SREEKUMAR AMBALATH

Contact No.: +91-7259886585 | E-Mail: [email protected]

Shaping Global IT Performance in Alignment with Business Goals

Improving customer satisfaction and cost control with performance to exacting standards
Energetic, service-focused technology strategist leveraged innate capabilities in driving resolutions to global service
delivery challenges. Confidence driven leader with diverse expertise in driving large-scale initiatives

PROFILE SUMMARY CORE COMPETENCIES

 Forward-focused Senior Manager with nearly 19 years’ experience  Project/Program Management
in end-to-end project planning and implementation from scope
management, activity sequencing, effort & cost estimation, risk  Strategic Planning
analysis to quality management in line with industry best practices
 Extensive Project Management and Governance experience,  Stakeholder Management
proficient in grasping the big picture, conceptualizing, developing,
 Risk & Mitigation Management
implementing solutions & partnering closely with business leaders &
stakeholders to achieve higher levels of efficiency and effectiveness
 Service Delivery Management
 Led end-to-end implementation and service delivery of large and
complex programs; managed a wide range of account related  Process Improvement
operations including mapping business needs, defining & ensuring
adherence to predefined business domain standards  Training & Mentoring
 In-depth knowledge of project life cycle methodology defined
under the process framework; ensuring that deadlines are met  Team Building & Leadership
within project budget
 Client Relationship Management
 Skilled in assessing & mapping user requirements, translating them
into techno functional specifications & designing customized solutions  Resource Optimization
 Analyzing various processes, driving service improvement plans
on troubled accounts, recommending modifications to minimize  Team Management
errors, escalations, backlogs and realize operational efficiencies,
control variability, and reduce delivery cycle-time
 Proficient in customer service operations for rendering and
achieving quality services; providing customer support, addressing
customer grievances, resolving queries & issues, advising alternate
solutions to problems ensuring adherence to SLA
 Excellent communication, leadership, analytical, planning,
coordination and relationship management skills; high energy and self-
motivated professional with the capabilities to make things happen
ORGANIZATIONAL EXPERIENCE
Ericsson Global India, Bangalore as Customer Project Manager Jan’12-Jan’15
Wipro Technologies, Bangalore as Senior Consultant Feb’10-Jan’12
Key Result Areas:
 Administered end-to-end management of multiple projects, monitoring progress of the project as per schedule and
timely completion
 Delivered and implemented the project as per deadlines and extended post-implementation & maintenance support
 Lead motivated and managed large cross-functional teams in a matrix organization; drove development projects to
completion with limited supervision
 Mapped business processes and studied workflow for designing solutions, ensured business functionality adherence
and enhancing competitive advantage
 Set-up priorities, directed and delegated operational duties to the Customer Services Managers; followed up on the
completion/implementation of the designated operational/risk activities
 Worked closely with third-party vendors and contractors for coordinating projects with the business units and other
IT departments, where necessary
 Spearheaded planning & budgeting of IT infrastructure operations, control of operational and capital costs, technology
implementation, transition and service delivery
 Formalized processes during transition of services, developing a framework of quality standards and administered
smooth implementation of the project
 Analyzed various processes, recommended modifications for minimizing errors, escalations, backlogs and realized
operational efficiencies, control variability, costs and reduce cycle-time
 Kept project team well informed of changes related to a project/program, effectively communicating relevant project
information to superiors
 Delivered engaging, informative, well-organized presentations, resolve and/or escalating issues in a timely fashion;
conveying difficult/sensitive information tactfully

Highlights:
 Supervised IT projects for XX (please mention name of clients) in a global delivery framework
 Received an appreciation for successful project delivery in various Quarterly Deliverables
 Successful Releases of various versions of Work Force Management, Fault Management and Service Level Management
tools over last 3 years
 Recipient of Fast & Flawless Award for 2012-Q3
 Ramped up incident Service Level Agreement (SLA) adherence from XX% to XX% through daily reviews; improved
recovery times for complex incidents, XX% were resolved same day
 Recipient of Fast & Flawless Award for 2012-Q3
 Worked closely with project managers and stakeholders during the XX (mention please)infrastructure upgrade to
technologies such as XX (please mention)
 Mentored and supported the team of XX (please mention) Technical Support Representatives such as face-to-face
communication as well as through the Level 2 (L2) queue
 Played a key role in transitioning failed/blocked projects into success stories within predefined time by implementing
innovative tools/processes and providing guidance to the team members
 Contributed towards process improvement and exceeded the metrics as defined by the client on a time-to-time basis,
which resulted in achievement of team’s operational goals

PREVIOUS EXPERIENCE
SilverLink Technologies, Mumbai as Practice Manager Nov’09-Jan’10
Wipro Technologies, Bangalore/Pune as Solutions Design Lead Nov’03-Oct’09
Satyam Computer Services, Bangalore as Systems Analyst Jun’03-Aug’03
Korea Internet Data Center (KIDC), Seoul, Korea as IT Expert Nov’02-Apr’03
Orillion India Software Pvt. Ltd., Hyderabad as Systems Analyst Jul’00-Nov’02
Cygnet Software Pvt. Ltd., Mumbai as Software Engineer Feb’00-Jun ‘00
Midas Communication Technologies Pvt. Ltd., Chennai as Programmer Jun’98-Jan’00
BPL Telecom Limited, Palakkad, Kerala as Purchase Executive Jul’94-Aug’96

EDUCATION
 M.S. (Software Systems) from BITS, Pilani in 2005
 M.C.A. from Bharathidasan University, Trichy in 1998
 B.Sc. (Physics) from Calicut University in 1992

CERTIFICATIONS
 ITIL Foundation

IT SKILLS
Operating Systems: Windows 2007/Linux/Solaris
Languages: JAVA, C, PERL , Unix Shell Scripting
Databases: MYSQL, Oracle
Networking/Telecom: NMS, OSS, BSS, EMS, SNMP, CRM
Tools: Rational Clear Case , SFDC (Conf)
PERSONAL DETAILS
Date of Birth: 21st December 1971| Languages Known: Please mention | Address: Please mention

Annexure
ERICSSON GLOBAL INDIA [2012 Jan – 2015 Jan] ((http://www.ericsson.com/in)

Period: Jan 2012 to Jan 2015

Project & Delivery Operations Management-Roles & Responsibilities:

 Was working as Customer Project Manager, part of MSDP (Managed Service Delivery Platform – OSS Group) in Ericsson
Global India
 MSDP is Responsible to End of End Service Delivery to various Ericsson Managed Service Customers worldwide - including
integration of various tools.
 MSDP there are multiple tools of delivery including Fault Management, Trouble Management, Work Force Management,
Service Level Management, Network Inventory Management etc.
 Play a significant role in long-term planning, including an initiative geared towards delivery excellence.
 Client relationship management.
 Project Metrics.
 Obtain reports on the status of the individual projects of 25 + from the respective Leads/Managers & collate the information
necessary for preparing the relationship tracker for the client & the Senior Management
 Do the analysis of the data; prepare several reports as per the requirement, presentation & status updates based on the
analysis, creating Dashboards , Engagement reports as per requirement (including the creation of Trends, pivots table&
charts).
 Maintaining the Archive of the all the closed projects, SOW.
 Maintaining daily, weekly & monthly reports on the various ongoing projects.
 Oversee overall financial & budget management, planning, systems and controls.
 Managing Quarterly Releases.

WIPRO Technologies (2003 Nov - 2012 Jan ) - (http://www.wipro.com/)

Period: Phase 1 (2003 Nov – 2009 Nov)

Period: Phase 2 (2010 Feb – 2012 Jan)

Responsibilities, Achievements and Key Accomplishments

 Was working with Wipro Technologies in two phases – totally around 8+ years
Phase 1
 Joined Wipro Technologies after 5+ year’s stint in Product/Startup Companies.
 Worked primarily in 2 Verticals [(1). Telecom Equipment Vertical (2).Telecom Service Provider
 Was exposed to many roles, and primarily being in Technical Project Management Role and Customer Interfacing Roles.
 Tasks accomplished include Technical Delivery , Customer Management , Project Cost Estimation , Pre-sales with Proposal
and Solution Architecting
 Product Management and Sustenance of Cisco’s Network Management products like CNOTE and CPERF in areas of Fault
and Performance Management Product Suites. Here the team was involved from the initial days of development (v 5.0) and
continued till End of Life/Support.
 Complete Ownership of Cisco NMS products (CNOTE and CPERF), which includes Product Life Cycle Management,
Architecture, Code Delivery, Customer Support and Trouble Shooting.
 Had Lead a Pre-Sale and Solution Architecting team for an Intel Capital Venture Startup Network Service Operation (NSO).
Developed a Proof of Concept
 Has done Project Estimations Using Function Points
 Well Exposed to OSS/BSS/CRM Area (Service Assurance, Network Planning, CRM). Primarily worked with 2 French
Customers (SFR, Orange). Handled Technical Project Management, Pre-Sale and Proposals, Customer Management, SLA
Management, Delivery Planning and Estimation
Phase – 2
 Role involved Project Management, Project Delivery, Offshore-Onshore model, Planning and Estimation
 Maintaining daily, weekly & monthly reports on the various ongoing projects.
 Implementation of the SalesForce.com CRM solution covering SFA, Campaign Management, Order Management, Quote
Management, Customer Support , Data Migration and application interface with various legacy applications for a leading
Publisher in USA (McGraw-Hill)

KIDC – Korea Internet Data Center (2003 Nov - 2012 Jan) - (http://www.kidc.net/)

Period: Nov’02 – Apr’03

Responsibilities, Achievements and Key Accomplishments:
 Worked as IT Consultant
 Was involved in the Enhancement of the product IMS (Integrated Management System.
 Primarily My Role was consulting, designer and implementer (an Individual Contributor) to enhance the product to adopt
different type of heterogeneous Systems and Network Devices.
 IMS (Integrated Management Systems):- is a powerful System Integration product. IMS is a Integrated with Systems
Management and Network Management. It Monitors, analyzes, and compiles integrated statistics of Servers, network and
systems so that makes customers can save required large investment in staffing and building Management system. IMS in
brief does Configuration Management 2) Fault Management 3) Performance Management 4) Traffic Management 5) Traffic
Management 6) Link Management

Orillion India Pvt. Ltd. (Jul’00- Nov’02)

Orillion India was a Startup company that was also part of WorldCom, USA developing Network Management Products. I have
worked for Orillion India for 2+ Years. In Orillion India I was working on a Product Called OVISTA, which was a Fault
Management System and many other associated tools. We have to Re-Architect and Re-Engineer the entire product suite. The
product was written in legacy language called Objective-C, where we had to re-architect the product in Java.

Responsibilities, Achievements and Key Accomplishments:

 Worked as Systems Analyst and was responsible re-architect/re-designing the Product (Alarm Server and Alarm View)
from Scratch
 Worked on Multiple Prototyping of the evolving product for which different alternative architecture defined
 Liaising with development team and client for proper and on time solution delivery
 Designed the Automated Testing Tools and Simulation tools for Alarm Server
 Successfully accomplished task and delivered product for beta testing. Test phase required high customer exposure and
focus. Conducted meetings and applied effective suggestions to best meet exit criteria
 Design work done from scratch. Good amount of screen design done. Followed MVC architecture. Also had an opportunity
to do People Management

Midas Communication Technologies (Jun’98 – Feb’00)– (www.midascomm.com)

Period: Jun’98 – Feb’00

Midas Communication is R&D COMPANY in collaboration with IIT-Madras and Analog Devices Inc. Midas Communication is
prominent player in Telecommunication Products, deals with Wired and Wireless Products like CORDect Switches. Associated
with Midas for nearly two years, primarily involved in developing a Network Management System for CorDECT.

Responsibilities, Achievements and Key Accomplishments.

 Was part of Initial Development team for CorView 2000 - Java Based GUI
 Significantly Contributed to the CorDECT Agent and Manager Development