American International

University-Bangladesh (AIUB)

INTERNSHIP REPORT ON
“General Banking Activities of National Bank
Limited Mohakhali Branch”

An Internship Report Presented to the Faculty of Business

Administration in Partial Fulfillment of the Requirements for the
Degree of Bachelor of Business Administration (BBA)

Supervised By:
Mr. Eduardo Alcanzare
Faculty of MIS

Submitted By:
Khan, Moshiur Rahman
ID: 10-17713-3
Accounting & Finance

Date of Submission: 10st August, 2014

 INTERNSHIP REPORT ON
“General Banking Activities of National Bank
Limited Mohakhali Branch”

2
 Letter of Endorsement

The Internship Report entitled “General Banking Activities of National Bank

Limited Mohakhali Branch” has been submitted to the Office of Placement &
Alumni, in partial fulfillment of the requirements for the degree of Bachelor of
Business Administration, Major in Accounting &Finance, and Faculty of Accounting,
1st August, 2013 by Khan, Moshiur Rahman Id: 10-17713-3. The report has been
accepted and may be presented to the Internship Defense Committee for Evaluation.
(Any opinions, suggestions made in this report are entirely that of the author of the
report. The University does not condone nor reject any of these opinions or
suggestions).

______________________

Mr. Eduardo Alcanzare

Faculty of MIS

3
 Acknowledgements

The submission of this report- “General Banking Activities of National Bank

Limited Mohakhali Branch” is a great opportunity for me. The success of this
assignment depends on the contributions of number of people especially who have
shared their thoughtful guidance’s and suggestions to improve this report.

This assignment has created a great deal of interest in me. I must thank a few people
who help and encouraged us to grow our interest.

First of all I would like to thank our honorable course instructor Mr. Eduardo
Alcanzare, faculty of MIS, American International University-Bangladesh (AIUB),
for her proper guidance and care. Without her guidance and suggestions I couldn’t
have completed this assignment properly. She has instructed me how to prepare a
report correctly.

I obviously would like to give a special thanks to the Almighty for giving me such
patience and power for completing this assignment smoothly.

Lastly I can say that, I have enjoyed in preparing this assignment and presented it for
kind judgment.

4
 EXECUTIVE SUMMARY
The internship is designed to bridge the gulf between the theoretical knowledge and
real life experience. It is designed to have a practical experience while passing
through the theoretical understanding. The report is the result of three months
internship program with National Bank Ltd Mohakhali Branch. Today, necessity of a
Bank as a financial institution is undeniable. These institutions play a vital role in the
field of financial stability of a country. Banking sector is one of the stable financial
institutions of a country economy.

In the first chapter I have discussed the Title of my report. In Chapter Two I have
discussed about the Introduction & National Bank overview by which we will know
history, important vision and mission and objective of NBL & also Objective of my
report. In, Chapter three I have discussed activities Undertaken basically I have
discussed my work related activities about general banking in NBL Mohakhali
Branch. In chapter four I have discussed challenges I have faced during my internship
in NBL Mohakhali Branch. In chapter five I have discussed about what I have learnt
during the internship at Mohakhali Branch. And in chapter six, I have made a
summary and future strategic action for improvement.
 Table of content
Chapter Title Page
No. No.
Chapter: 1 Title of the report
Chapter: 2 Introduction
2.1 Rational
2.2.1 National Bank Limited Profile
2.2.2 Mission
2.2.3 Vision
2.2.4 Strategic Priority
2.2.5 Commitment Of NBL
2.2.6 Core Value
2.2.7 Business Ideology
2.2.8 Organizational Strategy
2.2.9 Functions of National bank Ltd
2.3 Organizational Structure of NBL
Chapter 3 Activities Undertaken
3.1Work Related
3.1.1 Account Opening Section
3.1.1.1 New Account Opening
3.1.1.2 Account Closing
3.1.1.3 Account Transfer
3.1.1.4 Dormant Account Activation
3.1.1.5 Cheque book issue
3.1.1.6 Bank Account Statements & Certificates
3.1.2 Remittance Section
3.1.2.3 Monthly Savings Scheme
3.2 Other relevant activities
Chapter 4 Constraints & Challenge
4.1 Identified/ Observation
4.2 Academic Preparation
Chapter: 5 Lesson Learned from the affiliation
5.1 Implications to Organization
5.2 Implications to University’s Internship Program
5.3 Others
Chapter 6 Concluding Statement
6.1 Summary
6.2 Future Strategic actions
6.3 References
Chapter 7 Appendix
 CHAPTER-01

INTERNSHIP REPORT ON

“ General Banking Activities of National Bank Ltd.

Mohakhali Branch”
 CHAPTER-02: INTRODUCTION

2.1Rationale:
As part of my under graduate program, I am currently working as an Intern in a
renowned financial institution named “National Bank Limited”. Till the period of my
internship, I am working in several departments. I had spent most of the time working
in General Banking Department. I am preparing this report concentrating on the
General Banking Department of National Bank Limited. On this report I represent
all of the bank’s facility provided to the valuable customers. Moreover I have come
up with some findings and recommendations based in the experience gathered.

It is mandatory to complete a three months internship program in order to complete

the BBA program. After finishing my course work, I was assigned to complete my
internship program in NBL. As per the instruction of internship supervisor, I was
devoted to learn the banking operation of NBL. During the tenure of my internship
program, I worked in three sections of banking. However, I have worked more
vigorously in General Banking department in particular. Based on the learning and
practical experience, I have prepared this report. It is also mandatory to submit a
report to the bank.

2.2.1 National BANK LIMITED PROFILE:

National bank Ltd is the first and major private sector commercial bank in Bangladesh
fully owned by the Bangladeshi Entrepreneurs. The Bank started its operation from
23rd March 1983. As a result of the collective effects of the some eminent bankers, of
failure in playing due to role in mobilizing small savings of the teeming millions and
providing improved clients services to them in our country, the Government gave
right decision to allow establishing banks in private sector. National Bank Limited
was born as the first hundred percent Bangladeshi owned Bank in the private sector.
From the very inception it is the firm determination of National Bank Limited to play
a vital role in the national economy. It is determined to bring bank the long forgotten
taste of banking services and flavors. It wants to serve each one promptly and with a
sense of dedication and dignity.
NBL prudently and boldly faced the challenges of various adverse situations
prevailing in the post independence Bangladesh and has now established it self as one
of the most successful bank of the country. People in all regions can easily avail of the
services of NBL through its 98 branches spread all over the country. Besides, the bank
has been smoothly conducting its overseas activities with utmost efficiency through
its 358 correspondents in 67 countries of the world. NBL has drawing with 18
overseas exchange houses including the gulf overseas exchange. In order to provide
modern banking services to satisfy the demand of the country and the people, all
branches of the bank have been brought under computer network. It is able to reach
with lighting speed the hard-earned foreign exchanges of non-resident Bangladeshis
to their near and dear ones at home through the world renewed Western union. The
bank maintains round the clock communication with the external world using the
latest information technology services of SWIFT and REUTERS. In order to give
improved and risk free banking services to the valuable clients, all arrangements for
launching line banking are its final stage.
Since the very beginning the bank extended much emphasis on overseas operation and
handled a sizeable quantum of homebound foreign remittance. The Bank established
extensive drawing arrangement network with Banks and Exchange companies,
located in important countries of the world. Expatriates Bangladeshi wage earners
residing in those countries can now easily remit their hard earned money to the
country with confidence safety and speed.
NBL has been able to create a special image at home and abroad by introducing
different banking products in accordance with the expectations requirements of people
of the country. NBL was the pioneer bank to allow back-to-back LC facility without
any margin to the entrepreneurs of garment industry during the Eighties, thereby
helping the industry thrive to its present position. This has not only contributed to
enrich of the country’s foreign exchange reserves, but also opened employment
opportunities for a large numbers of labor force of the country. As a pioneer in this
sector, NBL’s name will remain in golden letters.
NBL has been the pioneer in promoting readymade garment industries and still is the
Single largest financier in this sector. In the early 80’s when garment industry in
Bangladesh was experiencing a process of trial, the bank foresights the bright
prospect of this sector and extend finance to the deserving and promising
entrepreneurs. It provided them with financial support including market information
and advice and today the garment sector constitutes about 66% of the total export of
the country.
NBL is the first bank to introduce international Master Card in Bangladesh, which has
facilitated the users to get benefit to different facilities in home and abroad. NBL is
the first among private sector banks, which has set an uncommon precedence of
extending fully, supervised collateral agriculture credit in the brained area of Rajshahi
district to help small farmers to grow.
The wise directions and guidance of a prudent and versatile Board of directors and
concerted efforts of a team of well-qualified and professionally heightened executives
and officials have brought an extraordinary distinctiveness for the bank. Above two
thousand dedicated executives, offers and staffs’ working day and night to serve its
customers satisfactorily. Through strong commitment base, the bank has introduced
new products like Credit card. E-cash. The popularity of the bank has gained
momentum with quick money transfer arrangement anywhere in world in association
with Western Union’s U.S.A
NBL engaged in all types of commercial Banking services within the stipulations laid
down by Bank Companies Act 1991 and directives as received from Bangladesh Bank
from time to time. The Bank within the stipulations laid down by Bank Companies
Act-1991 and directives as received from Bangladesh Bank from time to time
provides all types of Commercial Banking Services. Mainly National Bank Limited
collects deposit from the people at lower rate and invests the same to the people again
at higher rate. And difference between lower rate of deposit and higher rate of
investment is the earnings of the Bank. National Bank Limited mainly invests in
industrial sector like short term, middle term as well as long term for import of capital
machineries, establish new industry and working capital assistances with this Bank
play’s a significant role in Bangladesh economy.

2.2.2 MISSION
Efforts for expansion of our activities at home and abroad by adding new dimensions
to our banking services are being continued unabated. Alongside, we are also putting
highest priority in ensuring transparency, account ability, improved clientele service
as well as to our commitment to serve the society through which we want to get closer
and closer to the people of all strata. Winning an everlasting seat in the hearts of the
people, as a caring companion in uplifting the national economic standard through
continuous upgradation and diversification of our clientele services in line with
national and international requirements is the desired goal we want to reach.

2.2.3 VISION 
Ensuring highest standard of clientele services through best application of latest
information technology, making due contribution to the national economy and
establishing ourselves firmly at home and abroad as a front ranking bank of the
country are our cherished vision.

2.2.4 STRATEGIC PRIORITY

To have sustained growth, broaden and improve range of products and services in all
areas of banking activities with the aim to add increased value to shareholders’
investment and offer highest possible benefits to our customers.

2.2.5 COMMITMENTS OF NATIONAL BANK LIMITED

 Ours is a customer focused modern Banking sound and steady growth in both
mobilizing deposit and making quality Investment to keep our position as a
leading bank in Bangladesh.
 To deliver financial services with the touch of our heart to retail, small and
medium scale enterprises, as well as corporate clients through our branches
across the country.
 Our business initiatives are designed to match the changing trade & industrial
needs of the clients.

2.2.6 CORE VALUES

The banking system of NBL has different core values on different stakeholders
including for the customers, employees, shareholders and communities. Customers
desire a most caring bank which will provide them the most courteous and efficient
service in every area of their business. The employees always want a Bank that will
promote well being in every aspect of their lives. The main goal of the shareholders is
to yield fair return on their investment through generating stable profit. The general
view of our communities is that they show the propensity to assume the role of
banking system to be social responsible and close adherence to national policies.
2.2.7 Business Ideology:

Alongside providing the best services to the clienteles, patronizing and taking part in
social development activities as well as making due contribution to growth of the
national economy.

2.2.8 Organizational Strategy:

As the financial services industry is a very competitive industry, the main strategy of
NBL is the organic growth – to build branches and strengthen their distribution
network. They will continue to invest and expand in Bangladesh as fast as local
regulations allow.
The principle strategies are –
People - Attract, retain and reward top performers.
Profitable Growth - Growing sales and increase the revenues.
Execution - Performing with skill and speed.
Credit Quality - Maintaining credit quality and understand the role in managing
losses.
Customer Centered - Always providing exceptional customer service.
Ownership – The performance and results should be owned.
Efficiency - Lowering the costs and wise use of resources.

2.2.9 Functions of National bank Ltd:

Some general function of National Bank are given below-
1.To maintain all types of deposit Accounts.
2.To make investment.
3.To conduct of reign exchange business.
4.To conduct other Banking services.
5.To conduct social welfare activities.
6.To work for continues business innovation and improvements.
7.To bui1d up strong-based capita1ization of the country.
8To ensure the best uses of its creativity, well disciplined, well manages and perfect
growth.
2.3.2 Capital Structure:
Table-1: The Capital Structure of NBL
Particulars Amount (in Tk)
   
Core Capital:  
Paid up capital 804,741,524
Statutory reserve 806,240,084
General reserve 482,723,327
Retained earning as per profit and 409,471,121
loss account  
Supplementary Capital:  
1% general provision 307,425,523
Exchange Equalization account 41,371,514
Other reserve 385,176,688
Total 3,237,879,790

2.3.3 National Bank Foundation:

Keeping the view the great objective of contributing to expansion of education and
welfare of the society, the National Bank Foundation was set up in 1989. With
financial assistance of the Foundation, The National Bank Public School and College
has been established in Moghbazar Dhaka. There are a total of 820 students studying
in the school section from class 1st to 10th, while there are 120 students at the college
section. In 2006, a total of 70 students appeared at the SSC Examination, of which
87% came out successful. In the college section, a total of 90 students appeared at the
HSC Examination, of which 81% came out successful.

2.3.4 Training and Training Institute:

Not number, but diversified work efficiency of human resource is the key to sustained
progress of an institution. Thus, not merely recruitment of workforce but a regular
program for imparting time benefiting training to them is all the more important. With
this realization, The National Bank Training Institution (NBTI) was established at
Shamoli on 24 October 1989, which is fully residential. Beside faculty members of
the Institute, renewed professionals like banker, economists, teachers and researches
are invited to deliver lectures in training programs. NBTI has a rich library for use by
the trainees. NBL has a program to open a Research and Publication Division soon.
During the years under review 225 employees attained in training programs arranged
by the training institute of the bank. In every batch, 25 trainees can attain in training
program with residential facilities.

2.3.5 Organizational Structure and Department:

Organizational setup of the National bank Limited is consisting of three
organizational domains. Firstly the central top management, which contains Board of
Directors, Managing Director, Additional Managing Director and Deputy Managing
director. The major responsibilities of this group are to take central decision and
transmit it to the second step. Secondly the executive level management, which
contains Executive Vice Presidents, Senior Vice Presidents, Vice Presidents and
Assistant Vice Presidents. The major responsibilities of this part are to supervise and
control division/ department. Thirdly, the branch operation management, which
contains branch manager and other mid/ lower level management. The major
responsibilities of this part are to the 100 branches of this bank and report to the Head
Office from time to time.
2.3.6 Organizational Structure of NBL:

Chairperson (Owner)
↓
Directors (Owners)
↓
Managing Director (MD)
↓
Additional Managing Director (AMD)
↓
Deputy Managing Director (DMD)
↓
Executive Vice President (EVP)
↓
Senior Vice President (SVP)
↓
Vice President (VP)
↓
Assistant Vice President (AVP)
↓
Senior Principal Officer (SPO)
↓
Principal Officer (PO)
↓
Officer
↓
Assistant officer
↓
Junior Officer
↓
Probationary Officer
2.3.7 MANAGEMENT LEVEL

Chairman
Top Management Board of Directors
Executive Committee
Managing Director

Additional Managing Director

Deputy Managing Director
Senior Executive Vice President
Executive Level
Management Executive Vice President
Senior Vice President
Vice President
Assistant Vice President

First Assistant Vice President

Mid Level Senior Principal Officer
Management Principal Officer

Senior Executive Officer

Management Trainee Officer
Junior Level
Management Executive Officer
Assistant Officer
2.3.8 OBJECTIVES:
The first objective of the study is to finish graduation program. Objectives can be
categorized in to two ways such as Broad objective and Specific objectives.

2.3.9 Broad Objective:

 The major objective of the report discussion about general banking activities
of National Bank Limited and their features.

2.4.1 Specific Objectives:

The specific objectives of the report are given below:

 To present general banking activities of National Bank Limited for
fulfillment the requirement of BBA program
 To make a bridge between the theories and practical procedures of the bank’s
day to day operations.
 To gather knowledge about the functions of different departments of the
branch and to compare ongoing practices with theory.
 To learned from the internship program that will be helpful in our practical
life.
 To identify the problems during my internship period in NBL.
 To suggest some possible recommendations to overcome the problems.
 CHAPTER-03
ACTIVITIES UNDERTAKEN

3.1 Work Related:

General banking division usually performs a lot of important banking activities.
General banking division is the division, which is mostly exposed to the maximum
number of bank customers. It is the introductory department of the bank to its
customers. All business concerns earn a profit through selling either product or a
service. A bank does not produce any tangible product to sell but does offer a variety
of financial services to its customers. NBL has all the required sections of general
banking and this section are run by manpower with high quality banking knowledge.

General banking section has three parts.

General banking section

Account Remittance Financial

Opening Section controlling
Section section

But I was assigned in the Account Opening Section and Local Remittance Section
Of three general banking sections short overview of these two sections is given
below-

3.1.1 ACCOUNT OPENING SECTION

A banker-customer relationship starts through opening an account. So, the account-
opening section does the crucial activities for banks as well as customers. Besides
opening accounts for customers, this section deals with all the activities related to the
account as well as some of the customer services.
 New account opening

 Closing accounts

 Cheque book issue

 Account Transfer

 Account enquiry

 Issue notice to dormant account holder

 Activation of dormant account

 Transaction statement

 Bank solvency certificates and other certificates

 Other services.

3.1.1.1 NEW ACCOUNT OPENING

Banker-customer relationship is a contractual one and this starts through opening of

an account. To open an account, customer has to apply through a form provided by
the bank named “Account Opening Form (AOF).” Bank requires to take as much as
information about its customer during opening an account. The account opening form
is a composite one and consists of followings:
 Personal Information Form

 Account Opening Form (Individual/Corporate)

 Expected Transaction Profile (ETP) Form

 KYC Form

 Terms and Conditions

 Specimen Signature (SS) Card.

After receiving the dully fill up forms and necessary documents, bank may open that
account. The minimum balance for opening an account must be received in cash.
With the permission of Manager or Head of Operation, bank opens account. After
opening an account, bank will not issue chequebook immediately rather bank issue a
“Thanks letter” to customer’s address by mail for verification. With the thanks letter,
bank sends an “Acknowledgement.” When customer comes to bank with
acknowledgement, a cheque book requisition form is provided to him. Customer
receives cheque-book seven days after requisition.

 Types of accounts

Basically the following types of accounts are opened. They are-

Savings Deposit
 
Current Deposit

Term Deposit
 
Foreign Currency Deposit
 
Monthly Savings Scheme

Savings Account
In savings deposit account, profit is payable to the customer. The profit for savings
account is 4 percent. Customer can withdraw twice in a week and maximum limit per
transaction is BDT 5 Lac. The minimum account opening balance is Tk.600 and
charged twice a year.

Current Account
No profit is payable in current accounts. Current account has advantages over savings
account. Advantages are - no such withdrawal limit and overdraft facility. The
minimum account opening balance is Tk.2000 and account maintaining fee is Tk.500.

Fixed Deposit

Any amount can be deposited. Premature encashment facility is available.

Overdraft facility available against term receipt. 

National Bank Limited offers fixed term savings that will scale up your savings
amount with the time.

Foreign Currency Deposit

National Bank Limited gives oppotunity to maintain foreign currency account through
its Authorized Dealer Branches. Bangladesh nationals residing abroad or foreign
nationals residing abroad or Bangladesh and foreign firms operating in Bangladesh or
abroad or foreign missions and their expatriate employees.
Monthly Savings Scheme
“See your small savings grow with NBL.”
This scheme is specially designed for the benefit of the limited income group
members. This helps to accrue small monthly savings into a significant sum at the end
of the term. So, after the expiry of the term period the depositor will have a sizeable
amount to relish on.
Monthly Return after 3 Return after 5 Return after 8
Installment Years 9.00% Years 9.25% Years 9.50%
500/- 20,627/- 37,896/- 70,849/-
1000/- 41,255/- 75,791/- 1,41,697/-
2000/- 82,510/- 1,51,583/- 2,83,394/-
3000/- 1,23,765/- 2,27,374/- 4,25,091/-
4000/- 1,65,020/- 3,03,166/- 5,66,788/-
5000/- 2,06,274/- 3,78,957/- 7,08,485/-
10000/- 4,12,549/- 7,57,914/- 14,16,970/-

A banker-customer relationship starts through opening an account. A bank opens

accounts for various types of customers and the rules and regulation regarding
required document follow by the Bangladesh Bank. Normally the banks have to deal
with the following types of deposit customers:
 Individuals

 Proprietorship Firms

 Partnership Firms

 Limited Companies

 Clubs and Associations

 Trusts

 Executors and Administrators

 Cooperative Societies

 Government, Local Bodies & Corporations Account etc.

Activities undertaken in account opening:

Bank provides account opening form to the prospective customer or applicant. The
client fills up the form. But most of the time I filled up the information of the client in
the application form. In the form I received applicant sign, nomine sign and
introducer sign. I attached passport size photo of applicant and nominee. Then I
submitted the form to the authorize officer. If the application form properly fill up and
the required document is present the authorize officer give the account number. After
that the authorize officer gave an entry on the computer and signed in the form. After
giving the entry the authorize officer get a customer ID number means the account is
open. Then I took a receive book and filled up the book. In receive book I wrote new
account number and the amount that account holder must be paid to open an account.
I wrote the number top of the form. The account holder paid the amount in the cash
department. After paid the money I checked the book. The manager and branch
operation manager also sign in the form.
3.1.1.2 ACCOUNT CLOSING
Account closing is also done by account opening section. The customer may close
his/her/their account(s) at any time giving notice to the bank. Similarly, the bank on
genuine ground may close customer(s) account giving reasonable notice for the action
or without any notice if the conduct of the account is not satisfactory to the bank or
any reason(s) whatsoever

Activities undertaken in account closing:

In account closing most of the time I filled up the form. In account closing form I
wrote account number and account holder name. I also collected signature of the
account holder. I also collected unused leaves/cheque book provided by the bank.
After that I brought the account opening form from the store room. After that I
submitted the application form and the account opening form to the authorize officer.
If the signature is match the authorize officer close the account. On closure of the
account, the bank will pay the credit balance (if any) of the account and any profit due
to the customer(s).

3.1.1.3 ACCOUNT TRANSFER

National bank Ltd provides online banking system. But sometimes account holder
want to transfer their account. Account opening section also transfers account to from
one branch to another on customer’s request.

Activities undertaken in account transfer:

First the bank provides the account transfer form. The account holder fills up the
form. If account holder couldn’t fill up the form, I filled up the form. I also collected
the signature of the account holder. The customer(s) must surrender the unused
cheque books/leaves along with the requisition slip and other materials (if any)
supplied by the bank for operation of the account. I brought the account opening form
from the store room. After that the authorize officer verify of signature and send to the
operation head. If the manager signed in the form, the authorize officer forward the
documents to the respective branch and close the account.
3.1.1.4 DORMANT ACCOUNT ACTIVATION

An account is considered or classified as “Dormant” if the account remains

inoperative for six months. To operate these accounts manager permission is necessary.

Activities undertaken in dormant account activation:

For dormant account activation bank provide an application form. I filled up the form and
collected sign of the account holder. After that I submitted the form to the authorize
officer. The authorize officer verified the sign and activated the account. I have done
this work only one time in my internship period. To activate a dormant account, bank
will charge Tk.500 + 15% VAT as activation fee.

3.1.1.5 CHEQUE BOOK ISSUE

Bank provides a cheque book seven day after requisition. The name of account
holder, account number and cheque number are printed on the book and leaves. Bank
usually issue cheque book containing 20 leaves for savings account, 50 leaves for
current account. A charge for cheque book is Tk.3.00 per leaf. So, Tk.60.00 charged
for 20 leaves cheque book and Tk.150.00 for 50 leaves cheque book.

Activities undertaken for cheque book issue:

I provided the requisition form to the account holder. Sometimes I also filled up the
requisition form and collected two sign of account holder. The authorize officer give
an entry on the cheque requisition book. Sometimes I also gave an entry to the book.
But the authorize officer also give an entry on the computer. When the account
holder came to the bank for cheque book I collected sign of account holder in a book
and the authorize officer gave the cheque book.

3.1.1.6 BANK ACCOUNT STATEMENTS & CERTIFICATES

All types of bank statements and certificates such as solvency certificates, income tax
certificates, B.O. certificates etc. are issued by the bank on favor of the customers. As
per customer’s instruction the bank dispatch the account statement/advice to
his/her/their address. Moreover, on customer’s request, bank provides statement and
certificates related to the account.

Activities undertaken for provide bank account statements &

certificates:

Sometimes I provided application form to the client or account holder. Account

holder fill up the form with signature. I submitted to the authorize officer and the
officer take necessary step for issuing bank account statement or certificate.

.
3.1.2 REMITTANCE SECTION
Sending money from one place to another through some charges is called remittance.
To pay or receive money of customers in the form of remittance from one place to
another, from one person to another inside and outside the national boundary is an
earning source of every bank. NBL operates both the foreign and local remittance to
serve its customers.

Foreign Remittance:

Foreign remittance is to send money of customers from one place to another, from
one person to another outside the national boundary. Though Western Union,
National Bank Ltd is able to serve the customers by paying their incoming foreign
remittance in the form of local currency.
Activities undertaken in foreign remittance:

When a customer come to the bank for receiving foreign remittance, the customer
give his pin number and say from which country the sender send money to the
authorize officer. He checks by his computer .If everything is ok, he gave me a form
and two pieces of printed paper. From that printed paper I wrote sender information
and the amount of money. I also wrote the receiver information from his/her national
ID card. I also collected the receiver sign on the form. After that I attached receivers
photocopy of national ID card to the form and submitted to the authorize officer.

Local Remittance:

Sending money of customers in the form of remittance from one place to another,
from one person to another inside the national boundary is another earning source of
every bank. There are several techniques for collecting local remittance. These are:

 Pay Order
 Demand Draft (DD)
 Telegraphic Transfer (TT)

Payment Order (P.O.)

Payment Order is a process of money transfer from payer to payee within a certain
clearing area through banking channel. It's an order of local payment on behalf of the
bank or its constitution. A customer can purchase different modes of payment Order
such as pay order by cash and pay order by check.
National bank charges different amount of commission on the basis of payment order
amount:
Total Amount of PO Commission (Tk.) VAT (Tk.)
1-1,00,000 20 3
1,00,000-5,00,000 30 5
5,00,000-10,00,000 50 8
Above10,00,000 100 15
Activities undertaken for provide PO:

I collected the pay order application form from the authorize officer and provided to
the customer. The authorize officer give an entry to the record book. After that the
authorize officer take a pay order form and fill up the form. Sometimes I filled up the
form. I collected signature of two authorize officer. When I handover the pay order I
also collected signature of the client.

Demand Draft:

The demand draft is a written order by one branch of a bank upon another branch of
the same bank to pay a certain sum of money to or to the order of a specified person.
DD is the most frequently used mode of inland remittance. It is applicable outside the
Dhaka City. The DD generally issued for party’s safety. If there is a huge amount to
bear one place to another, then customer can do the DD and bear it to his destination
instead of cash.

Activities undertaken for provide DD:

The processing of Demand draft is all most same to pay order. The authorize officer
write the dd. Sometimes I also wrote the demand draft. I collected the signature of
second officer and when the clients receive the pay order, I collected his signature.

Telegraphic Transfer (T.T.):

Telegraphic Transfer is the most rapid and convenient but expensive method. There
are different modes of telegraphic transfer such as Fax, Mobile, Telephone Telex, and
Telegram. If an applicant wants to transfer money quickly to the pay in another city or
district he /she may request the banker to send it by TT.

3.1.2.3 Monthly Savings Scheme:

It is an attractable savings project for limited income group people. National Bank
Ltd. has got quick response in this project. A depositor can deposit 500-10000 Taka
monthly for 3-8 years.
The return is as follows:
Table -5: Monthly Savings Scheme of NBL
Monthly Return after 5 Return after 8 Return after 10
Installment years @ 9.00% years @ 9.25% years 9.50%
500/- 20,627/- 37,896/- 70,849/-
1000/- 41,255/- 75,791/- 1,41,697/-
2000/- 82,510/- 1,51,583/- 2,83,394/-
3000/- 1,23,765/- 2,27,374/- 4,25,091/-
4000/- 1,65,020/- 3,03,166/- 5,66,788/-
5000/- 2,06,274/- 3,78,957/- 7,08,485/-
10000/- 4,12,549/- 7,57,914/- 14,16,970/-

Activities undertaken to open MSS:

I provided MTDR form to the prospective customer or applicant. The client fills up
the form. But many times I filled up the information of the client in the application
form. In the form we receive applicant sign and nomine sign. We attached passport
size photo of applicant and nominee. Then we submit the form to the authorize
officer. If the application form properly fill up and the required document is present
the authorize officer give the account number and give an entry on the computer and
sign in the form. I wrote the account number top of the form and customer ID number.
Then I took a credit voucher and filled up the voucher. After paid money in the cash
section by the client he/she submit the voucher authorize officer. After that the
authorize officer give him a document of MSS but when the account holder receive
the document, I collected the sign of the client.

Payment of MSS

Payment of MSS may be made before maturity or after maturity.

Premature Encashment
If encashment request is received within 30 days of issuing date, the purchaser will
not receive any interest on it. Moreover, following charges will be subtracted from the
principal amount:
 Premature charge : 300 taka.
VAT (15% on P. charge): 45 taka
Excise Duty : Based on principal amount.
3.2 Other relevant activities

I have done others Bank related activities of Bank documents’ photocopy, typing,
mail to customer and call to customers. I visited project and others with officers. I
have maintained the rules and regulation of the bank.
 CHAPTER-04
CONSTRAINTS/CHALLENGES AND PROPOSED COURSE OF
ACTION FOR IMPROVEMENT

4.1. Identified/Observed in the Organization:

There are certain constraints regarding the studies that are summarized below:
 Time provided for conducting the study is an important constraint.
 Field practice varies with the standard practice that also created problem.
 The employees in National Bank Limited are so much busy in their
responsible fields; they could hardly provide little time to discuss with them.
 NBL has very poor IT department, while most of the other banks has strong IT
department.
 NBL does not have online facilities like other private bank.

4.2 Academic Preparation:

Internship Program brings a student closer to the real life situation & thereby helps to
launch a career with some prior experience. There are a few similarities between our
academic preparation and assigned tasks. We have learned so many things of
accounting and finance but in bank I worked in general banking section. Most of the
time we practice manufacturing firm financial statement. But bank financial
statements are all most different.
 CHAPTER-05
LESSONS LEARNED FROM THE INTERNSHIP PROGRAM

5.1. Implications to Organization/Company:

In B.B.A. theoretical knowledge is supplemented by an effort to gain practical
experience of the real business world. Internship program helps a B.B.A. graduate in
gaining practical knowledge through working in an organization. A specific topic on
National Bank Limited has been assigned during the internship to ensure the use of
student’s knowledge in the practical field of work and to ensure accurate learning
while working in an organization. I Learned from the organization in my internship
program are given below
Organizational Knowledge: From my internship program I have learned so many
things about NBL. For example, I have come to know about the Background of the
Organization, Vision, Mission, Strategic Priority, Commitments, Core Values,
Management Level of NBL etc.
Rules & Regulations: I have learned different rules & regulations of banking
activities, employees, internee etc.
Banking Procedures: I have learned many banking procedures, facts such as
Account opening, closing, Profit taking, transferring, remittance etc.
Dealing with Clients: I faced the situation and learned how to deal with different
types of customers & situations.
Information Collection: In the processing of making the report I have learned
collecting, gathering, synchronizing several information. I have gathered information
from different employees like Manager, Branch Operation Manager.
Practical Use of Knowledge: What I have learned in the university, I have used them
in my internship program.
Function of Different Department: I gathered knowledge about the functions of
different departments of the branch while I was working in that department.

5.2. Implications to University’s Internship Program:

The graduation program that I have completed from the university has enhanced my
theory based knowledge on the different aspect of the organizational structure,
behavior and function that will enable me to work in the real world structural
organization. The good initiative of our university is that they have made the
provision to have the practical exposure in working to the organization through
internship program.

5.3. Others:
The internship program that goes for three months has enabled me to prepare myself
to work in the structural organization under the disposition of the management. There
I have gathered not only the function are done in the organization but also the
discipline and punctuation in the work field in where I am going to enter in future.
 CHAPTER-06
CONCLUDING STATEMENTS

6.1. Recapitulation / Summary:

Today the banking service is very competitive. So the real from the practical
materialization, I have reached a firm and concrete conclusion. I believe that my
realization will be in harmony with most of the banking thinkers. It is quite evident
that to build up an effective and efficient banking system to the highest desire level
computerized transaction is must for a modern banking.
National Bank Limited is a new generation Bank. It is committed to provide high
quality financial services or products to contribute to the growth of GDP of the
country through stimulating trade and commerce, accelerating the pace of
industrialization, boosting up export, creating employment opportunity for the
educated youth, poverty alleviation, raising standard of living of limited income group
and overall sustainable socio-economic development of the country. The is not so far
when it will be in a position to overcome the existing constraints and it may be
expected that by establishing a network over the country and by increasing resources
this bank will be able to play a considerable role in the portfolio of development of
financing in Bangladesh.
Success in the banking business largely depends on effective management, excellent
service, latest technology, goal setting and overall plane. National Bank Limited has
every quality to do the business successfully. I think, within few years, National Bank
Limited will achieve top class banking business bank in our country.

6.2. Recommendations for Future Strategic Actions:

On the process of collecting, gathering, synchronizing and preparing this report and
passing 2 months in National Bank, I have found so many good things and some
problem as well as of both Organization and University. There are certain constraints
regarding the studies and my recommendations are given below:

Time Allocation: Time provided for conducting the study is an important constraint.
The time should be lengthier so that we can do our assigned tasks properly.
Realistic Practices: Field practice varies with the standard practice that also created
problem. To resolve the difference between our academic preparation and real
situation academic lessons should be more realistic. The academic syllabus should
include more realistic courses and curriculum to prepare ourselves for banking sector.
University may include more courses related banking sector.

Employee Contribution: The employees in National Bank Limited are so much busy
in their responsible fields; they could hardly provide little time to discuss with
internee. They should be more attentive and give more time. The employees should be
more attentive to the internees so that we can learn properly.

IT Upgrade: NBL has very poor IT department, while most of the other banks has
strong IT department. If their IT department becomes more effective then we will be
able to collect the information easily.

6.3. References:
Books& Reports:
 Annual Report of National Bank Limited. (2012)
 Banking journal.
 Internet
Bibliography:
National Bank Limited web site http://www.nblbd.com
http://omnibd.blogspot.com/2013/04/internship-report-at-national-bank.html
http://www.studymode.com/essays/496136.html
Several Booklets from National Bank Limited.
Several News letters from National Bank Limited.
Moshiur Rahman Khan
Gp-j 114(1st Floor),
Mohakhali Wireless Gate
Dhaka, Bangladesh

Mobile: +8801611331615
E-mail: [email protected]

Career objective:
To take responsibility at a position that makes me confident, improves myself and gives me
an opportunity for my personal improvement.
Fields of Interest:

Finance and Accounting, Marketing

Job experience:
 National Bank Ltd.
Mohakhali Branch, Dhaka
Post: Internship Program
26 May, 2014 to Continue

Educational Pursuits:

 Bachelor of Business Administration (BBA)

o American International University-Bangladesh (AIUB)
o Major in Finance and Accounting
o CGPA: out of 4.00 scales
o Credit Completed: 123 credits out of 126 credits (Ongoing)
 Higher Secondary Certificate (HSC)

 Secondary School Certificate (SSC)

Communication Skills:

Bengali : Mother Language

English : Good command in Speaking, reading and writing

Personal Qualities:

Hard working, Self-motivated, Management and Decision making capability, Reliable, Team
management and Leadership, Negotiation capability, Eagerness to learn new something.

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Hobbies:

Surfing Webpage, Photography, Reading Books, Listening music, New Electronic gadgets, interacting
with peoples.

Scholarships/Awards:

 2012 ECHO International Photojournalism Student Competition Semi-Final Award, USA

Computer Skills:

Mac OS, Windows OS, MS Office 2013 (MS Excel, MS Power Point, MS Word), Adobe Photoshop,
Adobe Lightroom & Have extensive understanding and practical use of other supporting software. Also
have extensive understanding of computer hardware & networking.

Extra-curricular Activities:

 Event Co-ordinator of AIUB Photography Club

 Organizer & Treasurer of AIUB Rag Spring`14
 Volunteer of AIUB `13th Convocation
 Volunteer of AIUB Job Fair
 Volunteer & Official Photographer of AIUB’s several Event
 Volunteer & Official Photographer of JAAGO Foundation

Academic Research Works

 Total Quality Management on Coca-Cola.

 SWAT Analysis on Apple Inc.
 Present Scenario of Private University in Bangladesh.
 Commercial Banks of Bangladesh.
 Business Plan – Eco Coffin

Personal Information:

Father’s Name : Md. Mojibur Rahman Khan

Mother’s Name : Nashima Rahman
Date of Birth : 10 March, 1992
Nationality : Bangladeshi by birth
Blood Group : O (+ve)

References:
Mohammad Zakaria Masud Dr. Md. Mamun
Habib
Assistant Professor & Head Assistant Professor
Department of Accounting Faculty, School of Business Administration
Faculty, School of Business Administration American International University-Bangladesh (AIUB)
American International University-Bangladesh (AIUB) Phone: +880-29890804
Mobile: +880-155-2410177 E-mail: [email protected]

E-mail: [email protected]

Date: July 8, 2014

Sincerely yours

Khan, Moshiur Rahman

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