Scribd
Upload
63 views

Assignment: Organizational Behavior Case Study

Olivia is the associate director of an organization experiencing high staff turnover and a lack of management in the finance department. This has caused employees to lose trust in Olivia's leadership. To be effective, Olivia needs to use both management and leadership skills. She should focus more on management skills to address budget and staffing issues. She can build staff confidence by increasing communication, involving employees in decisions, and motivating them. A democratic leadership style where Olivia invites input but makes the final decisions would help improve communication and morale.

Uploaded by

Pritam saha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
63 views

Assignment: Organizational Behavior Case Study

Olivia is the associate director of an organization experiencing high staff turnover and a lack of management in the finance department. This has caused employees to lose trust in Olivia's leadership. To be effective, Olivia needs to use both management and leadership skills. She should focus more on management skills to address budget and staffing issues. She can build staff confidence by increasing communication, involving employees in decisions, and motivating them. A democratic leadership style where Olivia invites input but makes the final decisions would help improve communication and morale.

Uploaded by

Pritam saha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

Assignment: Organizational Behavior

Case Study
Submitted By : Pritam Saha

Qs.1: How can Olivia most effectively use both management and
leadership skill in her role as associate director? What combination of
the two do you think would work best in this setting?
Ans: As mentioned in the case that Olivia requires frequent travel so it might
affect in her management and leadership skill and lack of understanding in the
top level management can cause the whole organization messed up. Regular and
good communication with both of her manager can very much reduce the
chances of conflict in the organization. Lack of management in the finance
department due to high turnover in staff had caused the less believe toward her
of employees of the organization and also the not so much good relationship with
the managers caused this situation. As the associate director of the organization
she is responsible for budget management and developing and implementing
programs. I think in this situation Olivia has to perform more management skill
than leadership skill because the lack of staff in top management and lack of
information from finance department is causing bad management for the two
managers too because they can’t allocating appropriate work to employee so the
employees are also overworked.

Qs.2: What steps could be taken to build staff confidence?


Ans: In this situation Olivia could take some step that would help her to
build staff confidence those are that she could do more verbal
communication with the lower level staff, through inviting staff to the
decision making process helps to increase their job satisfaction and will
make them motivated that would help in efficiency of work which is
most important in the situation of high turnover of staff, if Olivia take
all this steps it would help her to build staff confidence. Many
employees like the trust they receive and respond with cooperation,
team spirit, and high morale.
Qs.3: What advice would you give Olivia on improving her leadership
skill and to the manager on improving their management skill?
Ans: Some advice that I would love to give Olivia that she should
influence the bottom line employees, should listen to the managers,
taking more responsibility, pre planning, clear vision of future etc by
taking this steps she might keep the staff confidence which will help her
in further organizational task.
Managers should maintain better communication with superior
which will help them in decision making process which is very much
important for managers, building trust and keeping it among the
employees for the long time, try to better communicator with the lower
level employees these are the some advices to the manager to improve
their management skill.

Qs. 4: Which leadership style do you think a leader would need to be


effective in this situation?
Ans: In this situation I think a democratic leadership style would be
more effective because the lack of communication in the top level
management although less believe toward the associate director of the
employees, so I’ll discuss how a democratic leadership style would help
better to manage the situation.
A democratic leader will make the final decision, he or she invites
other members of the team to contribute to the decision-making
process. This not only increases job satisfaction by involving employees
or team members in what’s going on, but it also helps to develop
people’s skills. Employees and team members feel in control of their
own destiny, and so are motivated to work hard by more than just a
financial reward. Democratic leadership can produce high quantity
work for long periods of time. Many employees like the trust they
receive and respond with cooperation, team spirit, and high morale.
As participation takes time, this style can lead to things happening
more slowly than other approach, but often the end result is better. It
can be most suitable where team working is essential, and where
quality is more important than speed to market or productivity.

You might also like