INFORMATION SYSTEM 2.

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Group: C7

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R.C Motebele 217202071

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S.M MOKOATLE 217139531
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Contents
Business background .............................................................................................................................. 2
Mission and vision................................................................................................................................... 2
Mission ................................................................................................................................................ 2
Vision................................................................................................................................................... 2
PIECES Analysis........................................................................................................................................ 3
P- Performance ................................................................................................................................... 3
I- Information ...................................................................................................................................... 3
E- Economics ....................................................................................................................................... 3
C- Control ............................................................................................................................................ 3
E- Efficiency ......................................................................................................................................... 3

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S- Service ............................................................................................................................................. 3

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Business Rules ......................................................................................................................................... 3

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Rules .................................................................................................................................................... 3

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Business background

Metro Express, is a Bus transit company that deals with transpiration of people in the
Gauteng province, with a variety of buses ranging from double deck, single deck, buses
equipped with hydraulic lifts for wheelchairs, It Works via Reservation and you can make
your reservation by either walk-ins or over the phone.

Mission and vision

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Metro Express aims to create a world-class public transport system for Gauteng. To achieve

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these expectations, research has been conducted on the most advanced transport equipment
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and technology. Part of Metro Express plan will involve upgrading the current bus fleets,
facilities, stops and stations. These developments will be supported by professional transport
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planners who have been hired to ensure optimum performance from current and potential
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stations. To ensure that the public system becomes the dominant form of transport in the city,
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public transport will be given designated lanes creating a more efficient transport alternative.

Vision
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Metro Express is far more than a public transport network, the system has been designed with
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a holistic view towards connecting the city and improving the lives of Gauteng citizens. With
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a fully integrated public transport system, Metro Express will provide easier access to work,
social facilities such as education and hospitals as well as goods and services. Overall the
system will not only connect different parts of the city, but also connect the citizens of
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Gauteng to new opportunities and places that they otherwise would not have encountered. As
such, Metro Express has a range of aims and goals that not only improve the physical layout
of the city but also the lifestyle of its citizens.

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PIECES Analysis

P- Performance
 Clients have to endure long wait
 Calls in different language

I- Information
 Recording wrong
 Information was often lost, misplaced or hard to access

E- Economics

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

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Market growth was relatively slow as the only marketing done was the company

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name printed on the buses

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C- Control rs e
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Easy to commit fraud
 Valuable information is inaccessible in a timely manner hindering decision making
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E- Efficiency
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 Excessive energy is needed for reporting

S- Service
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 Customer not receiving their tickets

Business Rules
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Rules
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 A customers can reserve one or more tickets

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