COMPLAINTS EDUC 216:

CRISIS
MANAGEMENT

and GRIEVANCES
 EDUC 216:
CRISIS
MANAGEMENT
CONTENTS OF THE REPORT
Part 4: Composition of the
Part 1: Grievance Machinery
Grievance Committee
Part 2: Coverage of Grievance
Part 5: Grievance Procedure
Proceedings

Part 3: Grievance Committee

 EDUC 216:
COMPLAINTS
vs GRIEVANCE
CRISIS
MANAGEMENT

BASIS FOR COMPARISON COMPLAINT GRIEVANCE

Grievance refers to the legitimate complaint

A complaint can be any act, treatment,
made by an employee, regarding unjustified
Meaning behavior or state which an employee
treatment, concerning any facet of their
perceives as unfair or unjust.
employment.

Who can file? Complainant Formal

An oral or written claim

Written complaint by a
by the unrepresented
What is it? represented employee.
employee.
Formal
Informal
Major
Minor or Major
DepEd Order No.35, s. 2004 EDUC 216:
CRISIS
MANAGEMENT
Revision of the Grievance Machinery of the Department of Education

OBJECTIVES OF GRIEVANCE MACHINERY

1. Determine or provide the best way to remedy the specific cause or causes of
the grievance.
2. Help promote wholesome and desirable employee relations in the department
and to prevent employee discontent and dissatisfaction.
3. Create a working atmosphere that is conducive to good supervisor-employee
relations and improved employee morale. The machinery shall aim to:
activate and strengthen the Department’s existing grievance machinery;
settle grievances at the lowest possible level in the Department; and
provide a catalyst for the development of capabilities of personnel to settle
disputes.
 EDUC 216:
BASIC POLICIES
CRISIS
MANAGEMENT

1. A grievance shall be resolved expeditiously at all

times at the lowest level possible. However, if not
settled at the lowest level possible, an aggrieved
party shall present his/her grievance step by step
following the hierarchy of positions.
2. The aggrieved party shall be assured freedom from
coercion, discrimination, reprisal, and biased action
on the grievance.
3. Grievance proceedings shall not be bound by legal
rules and technicalities. Even verbal grievance must
be acted upon expeditiously. The services of legal
counsel shall not be allowed.
4. The head of the agency shall ensure equal
opportunities for men and women to be represented
in the grievance committee.
PRIORITY
There are 17 SDGs and 169 targets in total. While they
are all important and interrelated, some will be more
Your Business
relevant to your business than others. This section can Name |

SDGS
identify the specific SDGs and targets your organization SDG Progress
Report 2025
is prioritizing, and demonstrate how they align with
your own business strategy and goals.

1 PRIORITY SDG 2 PRIORITY SDG 3 PRIORITY SDG

To help give your audience To help give your audience To help give your audience
an overview, this section can an overview, this section can an overview, this section can
include a brief description include a brief description include a brief description
of the goal, its relevance to of the goal, its relevance to of the goal, its relevance to
your sector or industry, and your sector or industry, and your sector or industry, and
the specific sub-targets your the specific sub-targets your the specific sub-targets your
organization is addressing. organization is addressing. organization is addressing.
 MEASURING
Performance goals are a good way to monitor and measure
progress. Reporting performance can include details such as
Your Business indicators identified, data collected and SDG-related activities

PROGRESS
Name | accomplished. Clear and concrete performance goals make it
SDG Progress easier to generate relevant, consistent and comparable data over
Report 2025
time, in formats that your audience can understand and appreciate.

Key Indicator Activity / Project Data / Outcome

What results did you

Your Key Performance Add a few details describing
obtain from your project?
Indicator goes here the related activities
Write them here.

What results did you

Your Key Performance Add a few details describing
obtain from your project?
Indicator goes here the related activities
Write them here.

What results did you

Your Key Performance Add a few details describing
obtain from your project?
Indicator goes here the related activities
Write them here.
Your Business
Name |
WHAT'S YOUR INFOGRAPHIC TITLE?
SDG Progress
Report 2025 Here, you can add a brief line explaining your data.

50

40

30 Performance goals are a good way

20 to monitor and measure progress.
10 Reporting performance can
0 include details such as indicators
Item 1 Item 2 Item 3 Item 4 Item 5 identified, data collected and
SDG-related activities
accomplished. Clear and concrete
performance goals make it easier

1 OUT 5 89%
to generate relevant, consistent
and comparable data over time,
in formats that your audience
can understand and appreciate.
readers appreciate readers appreciate
accurate information accurate information
 100%
What should you be including in your SDG
progress report? While there is no standard
Your Business way of reporting on the Global Goals as of
Name |
SDG Progress Catch your reader's eye yet, here are a few methods to consider
Report 2025
by highlighting one of your when presenting your data:
main points in this space.

Key statistics - your most important

quantitative data

Key findings - qualitative results from

Performance goals are a good way
to monitor and measure progress.
SDG-related projects or activities
Reporting performance can include
details such as indicators identified,
Report cards - criteria and grade
data collected and SDG-related assessments for transparent reporting
activities accomplished. Clear and
concrete performance goals make it Infographics - an organized snapshot
easier to generate relevant, consistent of relevant data
and comparable data over time,
in formats that your audience can Timelines - a visual way to track
understand and appreciate. progress over time
 NEXT Where do you go from here? Sustainability reports are not just about
looking back, but also looking forward. This SDG Progress Report is
a continuous work in progress - a way for your organization to track
Your Business

STEPS
Name |
SDG Progress
its impact and improvements over time. This section outlines your Report 2025
strategy for continuing the good work done so far.

ACTION OR ACTION OR ACTION OR

01 COMMITMENT 02 COMMITMENT 03 COMMITMENT

Include a brief description, Include a brief description, Include a brief description,

rationale and intended rationale and intended rationale and intended
impact. It helps to keep it impact. It helps to keep it impact. It helps to keep it
concise yet concrete! concise yet concrete! concise yet concrete!
 Summarize the key points here.
HIGHLIGHT 1 Bullet points help!
Your Business

CONCLUSION
Name |
SDG Progress
Report 2025

End your report with a review of the

highlights, and a renewed commitment
Summarize the key points here.
to continue working on making the
Bullet points help! HIGHLIGHT 2
SDGs attainable by 2030.

A vision statement, call-to-action or

quote from your leaders are powerful
ways to conclude your progress report.
Leave your audience inspired, and
motivated to help your organization
achieve its SDG-aligned goals! Summarize the key points here.
HIGHLIGHT 3 Bullet points help!
ACKNOWLEDGEMENTS Your Business
Name |
SDG Progress
Report 2025

Most reports conclude with a page acknowledging the contributions

of the people who worked tirelessly on the projects mentioned within.
Below, list down the names of those committed to these projects, such as:

Those responsible for concept and coordination

Your group of researchers
The writers behind the impact report
The designers of the impact report
Your colleagues from Local and Partner Organizations
Your contributors
Your Business
Name |
SDG Progress
ACKNOWLEDGEMENTS
Report 2025
We thank you for your continued support in our efforts to contribute to the SDGs.

CONTACT
YOUR BUSINESS NAME

123 Anywhere St., Any City, ST

12345
123-456-7890
www.reallygreatsite.com
[email protected]
@reallygreatsite
Your Business
Name |
FREE RESOURCE PAGE
SDG Progress
Report 2025
Use these official Sustainable Development Goal elements in your Canva presentation.
Your Business
Name |
FREE RESOURCE PAGE
SDG Progress
Report 2025
Use these official Sustainable Development Goal elements in your Canva presentation.
Your Business
Name |
FREE RESOURCE PAGE
SDG Progress
Report 2025
Use these official Sustainable Development Goal elements in your Canva presentation.
Your Business
Name |
FREE RESOURCE PAGE
SDG Progress
Report 2025
Use these official Sustainable Development Goal elements in your Canva presentation.