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Key Data Extraction and Emotion Analysis of Digital Shopping Based On BERT

This document discusses a research project that aims to extract key data and analyze emotions from digital shopping reviews using BERT. The research was conducted at Vellore Institute of Technology in Chennai, India, and focuses on efficiently and accurately extracting keywords about product quality and customer experience from reviews by pre-training BERT with domain knowledge and classifying the results with deep learning techniques. The goal is to help businesses understand customer needs and match the offline shopping experience during the pandemic when more purchases are being made online.

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saRIKA
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32 views1 page

Key Data Extraction and Emotion Analysis of Digital Shopping Based On BERT

This document discusses a research project that aims to extract key data and analyze emotions from digital shopping reviews using BERT. The research was conducted at Vellore Institute of Technology in Chennai, India, and focuses on efficiently and accurately extracting keywords about product quality and customer experience from reviews by pre-training BERT with domain knowledge and classifying the results with deep learning techniques. The goal is to help businesses understand customer needs and match the offline shopping experience during the pandemic when more purchases are being made online.

Uploaded by

saRIKA
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Key Data Extraction and Emotion Analysis of

Digital Shopping based on BERT


Sarika Jay
Dr B.V.A.N.S.S. Prabhakar Rao
SCOPE
SCOPE
Vellore Institute Of Technology
Vellore Institute Of Technology
Chennai,India
Chennai,India
[email protected]
[email protected]

Abstract—The current world has turned into completely online mode due to the pandemic situation. Customers has started
purchasing products that they used to purchase on offline and has started to write reviews on the same. Business competitors has
got the challenge to fulfill their customer needs and give them the same experience to that of the offline product purchased by them.
This research focuses on extracting the key words about the product quality and the customer experience with the same in a more
efficient and accurate way by pre-training the Bidirectional Encoders Representations from Transformers (BERT) model with the
quality domain knowledge and classifying the result with deep learning technique.

Keywords—Natural Language Processing, Text summarization, extracting techniques, Sentiment Analysis

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