“Succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way." cette | EMOTIONAL INTELLIGENCE INCLUDES A NEW & ENHANCED ONLINE EDITION OF - THE WORLD'S MOST POPULAR EMOTIONAL INTELLIGENCE TEST TRAVIS BRADBERRY & JEAN GREAVES INTERMATIONAL BESTSELLING AUTHORS OF THE EMOTIONAL INTELLIGENCE QUICK BOOKPRAISE FOR Emotional Intelligence 2.0 “All sentient beings possess awareness, but among them human beings possess great intelligence. Subject to a constant stream of positive and negative thoughts and emotions, what distinguishes us as human beings is that we are capable of positive change. Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way.” —the Dalai Lama “A fast read with compelling anecdotes and good context in which to understand and improve your score.” —Newsweek “Surveys of 500,000 people on the role of emotions in daily life have enabled the authors to hone EQ assessment to a 28-question online survey that can be completed in seven minutes.” —The Washington Post “Read worthy strategies for improving emotional intelligence skills make this our how-to book of the week. It’s nice to know that average IQ doesn’t limit a person to average performance. And who can resist an online quiz with instant feedback?” —Newsday “This book gives abundant, practical findings and insights with emphasis on how to develop EQ. Research shows convincingly that EQ is more important than IQ in almost every role and many times more important in leadership roles.” —Stephen R. Covey, author of the perennial bestseller, The 7 Habits of Highly Effective People “Emotional intelligence is an extremely important skill to have for personal and professional success. This book is excellent and the learning included in the free online test is cutting-edge. 1 strongly recommend it.” —Ken Blanchard, bestselling business book author of all time; coauthor The One Minute Manager® “My clients tend to be very successful and incredibly busy. This book delivers valuable insights without wasting time! My coaches and I have done powerful work aided by this book and the emotional intelligence test that comes with it. A fantastic combination for learning the skills that are critical to high job performance.” —Marshall Goldsmith, bestselling author of What Got You Here Won't Get You There, and premier executive educator as ranked by The Wall Street Journal, Forbes, The Harvard Business Review, and Fast Company “At last a book that gives how to’s rather than just what to’s. We need no more convincing that emotional intelligence is at the core of life success. What weneed are practical ways of improving it. Bradberry and Greaves’ brilliant new book is a godsend. It will change your life.” —Joseph Grenny, New York Times bestselling coauthor of, Crucial Conversations “This book is filled with wisdom, inspiration, and practical advice, rooted in groundbreaking research. The authors’ positive strategies are immensely powerful and will change the way you look at your life, your work, and the world.” —Captain D. Michael Abrashoff, author of the bestseller It’s Your Ship “If you’re wondering why your career is stalled or plateaued—or if you simply want to get on the fast track to the next level—this book is a must-read. Emotional intelligence is the sine qua non of success at work and this book gives you a quick-start to developing critical skills and behaviors to complement your technical expertise.” —Lois P. Frankel, Ph.D., New York Times bestselling author, Nice Girls Don’t Get the Corner Office “This book is a wake-up call for anyone who wants to dramatically improve their work life and strengthen their relationships. Drs. Bradberry and Greaves offer powerful research, practical strategies, and fascinating stories that will transform the way we think about ourselves and how we interact with those we care about the most.” —Jim Loehr, New York Times bestselling author, The Power of Full Engagement “I distributed the book to my entire team. We found it very helpful in our dealings with each other and our internal customers. With all the new buzzwords over the past few years, the heart and soul of a company’s culture is how they support and promote emotional intelligence. Those with foresight see that emotional intelligence will separate the good companies from the great ones. This book is a wonderful tool for a grass-roots approach. If your desire is to be a truly resonant leader that people will trust and follow, this is an opportunity that cannot only change your professional career, but also your personal relationships.” —Regina Sacha, vice president, human resources, FedEx Custom Critical “In the fast lane of business life today, people spend more time on computer keyboards, BlackBerries and conference calls than they do in face-to-face communication. We’re expected to piece together broken conversations, cryptic voicemails, and abbreviated text messages to figure out how to proceed. In thisincreasingly complex web, emotional intelligence is more important than ever before. This book is filled with invaluable insights and information that no one can afford to ignore.” —Rajeev Peshawaria, executive director, Goldman Sachs International “Drs. Bradberry and Greaves have created a gem that is powerful and easy to read, This book provides a captivating look at the things that matter most in life. Succeeding in Hollywood is as tough as any business, and emotional intelligence skills are essential. I highly recommend this book.” —Matt Olmstead, executive producer, Prison Break and NYPD Blue “This is a wonderful, practical, helpful book full of tools and techniques you can use to get along better with all the people in your life.” —Brian Tracy, bestselling author, Eat That Frog “Drs. Bradberry and Greaves have succeeded in creating a practical summary of emotional intelligence. Without being simplistic, this book is accessible to managers and employees who need a quick yet sophisticated understanding of the topic. This book and TalentSmart® e-learning are important components of Nokia’s management and employee development programs.” —Jennifer Tsoulos, M.S., human resources, Nokia Mobile Phones “Whip out your pen and get ready to take copious notes. This wonderful gem of a book is chock-a-block full of invaluable insights and incredibly useful suggestions— backed by strong scientific evidence. Word for word this is the most precious book I’ve read in a long time. I will give it to all my friends and clients as the one ‘must read’ for the season.” —Jim Belasco, New York Times bestselling coauthor, Flight of the Buffalo “This book is a great resource for those of us charged with providing emergency services to the public. Through the simple and effective steps outlined in the book, I was able to learn and subsequently put into practice the emotional intelligence skills necessary to better relate to my customers during crisis situations. This book is a tool most supervisors should find useful in facilitating teamwork and promoting esprit de corps.” —Dominick Arena, fire captain, City of Escondido, California, Fire Department “Emotional intelligence is a critical determinant of a physician’s ultimate success or failure. Drs. Bradberry and Greaves have hit the bull’ s-eye with this timely research-based resource. I teach emotional intelligence in our faculty development leadership program, and I also mentor medical students. I can envision how this book can be woven into the medical school curriculum.”—Dixie Fisher, Ph.D., assistant professor of clinical, Keck School of Medicine, USC “Success in my business is quantifiable and backing highly effective CEOs in our portfolio companies has been the key. There is no doubt in my mind that this book hits the nail on the head. Emotional intelligence in an individual determines the outcome more than any other factor, and is the one least understood, This book is a ‘must read’ for managers to gain insight and create a plan to improve their effectiveness as well as the success of the organization.” —Rick Hoskins, managing director, Genstar Capital, LLCEMOTIONAL INTELLIGENCE 2.0 INCLUDES A NEW & ENHANCED ONLINE EDITION OF THE WORLD’S MOST POPULAR EMOTIONAL INTELLIGENCE TEST TRAVIS BRADBERRY & JEAN GREAVES INTERNATIONAL BESTSELLING AUTHORS OF THE EMOTIONAL INTELLIGENCE QUICK BOOKTalentSmart’ 11526 Sorrento Valley Road San Diego, CA 92121 For information regarding special discounts for bulk purchases, contact TalentSmart" at: 888-818-SMART (toll free, US & Canada callers) or 858-509-0582 Visit us on the web at www.TalentSmart.com Copyright © 2009 by TalentSmart™ Copyright © 2009 by Travis Bradberry, Ph.D., and Jean Greaves, Ph.D. All rights reserved, including the right of reproduction in whole or in part in any form. ISBN: 978-0-9743206-2-5 First Printing: 2009 TalentSmart", Emotional Intelligence Appraisal , Emotional Intelligence 2.0, Emotional Intelligence Quick Book, Goal Tracking System, and the flying man logo are trademarks of TalentSmart ’, Inc., San Diego, CA. ‘The Emotional Intelligence Appraisal” items, feedback report, and e-learning are protected by copyright of TalentSmart *, Inc., 2001-2009. All rights reserved. Illustrations by CruxCreative.comTo the loyal TalentSmart® certified trainers and all who’ve attended their sessions. Your passion is the breath of life for this book. CONTRIBUTORS The following individuals made significant contributions to this book. Sue DeLazaro, M.S. Melissa Monday, Ph.D. Jean Riley, Ph.D. ABD Lac D. Su, Ph.D. ABD Nick Tasler, M.S. Eric Thomas, MBA, M.S. Lindsey Zan, M.S.Your purchase of Emotional Intelligence 2.0 includes online access to the Emotional Intelligence Appraisal For Kindle users: Your unique passcode for the Emotional Intelligence Appraisal is distributed by Amazon and has been sent to the email address you have registered with Kindle. For all other eBook users: Please email [email protected] and provide a copy of your purchase receipt. You will receive a reply back with a unique passcode to the Emotional Intelligence Appraisal . Once you receive your passcode, follow the steps below to take your test: ‘www-TalentSmart.comest Anytime you want to revisit your test results, return to TalentSmart.com/test, click on the “VIEW MY REPORT” button, and log in with your passcode.CONTENTS Foreword by Patrick Lencioni 1. The Journey 2. The Big Picture 3. What Emotional Intelligence Looks Like: Understanding the Four Skills 4. Digging In: An Action Plan to Increase Your EQ 5. Self-Awareness Strategies 6. Self-Management Strategies 7. Social Awareness Strategies 8. Relationship Management Strategies Epilogue—Just the Facts: A Look at the Latest Discoveries in Emotional Intelligence Discussion Questions for Reading Groups Notes Learn More