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Request A One Time Passcode: DBS Online Account Guidance

The document provides guidance on requesting a one-time passcode from DBS online accounts. It details that when additional security is required, users will be prompted to request a passcode that will be sent to their registered email or phone number. The passcode is valid for 15 minutes, and users can request up to 5 passcodes in a 24 hour period. Users are then instructed to enter the passcode on the "Enter one time passcode" form along with answering a security question and providing characters from a memorable word.

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Colly Boston-Duck
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126 views

Request A One Time Passcode: DBS Online Account Guidance

The document provides guidance on requesting a one-time passcode from DBS online accounts. It details that when additional security is required, users will be prompted to request a passcode that will be sent to their registered email or phone number. The passcode is valid for 15 minutes, and users can request up to 5 passcodes in a 24 hour period. Users are then instructed to enter the passcode on the "Enter one time passcode" form along with answering a security question and providing characters from a memorable word.

Uploaded by

Colly Boston-Duck
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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DBS online account guidance

Request a one time passcode

v0.2 - May 2018


Introduction

This guidance details how to request a one time passcode. If a service requiring
additional security is selected, the ‘Request a one time passcode’ screen will
display.

Definitions
DBS online account: This is your account used to access DBS online services.

One time passcode: A security code used to gain access to some DBS online
services.

Guidance

1. When the Request a one time passcode screen is shown, select Continue.

A one time passcode will be sent to your email, or your telephone number if
you added one.

Home Edit online account

Request a one time passcode


We will send the passcode* to the phone number you have registered with us.

You can also request the passcode to be sent to your registered email address.

Request a passcode * to be sent on your registered email address.


*You can request a maximum of 5 passcodes.

CCONTINUE
TINUE CANCEL

The one time passcode is valid for fifteen minutes. If you do not use it within
this time, you will need to request a new one. A maximum of five codes may
be requested in any 24 hour period.
2. Complete and submit the Enter one time passcode form.

Enter one time passcode (OTP)

Please complete the form below, you will be locked out of your account after 3 failed attempts.

* Mandatory Fields

* Security question Select

* Security answer

* Character 1 * Character 2 * Character 3


Please provide the 1,2 and 3
character of your memorable word

You will never be asked to enter your full memorable word.

View memorable word hint

* One time passcode:

If you haven't received or OTP is


expired
Regenerate your one time passcode

SU MIT
Submit Cancel

You will be asked to answer one of your security questions, enter three
characters from your memorable word and enter the one time passcode.

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