Special Cheque Book Account Statement Operating Particulars Type of

Instructions Mailing Instructions Instructions of Account Bank use only

Requisition Account

City:

Customer Name & Signature

Mailing Address:
NRP Direct PKR

(Free)
Country:
Courier
/minimum 6 Character

Page 1 of 7
 Please tick any of the following card type:
Debit MasterCard (Enhanced ATM & POS limits) And/Or Debit VISA Card (Standard ATM & POS limits)
UBL ATM Debit Card
(VISA / Master)

(For

(As per Terms & Conditions provided separately)

Extended coverage for ATM withdrawal insurance

(Charges Apply)
Other UBL Products

(Max Rs. 1,000,000) (Max Rs. 1,000,000)

Telephonic Personal Identification Number (T-PIN) for Contact Center Services

(for T-PIN please have your contact number details updated on CIF form)
Relationships with UBL
Your Existing

1.

2.

3.
(Minimum
Charges

Penalty)
Balance
Service

(if different from the customer)

Customer Name & Signature Page 2 of 7

 INDEMNITY AND UNDERTAKING
In consideration of your acceptance of oral instructions from me/us over the telephone, fax or Implementation of other instructions where
transmitted by electronic means in connection with such facilities as may from time to time form part of the services ‘Services’ (offered by you in
accordance with your policy, l/we irrevocably and unconditionally agree and undertake to accept the veracity of any such instructions and your
implementation of the Services for all purposes whatsoever. I/we further irrevocably and unconditionally ratify the same and hereby waive any
claim against you as a consequence of or in respect of the provision by you of the Services, and not to use, or allow any third party to use the
Services on my/our behalf and/or for any fraudulent or unlawful purpose. l/We confirm that any instructions given by me/us to you using any
means may be used as evidence in any court of law or other proceedings of whatsoever nature or in resolving any dispute between us. I/Me
further irrevocably and unconditionally agree to indemnity and hold you harmless from end against all liabilities, losses, actions. Proceedings
claims, cost, damages and expenses which may be incurred or suffered by you, or made against you, as a consequence of, or in respect of, the
provision by you of the Services, I/we further agree that you may debit any of my/our accounts with you for all costs, charges, expenses or other
amounts which you may incur as a consequence of, or in respect of, the provision of the Services, l/We agree that you may ignore, or suspend
action on, any instructions received from me/us if you, in your absolute discretion, deem it appropriate to do so. I/We further confirm my/our
understanding that compliance with such instructions and provision of the Services shall be subject to the internal policies of United Bank
Limited, which may change from time to time and the relevant Circulars of State Bank of Pakistan. I/We also confirm that the provision of Services
shall also, where relevant, be governed by the terms and conditions governing my/our existing account (‘s) with you. l/We confirm that my/our
Personal Identification Number shall be kept confidential. I/We shall be liable for any misuse of the same, and agree to indemnify you against all
consequences of such misuse. I/We confirm that all information and data contained in this form is accurate and true and there is no undisclosed
material information which would affect UBL’s decision to extend any of the Services to me/us.
For any cards, cheque books, net banking access etc., issued/ granted to me/us by UBL, I/ we undertake to immediately in form the Bank in the
event of loss or theft of the same. It is understood that I/we shall continue to be liable for all the transactions until receipt of aforesaid intimation
by you. I/We further undertake to accept full responsibility for all transactions made by the use of the card, cheque books, net banking facility etc.,
whether or not made with my knowledge or authority, and I/we will accept the bank’s record of transaction as binding for all purposes.
For the purpose of this Indemnity undertaking the word “Services” shall be deemed to include any form of banking services or products that UBL
may offer its customers from time to time including any cards, This Indemnity and undertaking shall be deemed to be an integral part of the
account opening form executed by me/us as amended from time to time.

I/We hereby agree with the Terms & Conditions and the Indemnity and undertaking given, which I/We have read, understood and confirm that
the information supplied in the Account Opening Form are Correct to the best of my/our knowledge. I/We confirm having received the copy of
Account Opening Form along with Terms & Conditions of the account. l/We authorize the Bank to invest the deposit in any manner it likes and
profit/loss as determined by the Bank shall be acceptable to me/us. I/We hereby covenant and agree to observe and be bound by the said Terms
and Conditions and any changes, supplements or modifications thereto that may be made by the Bank from time to time.

Applicant’s Name (1) Applicant’s Name (2)

Applicant’s Signature Applicant’s Signature

Applicant’s Name (3) Applicant’s Name (4)

Applicant’s Signature Applicant’s Signature

Customer Name & Signature Page 3 of 7

For the purpose of these Terms and Conditions, the word “Bank” shall refer to United Bank Limited, Its successors-in-interest and
assigns.
1. Any person(s) opening or operating an account with the Bank will be deemed to have read, understood and accepted the
Terms of Account and the applicable Schedule of Bank Charges issued and amended from time to time by the Bank.
2. Interpretation of Terms and Conditions mentioned in the account opening form by the Bank will be considered final and
binding. However in case of any dispute, the matter should be referred to SBP and the decision of SBP will be final and binding
in that case.
3. Not more than one account of each category/ currency i.e. Foreign Currency (Current & Saving account - CASA) Rupee (CASA),
PLS Unisaver,Unisaver Plus & Uniflex PLS Saving account may be opened in any one name, in one and the same branch except
joint account with any other individual(S) and account in the name of minor children in the capacity of guardian.
4. Proper identification in the form of computerized National Identity Card/Passport/Alien Registration Card/NICOP/POC will be
required before the Bank opens any account in its sole discretion, which will be independently verified by the Bank. Any
non–verification or if something is found wrong/mismatched, Bank has the right to stop the transaction till clearance of
ambiguity or close the account. Each account shall possess a distinctive number, which shall be quoted in all correspondence
with the Bank in relation to the account.
5. Opening of accounts / relationships on the basis of expired CNICs will not be allowed except in cases where NADRA allows
exemption from renewal of expired CNICs or as per SBP directives.
6. Any change in the address or constitution of the account holder/depositor should be immediately communicated in writing
to the Bank. The post office and other agents for delivery shall be considered agents of the account holder(s)/depositor(s) for
delivery of letters, remittances etc., and no responsibility shall be accepted by the Bank for delay, non-delivery, etc., including
any shortage of cheque leaves of cheque book sent by post at the request of the account holder.
7. To safeguard bank’s interest, the Bank may at its discretion and for any other purpose as per the law of the land in force, debit
collection or share any information, details or the data relating to the customer’s transactions with any competent authority
or agency.
8. The Bank in pursuit to comply with laws & regulations may intercept & investigate any payment messages and other
information or communications sent to or by the account holder or on the account holder’s behalf via other Bank. This
process may involve making future enquiries.
9. The Bank shall attempt to collect cheques and other instruments promptly. However, in pursuant of the above, liability for any
loss, whether direct or consequential, shall not be borne by the Bank (includes without limitation, loss of profit, interest or
damage suffered by any party, due to delay / circumstances beyond control of the branch/Bank).
10. No profit or interest is paid on current accounts whether in respect of Local or Foreign currency.
11. No overdraft facility is allowed unless the overdraft limit is approved to customer as per Bank policy.
12. Any sum to be deposited in the account should be accompanied by duly filled deposit slip showing the name and number of
the account to be credited & depositor’s signature. Such deposits must be entered at cash counter only.
13. The Bank may accept for collection cheques and other instruments payable to the account holder/depositor himself at his
sole risk. All cheques and other instruments should be crossed before they are deposited for crediting in the account.
14. Un-cleared instruments and conditional credits in the account shall not be drawn against even if such instruments are
credited. The Bank shall have at all times the right to debit the account holder/depositor account, if these are not realized,
without prior notice to account holder /depositor.
15. In the event of any instrument deposited, being returned for any reason whatsoever or being returned at any time, although
previously advised as paid, the account holder will refund the proceeds of the said instrument and indemnify the Bank against
all losses and cost arising there from and authorize the Bank to debit such amount and expenses to any account which the
account holder may have with the Bank.
16. The Bank will take due care to see that the credit and debit entries are correctly recorded in the account of the account
holder/depositor but in case of any error, the Bank shall be within its right at all time to make the correct adjusting entries,
recover any amount due from the account holder/depositor without prior notice and inform the customer subsequently. The
Bank shall not be liable for any damages losses etc., and consequent upon such error/adjustments.
17. In case a deposit matures on a public or Bank holiday, then the Bank shall pay the deposit and/or the interest/ return/profit on
the next working day when the Bank is open for Banking business.
18. In case of loss or theft of Cheque Book, customer must inform the concerned branch before payment is released. The Bank will
not be liable for any loss or damage, if reported after the payment of Cheque Book or any other instrument.
19. Cheques may only be drawn on printed cheques supplied by the Bank. The Bank reserves at all times the right to refuse
payment of cheques drawn otherwise.
20. Cheques should be signed by the Account holder/depositor as per specimen signature supplied to the Bank and any
alteration(s) thereon must be authenticated by drawer’s full signature.
21. While complying any instructions of the account holder/depositor, the Bank shall only rely on the signature as provided
/inscribed by the account holder/depositor on the Specimen Signature Card at the time of opening of the Bank account.
22. Post-dated, stale and defective cheques shall not be paid by the Bank.
23. In case of the Bank receiving official notice or as and when become aware of it from any other reliable source, regarding
demise of, or bankruptcy of the account holder/depositor the Bank will stop operations immediately in the account and will
not be obliged to allow any operation or withdrawal except on production of a Succession Certificate or other Court orders,
from a Court of competent jurisdiction.
24. In case of operating instruction either or survivor, in the event of the death of either of account holder(s)/depositor(s), the
credit balance in the account will be payable to the surviving account holder(s)/depositor(s).
25. Current/ Saving account that remains inoperative for one year will be classified as dormant/ inactive. Credit transactions will
be allowed in such accounts. The banks reserves the right to disallow debit transaction in the customer account while the
account remains dormant / Inactive/ However, Debits under the recovery of loans and markup etc. any permissible Bank
charges, Government duties or levies and instruction issued under any Law or from the Court will not be subject to Debit or
Withdrawal restrictions.

Customer Name & Signature Page 4 of 7

26. Any change of address/signatures can be requested during the period of dormancy of account but will not change the status
of dormant/inactive/blocked account. For reactivation of dormant/inactive account, the account holder must be present in
the branch at the time of giving request in writing to their concerned branch for change of status and shall hold original CNIC
or Passport or Pakistan Origin Card (POC) or National Identity Card for Overseas Pakistani (NICOP) and submit a photocopy of
the same to their concerned branch for the record keeping. After verification the account will be activated and customer has
to do a debit transaction.
27. If a deposit/instrument remains inoperative for a period of ten years then it will become unclaimed deposit and will be
surrendered to SBP as per the provisions of Banking Companies Ordinance.
28. Periodic statement of account shall be issued by the Bank to the concerned account holder/depositor as per frequency
stipulated by customer/SBP. Any discrepancy in the statement of account should be promptly brought to the notice of the
Bank in writing within forty five (45) days from the date of issue, failing which the statement of account shall be deemed to be
final and conclusive, for all purposes whatsoever. In the case of any error, the Bank reserves its rights, at all time to make
adjusting entries to rectify the error without notice, and recover any amount wrongly paid or credited to any person together
with any accrued interest /profit. However, the bank shall not be liable for any loss or damage due to such error(s) or any
consequential loss arising there from to any party.
29. No account holder/ depositor may annotate or delete any entries in the statement of account. Any discrepancy found should
at once be brought into the notice of the Bank as per clause no. 30.
30. Apart from mandatory provision of statement of account (SOA), SOA may be provided by the Bank, subject to charge as is
applicable under its schedule of Bank Charges, upon receipt of written request by the customer/account holder only.
31. Minimum Balance service charges will be applicable on NRP Direct Account. However, the following accounts will be
exempted from levy of service charges: i) Students, ii) Employee of Govt./ Semi-Govt. Institutions for salary purpose only.
32. The Bank in its sole discretion may close those accounts which show nil balance at the time of half yearly closings. Besides this,
the Bank reserves the right to close without prior notices, any account which in its opinion is not satisfactorily operated, or for
any other reason whatsoever, It shall not be incumbent on the Bank to disclose to the account holder/depositor the reason
for doing so.
33. The Account holder/depositor wishing to close the account must surrender unused cheques, if any.
34. The Bank shall have discharged its liability with respect to an account so closed by mailing to the account holder/depositor at
his/her last known address as per the Banks record, a Bank draft in the currency of such account, payable to the order of the
account holder/depositor in the amount of then credit balance of such account less deduction(s) in respect of the amount of
any claim that the Bank may have on such funds constituting the credit balance.
35. All applicable Government taxes and levies shall be recovered as per laws and related directives / circulars etc in force.
36. The account holder/depositor shall not have any recourse against the Head Office or any branch of the Bank outside Pakistan
in respect of the payment of any deposits, account balances or interest/profit thereon maintained or/and accruing with the
Bank in Pakistan. Any such rights of recourse are expressly waived.
37. The Bank would be within its right to make investment of credit balance deposits in any manner on its sole discretion and to
make use of funds to the best of its judgment in the banking business.
38. The account holders/depositors undertake to reimburse the Bank with any claim in respect of losses/charges on the basis of
half yearly/yearly closing of the Bank’s books of account. The Bank would be within its rights to debit their accounts for the
amount(s) of such claims/charges in settlement of business accounts of the Bank.
39. The Bank may from time to time and at any time revise, amend, delete or supplement any of these terms and conditions,
whether in whole or part including without limitations the charges leviable in respect to its services. Such charges shall be
effective from the date specified by the Bank for such modification. These amendments/ alterations shall be notified to the
account holder/depositor and/or displayed at the Bank’s premises from time to time and shall be binding on the account
holder/depositor. The Bank reserves the right at any time and without notice to impose charges for the use of its services at
any point in time.
40. The Bank reserves the right without prior notice to the account holder/depositor, to debit the account for any expenses, fees,
commission, markup/interest, Zakat, withholding tax, stamp duty, tax, duty or any other cost, charges or expenses arising out
of any transaction or operation of the account or term deposit with the Bank as may be payable to the Bank and/or Local or
Provincial or Federal Government as levied from time to time.
41. In case of a default pertaining to any banking facility provided to the account holder(s)/customer(s), the account
holder(s)/customer(s) agrees and acknowledges that the Bank shall have a right to block all debit transactions on such
account of the account holder(s)/customer(s), irrespective of the nature of the account (either single or joint or to be operated
by either or survivor).
42. Moreover, the Bank shall also have a right to debit any account of the account holder(s)/customer(s) maintained with the
Bank to adjust any and all of the outstanding liabilities of the account/holder(s)/customer(s).
43. The Bank is subject to all applicable circulars order, directives, rules, regulations laws, decrees and restrictions issued by
competent government and other regulatory authorities in Pakistan and the liability of the Bank for payment is governed by
applicable laws and regulation in force in Pakistan at the relevant time. Repayment of any deposit account, balances, or
interest/profit thereon is subject to any acts of the government of Pakistan or the State Bank of Pakistan or any competent
Government and other regulatory authority in Pakistan
44. On the request of Hold Mail service, the Bank will hold all mail, addresses to the account holder/depositor for a maximum
period of 3 months from receipt and such mail will be deemed to have been received by the account holder. The account
holder will collect any mail so held personally or, through an authorized person. Unless he/she advises the Bank to the
contrary in writing. The bank is authorized to charge a fee as per the Bank’s Schedule of Charges as revised from time to time,
for this service and to hold ,open and/or handle all such mail in such manner as the Bank deems fit. Any such fee charged by
the bank may be debited by the bank from the account of the account holder. If he/she fails to collect any such mail within a
period of three months, the Bank is hereby authorized to destroy the same at any time thereafter at the account holder’s sole
risk and responsibility and in doing so the Banks hall be discharged from all responsibilities or liabilities.

Customer Name & Signature Page 5 of 7

45. It is acknowledged that the request for Hold Mail service is being made entirely for the account holder’s convenience and at
his/her risk and responsibility and without any obligation on the part of the Bank. The account holder would assume full
responsibility for any loss, adverse consequences or liabilities in any way arising to him/her or to any third party any would
keep the Bank indemnified against any claims, losses or consequence suffered in anyway due to the Bank complying with
his/her such request. Account holder further waives any and all claims against the Bank and its officers and employees, for any
consequences arising as result of any mail inadvertently being dispatched to him in the ordinary course of business or the
Bank communicating with him/her in an emergency situation as perceived by the Bank or for the purpose of serving or
issuing any demand or any notice to him by the Bank or otherwise to protect the interest of the Bank. For due diligence
purpose the Bank may send the mail/communicate at customer’s given address even if hold mail intimation are provided.
46. All account holders/depositors will be charged Fee/commission etc. as per prevalent Schedule of Bank Charges which is
amendable as per Bank’s procedure
47. Neither the Bank nor its service providers shall be liable for non-delivery, delayed deliveries, errors, loss or distortion in
transmission of E-mail alerts to the customers.
48. Customer information form is an integral part of the Account Opening Form.
49. I/We the undersigned expressly and unconditionally allow United Bank Limited(“Bank”) to give the necessary information as
deemed fit to any regulatory authority allowed access to such information under Pakistan statutes, rules, regulations or any
other applicable law or to the US Treasury Internal Revenue Services of the United States of America (or its representatives or
agents), and do hereby consent, agree and confirm that the Bank shall have the right to disclose my/our personal information
with respect to any of my/our accounts with the Bank directly or indirectly to the U.S Treasury Internal Revenue Services of the
United States of America (or its representatives or agents) when requested and as deemed necessary by the Bank, of
whatsoever nature.
50. The Customer acknowledges and accepts that the Bank reserves the right to close or suspend without prior notice, any
account for which required document/information is not submitted within stipulated time.
NRP Direct Account:
51. Whenever any NRP account holder/depositor of the bank(not a resident in Pakistan) opens or is in the process of opening a
bank account [at any branch of] the Bank in Pakistan the following terms and conditions shall apply(NRP Terms)
52. Reference to these Terms and Conditions aforesaid shall include NRP Terms, and in case of a conflict or inconsistency between
them, the NRP terms shall prevail.
53. NRP accounts are opened at branches of the Bank in Pakistan. The Validity, interpretation, enforceability and performance of
NRP account shall be governed by and construed in accordance with the laws of Pakistan NRP Accounts are not subject to any
foreign laws or any other government agency inside or outside the Pakistan.
54. In relation of NRP Account, the Bank is subject to all applicable circular, orders, directives, rules, regulations, laws, decrees the
liability of the Bank for payment is governed by applicable laws and regulations in force in Pakistan at the relevant time.
Repayment of any deposits account balances, or mark-up/profit thereon is subject to any acts of the government of Pakistan
or the State Bank of Pakistan or any competent governmental or other regulatory authority in Pakistan.
55. For regulatory and/or risk management purposes the bank may require the NRP account holder/depositor to provide
documentation and information (in addition to these provided at the time of opening of an account including notarized
sample signature and copy of passport (including but not limited to other identification documents) This may be requested
at any time and the NRP account holder/depositor shall be obliged to provide the same to the Bank within fifteen (15)
calendar days of the Bank request. If such documents/information are not so provided the Bank reserves the right to block
operation of the NRP Account.
56. In addition and without prejudice to the indemnity provided in the terms and conditions, the NRP account holder/depositor
hereby release the Bank from all liabilities and indemnifies the Bank from all actions, cost, suit, claims, demands, expenses,
losses and liabilities however arising in consequence of opening of NRP Accounts, Including communication of any incorrect
information of message supped.
57. The NRP term are not intended to be terms and conditions for the purpose of generally availing the Banks Netbanking
services, and is limited to matters relating to opening NRP Accounts. Separate terns and conditions are prescribed for
Netbanking services.
58. Account Holder must be of Pakistani Origin.
UBL Visa Debit Card & UBL Debit MasterCard

59. These cards will be issued on checking accounts and will be governed by the terms & conditions which will be sent along with
the welcome pack. In case of disagreement, kindly do not activate or sign the card. Please return it to UBL, cut-in-half.

UBL E-Statement:
60. In case the account holder, at his/her request, is registered for e-statement, instead of hard copy, the bank shall discontinue
sending the statement of account via post/ courier and provide the Free UBL e-statement facility as per the frequency
indicated.
61. The Bank does not guarantee that the integrity of the e-mail has been maintained or that communication will be free of
viruses, interceptions or interference, Although, the Bank will take reasonable precautions to ensure that no viruses will be
present in the e-mail, the Bank cannot accept the responsibility for any loss or damage arising from the use of the e-mail or
attachments.

Customer Name & Signature Page 6 of 7

 ATM Withdrawal Insurance (Free & Extended Coverage)
62. The ATM Cash withdrawal Coverage is a plan of UIC (United Insurance Company). UBL is only providing premium on behalf of
the UBL Card Members. UBL shall not be liable to compensate any loss suffered by the UBL Card member due to delay in
processing or settling the insurance claim or refund thereof.
63. UBL will not be responsible in any manner if claim is rejected or entertained. The Bank does not offer insurance advice, under
write or issue insurance policies. Claim settlement will be done by the UIC directly.
64. Strike, riots, civil commotion and terrorism are excluded from the coverage. Cash withdrawals made by any other person
other than UBL Card member are excluded.
65. All the Terms & Conditions / Exclusion are governed by the Master Policy submitted to UBL by UIC.
66. For Extended Coverage for ATM Withdrawal Insurance, Service Charges and taxes will be applicable as per the "Bank's
Schedule of Charges" and taxation laws as stipulated by the relevant authorities.
67. Claim can only be processed, if cash withdrawal transaction is performed within Pakistan.
UBL Omni and UBL Net Banking:

68. These services can also be activated any time electronically or by submitting a written application as per Bank’s policy and
procedures
UBL Contact Center:

69. Please note that the phone number mentioned in customer information form (CIF) section “Contact Details” is considered as
your registered number and in absence of landline/cell number you may not be benefiting from the various contact Center
services. The customer acknowledges that the phone banking services provided by the bank as its discretion, involves
inherent risks associated with Phone banking.
The customer agrees that the bank may record the conversations its employees have with him / her. The Bank may perform
this activity to ensure accuracy of instructions and quality of services and to ensure that customer’s instructions are followed
as requested. If customer needs any assistance or wants to communicate with the bank he/ she can do so by following means:
i. Call us at UBL Contact Center 111-825-888 (UAN); For International Customers: +92-21-32446949
ii. Send Written request at Customer Services , UBL City Building,1st Floor, I.I. Chundrigar Road Karachi – Pakistan
iii. Fax us at Customer Services: (021)99217448
iv. Email at [email protected]
Telephonic Pin (T-PIN):

T-PIN is a customer selected 4-digit code (any random numbers) that authorizes customers to avail Contact Center services.
Customer can generate or re-set his / her T-pin through Contact Center.
i. The Bank shall not be liable for any loss, damage of expense incurred by the Customer howsoever caused if the T- PIN
is shared by the customer with any other person whether voluntarily or accidently.
ii. The Customer shall be under an absolute duty to maintain the secrecy of the T- PIN and to notify the Bank
immediately if the T-PIN is lost or may become known to any other person
iii. Upon receipt by the Bank of such notification the Bank shall be entitled to suspend and/or terminate Phone Banking
Services and/or to cancel the PIN. The Customer may be required to set up a fresh PIN at the Bank's discretion.
iv. The Customer shall be liable for all Transactions effected until the T-PIN has actually been cancelled by the Bank.

Customer Name & Signature Page 7 of 7

NRP Direct Specimen Signature Form
Please fill the NRP Direct specimen signature form below and sign in front of a Notary Public.

Date Branch Code A/C No.

SPECIMEN
SIGNATURE CARD S. No. Key No. Locker No.
(For Bank’s Use Only)
N/A N/A

Title of Account

Operating / Special Instructions

NRP Direct Account (Individual Accounts only)

1.
Signature(s)
Name(s)

2.

3.

4.

Approved By: ____________________________________________

(Please cross the blank or unused lines on the card)

NOTARY PUBLIC EMBOSSER OR State Country/City

BLACK INK RUBBER STAMP SEAL

SUBSCRIBES AND SWORN BEFORE ME, THIS

DAY OF YEAR

Notary Public Signature My Commission Expiries

Notary Public Name (Typed or Printed)