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Assingment - SMART Goals

Office Green wants to increase revenue by 5% by the end of the year by rolling out a new plant service for clients. They also want to increase their customer retention rate from 80% last year to at least 90% this year. Both goals are SMART because they are specific, measurable, attainable, relevant and time-bound - providing details on metrics, resources, objectives and deadlines to launch the new service by the third quarter and assess progress by the end of the year.

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5K views

Assingment - SMART Goals

Office Green wants to increase revenue by 5% by the end of the year by rolling out a new plant service for clients. They also want to increase their customer retention rate from 80% last year to at least 90% this year. Both goals are SMART because they are specific, measurable, attainable, relevant and time-bound - providing details on metrics, resources, objectives and deadlines to launch the new service by the third quarter and assess progress by the end of the year.

Uploaded by

Pankti
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Project Plant Pals | SMART Goals

January 5

Rewrite the two goals below to make them SMART. Then explain what makes
them Specific, Measurable, Attainable, Relevant, and Time-bound.

Goal One: “Office Green wants to increase brand awareness.”

Revise Goal One to be SMART: “Office Green wants…”

What makes this goal specific? Does it provide enough detail to avoid
ambiguity?
Response:
Increase revenue by 5% by the end of the year by rolling out a new service that provides office
plants to high-volume clients.

Yes, it provides enough details to avoid ambiguity.

What makes this goal measurable? Does it include metrics to gauge success?
Response:
The figures mentioned in the goals list are measurable as to be increased by what percentage
is mentioned in the goals. Yes, an increase in revenue is the metric by 5% will gauge the
success.

What makes this goal attainable? Is it realistic given available time and
resources?
Response: The company plans to create an Operations and Training plan for Plant Pals to
improve on existing customer service standards and boost efficiency.
Office Green will promote the new service with a new marketing and sales strategy, a redesigned
website with a new Plant Pals landing page, and a print catalog.

What makes this goal relevant? Does it support project or business objectives?
Response: increasing brand awareness and raising Office Green’s customer retention rate.
Yes, It does support the business objectives.

What makes this goal time-bound? Does it include a timeline or deadline?


Response: The project is scheduled to launch by the end of the third quarter. The project team
will continue to collect data on the project’s progress through the rest of the year and assess how
well it has met its goals at the end of the fourth quarter.
Goal Two: “Office Green wants to raise the customer retention rate.”

Revise Goal Two to be SMART: “Office Green wants…”

What makes this goal specific? Does it provide enough detail to avoid
ambiguity?
Response:
Office Green’s customer retention rate was 80% last year, but the CEO wants that number to
increase by at least 10% this year.
Yes, this goal is without ambiguity.

What makes this goal measurable? Does it include metrics to gauge success?
Response: With the publicity around the launch, Office Green projects that their customer base
will grow by at least 15%.

What makes this goal attainable? Is it realistic given available time and
resources?
Response: yes, by campaign and marketing and plant pal session the clients/ users can be
increased raising awareness for the company.

What makes this goal relevant? Does it support project or business objectives?
Response:
Yes, it supports business objectives if the number of customers/users/clients increases which
are using the service, the revenue of the company also increases.

What makes this goal time-bound? Does it include a timeline or deadline?


Response: The project is scheduled to launch by the end of the third quarter. The project team
will continue to collect data on the project’s progress through the rest of the year and assess how
well it has met its goals at the end of the fourth quarter.

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