PROCESS MATRIX

Haven for Children

CASE MANAGEMENT PROCESS

Accountable Remarks
Steps Description of the Steps Inputs Needed Output Duration
  Office/Staff (Gaps, Issues, Concerns)
1.  LGU Referral Letter
2. Initial Case Study Report 1.  Incomplete
3. Medical Certificate/ requirements
Medico-legal, check- submitted by the
ups, etc. referring party
1. Social Worker/
1. Review of documents 4. Birth/baptismal 2. Some documents
Referral of Caseworker 1 case folder,
submitted by referring certificate of client 15-20 maybe forged or not
1 Client/s from arranged, tagged
party; 5. School records minutes authentic
LGUs and filed
6. Court related 3. Client being referred is
documents not under the clientele
7. Other requirements category of the center
such as psychological
evaluation if available

1.  Accomplish intake sheet 1.  Social Worker/

through client & escort Caseworker
interview 1. LGU Referral Letter
2. Conduct admission 2. Initial Case Study Report
1.  Intake Sheet
conference 2. Center Rehab 3. Medical Certificate/ 1. Absence of biological
2. Admission Slip
3. Conduct Agreement signing Team & LGU Medico-legal, check- parents, next of kin
3. Inventory of
between client and center counterpart/s ups, etc. and relatives to
Belongings
Admission of with LGU counterpart 3. Caseworker, 4. Birth/baptismal provide pertinent
record
2 Client to the 4. Conduct Inventory of client and LGU certificate of client  1-2 hours information
4. Duly signed
center Belongings counterpart 5. School records 2. Non-disclosure of
Agreement /
Orient client and escorts on 4. Houseparent 6. Court related health or mental
Kasunduan
Center House rules and on duty documents fitness by referring
5. Health record
policies (i.e. admission, 7. Other requirements party
taken
visitation) such as psychological
5. Take vital medical record evaluation if available
(i.e. height, weight)
5. Center Nurse
 1. Integration into group living 1. Houseparent 1. Bed, locker, dorm 1. Anecdotal 1. Monthly 1. Some important
activities and provision of assignment and Reports milestones are not
Homelife services tasking/chores captured in the report.
2. Undertake comprehensive 2. Caseworker 2. Field/home visit, request 2. Updated Social 2. Quarterly 2. Integrity of information
data gathering activities re: for travel order, request Case Study due to absence of
client, family and for transport vehicle Report, Feedback significant others,
community Report 3. Monthly Availability of transport
3. Conduct counseling, 3. Caseworker 3. Process Recordings 3. Progress Reports vehicle
coaching sessions and 3. Time constraints
monitor client progress
4. Attend, escort, coach client 4. Caseworker 4. Prepare and update 4. Complete and 4. 1 day 4. Availability of transport
for court hearing client dossier accurate client vehicle
5. Referral of client for 5. Psychologist 5. Recommendation for dossier
Provision of psychological or psychiatric psychological evaluation 5. Psychological 5. 1 day 5. Scheduling constraint
3 Psychosocial evaluation at PMHA Testing Result of PMHA
Services 6. Conduct individual or group 6. Psychologist 6. Plan, formulate and Record
therapy sessions conduct sessions 6. Group/Individual 6. 1-2 hours 6. Some clients are not
7. Provide formal or informal 7. Teacher 7. Enroll client/s to public Therapy Session participative,
education school or provide reports uninterested
8. Provide health and nutrition 8. Nurse alternative learning 7. School Admission 7. Monthly 7. Lack of ALS Teacher
promotive interventions (i.e. system (ALS) tutorial Form/Form 137, from DepEd
dental, circumcision, 8. Recommend for ALS report or
haircut) appropriate medical Educational
9. Provide skills enhancement 9. MDO intervention/s Report
trainings 9. Formulate and 8. Medical Records, 8. 1 day 8. PhilHealth Coverage of
implement age Prescriptions, clients
appropriate creative 9. Skills Training 9. 2-3 hours 9. Budgetary constraints
crafts and skills Report
enhancement training
1. Conduct of Multi-Disciplinary 1. Center 1. Rehabilitation Team 1. Minutes of 1. 1 day 1. Some staff are not
Team Meeting to identify and Rehabilitation Meeting Agenda Meeting present due to official
Rehabilitation discuss problem presented Team business
Treatment Plan 2. Conduct Case Conferences 2. Case 2. Case Conference 2. Case 2. 4 hours 2. Appointment schedule
4 (RTP) planning with LGU counterparts, Management Invitation letter for LGU Conference of MSWDOs and
and parents, and community Team with LGU minutes of parent’s guardians not
formulation representative to identify counterparts meeting and available
underlying concerns and RTP
possible solutions
 1. Anecdotal Reports
2. Behavioral scale report
Implementation 3. Progress Report from the
of the Deliver/provide specific 4. Health and Nutritional
Multi-Disciplinary Updated Social date of
status Report  Reports are not
5 Rehabilitation rehabilitation services based Rehab Team Case study Report admission
5. Psychological Status submitted on time
Treatment Plan on the rehab treatment plan onwards
(RTP) Report
6. Education and Literacy
Report

1. Review/ assess treatment Center Social

plan implementation Worker/s
2. Identify gaps/issues
Request for Parenting Accurate and
encountered and action LGU Social
taken Capability Assessment comprehensive from the
Workers
Monitoring and 3. Assess readiness of client for Report (PCAR) Parenting date
Delayed submission of
6 Evaluation reintegration Rehabilitation Capability admission PCAR
4. Request for assessment team, Updated Social Case Study Assessment onwards
report from LGU social family/relative, Report Report(PCAR)
worker
center staff &
concern LGU

1. No parents, guardian
1. Terminal Report
1. Conduct pre-discharge or relatives available
 Case  Rehabilitation or Closing
conference for reintegration
Termination team, Summary report
2. Conduct inventory of Referral for after care 2. No feedback report
7 and family/relative, 2. Feedback Report  3-4 hours
Belongings services provided by LGU,
Reintegration center staff & for after care
3. Provide aftercare services or parents/guardians
phase concern LGU services
assistance after discharge from
provided
the center