction e-contribution, advantages of e-
contribution, options available for online payment. The aim
of this activity is to study “e-contribution KWSP” which is
offered to employer.
4. The e-contribution Pop Quiz consisted of 10 multiple choice
questions. Participants are required to answers all
question. The purpose of this pop quiz is to test the
participants' understanding of the e-contribution
presentation. They have been given the link
https://wordwall.net/ms/resource/10532820/pengenalan-
kwsp-e-caruman-kwsp to answer the question.

Status Completed

Risks 1. Need skilled person on this to explained and comment


further about “e-contribution KWSP”.
2. Requires a coach skilled in workout.
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Action to the risk 1. During the program, all participants give their own opinions
about the question that arose.
2. In the absence of a coach, the program takes place by
showing a video on how to exercise that can be used in daily
routines.
(https://www.youtube.com/watch?v=vJhOXGvANLE)

Assigned to 1- Siti Nabila Hanis


2- Nurul Amira
3- Siti Nur Aisyah

Picture

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ACTIVITY 3
Guess who am I / Warewolf Games/ Get it right/ Kahoot i-sinar

Types of activity 1. The session was conducted via Zoom Cloud Meeting
Application where group 3 members presented basic
English greetings that can be used in order to answer
the call of EPF members.
2. Q&A and discussion was opened at the end of the
session to discuss the accuracy or other proper answers
choices as well as other possible real case situations
handled by i-Sinar protégé agents.
3. The Kahoot challenge link has been shared to all
participants via zoom chat and also whatsapp group
chat
(https://kahoot.it/challenge/06219944?challenge-
id=478f1348-c99f-4f15-bfd7-
e6f409d23ccd_1612917324568)
4. Q&A and discussion was opened at the end of the
session to discuss the documentation criteria of i-Sinar
Category 2.

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Description of activity 1. This activity is in the form of "brainstorming" among
members of the protégé team A to use proper basic
English conversations with EPF members in
conjunction with the new call system software
'Genesys' which provided the caller with language
option.
2. The objective of this activity is to help the agent to
prepare with the appropriate answer for the caller
who opt for English speaking agent and also improve
agent ability to answer calls in bilingual.
3. Review the criteria need to be taken into
consideration while reviewing i-Sinar Category 2
documents submitted by applicants.
4. The objective of this activity is to get a clear picture
of the documents review process that needs to be
fulfilled prior approval.

Status Completed

Risks Risk-free

Action to the risk The session was conducted via Zoom application where there was no
physical contact among participants

Assigned to 4. Haziah
5. Nasibah
6. Syafiqah

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Picture

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ACTIVITY 4
Pictionary & BINGO I-sinar

Types of activity The joy of playing Pictionary is that the rules of the
game are simple, but executing them is a challenge
and inevitably produces a lot of fun and laughter.
Basically, the goal of the game is for one person to
draw a picture without using any letters, numbers,
words, gestures, verbal cues or nonverbal cues, and
their team member has to guess what word
corresponds to the picture being drawn. In order for it
to be fair for both teams, generating random
Pictionary game words is a great way to keep the
playing field even.
Description of activity 5. Every round is an All Play, so both teams will
compete head-to-head on every clue.
6. To begin, there are three categories which is easy,
medium and hard while they go around in
alphabetical order. When it's a teammate's turn to
draw, they will receive a word online and try to draw
that prompt while sharing their webcam at the paper
or drawing pad.
7. One person from designated team will be the first
picturist to draw for 50 seconds. Note, sketches
cannot contain letters or numbers.
8. All players guess in the first round and have a minute
to do so. The team who guesses correctly gain one
point for each correct answer.

Status Completed

Risks Risk-free

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Action to the risk The session was conducted via Zoom application where there was no
physical contact among participants

Assigned to 7. Umi Syakina binti Md Yassir


8. Nor Hafizah binti Ramlan
9. Nur Auni Batrisyia binti Mohamad Fadzli

Picture

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