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01 - Program Introduction

The document discusses an IT support professional certificate program offered by Google and Coursera that aims to teach the foundational skills needed for entry-level IT support roles. The self-paced program consists of industry-relevant courses taught by Google employees. Upon completing the eight-month program, students will receive a certificate and have the opportunity to share their information with top employers looking to hire for IT support roles.

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62 views

01 - Program Introduction

The document discusses an IT support professional certificate program offered by Google and Coursera that aims to teach the foundational skills needed for entry-level IT support roles. The self-paced program consists of industry-relevant courses taught by Google employees. Upon completing the eight-month program, students will receive a certificate and have the opportunity to share their information with top employers looking to hire for IT support roles.

Uploaded by

inconvenient
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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There's a big problem in the world right now.

There are hundreds of thousands of IT


support jobs just waiting for skilled candidates to fill them. They're available at
this very moment and there are companies large and small that
really want to hire motivated people. With technology seeping into nearly every
aspect of business, that need is growing by the second;
but that's just half the story. There are lots of people around the world, like
you, who are looking for a flexible way to learn the skills necessary to get that
entry level IT support role. There might be a few obstacles in the way. Maybe you
don't have a university degree, or the access, or flexibility to take in-person
trainings. Or maybe the cost is just too high. Whatever the reason, you're looking
for an accessible, hands-on way to learn the skills
that companies are hiring for. Google and Coursera are thrilled to welcome you to
the IT Support Professional Certificate Program. This program is designed to give
you the foundational skills and confidence required for an entry level IT support
role, whether that's doing in-person support, or remote support, or both. What's
really special about this program is that
learners get a hands on experience, through a dynamic mix of labs and other
interactive exercises.
Just like what you'd encounter in a help desk role. This curriculum is designed to
get you job ready. But we're taking it one step further, when you complete this
program, you'll have your opportunity to share your information with Google, Bank
of America, and other top employers looking to hire entry level IT support
professionals. This program has been designed to teach anyone who's interested in
learning the foundational skills in IT support. Doesn't matter if you've been
tinkering with IT on your own or you're completely new to the field, we'll bring
the content developed entirely by Googlers, and you bring the passion and
motivation to learn. Here's how we're going to get there, this program is rooted in
the belief that
a strong foundation and IT support can serve as a launch pad to a meaningful career
in IT. And so we've designed industry relevant courses. Technical support
fundamentals,
computer networking, operating systems, system administration and IT infrastructure
services, and IT security. If you dedicate around eight to 10 hours a week to the
courses, we anticipate that you'll complete the certificate in about eight months.
And learning this stuff won't be like your
typical classroom experience. You can move through the material at your own pace,
skip content that you might already know, or review the lessons again
if you need a refresher. It's a choose your own adventure experience. plus we think
that the length is a
strong signal to employers that you have the grit and persistence it takes to
succeed
in an ever-changing field like IT. Another really cool part about this program is
that it's been created entirely by real world pros who have a
strong background in IT support. They work in IT fields like operations
engineering, security, site reliability engineering,
and systems administration. They know this content because they live it every day.
Along the way, you're going to hear from Googlers
with unique backgrounds and perspectives. They'll share how their foundation in IT
support served as a jumping off point for their careers. They'll also give you a
glimpse into the day to day work along with tips on how to approach IT support
interviews. They'll even share personal obstacles that they've
overcome in inspiring ways. They're excited to go on this journey with you as you
invest in your future by achieving an end of program certificate. Last but not
least, we gathered a truly amazing group of course instructors
for you to learn from. They've all worked in IT support at Google
and are excited to guide you through the content step by step.
Ready to meet them? They're all really excited to meet you. My name is Kevin
Limehouse, and I'm a
support specialist for platforms in DoubleClick. I'm going to present the
history of computing in course one. I'm Victor Escobedo, and I'm a
corporate operations engineer. We'll meet in the lessons on the Internet in the
first course of Technical Support Fundamentals. Then I'll be your instructor for
course two,
The Bits and Bytes of Computer Networking. Hey. I'm Cindy Quach, and I work in
site reliability engineering. I'll be teaching you about operating systems in
course one and then take you through a much deeper dive in OS's in course three:
Operating Systems and You: Becoming a Power User. My name is Devan Sri-Tharan, and
I work in
corporate operations engineering at Google. We're going to cover all the hardware
and even build a computer in course one.
We'll meet again when I teach course four: Systems Administration in IT
Infrastructure Services. Hey everyone, my name is Phelan Vendeville and I'm a
systems engineer on Google's site reliability team. I'm excited to teach the
software lessons to you in course one. Hi, my name is Gian Spicuzza and I'm a
program manager in Android Security. I'm going to teach you about the history and
the
impact of the Internet in course one. And then I'll be your instructor for the
last course of this program: IT Security: Defense Against the Digital Dark Arts.
Hi, my name is Marti Clark, and I'm a manager with
Google's internal IT support team. I'll be teaching you about troubleshooting,
customer service and documentation in course one. Hey there. My name is Rob
Clifton,
and I'm a program manager at Google. I'm going to share a few tips on how to
have a successful interview in course one, and present technical interview
scenarios
at the end of each course throughout this program.

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