STOP!

Before you set up

your PC…
You must receive all your Kyndryl identities prior to
device setup.

Your required IDs include:

• Kyndryl Microsoft Account ([email protected])

This ID is used to configure your PC and sign into your email.
Expected after 31 May.

• Kyndryl w3id ([email protected])

This ID is used to access Kyndryl-exclusive applications and
services.
Expected after 31 May.

• Transition w3id ([email protected])

This ID is used to access Kyndryl applications, tools, and
resources shared with IBM that are hosted and maintained by
IBM during the transition.

Windows 10 Setup Guide | Help@Kyndryl 1

 25 May 2021

Set Up a Windows 10 PC
Get started with your new computer

Office of the CIO | Help@Kyndryl

Windows 10 Setup Guide | Help@Kyndryl 2

 Welcome Identities Overview 4

Data Considerations 6
This guide discusses the PC setup process and
fundamental Kyndryl transition aspects. Transition Your Existing PC for Kyndryl Use 9

Your setup experience depends on if you were

Set Up a PC 14
provided a new PC or if you need to transition
the IBM-owned device with you.
Install Apps 21
Before you begin, ensure you have internet
access. If you have an Ethernet cable, plug it in. Connect to IBM 23
It’s faster and more reliable than Wi-Fi.
Next Steps 25
If you need help at any point, call Help@IBM
and follow the prompts to reach the Kyndryl
Transition Help Desk. Ask your manager if Questions 26
you need the telephone number.

Windows 10 Setup Guide | Help@Kyndryl 3

 Identities Overview

Windows 10 Setup Guide | Help@Kyndryl 4

 Kyndryl Microsoft
Account Transition w3id Kyndryl w3id
Your Kyndryl Microsoft Account Your Transition w3id Your Kyndryl w3id
([email protected]) is used to ([email protected]) is used
access your Kyndryl email, configure and ([email protected]) is your
to access Kyndryl applications, tools,
sign in to Windows 10 PCs, and access permanent Kyndryl identity and is
Microsoft suite products. The email and resources shared with IBM that
address is the same as your Kyndryl w3id are hosted and maintained by IBM used to sign in and authenticate to
but doesn’t share a password with your during the transition. Kyndryl-exclusive applications and
Kyndryl w3id.
services.
The Transition w3id is a temporary ID
After you receive your Kyndryl Microsoft
Account, you must reset your password. that is only valid for two years during
In your browser, navigate to the transition service agreement.
aka.ms/sspr and follow the instructions
to reset the account and create a new
Your Transition Notes ID is linked with
password.
You’re also required to set up two-factor your Transition w3id. Notes setup
authentication during this setup. information is discussed in the Next
Steps section of this guide.

Windows 10 Setup Guide | Help@Kyndryl 5

 Data Considerations

Windows 10 Setup Guide | Help@Kyndryl 6

 Box@IBM Special Data
Account Migration Considerations
Your IBM data is securely stored in Those moving to Kyndryl should analyze
Box. Procedures to migrate your their data prior to their transition, delete
data that is no longer needed, and review
Box@IBM account to Kyndryl haven’t folder and file collaborations to ensure the
started yet. proper Owner is assigned. Folders can have
many collaborators but only one Owner.
Account migrations are expected to Content resides in the Owners account and
begin on 4 June. the account migration to Kyndryl includes
any data and folders you own.
Data owned by someone transitioning If content you own should not migrate to
to Kyndryl might be inaccessible Kyndryl, ensure an IBMer is set to Owner
during the migration. so IBM retains the data.
Note: You can only make someone an
Owner at the parent level folder.
Important: Code42 CrashPlan isn’t in
scope for Kyndryl and can’t be used to Existing collaborations will move with
migrate or store your data. migrated data and existing shared links will
continue to work (except vanity URLs).

Windows 10 Setup Guide | Help@Kyndryl 7

 If You Were Provided a If You Need to Transition
New PC Your Current PC to Kyndryl

Your new device is for Kyndryl use and is You need to reset your PC before it can be used for
configured with your Kyndryl Microsoft Account Kyndryl.
and password. This identity uses a different
password than your permanent Kyndryl w3id. Continue to the next page for instructions to back
up your data and reconfigure your current PC.
Skip to page 14 to set up your new PC.

Windows 10 Setup Guide | Help@Kyndryl

 Transition Your PC for Kyndryl Use

Windows 10 Setup Guide | Help@Kyndryl 9

 Wipe & Replace
If you’re instructed to use your current PC
for Kyndryl use, you have extra steps to
complete. You must first back up your
data to Box and reset your PC to factory
settings.
This process to wipe and replace your
operating system ensures that IBM data is
properly removed from the PC and the
correct Kyndryl account and access is
established during PC setup.

Windows 10 Setup Guide | Help@Kyndryl 10

 Back Up Your Data
Your Box@IBM account is used to protect data
during your transition. Code42 CrashPlan isn’t
available for migrating data from IBM to Kyndryl.

To back up your data, open ibm.ent.box.com, sign

in with your IBM w3id, and ensure all your
important data is stored here.
Warning: Upload all data you need to keep after
you transition to Kyndryl. The PC reset in the next
step deletes all content stored on you PC.

If you don’t use Box to store your data, open

Help@IBM (w3.ibm.com/help) and search for
Box@IBM: Add or Delete Content for instructions
to upload your data. Wait for all uploads to
complete before you reset your PC.

Windows 10 Setup Guide | Help@Kyndryl 11

 Reset Your PC
Warning: This process removes all data from the computer and resets the device back to factory
settings. Don’t perform these steps unless you’ve already backed up all important data to Box.

To reset your PC:

1. Open Windows Start and type reset, then select “Reset this PC.”
2. Click “Get started,” then select “Remove everything.”
Important: You must remove everything to successfully reset your PC. Otherwise, the
Kyndryl setup won’t run and you won’t have the apps and configurations you need to use
your PC for Kyndryl work.
3. In the “How would you like to reinstall Windows?” dialog box, select “Local reinstall.”
4. In the "Additional settings" dialog box, select Next.
5. In the "Ready to reset this PC" dialog box, click Reset.
After the preparations for resetting the PC have finished (this can take a few minutes), your PC
restarts and Windows reinstalls automatically. You can now set up your PC for Kyndryl use.

If you experience issues during the reset, try the Reset Troubleshooting on the following page.

Windows 10 Setup Guide | Help@Kyndryl 12

 Reset Troubleshooting
If you experience issues attempting to reset your PC:
1. Turn off BitLocker. To do so, click Start, type bitlocker, then select Manage
BitLocker. Click “Turn off BitLocker” and wait for the process to complete. This
step might take several minutes.
2. Restart your PC.
3. Before you sign in, in the lower-right corner of the lock screen, click the power icon,
then press and hold the Shift key on your keyboard, then click the Restart option
while continuing to hold Shift. Your PC restarts and loads the Recovery
Environment.
4. On the “Choose an option” page, click Troubleshoot, then select “Reset your PC.”
5. Select the options to “Remove everything” and perform a “Local reinstall.”
Your PC restarts and the reset begins.

If this fails, or if you need help, call Help@IBM and follow the prompts to reach the
Kyndryl Transition Help Desk. Ask your manager if you need the telephone number.

Windows 10 Setup Guide | Help@Kyndryl 13

 Set Up a PC

Windows 10 Setup Guide | Help@Kyndryl 14

 Set Up a PC
To set up your new PC, unbox it, plug in
the power cord, and turn it on. Be sure
to keep your computer plugged into
power during the setup.

If you recently reset your PC, the setup

process is the same as a new PC.

Windows 10 Setup Guide | Help@Kyndryl 15

 Step 1
On the “Welcome” screen, select your
language and click Yes.
On the next screen, choose your
keyboard layout.

Windows 10 Setup Guide | Help@Kyndryl 16

 • If you’re connecting remotely (e.g., from your home or a client site), select your
Wi-Fi network from the list and enter the password when prompted.

• You won’t connect to an internal company network yet. This is discussed later in

Step 2 the guide.

Connect your device to the internet. Your PC checks for any critical software updates then takes you to the next step.

Important: Don’t skip this step. A network

connection is required to correctly
configure your device.

Note: If you connect to the internet with

an Ethernet cable, your connection is
automatically detected and you may
proceed to Step 3.

Windows 10 Setup Guide | Help@Kyndryl 17

 DON’T attempt to sign in:

• If your screen displays “Welcome to IBM.” You must contact the Kyndryl Transition
Help Desk to properly configure your device for Kyndryl use.

• If your screen displays “Who’s going to use this PC?” Your computer didn’t properly

Step 3 connect to the internet. To resolve this, change your internet connection. For example,
if you connected wirelessly, locate and plug in an Ethernet cable, then repeat Step 3.

After you change your connection, the next step depends on the option that appears in
On the “Welcome to Kyndryl” or “Sign in
the lower-left corner:
with Microsoft” page:
1. Enter your Kyndryl.com email address, o If “…use an online account” appears, select it. Make sure you’re connected to the internet and try the sign-in
again.
then click Next.
o If “…use an online account” doesn’t appear, force a shutdown of your PC by holding down the power button for
2. Enter your Kyndryl Microsoft Account 10 seconds. After the screen goes black and the keyboard is no longer illuminated, turn the PC back on and

password, then click Next. begin the setup process from Step 1 again.

3. Complete the two-factor authentication

request with a two-factor method you
set up during your ID configuration.

Windows 10 Setup Guide | Help@Kyndryl 18

 Step 4 Step 5
Your PC begins an automated At the “Set up a PIN” prompt, create
provisioning process. Don’t step a six-digit numeric PIN. Your PIN is
away from the PC during this time. stored on your PC and never expires.
You must wait for the process to You can use your Windows Hello PIN
complete. After the configuration is to sign into your PC without typing in
complete, you’re prompted to set a password each time so choose
up a biometric login. Follow the on- something easy to remember.
screen steps to set up fingerprint or
facial recognition. After you create your PIN, click OK.

Windows 10 Setup Guide | Help@Kyndryl 19

 Finish the Setup
After Windows starts, the desktop appears.
Application installation is discussed in the next
section. Before you begin to customize your
PC, it’s important to run Windows Updates to
ensure you stay compliant to Kyndryl’s security
policy.
To run Windows updates:
1. Click Start and type updates, then select
“Check for updates.”
2. Windows Settings opens the Windows
Update page. Some updates might
already be downloading. Allow these
updates to complete then restart your PC
when prompted.
Repeat these steps until Windows Update
indicates “You’re up to date.”

Windows 10 Setup Guide | Help@Kyndryl 20

 Install Apps

Windows 10 Setup Guide | Help@Kyndryl 21

 Required
Install Apps Applications
The Company Portal app is the Many applications don’t come
definitive source for application
preinstalled and you should prioritize
installations. To open and use the
Company Portal: installing these apps:
1. Click Windows Start and type • Cisco Webex Meetings
company, then select Company
• Microsoft 365 Apps
Portal from the search results.
2. The Company Portal opens and • Slack
displays Kyndryl applications
available to you.
Critical applications are installed
3. Select an application, then click
Install. automatically and are ready to use:
The Company Portal indicates the • Next Generation Connect
installation progress. Click Home to GlobalProtect
return to the list of available
applications.

Windows 10 Setup Guide | Help@Kyndryl 22

 Connect to IBM

Windows 10 Setup Guide | Help@Kyndryl 23

 Connect to IBM
with GlobalProtect
The GlobalProtect app is used to connect to the IBM
network.
Important: You don’t have access to the internal
Kyndryl network yet since many apps and systems
aren’t available.

To use GlobalProtect:
1. Click Start and type global, then select
GlobalProtect.
2. In the input field, type the VPN portal according
to your geography:
Americas: ibm-ras.gpcloudservice.com
EMEA: ibm-ras-emea.gpcloudservice.com
Asia Pacific: ibm-ras-apac-gpcloudservice.com
3. Click Connect.
4. A w3id sign-in prompt appears. Use your
Transition w3id to sign in.
You now have access to the IBM network.

Windows 10 Setup Guide | Help@Kyndryl 24

 Next Steps
Congratulations! Your PC is configured for use at Kyndryl.

Next, if you haven’t done so already, check your Kyndryl email.

Your email works natively in Outlook on the web
(outlook.office.com) or in the Outlook desktop application
included in your Microsoft 365 apps installation. Sign into
either application with your Kyndryl Microsoft Account.

Optionally, if you need to use Notes, you can install and set it
up now. The Notes setup guide is available on Help@IBM
(w3.ibm.com/help). In place of an IBM Notes ID, use your
Transition Notes ID.

Windows 10 Setup Guide | Help@Kyndryl 25

 Questions?
Call Help@IBM and follow the prompts to reach the Kyndryl Transition
Help Desk. Ask your manager if you need the telephone number.

Windows 10 Setup Guide | Help@Kyndryl 26