Troubleshooting Guide

To obtain the best results from your Beech Oven, please read the Installation and Operation Manual in it’s entirety before operation. Should a fault or complication
arise, please read the following Troubleshooting guide to determine a possible source and solution to the problem.

If after having read this manual and followed the instructions in the Troubleshooting guide failed to resolve the problem, please contact Beech Ovens Technical
Support at [email protected]

Note: Always ensure that both power and gas are turned off before any troubleshooting or maintenance is carried out. In addition to having the Installation
and Operation Manual in hand, Beech Ovens recommend the following tools as standard when troubleshooting: Approved Gas Pressure gauge, Multimeter,
Digital (or analogue) Temperature gauge and a standard range of hand tools including wrenches, pliers and screwdrivers.

The following guide is a list of the most common problems encountered when using a Beech Oven.

Solution / Reference chapter in

Problem / Symptom Possible Cause
Installation and Operation Manual
1.1 Possible gas leakage - Do NOT operate oven. 1.1.1 Refer to Gas Systems Overview.
1.1.2 Turn off main gas supply at Manual Gas Isolation Valve in
1. Smell of gas near oven.
Gas Control Cabinet. Contact service technician.

2.1 Gas supply problems. (For LPG, is tank near empty?) 2.1.1 Check gas supply (Contact service technician).
2.2 Contamination on Tri-electrode – debris, etc. 2.2.1 Refer to Tri-electrode and Burner Maintenance.
2.3 Spark is shorting to metallic surface. 2.3.1 Refer to Tri-Electrode/ Igniter Assembly.
2.4 Tri-Electrode not in correct position or misaligned. 2.4.1 Refer to Tri-electrode and Burner Maintenance.
2. Burner fails to ignite – spark heard
2.5 Air in Gas line. 2.5.1 Refer to Connection Procedures.
(evident) at Tri-electrode.
2.6 Faulty Flame pack. 2.6.1 Replace Flame pack.
2.7 Faulty Gas valve(s). 2.7.1 Replace Gas Valve(s).
2.8 Tri-electrode cables incorrectly fitted to Tri-electrode or flame pack 2.8.1 Refer to Tri-Electrode/ Igniter Assembly.

3.1 Gas supply problems. (For LPG, is tank near empty) 3.1.1 Check gas supply (Contact service technician).
3.2 No power to control cabinet - circuit breaker in Gas Control cabinet 3.2.1 Check power supply. Refer to Gas Systems Overview.
tripped.
3.3 Tri-Electrode cables faulty/ connections dirty/ fallen off. 3.3.1 Refer to Connection Procedures.
3. Burner fails to ignite – no spark 3.4 No power to Flame Pack. 3.4.1 Check power supply.
heard under the oven (at burner) 3.5 Faulty Flame pack. 3.5.1 Replace Flame pack.
3.6 ‘SV’ setting below ‘PV’ on Digital Temperature Controller. 3.6.1 Refer to Digital Temperature Controller.
3.7 Faulty Thermocouple. 3.7.1 Do NOT build fire on Thermocouple.
3.7.2 Replace Thermocouple.
 4.1 Gas supply problems. (For LPG, is tank near empty) 4.1.1 Check gas supply (Contact service technician).
4.2 Incorrect gas pressure setting. 4.2.1 Refer to Flame Calibration.
4.3 Inspirator air adjustment incorrectly calibrated. 4.3.1 Refer to Inspirator Calibration.
4.4 Flame misaligned in tube (impinging “touching” shroud). 4.4.1 Check shroud location, positioned correctly in floor.
4.5 Debris fallen onto burner (nozzle ports). 4.5.1 Refer to Tri-electrode and Burner Maintenance.
4. Soot deposits on roof and/or walls. 4.6 Leaking gas connection at burner. 4.6.1 Refer to Connection Procedures.
4.7 Insufficient ventilation for primary air below oven. 4.7.1 Refer to Venting the Oven.
4.8 Restriction of secondary air into the oven cavity. 4.8.1 Remove restriction.
4.9 Impurity in gas supply. 4.9.1 Check gas supply (Contact service technician).
4.10 Incorrect jet/orifice. 4.10.1 Contact service technician.

5.1 Tri-electrode misaligned to flame 5.1.1 Refer to Tri-electrode and Burner Maintenance.
5.2 Tri-electrode dirty/faulty - (cracked ceramic) 5.2.1 Refer to Tri-electrode and Burner Maintenance.
5.3 Lead connection from Flame pack to Tri-electrode dirty/faulty/fallen off. 5.3.1 Refer to Connection Procedures.
5.4 Flame pack faulty or beginning to fail 5.4.1 Replace Flame pack.
5. Burner fails to remain alight – dies
5.5 Gas supply/pressure problems. 5.5.1 Refer to Flame Calibration (Contact service technician).
after a few seconds.
5.6 Ventilation problem, flame being drawn under the oven floor. 5.6.1 Refer to System Balancing or www.beechovens.com
5.7 Colour coded Tri-electrode cables incorrectly fitted to Tri-electrode. 5.7.1 Refer to Tri-Electrode/ Igniter Assembly.
5.8 Polarity of the electrical wall socket is incorrect 5.8.1 Refer to Electrical Connection in Installation manual

6.1 Incorrect flue system damper calibration. 6.1.1 Refer to System Damper Calibration.
6.2 Fan failure. 6.2.1 Replace fan (Contact service technician).
6.3 Flue blocked/ Dirty. 6.3.1 Clean Flue. Refer to Oven Maintenance.
6. Smoke spillage from oven mouth
6.4 Wind or breeze interrupting normal operation. 6.4.1 Refer to System Balancing or www.beechovens.com
6.5 Excessive smoke production. 6.5.1 Incorrect wood selection (Refer to Firing with Wood).

7.1 Incorrect system damper calibration 7.1.1 Refer to System Damper Calibration.
7.2 Fan failure. 7.2.1 Replace fan (Contact service technician).
7. Excessive heat in flue (over 180°C) 7.3 Flue blocked/ Dirty. 7.3.1 Clean Flue. Refer to Oven Maintenance.
7.4 Spray Filter/Flue Transition - ”Cool air make-up” problems. 7.4.1 Refer to Cool Air Make-up Check.

8.1 Gas supply problems. (For LPG, is tank near empty) 8.1.1 Check gas supply (Contact service technician).
8.2 Incorrect system damper calibration. 8.2.1 Refer to System Damper Calibration.
8.3 Problem with gas system temp controller. 8.3.1 Refer to Gas System Overview.
8.4 ‘SV’ setting to low on Digital Temperature Controller. 8.4.1 Refer to Digital Temperature Controller.
8.5 Insufficient wood fire/wood selection. 8.5.1 Refer to Firing up to Cook / Wood Fired Ovens.
8. Oven won’t get hot enough.
8.6 Plug door(s) incorrectly positioned. 8.6.1 Refer to Plug Door Placement.
8.7 Ventilation problem, flame being drawn under the oven floor. 8.7.1 Refer to Oven Ventilation or www.beechovens.com
8.8 Initial warm-up too short. 8.8.1 Refer to Firing up to Cook.
8.9 Wood fire built on top of Thermocouple. 8.9.1 Move fire away from Thermocouple.
 9.1 Faulty Thermocouple. 9.1.1 Replace Thermocouple.
9.2 Ventilation problem, flame being drawn under the oven floor. 9.2.1 Refer to System Balancing or www.beechovens.com
9.3 Faulty Digital Temperature Controller. 9.3.1 Replace Digital Controller.
9. Gas flame turns off before ‘SV’
9.4 Flame sensor dirty/ Faulty. 9.4.1 Refer to Tri-electrode and Burner Maintenance.
setting is reached.
9.5 Over-Temperature Sensor in flue cutting off gas supply. (Australian 9.5.1 Refer to Interlock System – Australian markets ONLY.
ovens only - AS5601 interlock)
10.1 ‘SV’ setting too high on Digital Temperature Controller. 10.1.1 Refer to Digital Temperature Controller.
10.2 Faulty Thermocouple. 10.2.1 Replace Thermocouple.
10.3 Thermocouple positioned incorrectly or fallen out of oven 10.3.1 Refer to Thermocouple.
10. Gas flame remains on high fire. 10.4 Incorrect gas pressure adjustment. 10.4.1 Refer to Flame Calibration.
10.5 Faulty Digital Controller. 10.5.1 Replace Digital Temperature Controller.
10.6 Faulty Flame pack. 10.6.1 Replace Flame pack.

11.1 Gas supply problems. (For LPG, is tank near empty) 11.1.1 Check gas supply (Contact service technician).
11.2 Incorrect gas pressure adjustment. 11.2.1 Refer to Flame Calibration.
11.3 ‘SV’ setting below ‘PV’ on Digital Temperature Controller. 11.3.1 Refer to Digital Temperature Controller.
11.4 Wood fire built on Thermocouple. 11.4.1 Move fire away from Thermocouple.
11. Gas remains on low fire. 11.5 Incorrect position of Thermocouple. 11.5.1 Refer to Thermocouple.
11.6 Faulty Flame pack. 11.6.1 Replace Flame pack.
11.7 Faulty Digital Temperature Controller. 11.7.1 Replace or re-programme Digital Temp. Controller.
11.8 Faulty Gas Combination valve. 11.8.1 Replace Gas Combination valve.

12.1 Incorrect gas pressure adjustment. 12.1.1 Refer to Flame Calibration.

12.2 ‘PV’ exceeding ‘SV’ temperature on Digital Temperature Controller. 12.2.1 Refer to Digital Temperature Controller.
12.3 Over-Temperature Sensor in flue cutting off gas supply. (Australian 12.3.1 Refer to Interlock System – Australian markets
ovens only. AS5601 Interlock) ONLY.
12. Gas turns off instead of going to
12.4 Faulty Digital Temperature Controller. 12.4.1 Replace or re-programme Digital Temp. Controller.
low fire.
12.5 Faulty Gas Combination valve. 12.5.1 Replace Gas Combination valve.
12.6 Faulty Flame pack. 12.6.1 Replace Flame pack.
12.7 Ventilation problem, flame being drawn under the oven floor. 12.7.1 Refer to System Balancing or www.beechovens.com

13.1 Gas supply problems. (For LPG, is tank near empty) 13.1.1 Check gas supply (Contact service technician).
13.2 Ventilation problem, flame being drawn under the oven floor. 13.2.1 Refer to System Balancing or www.beechovens.com
13.3 Wood fire on top of Thermocouple. 13.3.1 Move fire away from Thermocouple.
13.4 Power supply interruptions. 13.4.1 Check power supply (Contact electrician).
13. Gas flame intermittent/erratic.
13.5 Check ‘SV’ setting on Digital Temperature Controller. 13.5.1 Refer to Digital Temperature Controller.
13.6 Inspirator air adjustment incorrectly calibrated. 13.6.1 Refer to Inspirator Calibration.
13.7 Inspirator/Burner nozzle dirty. (build up of charcoal or debris) 13.7.1 Refer to Tri-electrode and Burner Maintenance.
 14.1 Gas supply problems. (For LPG, is tank near empty) 14.1.1 Check gas supply (Contact service technician).
14.2 Ventilation problem, flame being drawn under the oven floor. 14.2.1 Refer to System Balancing or www.beechovens.com
14.3 Tri-electrode dirty, contaminated, loose etc. 14.3.1 Refer to Tri-electrode and Burner Maintenance.
14.4 Leads to Tri-electrode faulty/fallen off. 14.4.1 Refer to Connection Procedures.
14. Fault/Reset light comes on.
14.5 Faulty Flame pack. 14.5.1 Replace Flame pack.
14.6 Faulty Gas Combination valve. 14.6.1 Replace Gas Combination valve.
14.6 Air in gas lines. (refer to Connection procedures) 14.7.1 Refer to Connection Procedures.

15.1 Thermocouple faulty / fallen out. 15.1.1 Refer to Thermocouple. Replace if faulty.
15.2 Faulty Digital Temperature controller 15.2.1 Refer to Digital Temperature Controller.
15. Gas burner not turning off. 15.3 Check ‘SV’ setting on Digital Temperature Controller. 15.3.1 Refer to Digital Temperature Controller.
15.4 Faulty Flame pack. 15.4.1 Replace Flame pack.

16.1 Power supply problems. 16.1.1 Check power supply (Contact electrician).
16.2 Circuit breaker inside cabinet tripped. 16.2.1 Check power supply. Refer to Gas Systems Overview.
16. No lights on Gas Control cabinet
16.3 Bulbs faulty - blown 16.3.1 Replace bulbs
(Digital Temp Controller/ Burner ON).

17.1 Incorrect System Balancing 17.1.1 Refer to System Balancing.

17. Flame leaking out from blow back
17.2. Ventilation problem, flame being drawn under the oven floor. 17.2.1 Refer to Oven Ventilation.
chute.
18.1 Incorrect System Damper calibration. Oven loosing heat. 18.1.1 Refer to System Damper Calibration.
18.2 Incorrect door position. 18.2.1 Refer to Plug Door Placement.
18.3 Incorrect flame calibration. 18.3.1 Refer to Flame Calibration.
18.4 Incorrect gas pressure adjustment. 18.4.1 Refer to Flame Calibration.
18. Excessive Gas consumption. 18.5 Leakage in supply line. 18.5.1 Turn off main gas supply at Manual Gas Isolation Valve
in Gas Control Cabinet. Contact service technician.
18.6. Ventilation problem, flame being drawn under the oven floor. 18.6.1 Refer to System Balancing or www.beechovens.com
18.7 Incorrect jet /orifice 18.7.1 Contact service technician

19.1 Insufficient Preheating of the oven. 19.1.1 Refer to Preheating with Gas / Wood.
19. Cracked upper refractory.
20.1 Tri-electrode misaligned to flame 20.1.1 Refer to Tri-electrode and Burner Maintenance.
20. Burner flame popping loud on
20.2 Build up of charcoal or debris on burner 20.2.1 Inspect and clean burner
startup