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Security

Answer the following question.

Uploaded by

Arvin Ode
Copyright
© © All Rights Reserved
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Whether it would be for a company or entertainment, staying in hotels will

meet your travel essentials. Establishments like hotels and hostels are the
one that provides lodging and services to customers in return for money. They
also offer luxurious amenities that can surely give you a trouble-free trip.
Check some of the advantages of staying in a hotel while traveling.

Security
When choosing a hotel, we often look for the protection of the establishment.
Hotels offer 24 hours security for you and your belonging. It ensures the
customers that they are safe within the proximity. When you are in a hotel,
you are confident that your belongings are to be protected by the staff. There
is an available staff of the hotel that would check you from time to time. They
are the one who takes charges on your belongings.
Food
Many hotels in the world that are known for their food specialty.  You will not
be in trouble when hunger knocks you late at night. You will dial on the
telephone and order your food. You can also request for what you want. Also,
they offer buffets. There are room attendants that will bring your meals in front
of your hotel door only that the charges will reflect in your bill.

Relaxing time
People go to hotels to unwind and take pressure off of their busy lives.  They
tend to have a relaxing time on a trip. Other facilities in hotels are the
luxurious spa, swimming pool, and fitness. Hotels are a way people can
escape everyday life and relax amongst the stresses that may be devastating
them. There will be attendants that will do all the chores. They are around the
hotel anytime you need them.  You will not be on heat when there are many
things to do. You stay there doing nothing but paying the bill.
Internet access
Internet access is essential nowadays. People tend to bring a laptop and
gadgets with them wherever they go. These devices with capabilities that let
you communicate with people away from you while you are away. Nowadays
hotel guests don’t just arrive with one smartphone to do their online browsing;
they bring a plethora of laptops and tablets to enhance the online experience
while they’re away from home.

The pleasure and luxury of the environment are one of the reasons why
guests like a hotel stay so much. It is always comforting to visit a place and
live without obligations for a short time. The last advantage that comes with
staying at an establishment links to the information and assistance they can
offer. If people desire to go and travel and have fun at local attractions, then
the establishment can provide useful information about the area. Based on the
location of the hotel, it may also be likely to be pointed to a vehicle.

Strong Leadership abilities and organizational skills, Entrepreneurial, thinks


out of the box and Able to drive change and look for operational
efficiencies/synergies across the network.

Education:

Three Years Degree or diploma in hotel management, 

EXPERIENCE:

Minimum 8 to 10 years of experience of which at least 2 to 3 years in a


similar role. Strong Operational/Technical Knowledge. Successful Pre-
opening experience & records a distinct advantage

REPORTS TO : General Manager / Resident Manager

POSITION SUMMARY:

Supervises all housekeeping employees, has the authority to hire or discharge,


plans and assigns work assignments, give training for newly recruited employees,
audit and inspects housekeeping personal work assignment and requisition
supplies. Take care of the budget and budget controlling for the department.

EHK Duties and Responsibility:

Supervises all housekeeping employees, hires new employees as needed,


discharges employees when necessary and take disciplinary actions when
policies are not followed. Evaluates employees in order to upgrade them
when openings arise.

Plans the work for the housekeeping department and distributes


assignments accordingly. Assigns regular duties and special duties for the
housekeeping staff. Schedules employees and assigns extra days off
according to occupancy forecast. Maintains a time logbook of all employees
within the department.

Recruit and train new employees. Assigns new employees to work with
experienced help. Checks on the work of these employees occasionally and
observes the report made by the supervisors.

Approves all supply requisitions, such as those for spreads and bathroom
rugs. Maintains a lost-and-found department and is responsible for all lost-
and-found items. Determines the rightful owner and send correspondences.

Responsibility & Authority:

 Responsible for cleanliness, orderliness and appearance of the entire


Hotel.

 Ensure that rooms are made as per company standard.

 Prepare Annual Housekeeping Budget.

 Maintain par stock of guest supplies, cleaning supplies, linen and


uniform.

 Organize inventories with Accounts and General Store for linen,


uniform and fixed assets.

 Pay particular attention while organizing pest eradication activities.

 Develop and implement Housekeeping systems and procedures

 Prepare reports for management information.

 Assist Purchase department in selecting suppliers for items related to


Housekeeping.

 Plan, control and supervise Horticultural activities.

 Attending and resolving guest complaints.


 Verification of supplies consignments.

 Organize on-the job training and evaluate its effectiveness.

 Approval of the Functional Manual of the department.

 Recommend recruitment of new personnel.

Other Routine Responsibilities:

 Daily inspection of public areas and employees locker rooms.

 Daily briefing of Supervisors/ Executives.

 Coordinating the preventive maintenance schedule of rooms and a


public area with the maintenance department.

 Immediately attending to guest requests.

SOP for Entering the Guest Room


The housekeeping staff should follow the SOP given below for entering the guest
room.
 Leave the DND (Do not Disturb) rooms undisturbed.
 Knock the door with knuckles and announce in pleasant voice,
“Housekeeping…”.
 Wait for five seconds to hear the guest’s response.
 In case of no response, announce the same again.
 In there is no answer second time too, open the door with the key.
 Enter the room.
 If the guest is found sleeping, withdraw from the room quietly.
 In case the guest answers, ask politely when would he like to service the room.
 In case the guest wants it later, acknowledge his reply and withdraw from the
room.
 If the housekeeping work is in progress and the guest returns from outside, greet
him and ask if the guest would like to return in some time.
SOPs for Cleaning the Guest Room
The SOP for cleaning the guest room is given below. Once the staff enters the room
and starts the housekeeping work, he must −
 Not use guest room linen as a door stopper or for cleaning and dusting the room.
 Keep the guest room door open while working.
 Open the curtains and patio door.
 Assemble the furniture and place appropriately.
 Keep the vacuum cleaner and other cleaning apparatus in the room.
 Check the type of bed.
 Take the bed linen of appropriate size and place it on the nearest chair.
 Remove previous bedspread and place on the chair.
 Inspect the bed and pillows for their condition as well as for any lost-and-found.
 In case of checkout room, deposit the left guest items to the floor supervisor. If
the room is still occupied by the guest, place the item such that it is safe as well
as visible to the guest.
 Put soiled sheets and pillow covers in the soiled linen cart of the trolley.
 Empty ashtrays and rubbish from the guest room and bathroom dustbins into the
trash cart of the trolley.
 Pick up used glasses, mugs, ashtray, trays, and place them on bathroom
platform.
 Spray the bathtub, basin, glasses, mugs, and trays with cleaning liquid. Let them
soak the chemicals from the liquid.
 Make the bed.
 Start dusting from an extreme inside corner of the room and work outwards.
 Clean wipe TV.
 Straighten the guest items.
 Sweep the room and patio floor.
 Mop the room and patio floor.
 Clean the glasses, mugs, and tray.
 Sanitize glasses, mugs, telephone device, and TV remote.
 Inspect the condition of bathroom slippers and bathrobe. Replace if soiled.
 Close the patio door.
 Close all the curtains.
 Clean the entrance door.
 Close and lock the room door.
 Report any damage spotted to the supervisor.

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