E-office tlle No, BSNLCO-COMN/18(12)/1/2020-NWO-BB.N NWO- BB & IN Cell, BSNL CO una tan Pra fates | 807, Bharat Sanchar Bhawan, fete | Janpath, New Delhi-1 | Tel No 23734354/23714148 BHARAT SANCHAR NIGAM LIMITED (0 23734366 (AGowt onda Enarprse) * No: 27-114/NWO-BB&IN/2018-19/CFA Review : Dated 16.12.2020 To 1. The Chief General Manager, All Territorial Telecom Circles, BSNL 2. The PGM/GM, All Business Areas, BSNL Sub: Restructuring of CFA Network, Customer, and Partner Management activities-reg. 1, The activities related to Network Management and Customer Management are being done currently at the exchange/equipment location level. Customer Service management is generally done through indoor staff station at main exchange locations and outdoor takes care of last mile activities. The commercial activities related to partner (cluster, FTTH) partner management are being dgne in decentralized manner. 2, With the change in technology and management methodologies, it is very: much desired that 24/7 network management is done through a centralized location for first level monitoring and corrective action required for the operational excellence. Wherever physical presence of staff is required for change of network card etc, there should be common staff at site to manage technical equipment, power plan, electrical infrastructure etc. 3. Re-structuring Cell has also issued instructions vide letter No. 4-02/2014-Restg Vol. V'(Pt.) dated 27.08.2020 & 21.10.2020 whereby SSAs have been consolidated to business areas across all circles. 4. Keeping in view the above facts, following arrangement is proposed for centralized network/customeripartner management. a) Network Management: A centralized team shall operate on 24/7 basis handling all activities related to i) FTTHIOLTE management, ii) BNG/RPR/OCLAN Management, iii) NGN equipment management Wi-Fi equipment, iv)CDR system/FMS system. A training programme shall,be conducted by NGN, BBNW and ITPC for the P-CSG on the various tools to be used by the group to maintain the system. All members in the group shall be cross functional, and hence able to support the BSNL/Partner team members on the technical requirements. The BA wise team size required for the centralized NoC activities is given in Annexure-A. b) Partner Management: A Centralized Group for Partner Support (CGPS) shall operate performing the following separate activities for the cluster/FTTH partners Regd, & Corporate office, Bharat Sanchar Bhavan, H.C. Mathur Lane, Janpath, New Dethi 110001 Corporate Identity Number (CIN): U74899D12000GO1107739 Website ~ www. bsn.ca.ini) Partner onboarding including all paperwork for contract signing, creation of user ID/login in various IT systems like FMS,OKYC,CDR system, e-pay system, wallet etc. ii) Monthly settlement of revenue share thru ERP and wallet iti) Exchange of all information related to sales and market activities. 's. Common Toll-Free number shall be opened by ITPG, which shall be mapped with the telephone numbers at respective BA level CGPS. A telephonic PIN (T-Pin) shall be issued to all the partners so that the call from the partners can be routed to the respective BA P-CSG 6. It has been decided that Bangalore Telecom District shall implement the instructions by 25" December 2020 and the system shall be made live on 1% January 2021 i) All Headquarter BAs in the circles, shall implement the same by 15" January 2021 ii) Rest of the BAs shall implement by 30” January 2021 This is issued with the approval of Director (CFA), BSNL Board Dy be we — (Vivek Dua) Encl: As above GM (CFA) Copy to: 1. Dir (CFA), BSNL Board: for kind information please. 2. CGM ITPC/NCNGN/BBNW for kind information and n/a please. Regd & Corporate office, Bharat Sanchar Bhavan, H.C, Mathur, Lane, Janpath, New Delhi -110001 ‘Corporate Identity Number (CIN): U74899DL2000GOI107739 Website — www.bsal.co.in