Agent and Broker Training & Testing Guidelines

Introduction
Each year, the Centers for Medicare & Medicaid Services (CMS) provides Medicare Advantage
Organizations (MAOs)/Part D sponsors training and testing requirements for their agents and brokers.
Plans/Part D sponsors should at a minimum use the criteria outlined below in developing their individual
training and testing.

The agent and broker training guidelines are based on CMS’ Medicare Managed Care Manual (MMCM),
CMS’ Medicare Prescription Drug Benefit Manual (MPDBM), Medicare Communications and Marketing
Guidelines (MCMG), and regulations at Title 42 of the Code of Federal Regulations, Parts 417, 422, and
423).

Plans/Part D sponsors (including 3rd party vendors, if applicable) must ensure that all their agents and
brokers (including employed, subcontracted, downstream, and/or delegated entities) that sell Medicare
products are trained and tested annually on Medicare rules and regulations and on the specific plan
types their agents and brokers sell. Plans/Part D sponsors must ensure the integrity of their training and
testing program to include that all agents and brokers are tested independently. Finally, Plans/Part D
sponsors must maintain information on their training and testing programs and make this information
available to CMS upon request. This includes tools, exams, policies and procedures, and evidence of
completion.

The suggested training topics are outlined below. Plans/Part D Sponsors also should ensure that their
agents/brokers can speak to these general topics and their relation to the types of plan products they
sell (i.e., Part C, Part D, Cost Plans, etc.)

1. Medicare Basics
a. Overview of Medicare
i. Medicare Parts and covered services
1. Medicare Part A: Original Medicare - Hospital Insurance
2. Medicare Part B: Original Medicare - Medical Insurance
3. Medicare Part C: Medicare Advantage
4. Medicare Part D: Prescription Drug Coverage – Stand-alone PDP and
MA-PD
b. Eligibility requirements and premiums
i. Original Medicare (Part A and Part B)
ii. Part C
iii. Part D
1. including applicable premiums, cost-sharing subsidies for low-income
individuals
iv. Section 1876 Cost Plans

c. Overview of Medigap

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 d. Options for receiving Medicare
i. Original Medicare only
ii. Original Medicare with a stand-alone PDP
iii. MA-PD
iv. MA or Cost Plan without stand-alone PDP
v. Cost Plan with a stand-alone PDP
vi. Private Fee-for-Service
e. A high level description for each of the Plan Types
i. Original Medicare (Parts A and B)
1. Benefits and beneficiary protections (1-800-Medicare, FFS appeal rights,
etc.)
2. Individual enrollment and entitlement for supplementary medical
insurance (SMI)
ii. Part C
1. Description of coordinated care plans (e.g., HMO, PPO, RPPO, SNP, etc.)
2. Description of Private Fee-for-Service Plans
3. Benefits and beneficiary protections (grievance and appeal rights, prior
authorization, step therapy, benefit limitations)
4. Out of Pocket costs (e.g., premiums, cost-sharing,
copayments/coinsurance, MOOP limits)
5. Network requirements (in and out of network providers)
6. Disease Treatment plan
7. Description of how doctors are paid
8. Description of Medical Savings Accounts (MSA)
iii. Part D
1. Description of plan types (MA-PD, Prescription Drug Plan)
2. Benefits and beneficiary protections (grievance and appeal rights)
3. Standard benefit
a. TrOOP, coverage gap, catastrophic coverage
b. Medicare Coverage Gap Discount Program
4. Pharmacy Networks
a. In-network versus out-of-network coverage
b. Preferred and standard cost-sharing for network pharmacies
iv. Other Plan Types
1. Employer Group Plans
2. Cost Plans
3. Optional: Programs of All-Inclusive Care for the Elderly (PACE)

2. Enrollment and Disenrollment (Part C, Part D, and Section 1876 Cost Plans – where applicable)
a. Enrollment Procedures
i. Format of enrollment requests (use of approved enrollment mechanisms)
ii. Appropriate use of short enrollment forms or model plan selection forms (Part C
and D) or Simplified (Opt-In) Enrollment Mechanism (Part C)

Agent and Broker Training & Testing Guidelines 2

 iii. Requirement that enrollment mechanism capture beneficiary’s
acknowledgement and consent to required key elements
b. Enrollment Processing
i. Enrollment effective dates
ii. Notifications
c. Non-discrimination requirements for enrollment
d. Part C and D Enrollment periods
i. Description of the limited circumstances for making a mid-year change in
enrollment
ii. Initial Coverage Election Period (ICEP)
iii. Annual Election Period (AEP)
iv. Initial Enrollment Period for Part D (IEP for Part D)
v. MA Open Enrollment Period (MA OEP)
vi. Open Enrollment Period for institutionalized in individuals (OEPI)
vii. Special Enrollment Periods (SEP)
1. 5-Star Special Enrollment Period
2. Provide other examples of SEPs (e.g., moving to a different service
area, change in dual/LIS status, CMS/State Assignment, etc.)
3. Limitation on dual/LIS SEP for “potential at-risk” or “at-risk”
individuals
viii. Section 1876 Cost Plan open enrollment
e. Disenrollment
i. Voluntary disenrollment
ii. Involuntary disenrollment (i.e., when a member must be disenrolled for
moving out of service area, loss of dual eligible status, etc.)

3. Communication and Marketing Requirements and Other Regulations (Part C, Part D, and
Section 1876 Cost Plans – where applicable)
a. Agent and Broker Responsibilities
i. HIPAA privacy
ii. Other responsibilities required by plan
b. Communication and Marketing Overview
i. Overview of each term including the activities and materials that apply
ii. Description of general rules and requirements for Communication and
Marketing
iii. Provision of Star Ratings information, including instructions on how to access
and use the information
iv. Information on how to access and use the Summary of Benefits,
Provider/Pharmacy Directory, Evidence of Coverage, Annual Notice of Change,
and formulary, as applicable
c. Standards for Communication and Marketing - Inappropriate/Prohibited
Communication and Marketing Activities
i. Conducting health screenings

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 ii. Providing cash or monetary rebates
iii. Making unsolicited contact
d. Potential Consequences of Engaging in Inappropriate or Prohibited Communication and
Marketing Activities (prohibited activities, include but not limited to: conducting health
screenings, providing cash or monetary rebates and making unsolicited contact)
i. Report requirements
ii. Disciplinary actions
iii. Termination
iv. Forfeiture of future compensation
e. Marketing/Sales Events
i. Definition of marketing/sales events
ii. Appropriate promotion of sales events
iii. Examples of dos and don’ts, including but not limited to:
1. Provision of refreshments, snacks, and meals
2. Soliciting enrollment applications prior to the start of the AEP
3. Requiring information as a prerequisite for events (e.g., contact
information)
iv. Notification of events to the plan, as applicable
f. Personal/Individual Marketing Appointments
i. Scope of appointment
ii. Examples of dos and don’ts, including but not limited to:
1. Discussion/marketing of non-health care products
2. Discussing products not agreed upon by the beneficiary
g. Educational Events
i. Appropriate promotion of educational events
ii. Sponsorship, promotion
iii. Example of dos and don’ts, including but not limited to:
1. Topics (Medicare, plan-specific premiums and/or benefits, etc.)
2. Displaying and/or distribution of marketing materials
3. Marketing activities
4. Provision of refreshments, snacks, and meals
h. Nominal Gifts
i. Examples of dos and don’ts, including but not limited to:
1. Eligibility (e.g., all potential enrollees, regardless of enrollment in
specific plan(s))
2. Value (e.g., $15 or less, no more than $75 per year)
3. Refreshments, snacks, and meals
4. Cash, charitable contributions, and gift certificates/cards that can be
readily converted to cash
i. Cross-selling – definition
i. Health care related products – definition and “dos and don’ts”
ii. Non-health care related products – definition and “dos and don’ts”
j. Unsolicited contact, outside of advertised sales or educational events or mailings

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 k. Referrals – solicitation of leads from members for new enrollees
i. Any solicitation for leads – all communication types (requirements and
restrictions)
ii. Gifts for referrals (requirements and restrictions)
l. Marketing in Health Care Setting
i. Examples of dos and don’ts, including but not limited to:
1. Conducting sales activities in common areas
2. Conducting activities where patients get care
ii. Conducting activities in long term care facilities
m. Agent and Broker Compensation
i. Compensation Eligibility
1. Independent agent (eligible)
2. Employed agent (agent/broker who only sells for one Plan/Part D
sponsor are exempt from compensation requirements)
3. Referral fee (applicable to anyone)
ii. Definition of compensation
iii. Compensation types and definitions
1. Initial Compensation
2. Renewal Compensation
3. Referral Fees
iv. Definition of “like plan type” and “unlike plan type” changes
v. Guidance on compensation payments
1. Compensation year is Jan. 1 through Dec. 31, regardless of
beneficiary enrollee date
2. Initial members are paid either a pro-rated amount or the full
compensation
3. Payment must be pro-rated for mid-year renewals
4. Recoupment must occur for months a member is not in the plan
5. Recoupment for rapid disenrollment

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Appendix: Associated References
Content Reference(s)
Original Medicare Basics 42 CFR- Subpart B, General Provisions
Medicare Advantage Basics 42 CFR Part 422
• Subpart A—General Provisions
• Subpart B—Eligibility, Election, and Enrollment
• Subpart C—Benefits and Beneficiary Protections
Medicare Managed Care Manual(MMCM) Ch. 1 & 2
Part D Basics 42 CFR Part 423
• Subpart A—General Provisions
• Subpart B—Eligibility and Enrollment
Medicare Prescription Drug Benefit Manual (PDBM) Ch. 1 & 3
1876 Cost Plans and Other 42 CFR Part 422: Subpart A—General Provisions
Plan Types 42 CFR Part 423: Subpart A—General Provisions
MMCM Ch. 1 & 2; PDBM Ch. 1 & 2
Extra Help 42 CFR Part 423
• Subpart P—Premiums and Cost-sharing Subsidies for Low
Income Individuals
• Subpart S—Special Rules for States-Eligibility Determinations
for Subsidies and General Payment Provisions
PDBM Ch. 13
Election Periods 42 CFR §422.62- Election of coverage under an MA plan
42 CFR §423.38- Enrollment periods
MMCM Ch.2 Section 30; PDBM Ch. 3 Section 30
Enrollment and 42 CFR Part 422; Subpart B—Eligibility, Election, and Enrollment
Disenrollment Process 42 CFR Part 423; Subpart B—Eligibility and Enrollment
MMCM Ch.2; PDBM Ch. 3
Beneficiary Protections 42 CFR Part 422; Subpart C—Benefits and Beneficiary Protections
MMCM Ch. 17f; PDBM Ch. 5
Part C Organizational 42 CFR Part 422; Subpart M—Grievances, Organization
Determinations and Appeals, Determinations, and Appeals
Part D Coverage 42 CFR Part 423; Subpart M—Grievances, Coverage Determinations,
Determinations and Redeterminations, and Reconsiderations
Redeterminations, and MMCM Ch. 13; PDBM Ch. 18
Grievances
Overview of Marketing 42 CFR Part 422; Subpart V—Medicare Advantage Marketing
Requirements
42 CFR Part 423; Subpart V—Marketing Requirements
Medicare Communications and Marketing Guidelines (MCMG)
Overview of Marketing 42 CFR §422.2260 - 422.2266
Materials Requirements 42 CFR §423.2260 - 423.2266
MCMG

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 Content Reference(s)
Agent/Broker Compensation 42 CFR §422.2274- Broker and agent requirements
42 CFR §423.2274- Broker and agent requirements
MCMG Section 120.4
Marketing Event 42 CFR Part 422; Subpart V—Medicare Advantage Marketing
Requirements Requirements
42 CFR Part 423; Subpart V—Marketing Requirements
MCMG Sections 40 and 50
Marketing Event Type 42 CFR Part 422; Subpart V—Medicare Advantage Marketing
Requirements
42 CFR Part 423; Subpart V—Marketing Requirements
MCMG Section 50

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Agent and Broker Training & Testing
Sample Test
Below are sample test questions that may be used by Plans/Part D sponsors.

Part I: Medicare Basics

1) A prospective beneficiary asks an agent if plan XYZ has an urgent care benefit and if so, what the
benefit includes. Where would the agent find this information for plan XYZ?
A. Summary of Benefits
B. Provider Directory
C. Evidence of Coverage
D. None of the above

2) If a beneficiary enrolled in an HMO tells you that she wants to see a specialist, you should tell her:
A. You will likely need a referral from your primary care physician (PCP) to see a specialist. If
you see your specialist without this referral, the plan may not pay for your visit.
B. Call and make the appointment
C. You do not need to see a specialist
D. All of the above

3) True or False? Once a beneficiary is enrolled in an MA plan and has paid his plan-specific monthly
premium, he no longer needs to pay his Part B premium.
A. True
B. False

4) Match the Medicare Part in the first column with the correct description in the second.
Medicare Part Description
A. Part A 1. Physician services, outpatient hospital care, lab tests, mental health
B. Part B services, some preventative services, and medical equipment
C. Part C considered medically necessary to treat a disease or condition
D. Part D 2. Prescription Drug Benefit
3. Hospital inpatient care, some SNF care, and home health and hospice
care
4. An option for beneficiaries to receive private health plan coverage in
lieu of Original Medicare (i.e., Parts A and B) through MA Plans

Agent and Broker Training & Testing Guidelines 8

Part II: Enrollment and Disenrollment

5) Mrs. Doe will turn 65 at the end of March and signed up for an MA plan in January during her Initial
Coverage Election Period (ICEP). When will her coverage begin?
A. On February 1
B. On March 1
C. On April 1
D. On May 1

6) Which of the following periods provide an opportunity for a beneficiary to move from Original
Medicare to an MA plan?
A. October 15 through December 7
B. January 1 through April 15
C. January 1 through March 31
D. The month when the beneficiary turns 65 years of age
E. All of the above

7) Which of the following conditions would qualify an MA plan member to switch plans during a
Special Enrollment Period (SEP)? (more than one may be correct)
A. The member recently moved into a nursing home
B. The member’s plan was terminated
C. The member does not like his/her doctor
D. The member is not satisfied with the plan
E. The member has moved to another state
F. The member was recently admitted into the hospital

8) During a formal sales event held on October 5, an agent tells attendees, “You can enroll in Acme’s
Traditional Medicare Advantage HMO plan between October 15 and December 7, but the plan
won’t take effect until January 1. However, if you don’t like the plan after you enroll, you have until
March 31 to switch back to Original Medicare.” Following the presentation, the agent assists a
couple in filling out an enrollment form for Acme’s Traditional HMO plan, and tells the couple that
she will ”hold on to it” until the October 15 enrollment date. Which of the following statements are
true? (more than one may be true)
A. The agent is not allowed to assist beneficiaries in completing their enrollment form
B. The presenter provided incorrect Annual Election Period (AEP) information
C. The agent is not allowed to accept an enrollment prior to October 15
D. The presenter provided incorrect Medicare Advantage Disenrollment Period (MADP)
information

Agent and Broker Training & Testing Guidelines 9

Part III: Beneficiary Protections

9) Mrs. Doe has decided to file a grievance because she feels that she was treated with disrespect
while communicating with a plan’s customer services representative (CSR). What is the first step
Mrs. Doe should take to file a grievance?
A. File an appeal with the plan
B. File an appeal with an Administrative Law Judge
C. Contact the plan in writing or by telephone to file a grievance
D. Contact her lawyer

10) For all MA plans, an enrollee that chooses to join a PDP will be automatically disenrolled from
his/her current plan.
A. True
B. False

11) A plan may end an enrollee’s membership if:

A. The enrollee is away from the service area for more than 6 months
B. The enrollee does not stay continuously enrolled in Medicare Part A or Part B
C. The enrollee is no longer eligible for the plan’s SNP category
D. All of the above

Part IV: Communication and Marketing Regulations and Materials for Sales
Agents/Brokers

12) True or False: A state insurance department would like to investigate a sales agent that they suspect
is violating Medicare communication and marketing regulations. The plan does not need to allow
the investigation because the agent is licensed and has followed the guidelines to date.
A. True
B. False

13) Which of the following is NOT considered a plan sales agent?

A. A marketing entity
B. An independent plan agent
C. A member of the plan who speaks highly of the plan
D. A plan broker

14) True or False: CMS requires plans to record the names of all attendees attending their plan-
sponsored marketing/sales events.
A. True
B. False

15) At a formal marketing event that occurred on December 1, an agent provided factual information
on the MA/MA-PD plans available from Acme Health Plan, and noted that compared to all other

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 plans in the area, Acme has the largest network of doctors available. At the end of the presentation,
the agent told the beneficiaries that if they do not sign up for coverage today, they will likely lose
their opportunity to do so. Are these actions appropriate?
A. Yes. The agent highlighted a key aspect of the plan as well as informed beneficiaries that
they could miss their chance to enroll.
B. Partially. While the agent provided a factual comparison of other plans networks, the
beneficiaries could have felt pressured into enrolling.
C. Partially. The agent did not qualify their statement regarding the provider network but
rightfully informed that beneficiaries the AEP deadline was approaching.
D. No. The agent made unsubstantiated absolute statements and also inappropriately
pressured beneficiaries into enrolling.

Part V: Agent and Broker Compensation

16) A beneficiary enrolled into Acme Health Plan in 2012 as an initial enrollment and has remained in
the plan since. How much should Acme pay in CY2015 to the agent that facilitated the enrollment?
A. 50% of CY2012 fair market value
B. 60% of CY2012 fair market value
C. Up to 50% of CY2015 fair market value
D. Up to 60% of CY2015 fair market value

17) A beneficiary enrolls into Acme Health Plan in November 2014 as an initial enrollment. Assuming
the beneficiary remains enrolled in the plan in 2015, in what month does their first renewal cycle
begin?
A. December, 2014
B. January 2015
C. November 2015
D. December 2015

18) If a beneficiary makes a plan change to a plan offered by another organization, and the new
organization does not use agent and brokers, what happens to the payment?
A. The new organization would continue to make payments to the enrolling agent from the
previous organization.
B. The initial organization would continue to pay the enrolling agent for one full renewal
cycle.
C. The new organization would not make payments and the initial plan would have to recoup
for the number of months the member was not in the plan.
D. None of the above

Agent and Broker Training & Testing Guidelines 11

Part VI: Medicare Marketing Activities

19) Mr. Smith, an agent with ACME Health Plan, is giving a sales presentation and wants to provide
some food for his guests. What can Mr. Smith provide?
A. A sit down meal offered in a separate room, before or after the promotional portion of the
event
B. A buffet dinner
C. Snacks such as cheese and crackers
D. None of the above

20) In which of the following settings is a Scope of Appointment form NOT required to be collected?
A. A formal marketing event that a beneficiary did not pre-register to attend
B. A one-on-one appointment occurring in the beneficiary’s home
C. An unscheduled meeting with a beneficiary who arrives at an agent’s office without an
appointment and requests information
D. All of the above scenarios require a Scope of Appointment form be collected.

Agent and Broker Training & Testing

Sample Test: Answer Key

Question Topic Answer Explanation

1 Medicare Basics - C Because the beneficiary asked if plan XYZ has an urgent
Selling Multiple care benefit and what the benefit includes, the only
Plans: Information correct answer is C. If the beneficiary only wanted to
Location know if plan XYZ has an urgent care benefit, the answer
would be A and C.
2 Medicare Basics A Because the beneficiary is enrolled in an HMO, she
should work with her PCP prior to seeing a specialist
(except in an emergency).
3 Medicare Basics B The answer is false. Beneficiaries are required to
continue paying their Part B premium (unless they
receive Extra Help) in addition to any plan-specific
premium.

Agent and Broker Training & Testing Guidelines 12

 Question Topic Answer Explanation
4 Medicare Basics Option A = 3. Part A of Medicare covers hospital
inpatient care, some SNF care, and home health and
hospice care.
Option B = 1. Part B of Medicare covers physician
services, outpatient hospital care, lab tests, mental
health services, some preventative services, and medical
equipment considered medically necessary to treat a
disease or condition.
Option C = 4. Part C of Medicare provides an option for
beneficiaries to receive private health plan coverage in
lieu of Original Medicare.
Option D = 2. Part D of Medicare provides prescription
drug benefit.

5 Enrollment and B The ICEP coverage begins the first day of the month of
Disenrollment entitlement to Medicare Part A and Part B, OR the first
of the month following the month the enrollment
request was made (if after entitlement has occurred).
6 Enrollment and A The Annual Election Period (AEP) for enrolling in an MA
Disenrollment Plan is October 15 through December 7. Answer B is
incorrect because there is no enrollment period during
these dates. Answer C is the enrollment period for
enrolling in an MADP, but this period only allows a
beneficiary to change from an MA plan to Original
Medicare (with/without a stand-alone PDP). Answer D is
incorrect because the beneficiary is already enrolled in
Original Medicare, so there is no Initial Coverage Election
Period (ICEP) that is applicable.
7 Enrollment and A, B and If an individual moves into, resides in, or moves out of a
Disenrollment E long-term care facility (such as a nursing home) / s he is
eligible for a SEP. S/he would also be eligible for an SEP
as a result of moving out of the plan’s service area or if
his/her current plan is terminated.

Agent and Broker Training & Testing Guidelines 13

 Question Topic Answer Explanation
8 Enrollment and C and D Although agents may assist beneficiaries in completing
Disenrollment their forms, an agent may not accept, collect, or take
possession of completed enrollment forms before
October 15 and may not encourage beneficiaries to mail
the enrollment form to the plan prior to October 15.
Further, although the agent provided the correct dates
for the AEP (October 15 – December 7), she misstated
the window for which a beneficiary may disenroll and
revert back to Original Medicare. In 2019, the MADP is
January 1 – March 31.

9 Beneficiary C The first step in the process for filing a grievance is to

Protections contact the health plan by telephone or in writing. An
appeal is intended to handle different circumstances
involving coverage decisions or organizational
determinations.
10 Beneficiary B The statement is false. A person who is enrolled in an
Protections MSA or an MA-PFFS plan without drug coverage and is
joining a PDP will not be automatically disenrolled from
the MSA or MA-PFFS plan. To disenroll, the beneficiary
must call 1-800-MEDICARE or submit a written
disenrollment request to the plan. A person enrolled in
any MA coordinated care plan (HMO, PPO), or an MA-
PFFS plan that includes drug coverage, who is joining a
PDP will be automatically disenrolled from their current
plan upon enrolling in a PDP.

11 Beneficiary D A plan may end an enrollee’s membership for any of the

Protections reasons listed (involuntary disenrollment), so long as the
enrollee is part of a plan for which the rule applies.
12 Marketing and B The statement is false. Plans must comply with requests
Communication from state insurance departments or other state
Regulations and agencies investigating sales agents licensed by that
Materials for Sales agency.
Agents and Brokers

13 Marketing and C Plan sales agents include those employed by the plan
Communication itself and those who are contracted with the plan
Regulations and through direct or downstream contracts. They do not
Materials for Sales necessarily have to be an employee of the plan but they
Agents and Brokers must be contracted with the plan.

Agent and Broker Training & Testing Guidelines 14

 Question Topic Answer Explanation
14 Marketing and B The statement is false. There is no such requirement. On
Communication the contrary, any sign-in or attendance sheet distributed
Regulations and during an event must clearly indicate that providing
Materials for Sales personal information is optional. Similarly, agents are
Agents and Brokers prohibited from insisting that attendees provide
additional information (or implying that they are
required to provide information) as a requirement for
attending an event. Agents are also prohibited from
requiring attendees to pre-register.

15 Marketing and B Plans may make direct plan comparisons provided the
Communication information is factual and they have supporting data.
Regulations and However, plans are prohibited from using “scare tactics”
Materials for Sales or pressuring beneficiaries into enrolling.
Agents and Brokers
16 Agent and Broker C Renewal compensation should be paid up to 50% of the
Compensation current fair market value (FMV), regardless of whether
the member is new to the organization or not. The
initial rate when the member first entered the plan will
no longer be utilized to determine the renewal rate.
17 Agent and Broker B The compensation year is January through December.
Compensation “Rolling years” are not permitted. In this example, the
beneficiaries first initial year ends December 31, 2014,
and their first renewal year would be January 1, 2015
through December 31, 2015.
18 Agent and Broker C When a switch happens across organizations, and the
Compensation new organization doesn’t use agents and brokers, the
new MA organization would not make payments. The
initial plan would have to recoup for the number of
months the member was not in the plan.
19 Medicare Marketing C Meals (either provided or subsidized) are prohibited at
Activities marketing events where plan-specific benefits are
discussed and plan materials are distributed.
Refreshments and light snacks are permitted, however
agents and brokers should use their best judgment on
the appropriateness of food products provided and
should ensure that items provided could not be
reasonably considered a meal and/or that multiple items
are not being “bundled” and provided as if a meal.

Agent and Broker Training & Testing Guidelines 15

 Question Topic Answer Explanation
20 Medicare Marketing A Regardless of whether an agent or broker requests that
Activities beneficiaries pre-register for a public marketing event,
collection of a Scope of Appointment would not be
appropriate in this setting.
Collection of a Scope of Appointment form is required in
all personal or individual face-to-face marketing
appointments where MA, MA-PD, PDP and Cost Plan
products are to be discussed with Medicare
beneficiaries. This includes walk-ins and for unexpected
beneficiaries who wish to attend a pre-scheduled, one-
on-one meeting with another beneficiary.

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