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Developing Effective Listening Skills: Communication Assessment File

This document discusses developing effective listening skills. It defines listening as an active process of receiving and interpreting messages. The key points are: 1. There are 5 stages to the listening process: receiving, understanding, remembering, evaluating, and responding. 2. Hearing is simply receiving a message through the ears, while listening is a conscious process that involves decoding and interpreting the message. 3. Good listening skills have advantages like being appreciated, gaining new perspectives, strengthening relationships, and understanding other people. 4. There are different types of listening including comprehension, appreciative, empathetic, and critical listening.

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S Amit Rao
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51 views6 pages

Developing Effective Listening Skills: Communication Assessment File

This document discusses developing effective listening skills. It defines listening as an active process of receiving and interpreting messages. The key points are: 1. There are 5 stages to the listening process: receiving, understanding, remembering, evaluating, and responding. 2. Hearing is simply receiving a message through the ears, while listening is a conscious process that involves decoding and interpreting the message. 3. Good listening skills have advantages like being appreciated, gaining new perspectives, strengthening relationships, and understanding other people. 4. There are different types of listening including comprehension, appreciative, empathetic, and critical listening.

Uploaded by

S Amit Rao
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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COMMUNICATION ASSESSMENT

FILE

DEVELOPING EFFECTIVE LISTENING


SKILLS

SUBMITTED BY:
S.AMIT RAO
B.ARCH (SEM-II)
A80804020002
TABLE OF CONTENTS

1. WHAT IS LISTENING ?

2. PROCESS OF LISTENING

3. HEARING VS LISTENING

4. ADVANTAGES OF GOOD
LISTENING

5. TYPES OF LISTENING
1.What Is Listening?
• Listening is the ability to accurately receive and interpret messages in the communication process.

• Listening is key to all effective communication, without the ability to listen effectively messages are
easily misunderstood.

• Listening is one of the most important skills you can have.

• An active process of getting information, ideas.

• “Listening is the Just Listening to words is not enough; a good Listener has to pay attention to the
non-verbal communication of the speaker.

•Listening is the process of receiving, constructing meaning from, and responding to spoken.

2.PROCESS OF LISTENING:

I)-Receiving
• Is the intentional focus on hearing a speaker’s message.

• This stage is represented by the ear because it is the primary tool involved with this stage of the
listening process.

II)- Understanding
• In the understanding stage, we attempt to learn the meaning of the message, which is not always
easy.

• Deciding what the message means to you

III)- Remembering
• Remembering begins with listening; if you can’t remember something that was said, you might not
have been listening effectively.

• However, even when you are listening attentively, some messages are more difficult than others to
understand and remember. Highly complex messages that are filled with detail call for highly
developed listening skills.
IV)- Evaluating
• The fourth stage in the listening process is evaluating.

• evaluations of the same message can vary widely from one listener to another.

• The stages two, three, and four are represented by the brain because it is the primary tool
involved with these stages of the listening process.

V)- Responding
• Responding—sometimes referred to as feedback—is the fifth and final stage of the listening
process.

• Your reaction to the message. It can be emotional and intellectual.

• For example, you are giving positive feedback to your instructor if at the end of class, you stay
behind to finish a sentence in your notes or approach the instructor to ask for clarification. The
opposite kind of feedback is given by students who gather their belongings and rush out the door as
soon as class is over.

• This stage is represented by the lips because we often give feedback in the form of verbal
feedback; however, you can just as easily respond nonverbally.

3.HEARING VS LISTENING:
POINT OF HEARING LISTENING
DIFFERENCE

1.Difference Receiving any message through ears is On the other hand , the message you
known as hearing intentionally want to hear is termed as
listening .

2.position in the It is the first step of listening process It is the next step of listening process
listening process

3.function Function of hearing is just to receive Listening involves decoding and


verbal message interpretation of message

4.conciousness Consciousness is not required in hearing On the other hand , listening is a


conscious human behaviour
4.ADVANTAGES OF GOOD LISTENING :
 You will be more appreciated by the people whom you talk to.

 You will get new points of view, new perspectives and new insights.

 You might get some good advice.

 Your relationships with people will be more harmonious.

 People would love your company.

 Listening develops patience and tolerance in the listener.

 Listening to others can help you solve problems and see new opportunities.

 People will like you more because people like good listeners.

 Listening to people will help you understand them and their needs, and this would enhance
your popularity.

5.TYPES OF LISTENING:

Comprehension listening
The next step beyond discriminating between different sound and sights is to make sense of
them. To comprehend the meaning requires first having a lexicon of words at our fingertips
and also all rules of grammar and syntax by which we can understand what others are
saying.
The same is true, of course, for the visual components of communication, and an
understanding of body language helps us understand what the other person is really
meaning.
In communication, some words are more important and some less so, and comprehension
often benefits from extraction of key facts and items from a long spiel.
Comprehension listening is also known  as content listening, informative listening and full
listening.
Appreciative listening
In appreciative listening, we seek certain information which will appreciate, for example
that which helps meet our needs and goals. We use appreciative listening when we are
listening to good music, poetry or maybe even the stirring words of a great leader

Empathetic listening
When we listen empathetically, we go beyond sympathy to seek a truer understand how
others are feeling. This requires excellent discrimination and close attention to the nuances
of emotional signals. When we are being truly empathetic, we actually feel what they are
feeling.
In order to get others to expose these deep parts of themselves to us, we also need to
demonstrate our empathy in our demeanour towards them, asking sensitively and in a way
that encourages self-disclosure.

Critical listening
Critical listening is listening in order to evaluate and judge, forming opinion about what is
being said. Judgment includes assessing strengths and weaknesses, agreement and
approval.
This form of listening requires significant real-time cognitive effort as the listener analyses
what is being said, relating it to existing knowledge and rules, whilst simultaneously
listening to the ongoing words from the speaker.

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